Complaints

This profile includes complaints for Greenwave Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenwave Energy, LLC

  225 Union Blvd. STE 200 Denver, CO 80228

• 

  Greenwave Energy

  6520 Lonetree Blvd Ste 1029 Rocklin, CA 95765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative came to our door as we were exiting. Initially, they intentionally represented themself in a manner that would lead us to believe they working on behalf of PG&E. After talking to us about credits and billing, they began pressuring us to sign up for things under the pretense we did not receive rewards we were entitled to, only to later confirm they were from another company altogether. After visiting their website, we found they will not let us cancel for at least one billing cycle despite having just signed up in the last hour under misleading circumstances. They even inched their way into my doorway as I tried to back away and had their feet blocking the door from closing.

  Business Response

  Date: 06/30/2025

  Hello,

  We sincerely apologize for this poor experience. We are unable to locate an active or pending service at this Service Address. Is it possible another supplier may have solicited you? United Energy Trading does business as Callective Energy, ********** and Power, and Greenwave Energy. Please confirm who the supplier is that contacted you and/or is active on your bill and advise us if we may assist further. Greenwave Energy is often confused with Wave Energy, who is not affiliated with us at ****

  All suppliers are required to hold  new enrollments for three business days from the date of enrollment before submitting that request to the utility, in which time customers are able to contact that supplier and rescind their services without any changes taking effect to their account.

  We hope this assists with any questions or concerns, and apologize again for not having further data to provide. Please feel free to contact us directly at **************** Mon thru Fri from 7am - 2pm PT. We'll be happy to assist any way we can.

   

  Best Regards,

   

  Customer Service

  **********************

  ****************

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted at my door by someone acting as if they were helping me get a refund of my high gas charges which seemed legit because theyve jumped recently pretty high. It made sense cuz he knew our mobile home park just went from a mobile park account where you pay the park energy bills with rent monthly and now we just got our own meters and have a private bill. He asked for my PG&E bill to show me what rate would be changing to quite a lower rate. Of course Im for a lower bill who isnt? But to confirm my enrollment which in itself seemed off, I had to get a text message and click a link which I outdated a phone call. He told me to put it on speaker phone so he could guide me thru the call quickly. I should have stopped there I realize after the fact, but I was busy and excited my bill would go down finally. On this call I had to say my name and say yes 3 times to questions, question 1: I was not promised a lower rate or discount or rebate, He rushed me thru as he was surely trained to do and I wasnt confident enough to end it there unfortunately. Question 2: You understand this is a 3rd party gas provider? No I didnt understand that until it processed after the call. Question 3: you agree to terms ect. Altho it missed my blank response it put it thru as approved. I did try to ask the door to door guy about those things but he assured me all has is provided by a 3rd party but theres is cheapest definitely cheaper than the rates Im getting. I went online to call the company immediately to cancel because I was not feel right, and felt scammed. This process sealed the deal for me. First the number went to a voicemail that was full, then I tried again and it went to a revolving message. I ran down my street and found the guy and asked for a good # Receiving the same #, I simply took his personal info, he offered that I take a photo of him and his ID tag but I knew it would not get me any further in ending this madness. I want this to not start at all, ever

  Business Response

  Date: 04/25/2025

  Good morning,

  We're very troubled to hear of the interaction this customer had with one of our representatives, and immediately launched a full internal investigation into the matter. We sincerely apologize for this poor experience. We were able to take the information provided by this customer, located their enrollment, and have processed an immediate Stop Order on it. We had yet to submit this enrollment to their utility, and are happy to confirm we will not take any effect on this account. 

  We attempted to reach the customer at ************* to confirm these actions and offer any further assistance we can to help provide peace of mind that this matter was taken overly serious and to ensure it will not occur again in the future. We were forwarded to a voicemail and left a detailed voicemail on how to reach us if we may be of further assistance.

  Again we'd like to thank the customer for bringing these serious concerns to our attention in effort of always looking to improve our services and how those services are offered to eligible customers. We sincerely apologize again for any inconvenience and poor experience that was had.

   

  Sincerely,

  Customer Service

  ********************** 

  ****************

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales *** said that it would keep my gas charges at .5 or less per therm. My bill shows 3 dollars a therm. That's 6 times what was promised by the sales ***. He pushed the entire time and knocked on my door despite my no solicitation sign. This was false advertisement and this company should be ashamed.

  Business Response

  Date: 01/07/2025

  Hello,

   

  We're sorry to hear of these concerns regarding this enrollment with Greenwave Energy. We have processed a cancellation request and submitted that to the utility for acceptance. Upon the utility accepting this cancellation request, they will apply this change to the next applicable meter reading. As the utility does not allow any changes in the middle of a billing cycle, please allow 1-2 billing cycles to see this change take effect.

   

  Please fee free to contact our **************** team at ************* Mon through Fri from 7Am - 2PM PT with any additional questions or concerns.

   

  Best Regards,

   

  ****************

  **********************

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22755945
  
  I am rejecting this response because: what about the false advertisement that your sellers put forth? How can it increase by so much but be told it won't increase for 12 months? Greenwave energy is a scam that claims they will help with your bill but you actually pay more.
  
  Sincerely,
  
  Madison Hedge

  Business Response

  Date: 01/23/2025

  Hello,

  We apologize for the confusion.

  The desired outcome was listed as "end of contract". We have processed that request within our initial response based off the request that was made. 

  We have your account at a fixed rate of $1.20 per therm guaranteed for 12 months. You may confirm this by viewing the "Details of UET DBA Greenwave Energy Gas Procurement Charges" page of your invoice. Our rate has never changed since our enrollment began, however your usage may vary month-to-month based off of changing usage habits, usually due to heating the home over the winter. You may be seeing a $3.00 per unit charge under your Tier 1 & 2 charges on the "Details of PG&E Gas Delivery Charges" page of your invoice. PG&E's Tier 2 Usage charge exceeds $3.00/ therm for January and is just under that for December. PG&E's Delivery Charge amounts are unaffected by whether you choose to have a supplier procure your gas.

   

  We hope this helps address any concerns, but we're happy to assist further. Please feel free to contact our **************** Team at ************** Mon thru Fri from 7am - 2pm PT.

  Sincerely,

  Greenwave Energy

   

   

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get through to. Company on phone or email. Have been paying approximately 15 dollars per month and Dec bill is *****. I see we pay *** for same service which was not stated as a part of the agreement. We want to cancel and would like our money back that we have paid to this apparent scam 12

  Business Response

  Date: 01/07/2025

  Good morning. 

  We apologize for any trouble reaching us at Greenwave Energy, as our hours were temporarily limited for the Holiday season. We have located this customer's account and have processed a cancellation request which was submitted electronically to their utility today, 1/7/2025. We did attempt to return this customer's calls twice, on both 12/27/2024 and 1/2/2025. We reached a voicemail both times and left a voicemail advising of our limited holiday hours and that any follow up calls would be returned within 72 hours.

  Greenwave Energy is fully licensed and regulated to operate within the state's Gas Choice Program. We have located and reviewed the Third-Party Verification completed by this customer to authorize this enrollment. All terms and Conditions of the service agreement were agreed to by the customer on this recorded verification. We are unable to justify a refund at this time.

  Please note, the utility will not allow any changes to be made in the middle of a billing cycle. This may result in Greenwave Energy charges appearing for 1-2 billing cycles.

  Thanks,

   

  Greenwave Energy Customer Service

  *************

   

   

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Felt very pushed by sales representative to sign up for greenwave energy tooday 10/23/24 even though that bill was not in my name. After doing a search and review I see negative comments about the cost going up and up instead of down like they promised. My father-in-law who the bill is actually under was pretty upset about the situation as well. Especially that he is on a fixed *********** wife got laid off recently. I thought I was doing a good thing unfortunately feels like I've been scamed. I'm hoping to get this situation taken care of sooner rather than later. I will try again tomorrow to cancel. Hopefully, the company sees this and takes care of this problem immediately.

  Business Response

  Date: 10/24/2024

  We have issued a stop order so that it will be as if the sale never occurred. Please accept our apologies for your feeling pushed into switching to Greenwave. Our products are not sold as a savings product but as converting to a greener energy solution. Please visit our website for more information at **************************.

  At Greenwave Energy, we believe in harnessing the power of natural gas to create a cleaner, greener world. As Californias premier green natural gas supplier, we are dedicated to offering sustainable energy solutions that not only meet your needs but also contribute to a healthier planet for generations to come.

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 4/12 greenwave energy signed me up for a plan I did not want. the salesperson was very pushy and insisting I give him my information for pge that is not even under my name and even made me a verified person to sign up for said program I went to the website to cancel and there is no option to cancel a plan and the page is not found I have emailed the company with the provided email on the website and still nothing I have had such a horrible experience trying to cancel and get this resolved I just want to cancel the plan I was signed up for using shady sales tactics

  Business Response

  Date: 04/15/2024

  Hello,

  We are sorry to hear of this poor experience and are happy to assist with this cancellation request. We have located the 4/12/2024 enrollment and have submitted a Stop Order Request to ensure no unwanted changes are made. At Greenwave Energy, per ******** regulations, we must hold any and all new enrollments for 3 business days before submitting anything to the utility for service. This enrollment has been successfully cancelled with no changes being made.

   

  In regards to the concerns with not being able to reach our **************** Team last Friday, we sincerely apologize. We show this enrollment was completed around 5:45-6:00 PM PT on 4/12/2024. Our **************** hours are 7 AM - 2PM PT Mon thru Fri, as our office is in the EST time zone. 

   

  We do again sincerely apologize for any inconvenience we may have caused. We wish this customer all the best. Please let us know if we may assist any further.

   

  Best Regards,

   

  ****************

  **********************

  *************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Salesman from Greenwave energy company tricked me into signing up for Greenwave energy as new Gas supply provider to replace PGE under the guise of lowering my bill. Very unethical and ******* way of stealing of customer's trust. I am never going to let anyone from Greenwave come near my house. I have been trying to cancel my subscription but their customer department is not very cooperating. I DO NOT CONSENT TO CHANGE OF GAS SUPPLY PROVIDER TO GREENWAVE ENERGY.

  Business Response

  Date: 03/05/2024

  We have researched and do not find any record of this customer. Is it possible to get any complete information? The following is incomplete. The name cannot be found in our system, as neither the email address. The phone number is incomplete. We cannot provide anything with incomplete information for research. Is the PG&E account number in a different name possibly? Thank you.

  *******************
    , **************
  Daytime Phone: (405) 385-196
  E-mail: ********************

  Business Response

  Date: 03/06/2024

  Hello,

   

  Thank you for bringing these concerns to our attention. We have reached out to ************** to resolve the matter. We assured this customer that no changes have or will be made to his account, and that we are internally investigating this matter to ensure any necessary corrections are made. The customer seemed satisfied with this resolution.

  Please let us know if we may assist any further. 

   

  Best Regards,

  ***************************** - Director of Client Services

  Greenwave Energy

  *************

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted an application for cancellation of service on your homepage, but you still deduct my fee every month. I request a refund. I don't need your service, please cancel it immediately. You can't force me to use your services.thanks

  Business Response

  Date: 02/05/2024

  *****************,

  We have received your complaint. We cannot find receipt of an electronic request via our "homepage" but do have a call on file requesting disconnect on 1/29/2024. It normally takes 1-2 billing cycles for the disconnect request to process through PG&E. Greenwave does not have termination fees and certainly does not want any customer to feel as though you are unable to request disconnect as it is your choice where you purchase your natural gas. We have requested a retro disconnect from PG&E, this will refund you the $130.87. Please note, you will be responsible for the gas usage at the PG&E rate for that time period, as the gas was used. Please allow the 1-2 billing cycles to see the Greenwave credit on your bill. 

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenwave energy, gas company Phone number: ************** Agreement #********** These people got from door to door pretending to give u discounts for pge, but in reality they would gab ** phone take it of ur hands and make u sign for a contract to change your suppy gas company, i talk to this guys rigth after to tell him i was not interested and he still didn't care and did not cancel or sigh me off when he said he will.Also got in camera from mg home when i got lied on put me into conditions to sign something without my consent

  Business Response

  Date: 01/24/2024

  Hello, I am very sorry to hear about the poor experience **** had with one of our representatives.  That is certainly not how we want our people to behave.  I will forward the name and photo of ******* to our Director of Sales and to the *** so this can be addressed immediately.  As a courtesy, I am going to process a retro-disconnect, which basically means we will have PG&E back our/reverse all of our charges going back to the start date.  **** should see these reversals on his February invoice.  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A green wave rep came to my home and I was told that this bill will help lower my life bill. They took my phone and answered questions. They told me to tell ******* over the phone that they did not touch my phone. Thee fees with green wave have been higher than my actual PGE bill. I've called several times to cancel with no resolution. I've cancelled online with no resolution. PGE says they can not help. It is very frustrating and I just would like to cancel what I THOUGHT and what I was told would lower my bill. They are scammers in my opinion.

  Business Response

  Date: 01/08/2024

  Hello, I do apologize for any inconvenience this has caused.  I do see that you were able to speak with someone over the phone to get your cancellation request handled on January 5, 2024.  The notes in our system state the following:  "************************* called in from number on file due to rates.  Reviewed/Explained rate, no contract/fees but customer confirms she wants to cancel service."  I am going to get this addressed with our call center.  The representative should not be handling the customer's phone/device.  I will have this rep ****************** Please let us know if you need anything further.  Thank you!

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.