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Business Profile

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Optimism Media LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received emails from this business and other unsolicited newsletters, daily trivia, and advertisements from multiple businesses listed at this address for the last three years. I have repeatedly requested to be removed from mailing lists, but a new business with a new name at the same physical address will re-contact me again after a few months. I cannot tell that the address is real and can't find a phone number to contact the business(es) to file a verbal complaint.

    Business Response

    Date: 03/12/2024

    Hi there, 

    We have removed the user from our subscriber list and have informed the user they will no longer receive emails from **. 

    Customer Answer

    Date: 03/14/2024

    I'm not sure what additional steps they could take, but this isn't the first time I've received an email from them stating I've been unsubscribed. I went about six months after the last time (in 2023) and then started getting emails again. I wish I could find out how they are getting my email address, because they don't seem to be a real company and I didn't sign up for their distro.

    Business Response

    Date: 03/29/2024

    Hi there,


    This is to let you know we received your request to be removed from our mailing list and completed it on March 12th, 2024. We initially notified you of this completion and replied to your request using the email address **********************. 


    Your email address has been removed from our list, and you will no longer receive any further communication from any brands associated with Optimism Media LLC.


    If you have additional requests concerning your data, you can visit our Privacy Portal at ***********************************************************************************************************************.


    Sincerely,
    Optimism Team

    Customer Answer

    Date: 04/03/2024

     
    Complaint: 21313488

    I am rejecting this response because the response provided was neither helpful nor accurate in its instructions. I went to the website provided by the company in their last response: ***********************************************************************************************************************. It states, "For more details and information about our privacy practices and how your personal information is collected, used, and disclosed, please visit the Privacy Policy on the relevant brands website." What if I don't know what the "relevant brand" is? Also, it doesn't answer my question about where multiple companies under Optimism Media are getting my email address, repeatedly.

    Then I tried to "view my personal data" - which took me to a dead-end, blank website titled "DS Portal". [Request ID = **********]

    Next, I tried the "opt out of sales, sharing, or targeted advertising" - again, had to confirm my email and, again, blank website. [Request ID = **********]

    Finally, I went to Optimism Media's website, read their privacy policy, and followed the link to their "Privacy Portal". I submitted a request to access my data and, guess what, had to confirm my email and yet another blank screen. [Request = 9T96Y6WQW7]

    At this point, I assume the company is purchasing my personal information from a third-party website - I did not give it to them. Their responses were opaque and their "privacy portal" is non-functional, which altogether seems like shady business practices.

    Sincerely,

    Cam Kovarek

    Business Response

    Date: 04/09/2024

    Hello,

    Thank you for submitting your request through our Privacy Portal. We apologize for any technical issues you encountered while submitting your request and for not being precise in our previous response. To proceed with any request concerning your data, we must verify your identity. To facilitate this, we will resend the confirmation email to you. Please click on the "Confirm Email" button to complete the verification process, and we will handle your request promptly.

    Please inform us if you continue having issues confirming your email address through One Trust. As an alternative solution, we will send you a verification email directly from our privacy email.

    We appreciate your patience and understanding as we work on completing your request.

    Sincerely,
    Optimism Team

    Customer Answer

    Date: 04/15/2024

    I don't want to continue interacting with this company. Every step of what should have been a simple request has taken way too long and been unnecessarily difficult. Their data practices are intentionally opaque - after more than a week, I still haven't gotten a response to my formal opt out request through their privacy portal (I don't trust being told I'm off the mailing list, as I've just be re-added to their unsolicited communications in the past).

    Point being, I'm fine closing out the case but don't want to indicate that I'm "satisfied with their responses".

    Thank you in advance for helping me navigate this issue.

Optimism Media LLC is NOT a BBB Accredited Business.

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