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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 960 total complaints in the last 3 years.
    • 404 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March ******* I bought a western union money order and it got cashed by a unorthorized person and western union won't refund me.

      Business Response

      Date: 06/16/2025

      Reference number: *********
       
      Hi ****,

      We appreciate your business and are truly sorry for the experience you had with your money order.

      Im one of the Executive Resolutions team experts at Western Union who reviewed your claim from 6/13/2025 where you mentioned that you purchased one money order that was stolen as per related case # ********* for which you submitted a money order trace / refund request, but havent received a satisfactory response.

      Our records show that there was one money order in question that was presented for payment and cashed. The following money order was investigated by Western Union:
       
      Money order number: Amount:
      ************ $207.95 (USD)
      Our records indicate that we received your original money order research inquiry via e-form on 4/30/2025, and the completed forms were forwarded to our teams for processing on 4/30/2025. Western Union processed your money order copy request on 6/16/2025.

      We have attached a copy of the money order for your reference.

      After reviewing the Copies of the Cashed Money Orders with your intended payee in case there is no alteration on the Money Order, please proceed with having them complete one form for each Money Order on the attached document named Intended Payee Forgery (The form DOES NOT need to be notarized) along with the 2nd page of this document which is a form called Acceptance for forgery process. Please note that is one form per money order.

      If after reviewing the Copies of the Cashed Money Orders, you consider them to show any alteration on them, please proceed completing the form on the attached document named Purchaser s Affidavit and Acceptance for Forgery Process. (The form DOES NOT need to be notarized. Please note that is one form per money order.

      Once youve sent back the completed forgery affidavit and acceptance letter, along with any relevant documents such as police report or a copy of the unaltered money order (if available), we will forward your claim to the Western Union ******************* The Western Union ****************** will then coordinate with the ********************* (****).
       
      At the time of presentation, the **** must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the ****.
       
      Western Union will act on your behalf to collect the funds from the ****. The **** will make the final determination after conducting their internal investigation
       
      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is ***** business days from the date that the documentation is accepted and approved. Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the ****.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      ***** G

       

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11, 2025 used the Western Union at the ****** store to pay my credit card **** **** (after calling citi and them telling me that this store takes payments) $1000. They were not sure where to send it. I gave the number from my card to process the payment and it went to ************* Solution in ****** instead of ********** MCTN 682-014-4771 After the error was discovered they opened a case # ********* citi reference #********* Initially I was told to call within 48 hours, then every day, then promised to send me an update by email, none of that happened. I still do not have my money back (or rerouted to my cicit **** as payment)

      Business Response

      Date: 06/25/2025

      Hi
      Natali Teszler,

      We
      appreciate your business and are truly sorry for the experience you had while
      using our services.

      I’m
      one of the Executive Resolutions team experts at Western Union who is handling
      the claim you submitted through the Better Business Bureau (BBB)

      We
      are still reviewing your claim and I will share the findings of our
      investigation directly with you by email within the next 48 hours.

      Thank
      you for your patience and understanding.

      Sincerely,
       
      Ricardo C
      Executive Resolutions Team

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To start in complaining about Western Union as a whole I was sent money from a friend via Western Union . The money was being sent from ******* ******* to ***************** the same state they sent it to ******* the country so I was unable to get the money was told this is a common mistake the sender had to call and get it corrected well the sender went back to where he sent the money and was told it was corrected they still had it sent to ******* the country so then he called last night they told him it would be fixed in 20 minutes this morning I call it's still been sent to anothercoh try so I had to contact the sender again to have him call to get it corrected 4 times now and they still can't get it right. And this is a common problem they need to fix this if it's happened enough to be a common problem apperantky when the sender chooses where to send they have Georgia the country and ******* the ********* each other without anything showing the difference of the two locations who puts that on a firm to choose if it's so common why have they not fixed that so people want be sending money to another country asnd when the person at the store is told us why do they still send it to another country and now the sender is 4 times trying to get this corrected and they still haven't fixed it. I want Western Union to fix their issue so this is no longer a common issue it s not that hard to do either out the other country in a different category away from ************** so there is no confusion and also give the receiver the ability to correct these mistakes if I can very Iim the person set to receive the funds then I should be able to correct something like this to but being contacted 4 times to fix this and they still haven't fixed it is beyond just simple mistake this has ecmscalated into a company that needs to revamp their entire way of doing things fromtheir customer service to his they give options on firms this is ridiculous he chose Western Union because it was

      Business Response

      Date: 06/13/2025

      Reference number: *********
       
      Hi ****,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on June 10, 2025. In your claim, you mentioned that the sender of the money transfer that was sent to you experienced some difficulties when choosing the destination city for the money transfer. He contacted Western Union multiple times to correct the destination city of the money transfer and not yet rectified. You would like for Western Union to make it easier for customers to be able to identify cities and countries when sending their money transfers and for the receiver to be able to make changes to money transfers that are sent to them.

      We want to help you with your claim, but were still missing some information to help us with the review process. Please help us by replying to this email with the following details:

      - Please provide us with the Money Transfer Control Number (MTCN).

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Happiness O.

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:06/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone made an unauthorized transaction to my account for *******************************************. I contacted western union and the representative told me that theres nothing that they could do about this issue because it happens and that my funds were already taken.

      Business Response

      Date: 06/10/2025

      Reference number: 339616402
       
      Hi Trivia,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      I’m one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB).

      Unfortunately, I couldn’t reach you at the phone number you provided.

      Our records show that in March 2025, 1 online money transfer was sent from Canada to a receiver located in United States The total send amount was 959.99 USD.

      On 01-MAR-2025 15:02:33 Eastern Standard Time, an online money transfer with MTCN 164-860-2497 totaling 959.99 USD was initiated to Denicio Brooks in United States

      On 01-MAR-2025 15:44:50 Eastern Standard Time, a person with identification bearing the name of Denicio Brooks visited an agent location in Ohio, United States to pick up the funds. The receiver of this money transfer provided the agent with the tracking number (MTCN), sender’s name, money transfer country of origin, the expected payout amount, and their valid government-issued photo identification. As a result, the agent followed Western Union’s policies and procedures and paid out the money transfer. The amount paid out was 959.99 USD.

      Unfortunately, after reviewing the details of your case, we are unable to issue a refund.

      We apologize for the inconvenience and are very sorry you are going through this difficult situation.

      Our records show that you have filed a fraud report with Western Union on 6/8/2025 fraud case number 339465765. We have taken the necessary steps to deactivate your customer profile.

      We also recommend reaching out to your bank about any unauthorized charge(s) on your account. You may want to inquire about any options they can offer to prevent further unauthorized use of your bank account(s) or debit/credit cards.

      Western Union takes customer protection very seriously and has many procedures to help combat fraud and expand customer fraud awareness. We use various measures to help protect your personal information from unauthorized access and use. It includes organizational, technical, and administrative safeguards such as computer and building security, limiting access to your personal information to those employees, agents, and representatives that have a need to know, and file and email encryption. For helpful tips on how to #BeFraudSmart and safeguard yourself against fraud, check out our Fraud Awareness page or follow us on our social media channels

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at [email protected] or call our corporate headquarters at (+1) 720-332-1000 (international call charges may apply), providing your reference number 339616402 to connect with me directly.

      Sincerely

      Jesus A.
      Executive Resolutions Team


       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 06/12/2025

       

      Complaint: 23440997



      I am rejecting this response because: I didn’t authorize this transaction. This is a transaction that I didn’t give permission for and I never authorized anyone to steal funds from my account. I requested an investigation and I’m not okay with you making it seem as if this is okay for someone to steal funds from my account using your services. I’m not sure if I will be forced to contact an attorney, however this is an unauthorized transaction that you have failed to resolve.



      Sincerely,



      Trivia Jackson

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a $100 Western Union Money Order on 04-11-2025 for my Granddaughters Birthday.Granddaughter deposited Money Order into her America First Credit Union account.American First Credit Union sent a letter to my Granddaughter stating that the Money Order was returned returned/unpaid. Altered/Fictitious.Contacted Western Union about 10 times with no resolution after requesting a refund numerous times. Provided Western Union with a "Legal Copy" of the money order that was sent to me from America First Credit Union stating that it was Altered/Fictitious, a my Purchase receipt, and the Bottom Section of the Money Order with the scan bar.

      Business Response

      Date: 06/10/2025

      Reference number: *********
       
      Hi *****,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB)

      Please note that we have successfully refunded your Money Order, weve sent $100 your way on 06/10/2025. To pick up your funds, please visit any Western Union agent location in ******* with the tracking number (MTCN) ************ and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below,and well give you a new MTCN.

      Sender: Western Union Customer Care
      Receiver: ***** *******

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at **************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely

      ***** *.
      Executive Resolutions Team


       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Taken by phone staff CM. Consumer states she purchased a Money Order for $100 at a Giant Eagle store on September 27, 2024. She gave it as a down payment to hold an apartment for her son who was on a waiting list for said apartment. Consumer states the Apartment complex changed to new management and her son was no longer was granted the apartment.   Consumer was given the Money order back from the apartment office. Consumer states she contacted Western Union to get her money refunded on Feb 10th 2025. They gave her claim #********* and was told she would receive a check, which she has not received. On 5-17-25 consumer states she called again and was told she would be receiving another check, was given another claim #*********, which she has not received.  Consumer states she was recently told that the money order has been cashed however, she still has the original in her possession. The money order # is 19-689780740. 

      Business Response

      Date: 06/10/2025

      Hi ******* ******,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim that was addressed to our corporate office from BBB.

      Unfortunately,I was unable to reach you at the phone number provided, however please note that we can share additional information regarding your concern.

      Please note that as per checking we can see that the refund request for Money Order: *********** was successfully processed back in Feb/10th and it was successfully cashed on Feb/21st.

      Refund was completed and appears cashed, due to that no new refund can be issued for this Money Order.

      As per details available the refund was processed to ****** ******.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.
       

      Sincerely,
       
      ******* *.
      Executive Resolutions Team

      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In an online transaction , onor about August 15, 2024, I arranged for a a money transfer for an identified personal recipient, for $100 cash, to picked up at the Western Union location. This was a gift. It was not a business transaction, therefore, there was no contractual considerations. This was purely a personal ************** accommodate the intended recipients's request , I ended up giving him cash. I met all the requirements for a refund, which was described everywhere as routine and easy. It has been neither. The supporting documents attached include a letter with a clear narrative. I have attempted to get my refund by phone calls, bilateral, buy online chart, and through an online complaint form submission. Nothing has worked. The online complaint submission gotten an official tracking number, and that was all I got. Although Western Union continues to flood my inbox with marketing emails begging me to come back and use their service again (something I will never do), utilizing their complaint process and receiving a transaction number translated to absolutely nothing.

      Business Response

      Date: 06/11/2025

      Hi ***** *****,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      We appreciate your patience while we reviewed your concern.

      We apologize for the time taken and we sincerely apologize for the inconvenience and frustration caused by this.

      Please note that your transaction was under a compliance review in which additional information was needed, however we escalated this matter and approval for refund was obtained.

      Please know that it may take up to 7 business days to show in your account, depending on your bank. If you dont receive the refund within this period, please reach out to us directly at the phone number or email address provided below, and well be happy to help.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Sincerely,
       
      ******* C
      Executive Resolutions Team

      Customer Answer

      Date: 06/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you very much for your assistance.  Ten months of my own efforts got me nowhere. Ten days with the BBB, and I received my refund.

      You may close my case as a success and happy ending.  Thank you very much.


      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent money through western union , the receiver who is my close friend did not communicate that he had two last names and when I sent money he was not able to pick up due to this , I communicated multiple times with western union over phone and at the location where I sent the money , each time I was told I had to send an email, I went and did so, yet I never received a response from Western Union, so here I am a week later, still have not been able to get an answer or my money back, which its completely unacceptable, each time I call I get the same answer to send an email.

      Business Response

      Date: 06/07/2025

      Reference number: 339022769
       
      Hi ****,

      Thank you for your patience while we reviewed your case. 

      Your transfer was not on hold, but we required the receiver to provide a government-issued photo ID at the location when collecting the funds. This step was necessary to make sure the transfer is paid to the right person.

      While this may cause a brief delay, its important to ensure the security of your transfer and protect your money.

      To learn more, please see our Terms and Conditions. Also, remember that each money transfer is reviewed individually, and previous decisions to approve or decline a transfer may not apply to future transfers.
      We're sorry for any confusion or inconvenience this may have caused and truly appreciate your understanding.

      At this time, after reviewing the information you provided, weve fully refunded your money transfer and fees, totaling ****** USD on 06/07/2025. You can pick up the money at an agent location in **, *** using your government-issued ID and the tracking number (MTCN) 183-142-2320.

      As a thank you, we want to offer you a promotional code for a zero-fee money transfer which has been sent to the email address you provided in your request.

      The promotional code must be entered exactly as displayed, dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is started, as it cannot be applied after the transfer has been completed.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 339022769 to connect with me directly.

      Thanks for being a valued Western Union customer.

      ***** J

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I moved and recently without notice the property management changed. I was paying my rent with money orders. I'm a autistic adult who has been paying this way even after moving into **** ****** property. Once property management changed I already had it planned to buy the money order for rent which I did and the new company informs me they don't take money orders. I have already made the money order out to the property's name. So my bank and the location I purchased from are saying they can't deposit the money order for me to get the money back. Due to it being made out to my complex even with proof of purchases. Western union states to write not used for intended purpose on the back of them with our bank but this is not something the banks are allowing. They are saying these money orders are checks and they can't take them once they are made out. These processes need to be fixed because what you state can be done and whats being done is two different things and also the process to get money back through the website is too long of a process. You all need to fix the systems we're allowing to be used.

      Business Response

      Date: 06/09/2025

      Reference number: 338555976
       
      Hi ********,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      As mentioned over the phone, thank you for confirming that you were able to visit another branch and resolve the situation with the Money orders.

      We sincerely apologize for the inconvenience and frustration caused by this.

      As per our communication we thank you for the feedback regarding the process in place.

      We also shared the normal process for refunds for Money orders as we usually need additional information to submit an stop payment, however this has been shared in previous emails.


      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 338555976 to connect with me directly.

       Sincerely,
       
      ******* *.
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used western union to send money as I am building a home in the ******************, I needed to pay the contractor $4500 on 03/30/2025. Western union took the money out of my bank account charge me the fee they usually charge but a few minutes later the transfer was cancelled. Till this date 05/30/2025 they have not return the money back and every time I call they give me an excuse saying they are having some technical issues. The contractor in the ****************** is telling me that I have to pay them a late fee because its been over 2 months and still have not received payment. I will like for western union to just give me my money back

      Business Response

      Date: 06/02/2025

      Hi ****** ********,

      Were currently reviewing your request and want to assure you that the process is still underway. Your case is part of a detailed review, and while we are not yet able to share an outcome, we will continue to monitor progress closely and reach out once an update becomes available. 

      We appreciate your continued patience and understanding. 

      Sincerely, 

       
      ******* C
      Executive Resolutions Team

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23396943

      I am rejecting this response because: it has been over 2 months, I dont understand why can western union just return the money or like I told one of the person I spoke with. They can just send the money so I can pick it up at one of their locations. They have taken the money from my bank account so why are they taking so long to return the money that is not theirs. I have to pay over $300 dollars for late fees now for this delay that is not my fault. This is unacceptable. Over 2 months and they cant just return the money that they took from my account. I will be taking legal actions because this is literally stealing. 

      Sincerely,

      ****** ********

      Business Response

      Date: 06/10/2025

      Hi ****** ********,

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim that was addressed to our corporate office from BBB.

      Were currently reviewing your request and want to assure you that the process is still underway. Your case is part of a detailed review, and while we are not yet able to share an outcome, we will continue to monitor progress closely and reach out once an update becomes available. 
       
      We appreciate your continued patience and understanding. 
       
      Sincerely, 
       
      ******* C
      Executive Resolutions Team

    The Western Union Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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