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Business Profile

Magazine Distributors

Magazine Circle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PAID FOR A TWO-YEAR SUBSCRIPTION AND ONLY RECEIVED FOUR MAGAZINES. THE ***** ON THE ***** OF MY MAGAZINE SAYS MY SUBSCRIPTION EXPIRES IN MAY 2025. I WOULD LIKE A REFUND FOR THE MAGAZINES I HAVE NOT RECEIVED.

    Business Response

    Date: 08/08/2024

    Hi BBB,

    On July 28, 2024, ************************* sent us an email to inquire about his MOPAR Action magazine subscription. One of our representatives emailed him, indicating that the order was not placed on our site. We are a magazine subscription agency and not a magazine publisher. If payment was not made to us, we are unable to provide a refund. We are happy to give a refund if he can provide documentation that the money was paid to our company. We suggest to check his credit card statement and contact the business where he made the order. All we did was help him.

    We are requesting your help to resolve this complaint as it is not appropriate for us.

    Kind regards, `

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

     

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an offer if February to purchase a subscription for People Magazine from ********************* for $116.07. I paid this amount by CC back in February. I have a receipt from Magazine Circle,LLC that processed my payment. As of this date, I have not received my magazine Subscription. I think this is a scam and I am requesting a refund of the amount I paid. Even if this is not a scam, I want to get my money back because I feel this was sent on false pretenses. I hope you can look into my claim. Thank you.

    Business Response

    Date: 08/01/2024

    see attached

    Business Response

    Date: 08/14/2024

    Hi BBB,

    Thank you for reaching out and bringing this matter to our attention. We take customer feedback seriously and are committed to resolving issues promptly.

    To address ***************************** concern we cancelled her order and issued a full refund for her subscription through us to People magazine. Attached is a screenshot of the refund details. 

    We are requesting your good office to close this complaint as we already complied to her request.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to thank you

    for taking care of this for me and I appreciate you taking the time to resolve this issue for me.


    Sincerely,

    *************************

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two magazines that I did not receive for over three months. When I contacted the company to cancel my order, they advised that the publisher would not do that. I am a paying customer and I did not receive what I paid for.

    Business Response

    Date: 08/06/2024


    Hi BBB,

    *************************** voluntarily placed her orders for 2 magazine subscriptions on our site. We sent her the delivery schedules set by the publisher but she asked to cancel her orders. We processed the cancellation and issued the refund on 8/1/2024. We emailed her stating that the refund was completed. Attached are screenshots of the email and refund details.

    We are requesting your good office to close this complaint as we already complied to her request.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

    Customer Answer

    Date: 08/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered subscription to Allrecipes by mail and paid by check # ***** On February 20th 2024. Have not seen check processed through my bank. Understand that subscription may not start until 3 months later but check not run through and has been 2 months. I emailed once and left 2 voice mails. Say will return call - as per answering machine- but nothing yet.

    Business Response

    Date: 05/01/2024

    Hi BBB,

    ***************************** placed her order  to Allrecipes magazine in our site on 2/19/2024. We sent her an email on 3/31/2024 stating that we received the check payment. We have already processed and submitted the order to the publisher wherein it was added to her existing subscription and extended to another year. We attached herewith a screenshot of her account showing that subscription is active and being serviced. 

    Hope this clarify and resolve *******'s concern.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

    Customer Answer

    Date: 05/11/2024

    Magazine Circle did respond and checked my subscription.  Told them that I didn't get 2 issues so they are extending my new subscription.  Very prompt and efficient. Appreciate that they acted quickly and I sen ***** to them expressing my appreciation 

     

  • Initial Complaint

    Date:02/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for *********** Magazine on Dec 11 ..payment made via PayPal...$20.00 Order for *********** Magazine on Dec 12 ...payment made via Pay Pal...$18.00 Order for *********** Magazine on Dec 12 payment made via Pay pal...$18.00 ____ Order Total........$56.00

    Business Response

    Date: 02/24/2024

    Hi BBB,

    *********************** ordered *********** magazine subscriptions on our site on 12/12/2023. First issue usually starts in 8-12 weeks, this was stated in the order confirmation email. This is because when we receive the order, it takes about a week for the subscription to be received and scheduled by the publisher. It will then be included with the publisher's next production cycle and shipped to you via standard mail. With this, we cancelled ******* orders and issued a full refund.

    We are looking forward to the immediate resolution of this case.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

  • Initial Complaint

    Date:01/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renewed my magazine subscription o. November 7 2023. As of today Jan 6 **** I have not received my magazine nor any communication from Magazine Circle. I would like a full refund.

    Business Response

    Date: 01/31/2024

    Hi BBB,

    *****'s renewal to People magazine was received on 11/7/2023. We sent her an email last 1/7/**** advising her that first issue will start in Jan. 22. ****. No missed delivery was reported to the publisher. She should be getting her magazine issues now. We attached herewith our email and screenshots of *****'s account in the publisher site. 

    We decided to cancel her ongoing subscription with us and issued a full refund. Please expect credit within 72 hours.

    We hope this will help close this complaint.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inadvertently ordered a renewal of my subscription to The Week magazine through Magazine Circle on November 5, 2023 (I actually thought I was on the publisher's website). They charged my credit card on that date. I have not received the magazine since then. I tried to call Magazine Circle regarding this matter. They do not answer their phone and I have received no response to my phone message. At this point, I would just like a refund of the amount that was charged to my account.Thank you for your help getting this issue resolved.

    Business Response

    Date: 12/21/2023

    Hi BBB,

    We have ***********;renewal to The Week magazine on 11/5/2023. First issue is set to start in around 3rd week of January.  We issued a full refund at our expense as the publisher will no longer refund since subscription is now active and being serviced. Note that it usually takes **** weeks for the first issue to start.

    *****pe this will help close this issue.

    Kind regards,

    Customer Service
    ********************

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** to renew my People magazine subscription on Oct.19 23. My subscription was not renewed and I am getting no response from this company .I have called and submitted e mail.Since this renewal was to extend an existing subscription, we didn't miss our magazine until a couple of weeks ago. I used my ********** to make this payment. Thank You *********************

    Business Response

    Date: 12/07/2023

    Hi BBB,

    Customer ********************* placed an order to People magazine from our site for ********************* om 10/18/2023. It stated on the magazine details ******************************************************************** that it will take ***** weeks for first issue to start. We have processed the order directly with the publisher and renewal should start anytime between 1/15/24 and 2/12/24. 

    To address this complaint, we cancelled the order and issued a full refund to his credit card account. We are attaching herewith screenshots of the refund and delivery schedule of the magazine.

    Thank you for your assistance in closing this issue.

    Kind regards,

    Customer Service

    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

    Customer Answer

    Date: 12/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered People magazine on Sept 9, 2023. Paid via Mastercard. Magazine unreceived to date.Emails to Magazine remain with no response.

    Business Response

    Date: 11/01/2023

    Hi BBB,

    Our customer *********************** ordered People ****************** (#******* on 9/12/2023. It usually takes ***** weeks for first issue to start (industry standard). Delivery schedule is also indicated on the ordering page and confirmation email. Note that we replied to her message on 10/31/2023 informing her again on when can she expect her magazine issues.

    With this, we cancelled ******'s order and issued a full refund. Please expect credit to her account within 3-7 days. 

    We hope this helps resolve this issue.

    Kind regards,

    Customer Service

    ********************

    Customer Answer

    Date: 11/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inadvertently tried to renew a magazine subscription through Magazine Circle.Received noticed from the magazine the subscription had expired.Contacted the magazine, they had no record of the transaction.Contacted credit card. As a result, the company contacted me and said if I called off the dispute, they would refund the $59.90.I did and they will not respond to my further inquiries.Cannot reopen claim with card company once it has been closed. I know I made some mistakes, here, but that does not excuse Magazine Circle's fraud.

    Business Response

    Date: 10/26/2023

    Hi BBB,

    ***************** placed an order to Classic Trains magazine - Order #****** on 8/23/2023. This magazine publishes 8 issues in 1 year and first issue usually starts in ***** weeks as per industry standard. He also filed a chargeback with the bank and still not resolved by PayPal which processed all payments made to us. We attached herewith chargeback status from PayPal and his account on the publisher site that shows order was processed and will expire in ****. As a result, we issued a full refund to his account even if the dispute is still ongoing. 

    Please close this complaint as we resolved his concern.

    Kind regards, `

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

    Customer Answer

    Date: 11/07/2023

    Hi, 
      
    Money has been refunded. 
    Yes, this can be closed. 
      
    Thank you, 
      
    *****************;

Magazine Circle, LLC is NOT a BBB Accredited Business.

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