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Business Profile

Online Retailer

Renewable Outdoors LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Anker Solix F3800, mainly to have a mobile all-in-one for welding and other shop-related work.When delivered, my wife accepted the delivery and when I got home, I noticed the box was damaged, not a big deal at that point. When I took out the unit, I noticed whatever damaged the box also damaged the top of the unit itself.The photo I sent apparently wasn't enough to prove the unit was damaged so I sent a couple more and they then agreed it was damaged. They offered me $50 bucks, but I really just want it to be replaced. I haven't had a chance to test everything. I feel like if one is purchasing something this expensive, the unit should at the very least not be damaged. Based on their website and damage policy, Ive followed their process and rules but they have not responded yet (seen screen shot). I sent them a a handful of emails and my last three in the past week have not been answered.

    Business Response

    Date: 02/19/2025

    Hi ***********
    I sincerely apologize for the delay in responding to your emails and for the frustrating experience youve had with your order. We completely understand how disappointing it is to receive a damaged unit, especially when investing in a high-quality product like the Anker F3800. You should not have to go through this hassle, and I regret that our communication has not been as timely as it should be.
    Over the past year, weve been working hard to improve our operations, including expanding our team and strengthening our fulfillment and customer service processes. However, its clear that we didnt meet expectations in this case, and we take full accountability.
    If your issue is still unresolved, please reach out to us directly, and we will do everything we can to make this right. We truly appreciate your patience and the opportunity to improve.
    Best,
    **** | Renewable Outdoors

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered $5k of solar panels and inverter and battery. Never received tracking numbers after numerous inquiries still no tracking numbers. Battery out of stock then inverter out of stock. ***********

    Customer Answer

    Date: 05/25/2024

    The company is trying to make it right but am told the main warehouse is the issue.  I will update upon receipt. 

    Business Response

    Date: 12/06/2024

    Hi ****,

     

    We just wanted to follow up here if you could remove this complaint from the past. We know everything has been resolved now. This would help us on our end with the BBB. 

     

    Thank you!

     

    ****

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

    I wanted to let you know that **** at Renewable Outdoor Solar did an excellent job at resolving my concerns.  **** walked me through the entire process and gave me fantastic advise for my system.  After hearing horror stores on ordering items from 3rd parties online I was concerned after spending thousands and the items were back ordered.  **** and his team helped me through with great communication and I have taken several more orders from him and his company.  All were perfect and I will be happy to recommend **** to others and already have.  ************* and people.  Please remove my complaint and turn it into a complementary article.  Great work and thank you as trust to me is huge especially when talking about thousands of hard earned dollars.  You can trust **** and team 100%.  Thanks all.

    Thanks,
    ********* A ******

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 4/27/24 for a Delta 2. I paid $799. I set the shipping address to one in *********** and was informed that I needed to sign up with sendtopuertorico.com and give Renewable Outdoors the ** information that sendtopuertorico.com would give me. I did exactly as instructed and I have not received a tracking number or any further information. I called them on 5/13/24 and explained the situation and they claimed that a new employee messed up my order. They instructed me to resend my information to their email at ******************************* I still have not received any tracking numbers or confirmations to my emails. I went to their ******** page and saw two complaints exactly like mine. My order number is #R04700.

    Business Response

    Date: 05/31/2024

    Hi *******,

    We shipped your Delta 2 with tracking number 274730896660 from Fedex. 

    The address used was:

    ***************************
    PR-20251
    13461 Northwest 19th Lane
    Miami FL 33182
    *************
    ************

     

    This ships directly to SendToPuertoRico.com with your ID. Please reach out to them as we see it has been delivered there. You will then pay for the shipping fee for SendToPuertoRico.com to ship to you as we outlined to you previously. We apologize for any confusion. 

     

    All the best,


    ****

     

Renewable Outdoors LLC is BBB Accredited.

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