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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 954 total complaints in the last 3 years.
    • 402 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7 22 I purchased a money order to pay my credit card of 100$ the money order was never cashed so in July I canceled it was told once it was canceled I'd receive my refund minus 15$ its going on 4 months I've heard nothing everything is automated so I can't even talk to someone I need my $ back im old on a fixed income I don't have a hundred $ ti give away

      Business Response

      Date: 10/25/2022

      Western Union reference number:  *********
       
      Dear ***************************,

      We are writing in response to the complaint received from you dated October 19, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that you have not received the refund check for a money order sent in June.

      Western Union has investigated this matter. Our records show that the following money order(s) were reported on July 2022:


      Money order number: Money order amount:
       ***********                 $100.00 USD 


      Our records indicate that we received your original money order refund request in July 2022 and the appropriate business unit processed your request on July 15, 2022, however,after 4 months you did not receive this refund as previously specified by our Money Order team.

      Please note, upon your request received through the Better Business Bureau, Western Union issued a new refund check on October 25, 2022, with the following detail number(s):


      Money order number: Money order refund amount:
       ***********                 $85.00 USD


      The refund check was issued to the mailing address you provided in your request:

      3100 ************
      Brooklyn, **
      11235, *************

      Please note that the refund check(s) was sent to your mailing address on October 25, 2022, via Fed Ex tracking number **** **** ****. Western Union confirmed the delivery date to be October 26, 2022.

      We sincerely regret the inconvenience you experienced with the refund of your Western Union Money Order. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      The Western Union Executive Resolutions Team.

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a transaction on 9/30/2022 for 100, came out to 108. For whatever reason it was refunded back to me on 10/05/2022 so I assumed as one would they transaction didnt go through. I sent the money again. On 10/12/2022 the original amount that was sent back was again taken out of my account , along with $50 when no transact has even been made for the amount on this date. Again today , 10/17/2022 another $30 was trying to be charged on my card. Theres no transaction on my account at all that would account for this. Is is completely unacceptable and the system errors are not my fault . I want my money refunded back to me. The transactions in question that I know are are MTCN 442-150-5947 , and 661-048-2992 which still show pending after a month.

      Business Response

      Date: 10/21/2022

      Dear *****************************

      Western Union is writing in response to the complaint received through the Better Business Bureau. In the complaint you indicate that your account was doubled charged for money transfers that you completed.

      Please be advised that our records do not reflect any additional charges for the MTCNs in question. For us to conduct further investigation we need you to provide us with additional information, and this has been requested via separate cover.

      Kindly take into consideration that all information received will be kept in Western Unions secure databases and treated in accordance with
      Western Unions  Statement.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      ********************* 912
      Executive Resolutions Team

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a transaction with western union on Sept 26,2022 sending money to my daughter the system was down for 3 days and I cancelled it on Sept 30,2022 the website said it will take up to 7 business days for my refund to be back in my account it is now Oct 16,2022 and I have yet to receive it or hear anything about it. Can you tell me what to do to get my money back. Thank you

      Business Response

      Date: 10/18/2022

      Western Union reference number:  *********

      Dear ***************************,
      We are writing in response to the complaint received from you dated October 17, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that: You have not received a refund for an MTCN you processed on September 30.
      I am a specialist for the Executive Resolutions team at Western Unions corporate headquarters, and I will be handling your case.

      Western Union has processed a full refund including charges in the amount of 75.49 USD This refund was issued on October 13, to your credit card. Please be advised that credit or debit card refunds may take up to seven business days to be processed. If you dont receive a refund within that time, please contact us directly at the number or email address referenced below so we can assist you further.

      We sincerely apologize for the inconvenience you experienced using our services and receiving a refund. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      *****,OP ID PJC
      Executive Resolutions Team


    • Initial Complaint

      Date:10/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there, I am having yet another issue with This company, they will do anything to NOT refund your hard earned money! The last time I had an uncollected transfer and requested a refund! It took me speaking to 6 different agents, and two months and many lies, this time same thing! I made a transfer for $207 on the on 12/ 10/22 the very next day I saw another withdrawal of $62.60 by western union I called them, same run around like before, they say the fraud department would get back to me within 24 hours to fix the issue as they have been having issues with double charging customers, no one got back to me like before.. there is Absolutely No transfer from me to anyone on the 13/10/22, I made a transfer of $62.60 on the 12th of September which was deducted out of my account and was picked up by the receiver! All my records bank as well as western union s shows when and how much i transferred and it was received by receiver, my issue is why is Western union freely hopping into my bank account when they please, without my consent, my consent is strictly when I am making a transfer! Otherwise they are committing a crime .. I would like my money back into my account immediately. I am including records of my transactions .. $62.60 may seem like a small amount but imagine if these companies steal $62 from everyone! They give you the run around so you get winded and do not pursue the matter .. I want my money back Immediately.

      Business Response

      Date: 10/20/2022

      Western Union reference number:  *********


      Dear ***************************,

      We are writing to follow up on your concern as the requested information to proceed has not been received.

      I am a specialist for the Executive Resolutions Team at Western Unions corporate headquarters, and, as previously requested, to investigate your concerns,please provide us with the following information:

      Your bank statement which should include:

      Bank name or logo
      Account holders name
      Bank account number
      Date the statement was issued or exported
      Date of the debit from Western Union (from Sept, 12, 2022 Oct 18, 2022)

      Kindly take into consideration that all information received will be kept in Western Unions secure databases and treated in accordance with Western Unions Privacy Statement.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: *********  to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      Western Union Executive Resolutions Team

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was new to Western Union around 8/18, I was the victim of fraud because I didn't know any better. I let it go and continued using Western Union safely, legally and ethically for over 3 years after that without any problems. Then in 12/21, it was brought to my attention you could report fraud to them and they'd ban the person who committed it. Figuring it was my duty to protect others, I called in and reported what happened to me. The next time I tried to Western Union, I found out my account was deactivated and I had to send in information proving it was me. I did, waited a few weeks then find out it's me who got banned. On top of that they won't provide a reason or let me appeal. This is retaliation and the whistleblower should be protected.

      Business Response

      Date: 10/20/2022

      Western Union reference number: 169055588
       
      Dear ****,

      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. In your complaint, you indicate that you were not allowed to send a money transfer and you believe this is a discrimination. You would like to proceed with reinstatement process.

      Please be advised that Western Union attempted to contact you via email to the email address included on your complaint. In the email communication that was sent to you, we requested additional information to process your request. Western Union has not received a response from you to date. As a result, we are unable to process your request at this time. 

      To investigate your concerns, please provide us with the following:

       Please complete Consumer Questionnaire Form that was sent to your email address provided in your complaint.

      All information and documents we receive from you will remain confidential and are only for Western Unions internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************************************************************************************, and provide the Western Union Reference #: 169055588. 
       
      Sincerely,
      Inesa, OP ID # IJU
      Executive Resolutions Team
       
      Tell us why here...

      Customer Answer

      Date: 10/20/2022

       
      Complaint: 18229134

      I am rejecting this response because:

       

      I can't log in to the Western Union Mail Encryption Gateway. It's not the same password as my Western Union account and when I try to Reset password it says it sent me a Password Reset email but I don't receive it.

       

      Can they please send the message here or reset that password?

      Sincerely,

      *********************

      Business Response

      Date: 11/01/2022

      Dear *********************,

      Western Union values your privacy, and the email you received is our way to make sure that only the intended receiver can open it. This way, you can also send sensitive information back to us. The encryption procedure applies to all emails sent outside Western Union.


      Please follow the instructions below to open the message sent to you through the Western Union Mail Encryption Gateway.

      For first-time users:

      1. Click on the "Click here" link to proceed with the registration process. If it does not open, click on the below "Secure Message" attachment.



      -Fill out all the required fields in the Registration window.
      -First Name
      -Last Name
      -Password
      -The password should be different from the password you used to set up your wu.com online profile.
      -Confirm Password
      -Question
      -Answer

      2. Click Continue to display the encrypted email content.

      3. Follow the instructions provided in the email to complete your request.

      For registered users: Type in the password that you have used during the registration process.

      We have attached the response provided previously for your convenience. If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly.You may also email us at ************************************************************************************.

      Sincerely,

      Inesa, OP ID # IJU
      Executive Resolutions Team


      Customer Answer

      Date: 11/07/2022

       
      Complaint: 18229134

      I am rejecting this response because:

      I actually was able to finally get into my account and responded through their secure Executive Relations website. I provided all the necessary information they requested in their form and have been waiting for a response.

      I'm surprised they didn't check that and reply to that here.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing on behalf of my stepfather, ********************. On July 22, 2022, he transferred $1000us to my brother, a portion to clear his personal belongings he shipped to *******. Him and my mother moving back to ******* as returning residents. Western Union in ******* claims they couldn't find the money when it was time to pick it up from my brother. since July 23 my brother, the receiver, and ****************** who arrived on July 23 keep going to the western union for answers. Finally, ****************** was told by Western Union on the US line that they locate his money and returned it back to him but he need to send them a copy of his ** to: ******************************************************************* I email them the ** and MTCN details as ****************** nor my mother don't have a computer or know how to use one. I explain who I am and provide their address and phone number in *******. I explained that he was no longer living i.n, ********. I was provided case# ********* and a reference # for the email. I phoned twice to customer service to explain that ****************** is very stressed that he is losing his money and not much has been done about it. The western union advised that he would have to return to ************* to pick up his money. I again explain that he no longer lives in ******** and would have nowhere to stay when he gets to ********. they kept saying Westrn Union made the return to him and it have to be picked ** in ********.I phoned back on another occasion to let the Western union know that ****************** would like western Union to send the money to the receiver as he requested initially on July 22. I explained that ************************ is about 89 years old and need my assistance to rectify this situation but they insisted that he call on his own. Unfortunately he made several phone calls to western union using phone card and paid minutes and not able to get the appropriate person to resolve this matter, they told him after 3 months he will lose the money. western union

      Business Response

      Date: 10/12/2022

      Dear *********************************,

      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. 

      We were unable to investigate this matter. Please be advised that Western Unions contract is with the sender of the money transfer. Therefore, we cannot assist you with your inquiry as you are not the original sender of the money transfer.
       
      Unfortunately, our records do not reflect that we have the authority from *********************** communicate with you directly.  However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly.  Please be informed that any written authorization signed by Heavy **************** must also be notarized by a Notary Public.
       
      The written and notarized authorization can be sent via email directly to Western Union at ************************************************************************************. Upon receipt of the signed and notarized authorization from Heavy ****************, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.

      You can also advise **************** to contact us directly for immediate assistance. 
       
      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************ and provide the Western Union Reference #: 168416687 to be connected to me directly. You may also email us at ************************************************************************************.
       
      Sincerely,

      Executive Resolutions Team
       

      Customer Answer

      Date: 10/25/2022

      To BBB

      Thank you for your help.  Someone called my stepfather, ****************** on October 19th and finally, he was able to pick up his money at the Western Union in *******.

      Thank you for making this urgent finally his money was returned from Western Union.

      Sincerely
      Andria 

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not issue my refund $30 Money Order rceipt # *********** I want a refund

      Business Response

      Date: 10/12/2022

      Western Union Reference Number:  *********

      Dear ***********************,
      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. In your complaint, you indicate that you are yet to receive the refund for your money order.


      Western Union has investigated this matter. Our records show that the following money order was reported on Sept/07/2022:


      Money order number: Money order amount:
      ***********  ***** USD 

      Our records indicate that we received your original money order refund request on Sept/07/2022 and the appropriate business unit processed your request. Western Union issued refund check on with the following check number(s):


      Check number: Amount:
      810059346303  ***** USD


      The refund checks were issued to the mailing address you provided in your request:

      490 MYRTLE *************** ** 11205

      Our records indicate that the check was paid on Sept/20/2022.
      In this case, you were not able to cash the Money Order as a stop payment on the Money Order was placed since tracer request was received for this item.
      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      Western Union Executive Resolutions Team

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

       

      I have not received it yet but I accept 

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have discarded the transfer receipt and exact date. however i have received a phone call on July 1, 2022 alerting me that one of my cash transfers has not picked up by receipt.I requested the company to pay me back the cash transfer not been picked .OR provide me a transaction list for my transfers during 2021 and 2022 , as my brother is keeping numbers for cash he has piked

      Business Response

      Date: 10/07/2022

      Western Union reference number *********

      Dear *******************,

      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. In your complaint, you indicate that you lost your receipt,and you were advised about a money transfer that was not picked up and you would like to get the refund.

      I am a specialist for the Executive Resolutions team at Western Unions corporate headquarters, and I will be handling your case.

      Western Union processed a refund on OCT/07/2022 in the amount of ****** USD with the tracking number (MTCN) 065-924-0752. Your refund is available for pickup at any Western Union agent location in ************, **.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cannot claim this refund within 30 days from the date it was issued, you will need to contact us at the number referenced below to get a new MTCN.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      *****, OP ID # PJC
      Executive Resolutions Team

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 18171249

      I am rejecting this response because: the tracking number you have provided to me is not valid. I have gone to several Western Union stores and all have rejected this tracking number stating that it is not valid. Please provide a valid tracking number so that I can retrieve my money. This money is for medical expenses for my brother and I need it back as it is my money. Thank you!

      Sincerely,

      *******************

      Business Response

      Date: 10/19/2022

      Western Union reference number *********

      Dear ***************************,

      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. In your complaint, you indicate that you reject the resolution provided to you on your complaint raised on previous BBB case ******** as you were unable to collect the refund because the **** provided was not working.

      Western Union has investigated this matter.

      Western Union fully refunded your money transfer with the tracking number (****) 065-924-0752 in the amount of 200.00 USD on October 7, 2022. Our records indicate that you collected your refund on October 18, 2022, from a retail location in ************, **.

      If you did not collect the funds, please contact us directly for further assistance.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

      Sincerely,

      *****, OP ID #PJC
      Executive Resolutions Team


    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred about $600 to Western Union via the online transfer process on 9/21/2022. I used the Engish application so that I could understand everything (there was an option for Japanese and an option for English). Once I entered all of my information, the transfer went into the review stage. Then, it was accepted, or so I thought. 9/21/2022 I received an email saying they received my transfer. A few days later I received an email saying that they were unable to go ahead with the transfer because my address did not match exactly with that of my ID. The reason they don't match is that I typed it in English, but my ID was in Japanese. Had I known this would happen then I would not have used the English application. I then followed the instructions for requesting a digital refund to my bank account. I received another email on 9/27/2022 saying that the documents uploaded for a digital refund are being reviewed. I went to an agent location of Western Union and talked to a person there. He called customer service on the phone and they told me that the refund was in process and just to wait a while. 9/28/2022 I received another email stating that they could not verify my uploaded documents and have initiated a retail refund. 10/1/2022 I called the customer service number which I received in an email and explained the situation. The woman could not help me, so she directed me to the higher office of customer service. 10/4/2022 I went back to the Western Union agent location. The same man called again for me on the phone. They told him that they had initiated a retail refund and that I just need to wait to get the cash. My credit card payment is now late by over a week because of this problem and I am being charged a late fee.

      Customer Answer

      Date: 10/06/2022

      Dear Better Business Bureau,

      I am writing to inform you that the complaint with Western Union has been resolved. 


      Kindly, 
      ******* O`*****

    • Initial Complaint

      Date:10/04/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Send $3000.00 to my brother from my account to his bank account in ******** on 08/30/2022, which he never received, on September 9th western union informed me the they have processed a refund which I would received in 5-7 business days, on September 12 Id received $30.00 refund into my bank account, I was very confused with this I was supposed to get $3000.00 refund, I called western union customer service they said they will investigate and will be back to me in ***** hours which they never did Id waited a week and called them back again western union customer service said they would escalate this case and will get back to me in ***** hours, they never did, I waited few more days called western union back again they said they will expedite my case and will get back to me in ***** hours they never did, today is October 03, 2022 nothing has been done so far, please I need my money back now please help me,Thanks

      Business Response

      Date: 10/10/2022

      Western Union reference number:  167993681


      Dear *********************,

      We are writing to follow up on your concern as the requested information to proceed has not been received.

      I am a specialist for the Executive Resolutions Team at Western Unions corporate headquarters, and, as previously requested, to investigate your concerns,please provide us with the following information:

      Your bank statement which should include:

      Bank name or logo
      Account holders name
      Bank account number
      Date the statement was issued or exported
      Date of the debit from Western Union (August 30, 2022) to 7 business days after the refund was confirmed on September 9, 2022 (September 20, 2022)

      I attempted to call you to the phone number included on your complaint but was unable to get through to you.

      Kindly take into consideration that all information received will be kept in Western Unions secure databases and treated in accordance with Western Unions Privacy Statement.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: 167993681.You may also email us at ************************************************************************************.

      Sincerely,

      *******,OP ID OOL
      Executive Resolutions Team

    The Western Union Company is NOT a BBB Accredited Business.

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