Complaints

This profile includes complaints for Modivcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Modivcare, Inc.

  6900 E Layton Ave Ste 1100 Denver, CO 80237-3655

  
• 

  ModivCare Solutions

  6606 Abercorn St. Unit 108A Savannah, GA 31405

  
• 

  Modivcare, Inc.

  5600 Wyoming Blvd NE Albuquerque, NM 87109

  
• 

  LogistiCare

  505 E. Huntland Dr. Ste 270 Austin, TX 78752

• 

  Modivcare

  3000 Town Center Southfield, MI 48075

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against ModivCare, as they have failed to reimburse me for mileage expenses incurred during multiple dates. I traveled a total of 82 miles on each of the following dates: April 10, 2023, to April 13, 2023 April 17, 2023, to April 21, 2023 April 25, 2023, to April 28, 2023 May 1, 2023, to May 5, 2023 May 8, 2023, to May 12, 2023 May 15, 2023, to May 19, 2023 May 22, 2023, to May 26, 2023 May 31, 2023, to June 2, 2023 June 7, 2023, to June 9, 2023 June 12, 2023 June 14, 2023, to June 16, 2023 June 19, 2023, to June 21, 2023 June 23, 2023 June 26, 2023, to June 30, 2023 July 3, 2023 A total of 53 ******* is their responsibility to reimburse me for the mileage expenses associated with this travel, and I have fulfilled all necessary requirements to claim these reimbursements.Despite numerous attempts to seek reimbursement directly from ModivCare, my efforts have been met with unresponsiveness and delay. Their lack of communication and failure to fulfill their financial obligation have caused undue stress and financial strain for **** have meticulously maintained records of my travel, including mileage logs for each date mentioned above. These documents clearly indicate the distance traveled and substantiate my legitimate claim for reimbursement.I kindly request the BBB's intervention to address this matter promptly and effectively. I seek your assistance in compelling ModivCare to fulfill their contractual obligation by reimbursing me for the mileage expenses incurred during the specified dates.I trust in the BBB's ability to mediate and resolve consumer complaints, and I sincerely hope that your intervention will lead to a swift resolution and the fair reimbursement of my mileage expenses.Thank you for your attention to this matter. I look forward to a positive resolution through your assistance.

  

  Business Response

  Date: 10/22/2024

  It is Modivcare's practice to work with members on any transportation concerns. In this case, Modivcare spoke with the consumer regarding their concerns and issued payment in November 2023 for the trips in question.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is supposed to reimburse me mileage for Dr visits I have submitted 14 claims they have not paid me I call ask for supervisor and get no response

  

  Business Response

  Date: 09/17/2024

  Modivcare takes the responsibility of providing transportation very seriously as members rely on our providers to access the non-emergency medical service they need. Based on the complainant's mileage reimbursement concerns, we have spoken with the complainant and resolved the matter July of 2023. 

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides transportation for elderly patients. They are the only ones authorized my ********* They never show up! They tell you the ride is arranged and they never show up. Ever!!

  

  Business Response

  Date: 09/17/2024

  Modivcare takes the privilege of providing transportation services to our members very seriously. All of our efforts are dedicated to providing the best transportation experience for members, and we are continuously improving upon these services.
   
  It is our practice to work with members on any transportation concerns. In this case, Modivcare had a conversation with the complainant regarding their concerns, and the next scheduled trips were monitored for success. 

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 6/12/23 I called modicare telling them that the doctor had change my mother app. to see him from 6/12 to 6/14/23 . This would be the first time she would *** the doctor she had been waiting 2 months to see him. When we got there, they started making excuses not to her from saying they didn't think would get paid through the insurance etc. I even call Humana had them talk with them. That didn't help they refused to see her. First time we have had that. We are racial hate crime victims in ****** and it is orchestrated by the ******** police, state of ****** and white supremacist. They refuse to sign the trip log. The doctor name is *********************. I called movicare on the 15th about this talked to 2 reps they took my info but told me i would not get paid because it was not sign. I need to get paid for this trip I did take her, i am unemployed and is suffering from injured from a car accident i had 5/2/23at 3am when I was slammed into by 2 white supremacists outside of ***** ***

  

  Business Response

  Date: 06/20/2023

  ModivCare is looking into the concern and will reach out to the member directly. 

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a single check from ModivCare for my driver ***** ****** who takes me to my daily appointments. As of April not recived one ***** even tho I have been appoved for this benefit. I just keep getting the runaround and I am sick of it. Because of thisI cam not afford to go to my appointments and have missed many simply because I can not afford it my member id is ************ I appreciate someone actually taking the time to look into this then just giving me some lame excuse to just buy more time. Week after Week I have been waiting. I revived one invoice showing I was owed money but no check what a joke. Please look into this prior to just calling and wasting time so you may have some type of solution. As of to date I am owed 3 separate checks that were to be paid on 5/26/23 6/9/23 6/16/23 my driver have not received any of those supposed payments. Get it done I have been waiting 3 months to get driver paid. I can not afford to keep paying out of pocket what do you not understand and try to do better. I will not stop till this is made right. I am beyond disappointed and fustrated that your company chooses to treat your clients like this its certainly no way to run a solid compay. I will be filling a grievance as soon as possible if this is not taking seriously already.

  

  Business Response

  Date: 10/22/2024

  Modivcare takes the responsibility of providing transportation very seriously as members rely on our providers to access the non-emergency medical service they need. Based on the consumer's mileage reimbursement concerns, we have spoken with the consumer and resolved the matter in July of 2023. 

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2023, I was pick up with three others at the hospital by a transportation van that is hired by Modivcare to take us home. The driver was speeding going over the speed limit and diving erratically and yelling at us. I have to call 911 because I was scare for my life and the life of others. This cars and vans are not well maintained correctly, the brakes and struts and suspension are not inspected and the owner of the transportation company and Modivcare don't care about people. I already asked for times Modivcare for a copy of the complaint and the have ignore me completely. I believe they are doing it on purposely. I want the complaint letter. They never apologized to me for this incident that could has cost us are life. Keep calling them is a waste of time, they keep writing notes on the computer for their supervisors but it's to no avail. Again, they are just ignoring me and making a fool at of me.The complaint # ********

  

  Business Response

  Date: 06/22/2023

  ModivCare researched the members account and was able to obtain a copy of the letter he requested.  Additionally, a field inspection of the vehicle was conducted. It was determined that the members original complaint was deemed valid as the provider submitted repair receipts that were verified by ModivCare field investigator. As of today, the vehicle in question passed ModivCare field inspection. The member was contacted by the field investigator via email. The member stated in his response that all he really wanted was a copy of the letter we originally sent to him regarding complaint# ******** on 4/13/2023,which ******* Agent sent today 6/16/2023 (via email). ModivCare was able to contact the member to verify he received the letter. ModivCare takes every complaint received seriously and apologize to our member for the poor experience with the provider

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20172069
  
  I am rejecting this response because:

  They made me wait all this time, while I called them four consecutive time and they completely ignored me on purpose they letter doesn't say nothing about the incident April 13. Why they didn't send me that letter in the first place? I don't think they investigated nothing. Do you think I'm going to call the 911 dispatcher and the police and lie to them? I don't think so. I'm 48 years old, never been to court and I don't have criminal record. I feel offended that Modivcare wants to ignored what happened April 13. I don't accept at all the letter that they just send me. I don't say nothing about the incident. Modivcare didn't do nothing.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling this company for weeks trying to get paid and I constantly get the run around. I called the claims department last wed. and again they have no record of me sending in trip sheet. I did a trip on 4/10/22 and have faxed and emailed it to them at least ***** times. The trip number is *****. Membership num is ***********. I get this run around with them all the time them not wanting to pay me. I would appreciate your help in the matter.

  

  Business Response

  Date: 06/13/2023

  ModivCare investigated the concern and found that the payment could not originally be processed due to an incorrect trip number and year. We show that 4/10/22 - ***** does not exist.Correct date of service & trip# is 4/10/23 *****. As a courtesy we have processed the correct trip for $145 on which will pay out on 6/23/23. 

• Initial Complaint

  Date:06/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From my address in ******* ******** to ********************************************************* it is 54 miles. They paid me for 34 miles.

  

  Business Response

  Date: 06/22/2023

  ModivCare found an error and has corrected the payment, a check for the difference will be issued. 

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2023, my phone fell out of my back pocket. I was in the back seat of a Lyft car. I've already filed a complaint with your company regarding Lyft which was Friday June 9, 2023. Now, to explain again what happened. Like I said, I lost my phone in a Lyft car going to a Doctor's ************ I went to pull my phone out of my pocket and found out that my phone was missing. When I got home, I filed a complaint with Lyft, with no response. Throughout the month and the beginning half of June I have filed complaints with both Lyft and Modivcare. Still no response from either Company. Every day that I don't make it to my Radiation Treatments I am charged a thousand dollars. So, as of today it has been 23 days at $1,000.00 a day and going forward it will also be $1,000.00 a day. During this process I've missed 4 Doctor ************ which is also $1.000.00 for missing those appointments too. Because of this I filed for Food Stamps and missed that interview also, so now I need to refile. I can't do that until I receive either my phone or I purchase a new one. Also, before I can reschedule Radiation Treatments, I have to pay for 7 days in advance before they start billing my ****************** So, now we are at a total of $34,000.00, this does not cover the cost of buying a new phone which is a ******* Galaxy S23+, the phone I had, which I purchased just a few months ago. That cost is $2,414.50, so the total cost is as of today is: $36,414.50. Now, every day I miss a Radiation Appointment it's another thousand dollars. I've also checked out ****'s complaints and found out that are 440 people not including myself, I've also spoken to my attorney, and he states that if I file a lawsuit I could receive millions of dollars, but instead I'm asking $850,000.00 from both Companies, which I feel is more than enough because both Companies are reliable for everything that happened. There, incompetence for not responding is their fault not mine, so I feel this is more than enough to compensate me. Please handle this quickly I really need to purchase a phone. As you see I'm Retired and on a fix income and I can't afford these fees, plus the ***************** is threatening me with Collections, and I can't afford this either. Please resolve each complaint quickly so I can get on with my LIFE.

  

  Business Response

  Date: 09/17/2024

  This matter was researched and discussed with the complainant in 2023. Modivcare contacted rideshare to inquire about the missing item and found there to be no indication that the item was left in the vehicle.  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Modicare would not give me a trip number for a n appointment in June I often face these problems with the company just a few months ago numbers that the company had before for me to call no longer work I spoke to other ***** a supervisor of the grievance department the staff will often disconnect the calls. And get milage reimbursement mix up with a trip on the sheet provided the second column its TRIP NUMBER I DRIVE FORWARD THIS TO THE COOPERATE DEPARTMENT ****.

  

  Business Response

  Date: 10/28/2024

  Modivcare takes the responsibility of providing transportation very seriously, recognizing that our members rely on our providers to access essential non-emergency medical services. After reviewing the consumer's concern regarding mileage reimbursement, we found no record of calls made to Modivcare to request trips for these dates. In accordance with policy, we are unable to backdate for payment.