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Business Profile

Online Retailer

Love and Moon Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bracelet back in April. However I did not realize I was signing up for a monthly charge of $19.95 month. When I asked to get a refund eas told my time had expired to do so. I was charged I'm **** and apparently didn't notice it. I did however see the July charge. This is absurd no refund. What a scam! I'm on a fixed budget and no way can I afford to pay $19.95 monthly for membership. Beware and stay away from buying anything from *********** Boutique.

    Customer Answer

    Date: 07/25/2023

    I have received email from company already. They are saying I cannot cancel membership which I had no idea I was signing up for in the first place. $19.95 a month is a little ridiculous. They however never provided me with where I approved for the $19.95 a month. Because I would have never signed up. I did however receive bracelet. It's absurd you cannot cancel membership. Stating I'm out of the time frame. Had I known I #1 would have ordered bracelet which cost $16. #2 I would have cancelled#3 They never gave me time frame to cancel 

    This is such a scam. Who pays $19.95 monthly to get discount. I will never order anything from them even again. 

    I so where numerous people had asked for refunds to no avail

     It's time they are stop scaming the $19.95 monthly. 

    Again they gave no proof I did infact sign up. Unfortunately they had my debit card when I bought bracelet. 

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of a necklace and by doing that they automatically enrolled me in their monthly subscription. On their website under FAQ'S section it states that I can cancel anytime and if they charged my account they will refund NO PROBLEM. Well that's NOT true at all. They took the fee of $12.95 out of my account on June ******************************* 9, 2022 & September 10, 2022. Total refund should be $51.80. I cancelled my membership on May 29,2022. I've called them just to find out the number is no longer working. I've emailed them on May 20, 2022 and July 11, 2022 just to get no response!!I'm very upset when a business does not stand up to what they say they will do.Plus NEVER tell me that by making a purchase I'm signing up for a membership that cost. This place is rude and disrespectful by not responding and refunding my money. Attached will be my cancellation email and their refunding policy.Thank You and Have A Blessed Day

    Business Response

    Date: 04/19/2023

    Hello ******, 

    We want to inform you that Love & Moon Boutique is a members-only website. We mention this on every page of our website. To purchase anything from our store requires that you join our membership program.  By clicking the box before checking out you agree with our membership terms and conditions can be found on our website at ********************************************************* . We also email you all this information immediately after purchase. 


    As a VIP member, you gain exclusive access to our membership portal and exclusive FB group full of expertly curated resources designed to guide you on this journey of total mind, body, and spirit transformation. As well as 70-90% off hundreds of items in our store. Membership is the only way we can afford to do this, otherwise prices would be 4-5x higher than advertised.


    Our membership terms and conditions can be found on our website at *********************************************************

     

    We are sorry that you had a bad experience. Take good care. 

     

    Best,

    Lorna 

    Customer Answer

    Date: 04/25/2023

     
    Complaint: 19954471

    I am rejecting this response because:

    Sincerely,

    *******************************

    Customer Answer

    Date: 04/26/2023

    The reason I'm not accepting the company's response is because I CANCELLED THE SUBSCRIPTION 
    AND THEY CONTINUED TO TAKE OUT THE PAYMENT AFTER AFTER I CANCELLED THE SUBSCRIPTION
    THEY OWE ME $51.80 I CANCELLED ON MAY 29, 2022 THEY CONTINUED TO TAKE THE $12.95 PER
    MONTH FOR THE MONTHS OF JUNE 9, 2022  & JULY 11,2022  & AUGUST 9, 2022  & SEPTEMBER 10, 2022
    MY REFUND SHOULD BE $51.80       THEY STATE ON WEBSITE IT ****** THAT I CAN CANCEL ANYTIME
    AND IF THEY CHARGE MY ACCOUNT AFTER I CANCEL THEY WILL REFUND MY MONEY NO PROBLEM
    WELL, APPARENTLY  THERE IS A PROBLEM CAUSE I WANT MY MONEY REFUNDED!!!!

Love and Moon Boutique is NOT a BBB Accredited Business.

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