Reviews

Review Details

• Review fromCynthia K

  Date: 06/13/2025

  5 stars
  Pioneer home solutions Helped me navigate the process of replacing my roof on a four plex rental property . They fought for me with the insurance company to get the most coverage possible and installed the roof, gutters and gutter guards rapidly and did a clean, quality installation. Their communication and follow through were outstanding! I would recommend them to friends, family and my real estate clients. Thank you Pioneer Home Solutions!!

• Review fromJacqueline V

  Date: 08/23/2024

  1 star
  This past year it has been H*** trying to work with them to repair significant damages to our home sustained in a hailstorm. They give us nothing but lip service and makes promises that never come to fruition. Our insurance company initially gave Pioneer a check for $23,000. Pioneer replaced the roof and damaged gutters, then stopped the repairs as they stated the damage worse and needed another appraisal. Pioneer then told us we needed our own appraiser which after months went to a mediator. After constant cajoling, we got Pioneer out to replace the damaged garage door and this past month they FNALLY repainted the house. Our air conditioner was also damaged which led to the replacement of the **** system. Another check for $28,000 was provided by ********** which later dropped us. As is the mortgage company policy the check needed to be endorsed by all parties and sent to the mortgage company for payment. We received the check in June and endorsed it, however Pioneer refused to sign it as they stated they did everything electronically. It is now the end of August and mortgage company still has not paid the remaining amount as Pioneer sat on the check as they did not want to physically sign it and send it to the mortgage company. We are still waiting for Pioneer to replace the damaged windows which were also damaged as well as pay us over $6000 that we had to pay out of our own pocket to replace the **** system. Pioneer signed a contract for all the work that was to be done however, they refuse to do any other work or pay us until they get paid. How are they supposed to get paid when they refused to endorse the check made out to them and us, and send it into the mortgage company for payment?The owner has refused to contact us, and we are now waiting to hear if we will ever get our money and if the remaining work will be done. We will never use this company again and hope further action against this company is not required.

• Review fromTracy E

  Date: 06/28/2024

  1 star
  A hail storm in July 2023 shattered a window in our basement. Our insurance company referred Accuserve, which uses a network of vetted contractors. Accuserve assigned Pioneer Home Solutions to our repairs. It took over a year to get a new standard-size window! Pioneer Home Solutions failed to fulfill its obligations with Accuserve and consistently submitted inaccurate bids to our insurance company. They refused to complete the work until they received additional money from our insurance company, who agreed to pay them more money. When I called Pioneer to schedule the job, they refused to do the work because they still wanted more money! The owner called us with *********************** and asked us to tell Accuserve the work was done so they could get paid. They essentially held hostage for more money.Pioneer Home Solutions displayed a complete lack of organization and professionalism throughout the process. They didn't care my teenage daughter was sleeping in a room that was easily accessible without a window! They were more concerned with making a profit than completing the job efficiently and effectively.Ultimately, we had to find another contractor to finish the job properly, which cost us even more time. As I mentioned, getting a new standard-size window took over a year! I strongly advise against hiring Pioneer Home Solutions, as their incompetence and lack of professionalism made our experience a complete nightmare.