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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 943 total complaints in the last 3 years.
    • 398 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 5th, I sent $880 US to *****, ******* for ******* Aboubakre ****** (******** ******) who is one of my organization's, Go! International, regional coordinators in *********** to pay for his plane ticket to **** to work with our site director, Sename ***** in ***. The amount ******** received was equal to $760 having been converted incorrectly to the local currency and shorting him $128 for his flight. I want the corresponding $128 to be refunded or to be sent to the originally intended recipient, Mr. ******* in *******. I have sent money internationally to organizational partners in multiple countries, and have never had this problem before.

      Business Response

      Date: 12/10/2024

      Hi **** ********,

      Thank you for your patience, we apologize for the delayed response

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from BBB where you mentioned that your transaction was collected for less amount than expected.

      Please note that upon checking the details of the Money Transfer, we can confirm that indeed the correct amount was paid to the receiver, since the same amount of ********** CFA was provided in your receipt at the moment of sending the transaction.

      Due to this unfortunately we cannot complete the refund of the remaining amount that you are disputing.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Sincerely,

       ******* *.
      Executive Resolutions Team

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order and found out it wasnt received by my landlord on 04 08 2024.I stopped payment on 04 08 2024 Western Union honored it on 04 09 2024 I requested a refund because it had been stolen per a trace on money order Now today Im facing eviction because they say my rent wasnt paid even though it was stolen from the landlords drop box Who can help me resolve this with my landlord I cant pay rent twice Thanks for your help

      Business Response

      Date: 12/10/2024

      Reference number: *********
       
      Hi ******,

      We appreciate your business and are truly sorry for the experience you had with your money order.

      Im one of the Executive Resolutions team experts at Western Union who reviewed your claim from 12/6/2024 through the Better Business Bureau, where you mentioned that you purchased the money order # *********** and it was stolen from your landlords mailbox. As a result, you submitted a money order trace / refund request but havent received a response nor instructions on how to proceed before this scenario.

      Our records show that there was one money order in question that was presented for payment and cashed. The following money orders were investigated by Western Union:
       
      Money order number: Amount:
      19-638145955 $750.00 (USD)


      Western Union processed your money order copies request on 12/10/2024.

      We have attached a copy of the money order for your reference. Unfortunately, a refund does not apply as the Money Order was cashed, what applies is to follow up on the Forgery Process. All details are shared next:

      If after reviewing the Copies of the Cashed Money Order, you consider it to show any alteration on it, please proceed completing the form on the attached document named Purchaser s Affidavit (page 1) and Acceptance for Forgery Process (page 2). (There is no need to notarize the form(s). PLEASE IGNORE THAT INSTRUCTION AT THE BOTTOM OF PAGE 1 OF PURCHASERS AFFIDAVIT), please mark only the statements # 1 and # 3 no matter what the specific circumstances of your scenario are, please only mark #1 and #3) (See image attached for your reference)

      Once youve sent back the completed forgery affidavit and acceptance letter, along with any relevant documents such as police report or a copy of the unaltered money order (if available), we will forward your claim to the Western Union ******************* The Western Union ****************** will then coordinate with the ********************* (BOFD).
       
      At the time of presentation, the ********** of first Deposit) must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the BOFD.
       
      Western Union will act on your behalf to collect the funds from the BOFD. The BOFD will make the final determination after conducting their internal investigation
       
      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is ***** business days from the date that the documentation is accepted and approved.Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the BOFD.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      ****** E

       
      Please read our Privacy Statement to find out how we process your personal data.
       

      Customer Answer

      Date: 12/10/2024

       
      Complaint: 22650359

      I am rejecting this response because:
      They requested that I fill out an affidavit and provide a police report.  I have already provided both of these on 07/30/24.
      Sincerely,

      ****** ******

      Business Response

      Date: 12/23/2024

      Hi ****** ******

      Thank you for your patience, we apologize for the delayed response

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from BBB.

      Unfortunately, I was unable to reach you at the phone number provided, please note that we have received your documents and we have shared the details with the specialized team.

      Once we receive confirmation that it was processed, we will inform you accordingly.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.



      Sincerely,
       
      ******* C
      Executive Resolutions Team

      Customer Answer

      Date: 12/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lost 4 Western Union checks paid to me for my roommates rent, June4, 2024. I filed the notarized forms and paid $30 per check for research. That was cashed, and was found that the originals were never cashed, that happened early Sept.I can't get anywhere for this reimbursement, after many phone calls, and emails by my roommate and family members. I just was on hold for 45mins just now, they answered and advised to call back, they hung up.We've been promised this refund was coming. then. The case number is *********

      Business Response

      Date: 12/10/2024

      Hi ******* ********.
       
      Thank you for your patience, we apologize for the delayed response
       
      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.
       
      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from BBB.
       
      Unfortunately I was unable to reach you at the phone number provided, however please note that we have received your documentation and we have processed the refund.

      This will be sent via Priority Check with ****** once we receive the tracking number for the delivery we will inform you accordingly.
       
      At Western Union, we take every matter seriously to improve your experience with our services.
       
      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 302359586 to connect with me directly.



      Sincerely,

       ******* *.
      Executive Resolutions Team

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2024, I assisted a resident, B ******, with requesting two copies of cashed money orders from Western Union filling out the Money Order Research Request form as well as the Tracing request on the back of the two receipts provided to me by the resident, *. ******. Since then, the check was cashed on 8/14/2024 yet no photos of the cashed items were mailed or emailed to Ms. ****** or myself. I have called on behalf of the request a half dozen times with no answers or help or copies as requested. Western Union certainly has the information and I do know the 2 money orders were indeed cashed. We are not requesting a refund, just the two copies. This does concern a criminal case and we cannot prosecute the criminal without these two copies. All we want in the two pictures. It is not that hard. The case number last given was *********.

      Business Response

      Date: 12/10/2024

      Western Union - Reference number: *********

      Hello ****** ****,

      We appreciate your business and are truly sorry for the experience you had while using our services. Thank you for your patience, we apologize for the delayed response. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 06-Dev-2024. In your claim, you mentioned that you assisted a resident, B ******, in acquiring copies of two (2) Money Orders (MO)and have not received any assistance. The disputed amount is ***** USD and you are requesting the copies be provided to you.

      We sincerely apologize, unfortunately, since youre not the original purchaser of the MOs, we cant move forward with your request.

      Please note that we have reached out to the purchaser, B ****** to further address their concerns.

      If you have any other questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thank you for being a valued Western Union customer.

      Ako T


      Please read our Privacy Statement to find out how we process your personal data.


    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order from Western Union on [date]. I later requested a stop payment and refund on August 20, 2024. Despite following the required process and submitting all necessary documents, I have not received the refund as of December ********** Order #*********** $58 Money Order #*********** $63 Money Order #*********** $145.12 Money Order #*********** $206.75

      Business Response

      Date: 12/09/2024

      Reference number: ********* 

      Hi Jasmine,

      We appreciate your business and are truly sorry for the experience you had with your money orders.

      Our records show that there were two money orders in question that were presented for payment and cashed. The following money orders were investigated by Western Union:

      Money order number: Amount:
      19-663947345 $206.75 (USD)
      19-663947348 $63.00 (USD)

      Western Union processed your money order copy request on 12/9/2024.

      We have attached a copy of the money order for your reference.

      There are other 2 money orders that still had not been cashed for which a refund still applied, please see your refund information next:

      To help make things right and thank you for using Western Union, weve sent $58.00 and $145.12 your way on 12/9/******* pick up your funds, please visit any Western Union agent location in ******** with the tracking number MTCN 930-159-2801 ($58.00) and MTCN 930-159-2875 ($145.12) and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender: Western Union Customer Care
      Receiver: ******* *****

      List of Western Union Agent locations to collect your refund at:

      WALGREENS #*****
      *****************************************************************************************
      Phone # **********

      *********************************
      *************************************
      Phone # **********

      *********
      ***********************************
      Phone # **********

      ***********************
      ***********************************
      Phone # **********

      GIANT FOOD #***
      *********************************************************************************
      Phone # **********

      ****** ****** #***
      *************************************************************************************
      Phone # **********


      If you have any questions or concerns,please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Thanks for being a valued Western Union customer.


      Sincerely,


      ****** E
      Executive Resolutions Team



      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order on 5/22 from Dillons in the amount of $844. And i have been fighting tooth and nail since May to have my fraudulently cashed money order refunded to me. Western union customer service has done nothing but play games and transfer me from *** to ***. I think I've talked to at least 20 different people today, and that's JUST today. I lost employment due to the games they've continued to play over the last several months and i JUST need my stolen money returned. They continue to ***etitively not take me seriously and make promises they never intend to follow through on. I've done EVERYTHING on this case and they've sat on their hands. I've wasted DAYS of my time on the phone with these clowns. Still to no avail. They are also only legally alotted 120 days to resolve this concern which clearly they are WELL past.

      Business Response

      Date: 12/08/2024

      Reference number: *********
       
      Hi Ambria,

      We appreciate your business and are truly sorry for the experience you had with your money order.

      Im one of the Executive Resolutions team experts at Western Union who reviewed your claim from 12/6/2024 through the Better Business Bureau, where you mentioned that you purchased the money order # *********** and it was fraudulently cashed. As a result, you submitted a money order refund request but havent received a response nor instructions on how to proceed before this scenario.

      Our records show that there was one money order in question that was presented for payment and cashed. The following money orders were investigated by Western Union:
       
      Money order number: Amount:
      19-609650961 $844.00 (USD)



      Western Union processed your money order copies request on 12/8/2024.

      We have attached a copy of the money order for your reference.

      After reviewing the Copies of the Cashed Money Orders with your intended payee in case there is no alteration on the Money Order, please proceed with having them complete one form for each Money Order on the attached document named Intended Payee Affidavit (There is no need to notarize the form(s). PLEASE IGNORE THAT INSTRUCTION AT THE BOTTOM OF PAGE 1, please note that it is one form per Money Order) along with the 2nd page of this document which is a form called Acceptance for forgery process.

      If after reviewing the Copies of the Cashed Money Order, you consider it to show any alteration on it, please proceed completing the form on the attached document named Purchaser s Affidavit (page 1) and Acceptance for Forgery Process (page 2). (There is no need to notarize the form(s). PLEASE IGNORE THAT INSTRUCTION AT THE BOTTOM OF PAGE 1 OF PURCHASERS AFFIDAVIT Please note that it is one form per Money Order), please mark only the statements # 1 and # 3 no matter what the specific circumstances of your scenario are, please only mark #1 and #3) (See image attached for your reference)

      Once youve sent back the completed forgery affidavit and acceptance letter, along with any relevant documents such as police report or a copy of the unaltered money order (if available), we will forward your claim to the Western Union ******************* The Western Union ****************** will then coordinate with the ********************* (BOFD).
       
      At the time of presentation, the ********** of first Deposit) must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the BOFD.
       
      Western Union will act on your behalf to collect the funds from the BOFD. The BOFD will make the final determination after conducting their internal investigation
       
      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is ***** business days from the date that the documentation is accepted and approved. Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the BOFD.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      ****** E

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the beginning of August 2024 I purchased a money order for my rent. My landlord received the money order and when tried to deposit it she was told it was invalid. I requested a money order refund. After about 2 weeks later I received a check in the mail. Apon trying to cash the check I was told no. I contacted western union and they said they would reissue. I called again a few weeks later and was told they would provide a tracking number in ***** hours. This never happened. I have spent several hours on the phone being told 1-2 business days, 5 business days, ***** hours ect. I have been given the run around for months. Promised, assured, guaranteed i would receive a tracking number to pick up my funds. This has cause serious financial repercussions for me. It is now December and today I was told again within 2 business days. 4 months now and several hours of my time wasted and still being told to wait. I have been issued numerous case numbers the most recent being ***********

      Business Response

      Date: 12/09/2024



      Reference number: *********
       
      Hi ******,

      We are glad to let you know that we have reached a resolution to your claim and would like to share it next:

      To help make things right and thank you for using Western Union, weve sent $485.00 and $15.00 your way on 12/9/2024. To pick up your funds, please visit any of the below suggested Western Union agent locations in ********** with the tracking numbers MTCN ************ ($485.00)  and MTCN 930-159-2949 ($15.00) and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.
       
      Sender: Western Union Customer Service
      Receiver: ****** ***********

      List of suggested Western Union Agent Locations to collect your refunds at:

      ******* #****
      *******************************************************************************************
      Phone # **********

      RITE AID #****
      ***********************************************************************************
      Phone # **********

      BREMERTON SUPERSAVE FOODS #***
      *************************************************************************************
      Phone # **********

      WINCO FOODS #***
      ******************************************************************************
      Phone # **********

      ALBERTSONS #***
      ****************************************************************************************
      Phone # **********

      **** ***** #*****
      *******************************************************************************************************
      Phone # **********

      Thanks for being a valued Western Union customer.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply),providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      ****** E
      Executive ************************ Team

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested a money order refund for a money order that has not been cashed. since Nov 10th, Been told by 2 people that it has been approved. It's still saying that it's in process. Supposed to get a refund in 3-5 business days (MTCN NUMBER) it's been 3 weeks. The amount is $150.

      Business Response

      Date: 12/07/2024

      Hi *********,


      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 12/5/2024. In your claim, you mentioned that you needed assistance with the refund of the ** *********** for 150 USD.

      As we discussed over the phone, we appreciate your patience and we apologize for the delay in your request, nonetheless, we are happy to hear that you already have been provided with the refund of your money order under the **** xxxxxx4028.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cant claim this refund within 30 days from the date it was issued, please contact us directly at the number provided below to get a new ****.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for working with us on this.

      Sincerely,
      ***** G
      Executive Resolutions Team

       

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07-30-2024 , I received 4 money orders (19665727554, 19665727556, 19665727555, 19665727557) totalling $1800 from my *******. I lost the money orders. I contacted ****** Union approximately 10 days after to initiate the refund process. My case number is ********* and it has now neen 4 1/2 months and I am still waiting for a resolution. I am 87 years old and on a fixed income. I cannot afford to have my money just floating around in cyber space forever. Please help me to resolve this matter as quickly as possible. I have followed all required steps and cannot seem to get an answer through customer service.

      Business Response

      Date: 12/12/2024

      Hi *******

      We want to help you with your claim, but were still missing some information to help us with the review process. Please help us by replying to this email with the following details:

      We still need the money order affidavit form that you had previously provided for the this additional MOs since we couldnt find them.


      19665727554
      19665727556
      19665727555
      19665727557

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 301990949 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely,
      ***** G
      Executive Resolutions Team


       

      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order of ****** on 09/01/24 to pay my rent and the landlady couldn't cash it at the bank because it got ripped at the bottom and some numbers were not legible. I don't have a vehicle, so I walk and if I recall correctly it was raining and it ripped where the numbers were. I requested a refund and they sent a refund check on October 10th, 2024. It was warm the day when I went to cash the refund check and some of the numbers of that check got worn off because of my sweat and where I had it. I called them to request a reissue of the check of ****** {the deducted $15.00 for a refund fee}. I still have the check and can't be cashed and I am willing to send it back to them, but the told me it wasn't necessary. But, I keep calling and the customer service emails the department about the reissue and no one gets back to me after they said they would. So, I feel I'm getting the run around.

      Business Response

      Date: 12/12/2024

      Reference number: 301736906
       
      Hi ****,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from 12/04/2024 where you mentioned that you need assistance to receive your Money Order refund, as the check you received cannot be cashed.

      Please note that we have received the confirmation from our Retail Money Orders team that a refund has been initiated under new check # , which has been sent to you via a separate email for privacy purposes. As soon as the ***** tracking details are made available to us, I will make sure to provide it to you.

      Thank you so much for your continuous patience.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 301736906 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely, 

      ****** *.
      Executive Resolutions Team

       
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      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, because I will be getting a new refund check and I hope there are no other fees for this.  Also, they told me they sent an email with an initiated new check #, but I don't see it in my inbox.  I will like to have that.  Thank you.

      Sincerely,

      **** *******

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