Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While attending an important doctor appointment I pulled in to park in the lot at **************** Id never used this lot before. After review of the signage, the pay machines, & the online option, I decided to pay online since the machine wanted to charge $45 or so & didnt offer hourly rates. It would be cheaper to pay hourly. I paid for 2 hours upfront & tried to add another hour since the appointment was running over. There was an issue with the portal but it said it extended the time once it refreshed. I left the lot 6 minutes after the 3 hour time expired. This was due to being handicapped & taking longer to walk back to my car than usual. I just had 3 major ************** recovering. I have been issues a lifetime handicap placard & to be fair, this was my first time driving in months. I just didnt have enough time to get to my car. However, I had every intention of leaving on time. After I paid the for 3 hours & left 6 minutes over the expired time, I got a notice saying I owe $104 for 6 minutes. Im flabbergasted! I hope other people see these complaints as well as the reviews & choose other parking options. This is sadly a way to take advantage of people & as someone whos handicapped I find it incredibly disheartening to be taken advantage of.

  

  Business Response

  Date: 06/27/2025

  Hi ******,

  Did you reach out to anyone with Nationwide Parking prior to contacting BBB?  If so, can you please let me know who you talked to?  I am happy to help you out with this since you only exceeded your session time by 6 minutes.  Please feel free to contact me direcly at ***************************.

  Thank you

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They immediately removed the charge & provided backup documentation for my records.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/2025 and 3/10/2025 I used a parking garage at ************************************************** that had a broken parking arm, and a non-operational ticketing machine. There were no pay to park signs upon entering, and no notices around the parking garage. I was ticketed the first time; upon further inspection of the garage there was 2 signs with QR codes describing how to pay. One of the signs was posted in the elevator of the two story garage, and the other in the lobby where the elevator drops you off. These sign locations are clearly intentional and misleading, as most garages in ****** would have these notices posted on every pillar throughout the garage. The second time I parked there, I ensured that I paid, yet still got a ticket. Confused, I checked the time stamp and I was 15 minutes late, unfortunately I had been in my car speaking with a friend I ran into. When I disputed the charge, rather than me paying the 15min off (Mind you the garage was at less than 50% capacity), they ticketed me $102, after only charging me $82 for not paying at all, when both times the garage was more empty than full. A quick ****** search shows that this company regularly does this to unsuspecting people; rather than post the proper signage they abuse their power and ticket people up to 10x what it costs to park there.

  

  Business Response

  Date: 05/21/2025

  Thank you for reaching out.  I'm sorry you had difficulty understanding how the garage operates.  There are no gates to be broken, and there is clear signage at the entrance about paying in advance, including a sign covering up the old ticket machine.  Please see the attached photos.  However, I am willing to void the second violation you received when you didn't pay within 15 minutes.  Can you please send me a copy of that violation notice from PRRS to my email at ***************************************************; Thanks 

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Parking Services disabled all functions on my portal (Terminate Agreement button) and listed no contact information to contact someone about canceling a monthly auto-renewal parking agreement. I emailed the same email that sent my invoices (only contact information I could find) an email requesting to cancel my contract. No one responded. When I was charged I sent another email to that same email address saying I was reporting this company for fraud. Only then did someone call me conveniently claiming they never saw my email asking to cancel but yet did see the ones where I said I would report them. ***** ****** ***************** told me they dont have a record of any emails from me besides the ones from the morning I threatened to report them after being charged. Colorado law mandates fair practices in auto renewal services. C.R.S. 6-1-732. Nationwide Parking Services did the opposite and provided no contact information and actually disabled the function on my portal to cancel so that they could charge me. Providing a defunct button that I cannot click on to terminate my agreement is not in compliance with this statute.

  

  Business Response

  Date: 05/12/2025

  I appologize for the issues you had with our monthly parking online portal.  I understand you have been in contact with our *********************** ***** ******, and we are in the process of issuing a full refund.  Thank you for your patience.

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is similar to the other 10 the BBB received this past year regarding Nationwide Parking. You pay to park in one of Nationwide Parking's lots and if you are 1 minute late leaving the lot, a third-party business (PRRS out of *****) sends you an overly aggressive collection letter for an exorbitant fee. If you paid $5 to park for 1 hour, PRRS demands $100 if you leave the lot 20 minutes late. In addition, Nationwide Parking does not clearly communicate the potential late fees to its customers or that PRRS is a third party beneficiary to the customer's contract with *******************************************. However, ****'s aggressive letter claims legal right to abitration as if Nationwide Parking had provided adequate notice that the customer waived certain legal rights. If you contact Nationwide directly like I did, the operations manager acts as if PRRS is an independent entity and Nationwide Parking has no contact, influence, or input with PRRS. The operations manager acted as if **** was an independent third party and was not performing a service for Nationwide Parking. The Nationwide Parking Operations Manager acted as if PRRS was in charge of the parking lot even though my credit card statement lists Nationwide Parking as the vendor and the lot is owned and operated by Nationwide Parking. The lot I parked in is advertised on the Nationwide Parking website. The website also does not provide any notice of late fees or identify PRRS as a third party beneficiary. I will be filing a complaint with the **********************************. The ** fined PRRS $75,000 in December 2024 for violating the Colorado Fair Debt Collection Act. I'm curious as to whether the **'s Office investigated Nationwide Parking's business practices during its PRRS investigation.

  

  Business Response

  Date: 05/12/2025

  I've looked into your transaction and discussed it with our operations manager who you talked to.  You paid for one hour and stayed for one hour and twenty-one minutes.  There are multiple signs on all of our lots posted by PRRS posting enforcement information and arbitration rules.  We are going to stand behind the validity of this notice issued by ****.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/2024, I parked at **********************************************************************************. I paid for an hour at 1:16pm while my family and I had lunch. I received a text that my ticket was about to expire. I tried to extend parking but was unable to. I then hurried up to pay my bill at the view house which took a few minutes. I proceeded to the parking lot and loaded up my small children into their car seats and left at 2:28pm according to the picture on notice. I received a notice of non compliance and a violation ticket for $87.00. My exit time was a few minutes past and I tried to extend my time and couldn't.

  

  Business Response

  Date: 02/07/2025

  After reviewing this violation notice, we are having PRRS void the notice.  Mr. ******* will not need to pay the notice.  Thank you. 

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 03/17/2025

   Hello my name is ******* *******. 
  I'm reaching out in regards to a complaint I filed last month. I was told that the violation was going to be voided however I just received a letter from an attorney saying that I'm getting taken to collections for the violation. Nationwide parking never informed parking revenue recovery services to void the notice. 
  
  Please help me resolve this issue.
  
  Thanks 
  

  
  

  

  Business Response

  Date: 03/17/2025

  Hi *******,

  Can you please resend me your notice number and I'll have it voided.  I appologize for the inconvenience.

  **** *******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2024 I parked in the parking lot at ******************************************************** and paid the fee for 1 hour at the kiosk. On the back of the ticket was a ** code for extending the parking. As my errands were running longer than expected I used the ** code to extend my parking by 2 hours. I entered at 12:31 and exited at 2:45 pm. This is less than 3 hours. My credit card was charged for both transactions. However, I received a parking non-compliance notice #NWDEN-111897 with a fee of $94.00. This is predatory as I clearly paid to extend the parking using the ** code on the parking receipt.

  

  Business Response

  Date: 01/14/2025

  It appears you were in the parking lot for 6 minutes beyond your paid time.  We have a 5 minute ***** period which is why you were issued a violation notice.  Because you were only one minute beyond the ***** period I will have PRRS void your parking notice and you can disregard it.  Thank you. 

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at the lot at ***********************, on 12/14/24 and then went to attend the Christmas market on **************. I paid for 1 hour. While eating at a restaurant I received a text notice while eating, that my session was about to time out. I tried to use the text link to extend the time but the link ended in a session expired notice. No continuation was provided beyond the session expired page. I left the restaurant and by the time I arrived at the lot I was 21 min past the first hour. As I would have gladly paid the additional 9 dollars for the additional hour if the link was available it is egregious that the additional charge for 21 min is $94.00. I want this amount waived. Notice of this charge is from Parking Revenue Recovery Services****** Notice # NWDEN-******, PLATE ARAR03, **************.

  

  Business Response

  Date: 12/30/2024

  Hi,

  I appologize that you had a problem with our payment app.  I have asked PRRS to void your notice so you can disregard it.  If you need anything else please feel free to contact me directly at ***************************.

  Thanks 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Parking always puts me in collections automatically when I pay to use their Parking lot which is unfair and unprofessional. This time they are refusing to resolve my dispute for the collection they are pursuing against **** have paid ***** to them through their online application because their kiosk wasn't operating at the time on 10/9/24. I have provided them evidence that I paid them for Parking for that day. I want them to stop trying to collect from me and to fix their system to not go after paying customers.

  

  Business Response

  Date: 11/06/2024

  It appears you parked at 2061 Arapahoe but paid the ** code for 2035 Arapahoe.  This is why you received a violation.  I understand we have voided two other violations for the same reason.  I will also void this violation for you, but we need you to pay the correct lot when you park.  2061 Arapahoe is closest to 21st Street and 2035 Arapahoe is in the middle of the block.  The two lots are separated by a cable and a large billboard.  Please pay the payment signs on the lot where you park.  Thank you. 

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/1/24 I parked at the Nationwide garage located at ******************************************************* According to ****, Nationwide took ownership of the garage on 9/25/24. I parked in the garage to attend a golf league at a nearby retailer (indoor simulator golf). I had parked at the garage several times in the past and the retail establishment had provided a validation to cover the parking. However, this time when I spoke with the business, they informed me that the garage had just changed ownership and that the new garage owners (Nationwide) had not contacted them yet to work out details. They went on to say that until they were notified of the new details, retail customers were ********************** in the garage for free. Additionally, the entry and exit gates for the garage were raised, so it appeared the retail establishment's explanation was valid. Then, I got an $87 Notice of Violation dated 10/20/24. I immediately appealed the violation with **** and today got an email reply saying they had reviewed my appeal and decided to reduce my violation to $67 (basically saying I never paid for my parking). I was very clear in my appeal that I didn't pay for my parking, but rather that the circumstances made it appear that I didn't need to pay for parking. By their response, it was clear that **** didn't read my appeal and simply followed standard protocol to try and get me to pay. To be very clear: I AM WILLING TO PAY FOR MY BASIC PARKING CHARGE; however, it is very unfair to assess an additional fee because 1) Communication between Nationwide/PRRS and the retail establishments they serve was lacking, 2) I tried in good faith to take care of the parking, but was told it was free, and 3) The physical status of the garage (i.e. entry/exit gates being locked in the "up" position) seemed to validate the transition status of the garage (leading me to trust that I did not need to pay). I called **** dispute resolution for additional information/assistance, but they were unwilling to assist.

  

  Business Response

  Date: 11/02/2024

  We are happy to have PRRS dismiss this violation due to the miscommunication with the retailer.  You may disregard the letter from ****.

  Customer Answer

  Date: 11/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non functioning kiosk, probably on purpose, and asking $87 for 2 hrs parking. No option to pay w/ mail. In addition, license plate pic on the notice is not readable

  

  Business Response

  Date: 10/28/2024

  We don't have kiosks on most of our parking lots, we rely on payments through QR codes.  The lot where you received a ticket has 8 QR code signs on it in very visible locations so you should have been able to pay.  The violation notice was sent by our third party enforcement company, PRRS, so I am not able to make a billing adjustment.  If you contact them they may be able to reduce it slightly.

  Customer Answer

  Date: 11/04/2024

  Hello - business replied to me but their solution was not acceptable - for 3 hrs parking that we could not pay they are asking for $87, they offered $20 off, this is extortion
  
  --
  **** ******