We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Bluepeak Fiber

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Complaints

This profile includes complaints for Bluepeak Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bluepeak Fiber has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bill increased and I was not informed at all that it would increase as of april.

      Business Response

      Date: 05/23/2025

      Hello, our response to this complaint is attached.

      Thank you,

      ****** ******

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BluePeak started new construction in my development in the fall of 2024. Pre construction mailings promised that all damage done to property would be remediated. A large hub was placed in the ground in my front yard, then dug up and buried in another large hole on my property. To date, I have two mud pits in my front yard because crews never completely filled in the holes, nor did they put down grass and sod. So far, I have called customer service and a field supervisor 9 times. My first service ticket was closed denying responsibility. I let them know that I witnessed the digging and had photos. A new ticket was created. A field supervisor came to my property and confirmed that their construction crew failed to remediate my property. He has made numerous attempts to contact the construction supervisor, with no response. My most recent contact with customer service said that they cannot do anything until the construction supervisor responds. When I asked how long is too long to receive the response, they had no answer. I asked the customer service *** where to send my landscaping companys invoice if I have to pay to fix my own yard.

      Business Response

      Date: 05/22/2025

      Hello. We have contacted Miss ***** to coordinate repairs and will send an update once the issues has been resolved.

      Thank you,

      ****** ******

      Customer Answer

      Date: 05/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

      Customer Answer

      Date: 05/25/2025

      I need to reopen the referenced complaint. The construction company has not remediated the damaged areas of my yard, nor reached out to me to let me know when they are planning to complete the repairs.

      Business Response

      Date: 05/28/2025

      Hello,

      Our contractor has left a voicemail with Miss ***** so we can get this resolved.

      ****** ******

      Customer Answer

      Date: 05/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with their new fiber service (1 Gb speed) about a year ago and paid for a 5-year price lock ($55/mo), by giving them an automatic payment access to my credit card.This year, they raised my price to $60/mo saying their costs have gone up to process my cc.but this wasnt part of our 5-year deal! And even if the cc processing fee went up, I know it was just pennies, not $5/mo.This seems very unethical to me.Ive tried calling their customer service support but they just ignore me. Very frustrating.Can you help? I would like a billing adjustment of $5/mo Thx, *****

      Business Response

      Date: 05/09/2025

      Hello,

      This complaint has been reviewed, investigated and the response has been distributed for approval by the department director.  This was related to auto pay and an update to the payment method attached to that to remove the $5.00 fee.

      The formal response will be uploaded as soon as approval is received.

      Thank you,

      Business Response

      Date: 05/15/2025

      Hello,

      Attached is our official finding and resolution to this matter. Please let me know if any further action is needed.

      ****** ******

      Customer Answer

      Date: 05/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***********

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Bluepeak and was promised it would be $100/month. The installer came and made a huge mess and didn't clean up (shavings everywhere, tracked mud all over my home, messy installation with pieces of siding hanging off outside). I'm not getting the speeds I was promised, and my connection keeps dropping out. Today, not even 30 days after installation, I got my first billbut it was actually my second bill and first bill combined. They increased my rate to $110/month and added a late fee. I call them get the most rude phone rep **** ever experienced, who tells me she will waive the late fee as a "one time courtesy"nothing aggravates me more than being told I am being offered a courtesy when it was Bluepeak's error. However, she refuses to refund the extra $10/month, which is apparently an autopay discount. I was told I was being set up on autopay. Everything in my life is set up on autopay. I tell her, well, if you're going to raise a stink about $20 you overcharged me, then you need to send a technician here to clean up my home. She refused to set me up on autopay because of an outstanding balance of $20 (the extra surprise fees). She put me on hold. I'm still on hold, and it's been a 20 minute call so far.I cannot believe that Bluepeak would come into my community making all these promises and then not even 30 days into the relationship treat me so terribly. I just want my bill to be what I was told I would pay and nothing more, and I want a sincere apology and a promise to revise billing practices. This can never happen to another victim again.

      Business Response

      Date: 05/09/2025

      Please find the attached response for this item.

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for internet and cable services with BluePeak around July of 2024. When I signed up, I received some internet equipment. I decided that I no longer wanted service around January of 2025. Upon cancelling my service, BluePeak asked me to send their equipment back, which I unfortunately at that time could not afford to do, so I asked them if they could send a representative out to pick up the equipment. They sent a couple of guys shortly after to pick this equipment up but now BluePeak is still saying that I have their equipment and will not provide a refund. I feel that since I have sent the equipment back, I no longer owe them for it. Please give me my refund that is owed to me. I was also unhappy because my bill seemed to go up every month and was just overall inconsistent. I am unhappy with their service as well as their customer service.

      Customer Answer

      Date: 04/09/2025

       

      Case closed, they found there equipment. Paying my money in a month or less. Not ******, more like ******. ow well thank you mam

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of january ninth of twenty twenty four I have been paying blue peak eighty dollars for their service. I was told that by setting up auto pay, I would be granted a discount. However, without further investigation and trusting the integrity of the business, I believed they were giving me that discount. After calling their place of business due to their billing issues and shutting off my internet. I have came to realize they have not been issuing me that discount and refuse to give me a discount back for the amount of time I've been paying them. The most they're willing to give me was sixty dollars, which is half. Any support would we greatly appreciated

      Business Response

      Date: 05/09/2025

      A ************* supervisor spoke to Mr. ****** and per his notes on 3/10/2025, this is now resolved.  A credit of ***** was issued on the account; $60 related to the autopay and $31.50 for the reinstatement fee.  A previous credit of $60.00 was previously issued when Mr. ****** called.  The $1120 in the complaint was identified as a typo and should have been $120.00.  The customer received total credits of $151.50 and during the conversation with the supervisor, stated that his concern had been satisfied.  Please let us know if you have any further questions.

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arranged for internet to be installed on Tuesday January 7th it got rescheduled due to supposed double booking. When called on the 13th was told a different reason for cancellation on the 7th. Been trying to get a hold of a manager to help solve the issue for 48 hours and still have not received a member of management to assist with the issue.

      Business Response

      Date: 02/11/2025

      February 6, 2025                                                                                                                    

      Better Business Bureau
      17 ****************
      ***********************
      **************************************************


      Re:        ******************** d/b/a Bluepeak (Bluepeak)Response to complaint
                  customer:                   *********** *****
                  Property:                      Ok, 74801
                     File No.:                           22812654-241C0  dated 1/14/2025   

      To Whom it May Concern:

      Bluepeak is in receipt of the above referenced Customers complaint dated January 14, 2025, (See Exhibit A) and after investigation, advises that it has successfully resolved the matter with the Customer.     

      Background
      As stated in the Customers complaint, they arranged for internet services to be installed on Tuesday, January 7th, but the appointment was rescheduled. 

      Investigation and Outcome

      Per Bluepeak dispatch records, the customer initial installation appointment on 1/7/2025 was rescheduled for 1/21/2025 rather than 1/13/2025 and noted for a reason other than a double booking.  Unfortunately, the Customers installation was not properly scheduled to meet the Customers needs.  Regardless, on 1/15/2025, a customer care lead contacted the Customer and escalated the situation to the field. 

      The Customers installation was completed on 1/16/2025.   To encourage a positive customer experience going forward, ******************** issued a one-month service credit to the Customer.

      In sum, ******************** considers this matter successfully handled.  Should you have any further questions regarding this matter, please email the Bluepeak compliance team at ***************************************************************************************.

      Very truly yours,

           **** J. *******

      **** J. *******
      VP,General Counsel

      Enclosures:
                     Exhibit A:       Complaint, file number 22812654-241C0 

    Bluepeak Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.