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Business Profile

Ecommerce

Wangxin Inc

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 145 total complaints in the last 3 years.
  • 145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against [Company Name] regarding a recent transaction that was handled unethically.On April ******* (order number: ******). I placed an order with SheCurve and canceled it within the allowable cancellation windowjust hours after the initial purchase. I contacted the company immediately to request the cancellation and was told that a confirmation email would be sent shortly. Despite this assurance, I never received a cancellation *************** my frustration, the company still processed the charge to my credit card and has not provided a refund. I made every effort to cancel the order in good faith and within the proper timeframe. I have also attempted to contact the company again, but I have not received a satisfactory resolution.I am requesting assistance from the BBB to hold this company accountable and help reclaim my funds. I am also requesting that this complaint be officially recorded, as I believe this is a dishonest business practice that may affect other customers as well.Thank you for your time and support.

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received one item from order#****** which was the bra. I tried to initiate a return and keep getting the run-around. I have never received the pink bathing suit. Instead I received something that I didn't order...the black lingerie. I simply want to return the items and get my money back. I have tried online chat, ********************************** and calling the number listed that says is busy all the time. I do get a reply from support but it is one question after another and is not helpful. How can I proceed?Thanks for your help,****

    Customer Answer

    Date: 04/25/2025

    I want to add to this complaint because I feel I left out some information. I have the email thread from where I tried to solve the issue with the company and as I stated just keep getting the run-around from them. Since I didn't receive the swimsuit I want a full refund ($42.99 +tax) which is reasonable and I agreed to a lower refund on the bra of $26.39. They can simply refund my credit card for the swimsuit and I will be happy. I offered this to them but now they are not even responding to my email. Thank you.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, 2025 I ordered 3 items from Shecurves ( Order # ******), paid $87.48. I received my package on February 28, 2025; upon receipt 2 items did not fit, so I sent Shecurves an email on March 4, 2025 requesting their exchange policy. Within minutes I received a response stating my email was received and ***** would follow up with me within 72 hours; needless to say I havent heard from ***** or anyone at Shecurves. On March 13, 2025, I followed up via email, again a generic response from ***** stating I would receive a response in 72 hoursno response received. I made a 3rd attempt to contact on March 21st, I received yet another email stating ***** would follow up within 72 hours..,you guessed it, no response was received to this date!!!

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received clothing from this particular brand Shecurve and have been trying to send this back for a full refund the quality is not to my liking and very poor.

    Customer Answer

    Date: 04/14/2025

    I wanted to let you know everything was resolved for complaint #23116909.

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 28th, 2025, and the items never arrived. I have been emailing this company since February they have been giving me the run around; we have exchanged numerous emails. Also, this was my first time ordering from this shady company and I truly regret it. I just want my money back so I could move on. The company's email is ********************************** and their website is ************************.

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Bra from this business. The bra was very, very small, not even close to the size they are false adversiting their items. I emailed for a return on the item. I received an email stating they would get back to me in 72 hours. After 72 hours and some days added, no one ever emailed me. I again emailed the company and received an email stating someone would get back to me in 72 hours, but no one ever did. I went on the website to chat with a live agent, and a statement came up saying this had been disabled. I called the phone numbers on the contact us and the phone numbers are not working. Cannot get a reply back.

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 fajas on March 2nd they were never received/delivered!!

  • Initial Complaint

    Date:03/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on March 2, 2025. Have not heard from them since. I can't check anything on their website as to why I still have not received my purchase. I have emailed them asking for a refund and have not gotten any response. I just want my money back!

    Customer Answer

    Date: 03/26/2025

    Hello,

     

     I have received communication from them and they refunded my money. 

     

    Thank you,

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORdered a swinsuit 2/14 #****** Paid ***** Item was not true to size and trying to return it. Emailed company 3 times with automated messaging system and no number to call and live chat is disabled.I would like to return and get my refund

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 19, 2025 with Shecurve to order a post surgery garment (order# ******) on March 1st I started emailing them requesting tracking information. I got a general email: thank you for contacting Shecurve, a representative will contact you with 72 hours. I never got any response. I emailed everyday only to get the same message. I want my order or refund my money back. Oh the phone number listed on the site does not work.

Wangxin Inc is NOT a BBB Accredited Business.

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