Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

960 total complaints in the last 3 years.
405 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in the month of April i bought 2 money orders at a ******* i filed for a tracer everytime i done this with them and the post office they always took the 15 out of the money order i have filed a police report about the 2 money orders one for ******. .. and another one for ****** my reference number is 080922-70927 ill send some proof i bought them. at a ******* out of town around april ninth i want them to take the 15 dollars out of both of them so they can send me the ready they want me to pay upfront and one is not the letter
Business Response
Date: 08/26/2022
Western Union reference number: 164283427

Dear ******,

We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. In your complaint, you indicate that you are experiencing difficulties with your Money Orders (MO).You are asking for a refund of your funds.
Western Union has investigated this matter. Our records indicate that we received your original money order refund request for MO: 22003689703 via online form on 08/07/2022. On 08/09/2022 the appropriate business unit informed you that we are unable to process this refund request as MO: 22003689703 was cashed on 04/19/2022. Please be aware that MO: 22003689704 was also cashed on 04/19/2022.
Please be advised that Western Union attempted to contact you via email to the email address included on your complaint. In the email communication that was sent to you, we requested additional information to process your request. Western Union has not received a response from you to date. As a result, we are unable to process your request at this time.

If you would like to receive a copy of cashed money orders, please provide us with:
1. Complete Customer Request Form for MO: ***********
2. ***** USD processing fee for each MO
If after receiving a copy of the cashed money order, you will indicate that the item was forged, and the intended payee did not receive the funds for it. Your case will be eligible for a forgery investigation.
Kindly take into consideration that all information received will be kept in Western Unions secure databases and treated in accordance with Western Unions Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************************************************************************************* and provide the Western Union Reference #: 164283427.

Sincerely,

Western Union Executive Resolutions Team
Customer Answer
Date: 08/26/2022

Complaint: 17749872

I am rejecting this response because:

Sincerely,

*****************************
i was told different it was cashed i know but it wasnt from me it was stolen i didnt know thank you
Initial Complaint
Date:08/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did an online transfer to my bank account in ******* like I do every week, using Western Union's app. This time, on August 19th, 2022, I transferred $600 and when i went to check my ********** bank account, the amount was posted and immediately reversed. I called my *************** (Banco Pichincha) to ask for more details, and they confirmed that Western Union took the money back immediately and that I should contact them. That they must had a technical issue. I contacted ** multiple times, they told me the transaction was completed on their end and that I should contact my bank. Finally ** opened a case #********* on the same day, they told me to call them back in 24 hours for an update and that they will contact my ********** bank for more details. I called ** back today August 20, 2022 and they told me that my bank "confirmed" they received the funds which I know it's not true and I have proof of it since I have access to my own bank account. I asked them to send me an email with their proof and ** told they can not do that. Then they asked me to send an email with my ********** bank statement to show that the amount was reversed. They told me to send it to: ******************************************************** which I just did.I have attached my transfer receipt and my ********** bank account statement showing the $600 reversed.
Business Response
Date: 08/30/2022
Dear ***********************,

We are writing in response to the complaint received from you through the Better Business Bureau.

Western Union has investigated this matter. Please be advised that our bank processor has confirmed that this transfer had an interruption in their processing; however, they have been able to identify the issue and complete the payment. The funds were deposited/credited to receivers account on 08/25/2022.

As a courtesy to you, Western Union has added 500 points to your My ** account. Your My ** account currently has a balance of 532 points. These points are available for your immediate use and must be used within one calendar year.

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

Executive Resolutions Team
Initial Complaint
Date:08/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern:I made a money transfer of $613.00 on 4/8/22, however it was not delivered. I was informed by Western Union that I can return to any Western Union location to receive a refund, however, five different ** locations within the area reported they were unable to refund a sum greater than $300.00. Eventually, I was issued a check from ** on 4/23/22 which I deposited on 7/6/22, however it was taken out of my account as 'return item chargeback' on 7/11/22. I spoke with a supervisor for ** over the phone and was provided with the aforementioned case number and tracking number. I was asked to provide my old and new proof of address which I did in the form of my driver's license. I received a check in the mail. I deposited it on 8/12/22 and once again it was taken out of my account as 'return item chargeback'. This is absolutely unacceptable and unethical. The amount of $613.00 was unrightfully taken from my account. If the money transfer was undeliverable then it needs to be refunded. I would like to file a formal complaint and I need this to be rectified immediately. The amount of $613.00 needs to be returned properly and immediately. It has now been months since ** has been withholding this amount without reason.
Business Response
Date: 08/25/2022
Western Union reference number: ********* [encrypt]

Dear *****************************,

We are writing in response to the complaint received from you through the Better Business Bureau BBB) portal. In your complaint, you indicate that you were provided with a refund check for MTCN: XXX-XXX-**** in the amount of $613.00 USD which was taken out of your account return item chargeback and you have still not gotten a return of your funds. You are requesting assistance to acquire your funds.

We apologize for any inconvenience; however, we have requested additional information to assist you with your request and have not received a response.

To investigate your concerns, please provide us with the following information:

The copy of the check(s) (or the check number(s))
The notification/decline notification(s) from the bank for return Item chargeback

Once we receive this information; we will be glad to further investigate your concerns.If you have any further questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: *********. You may also email us at ************************************************************************************.

Sincerely,

Ako,OP ID # ***
Executive Resolutions Team
Tell us why here...
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 30 dollar money order from Kroger Western Union. It got lost in the mail. Other party never received it. Kept calling. Had not been cashed. It was lost in mail. So I followed procedure to get a full refund. They only give you half. They keep 15 dollars. Crooks. Received a letter stating the money order had depreciated. They were not going to send me my refund. Crooks. Scam artist.
Business Response
Date: 08/17/2022
Dear *****************************

I hope that this e-mail finds you well.

Western Union is writing in response to the complaint received through the Better Business Bureau, regarding the Money Order purchased in 2020.

Western Union has investigated this matter. Please be advise that per our Terms and Conditions that can be found in the back of the money order, if a Money Order is not used within a year of the purchase date there will be a nonrefundable service charge that is deducted from the principal amount. As a one-time exception, we have refunded the ***** USD, and the refund information has been provided via separate cover.

We sincerely regret the inconvenience you experienced with the refund of your Western Union Money Order. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

********************* 912
Executive Resolutions Team

Customer Answer
Date: 08/19/2022
I received a phone call from Western Union stat*** they would honor me a one time refund in the amount of *****. They sent me an email with instructions on how to complete process to obtain my refund. The file they sent will not open. The date says 2021 not 2022. I have called many times only to get an automated voice request *** a 10 digit number. I only have a 9 digit number. *********. When I finally spoke to a live agent I kepted gett*** transfered many times and they could not help me. Rather would not help me. Western Union lied to bbb and to me. I want my refund ***** in full. They sent me bogus info

Customer Answer
Date: 08/19/2022
I want my 30 dollars back. They sent me bogus information. The file will not open to complete process and they provided a wrong date
Customer Answer
Date: 08/24/2022
I received a message email from West urn Union. They told me to go to a Western Union faculty and collect my. 30 dollars. I did so. Problem resolved. Ty
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My WesternUnion account was hacked, hacked attempted to steal $800 by trying to send it to *****, Ive contacted ** and was terrified to learn they dont have 2FA, only password that makes your account vulnerable To hackers attacks and they DEAL WITH YOUR MONEY, your bank account is linked to your ** account money could just go overseas any minute!
Business Response
Date: 08/12/2022
Dear Sait Kurmangaliyev

Western Union is writing in response to the complaint received from you through the Better Business Bureau. In the complaint you indicate that your account was fraudulently taken over.

Western Union has investigated this matter. Our records show that on August 6, 2022, an online money transfer was initiated for ****** USD and that the transaction was cancelled on that same day.

Western Union is concerned about consumers and consumer fraud and has many procedures in place to help combat fraud and increase consumer awareness of scams. For example, Western Union provides consumer fraud warnings and other consumer protection information on its website at https://www.wu.com/fraudawareness. Additionally, Western Unions website and the receipts provided at the agent location contain a toll-free number consumers may call if they suspect they have been victims of fraud.

To help protect your personal information from unauthorized access and use we use different measures such as physical, electronic, and procedural safeguards, including computer safeguards and secured files and buildings. We also limit access to your personal information to those employees, agents, and representatives that have a need to know.

When a consumer reports to Western Union that they may have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigation. According to our records, you filed a fraud report with Western Union on August 6, 2022, fraud case number: 163035267.In addition, Western Union has taken the necessary steps to deactivate your personal customer profile at this time.

We also recommend contacting your bank about the unauthorized charges on your account. You may want to inquire about any available options they can offer to avoid further unauthorized use of your bank account(s) or debit/credit cards.

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at *************************************************************************************

Sincerely,

********* Op 912
Executive Resolutions Team
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6 August, I transferredfunds using Western Union from ** to *************** and paid the fee to have the funds transferredto a bank in *************** in 0-4 business days, asadvertised. Today is the end of the 4th business day in ***************** and the start of the 5th business day in ***************. When i called Western Union around 11AM Pacific time, I was told that the money will be available today. So, I checked again with the recipient of the money transfer and it is not availabletoday. It is already 12 August, 09:03AM in ***************, where banks open at ****, and the funds are still not there. So the question is, where are the funds? And why did Western Union not make the funds available on 12 August 2022 in ***************?It is 11 August, 4:12PM PDT, the 4th business day since 6 August 2022 (a Saturday) has ended in Pacific time. Western Union Falsely advertised that it was going to release money transfers between 0-4 business days. By the end of this 4th business day, funds are not available, as they advertised. In the meantime, they are earning interest from the money that i had transferred using their service.I called Western Union 3x today and I was hung up all 3x. Someone from their call center can pull up my account and verify that I called 3x, and the times those calls ended.I want to know when the funds will be released. If those funds are not released on time in order to make the payment it has to make, I need Western Union to pay for any fees incurred because of their delay.
Business Response
Date: 08/12/2022
Western Union reference number: *********

Dear ***********************,
We are writing in response to the complaint received from you dated August 12, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that: on August 6, 2022, you initiated a Direct to Bank transaction to be paid in *********** using the 0 4 Business days option, however, on the 4th day, effective August 11, 2022, the transaction was still pending. You mentioned you contacted our **************** team, and they advised that the funds would be available today; you also added that follow up calls were hung up on you. In you claim you indicated that you would like to know when the funds would be released and a refund for any fees incurred due to this delay.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and do our best to correct the issue quickly. We are currently working with our business partners to address the issues you experienced throughout multiple phone conversations with our ************* representatives.
***************************************** investigated the matter. Upon review in our records, we were able to validate that the Date of Availability set for your transaction is August 12, 2022, on this day the transaction was successfully paid to the recipient bank to be deposited into your receivers bank account.
Banking standards may require the recipient bank for a clearing period for the funds to be reflected into the consumers account, please allow 2 business days from today for the funds to be reflected in the account. If the transaction is not credited within this time frame, please contact us through the available channels at the end of this message to further assist you.
We sincerely apologize for the inconvenience you and your receiver experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
As a courtesy to you, Western Union has added 500 points to your My ** account. Your My ** account currently has a balance of 522 points. These points are available for your immediate use and must be used within one calendar year.

If you have incurred any additional charges, please provide us with proof (such as receipts or notarized statements) of any charges that resulted due to the late delivery of your payment. Refunds are subject to approval and not guaranteed.
Please be advised that our Terms and Conditions (https://www.westernunion.com/us/en/terms-conditions.html) state that Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary, or punitive

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

******, OP ID 923
Executive Resolutions Team
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a money order from thim on 6/08/22 for the amount of $201.44 and it was lost in the mail. I sent in all the forms with the copy of the receipt as the receipt requested. And it has been 2 months later and not only have I not received my money back . I cannot get ahold of a live person to explain my issue. I need help plzs to get my money it has put me in a bind financially due too this issue. Thank you
Business Response
Date: 08/14/2022
Dear ***********************,

I hope that this e-mail finds you well.

We are writing to follow up on your concern as the requested information to proceed has not been received.

I am a specialist for the Executive Resolutions Team at Western Unions corporate headquarters, and I will be handling your case. To investigate your concerns, please provide us with the following information:

A copy of the proof of the fee payment

Please reply to this email with the necessary information provided. It will be kept in Western Unions secure databases and treated in accordance with Western Unions Privacy Statement.

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

****, OP ID #***
Executive Resolutions Team
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been trying to send my son Emergency Funds. I admit it has been years since I've used Western Union. I have been issued two different ****#s in the last few days.....each one failed at the site with a message "Not in location designated by Sender" which is *********. Contacting customer service is near impossible as I have been redirected to 3rd party foreign agents! I totally lost it with the last live person I spoke to! Had the Store Agent contact Western Union and the representative was asking her for personal information like her home address and home phone number.........totally inappropriate! Why would customer service be asking that from a store agent?!!!! The phone was on speaker so other customers heard and my son intervened and told the Western Union rep that he was terminating the call! Western Union told my son to get the app which he did and that the ****#s were valid but each attempt failed. My bank processed the transactions immediately and now they say I have to wait seven (7) days for my refund! I'll gladly provide the ****#s if prompted to. Just ***** doing it online in this session........ I can say that the **** ending 4 digits are **** and ****. The store agent stated many recent issues that are similar in nature. My son enters his phone number in the numeric register pad and gets "No transaction available" yet calling **************** at ***************************************** they say there is no problem with the **** and he should go to another location. If he could get to another location he would first need the Emergency money I was attempting to send!
Business Response
Date: 08/13/2022
Western Union reference number *********

Dear ***************************,

We thank you for your patience while we completed our investigation.

According to the feedback we received from our Regional Operations Manager in charge of the Dollar General location where the funds could not be collected, per the contractual agreement with DG they only offer the option of paying out Stage and Pay transactions,which are located using the receivers phone number. In the case of your transactions,since they were not Stage and Pay, the receivers phone number did not show any valid results.

We sincerely apologize for the inconvenience you and your receiver experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.

Western Union would like to provide you with a Good Will concession in the amount of ***** USD and a promotional code for a future zero-fee money transfer as compensation for the experience.If you would like to accept this, please reply to the email we sent you with your consent and we will provide you with the details.

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

*****, OP ID # PJC
Executive Resolutions Team
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received cash and went to Publix to purchase a money order made out to myself so I could mobile deposit (my ************** does not have ATMs here).Before I even got to my car I got a text my relative was hit by a truck in *************** and died. I went back inside the store to the agent I know very well with my receipt and asked for my money back from his drawer where my plans had now changed - he said he wanted to, but he could not based on Western Union's policies.He agreed it had only been a few minutes and every other company/product in the world if it is unused you can refund, my money was sitting right there in front of him but he wasn't allowed. He said they've had so many complaints Publix is dropping Western Union and to give my business to AMSCOT down the road next time. I said will do, then called and wrote Western Union, they said my refund "is in process", Chat gave me a runaround and weeks later NO REFUND.
Business Response
Date: 08/10/2022
Western Union reference number: *********

Dear customer,
We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you have not received your Money Order Refund

Please be informed that we confirmed that the Refund Check was issued to you on 08/01/2022, unfortunately, we dont have control over the postal system. Kindly note that Refund Checks may take 10 to 15 business days to arrive from the issuing date. If you dont receive the check within that time, please contact us directly at the number or email address referenced below so we can assist you further.

We sincerely regret the inconvenience you experienced with the initial handling of your issues.

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************ and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

*****, OP ID # ***
Executive Resolutions Team
Customer Answer
Date: 08/10/2022

Complaint: 17687496

There was no need to involve the ************** and have me still out the money going on 2 weeks later - ** took my money instantly and it was sitting in the drawer - as stated I never made it out of the parking lot! Any other honest company in the world would have processed the refund as instantly as they took it from me, with the receipt they'd only me issued minutes before. Amscot their competitor would never have done this - part of why Publix is dropping them coming up. Thank you.

Sincerely,

***********************
Initial Complaint
Date:08/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Western Unions holding up funds from ** ********** of ********* to student under sanctions review. Since when did ******** citizens are subject to sanctions by western union.
Business Response
Date: 08/11/2022
Dear ***************
I hope that this e-mail finds you well.
Western Union is writing in response to the complaint received through the Better Business Bureau. In the complaint you indicate that a payment made to you, which was being held.
Western Union has investigated this matter. Please be advised that Western Union has placed your money transfer on hold and requested additional information to comply with our legal obligations. We apologize for the inconvenience; however, we cannot share any additional information regarding this matter due to legal and proprietary reasons. Please refer to Western Unions Terms and Conditions at www.wu.com for more information.

Our records confirm that the funds were released with a value date of August 10, 2022. Response has been provided to you via separate cover.

We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.

If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: ********* to be connected to me directly. You may also email us at ************************************************************************************.

Sincerely,

********* Op 912
Executive Resolutions Team

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

The Western Union Company is NOT a BBB Accredited Business.