Complaints

This profile includes complaints for Cardinal Group Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardinal Group Management

  4100 E Mississippi Ave Ste 700 Denver, CO 80246-3054

  
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  Arcadia Student Living

  707 Sanctuary Pl Charlotte, NC 28213-8143

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  NXNW

  800 Basin Street Tallahassee, FL 32304

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  Park East Living

  1819 Glenna Goodacre Blvd Lubbock, TX 79401

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  Hill Place Apartments

  754 S Royal Oak Pkwy Fayetteville, AR 72701-7885

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claiming I caused floor damage from a previous lease. I disputed the charges around this time last year, and never got confirmation whether they confirmed my dispute or not. Last week I got a call from a debt collection agency saying they claimed I owe them around 500 dollars. Ive tried to contact them to resolve this, but I get sent straight to voicemail. They refuse to email me back as well.

  Business Response

  Date: 07/07/2025

  Hi *******,

  Thank you for bringing the issue to our attention. We understand this situation is challenging for you and will seek a resolution as quickly as possible. In order to do so, can you please clarify the residence you are referencing?

  Best regards,

  Cardinal Group Management

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  Please notify Cardinal Group that the residency in question was ********** in ************, ********* 
  
  *********,
  
  ***** *******

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident at ********* and am filing this complaint due to repeated and serious lease violations by management, including unlawful entry into my apartment and mishandling of prior safety concerns.Earlier this year, management allowed an unauthorized occupant to live in my apartment for over two months, despite the lease limiting guest stays to seven days. This individual stole from me and my roommates, and was violent with one of my roommates on at least one occasion. When I raised the issue, management attempted to shift blame, falsely claiming I had turned down a transfer to another unit with a waived fee, which I never declined.More recently, the leasing office misdelivered a package to my assigned Amazon locker. I retrieved it in good faith believing it was mine and had it in my apartment for less than 24 hours. The package had been delivered 10 days earlier, but no attempts were made to recover the package until the alleged emergency when maintenance entered my unit without proper notice or consent. I had placed my own belongings inside the box, including sensitive documents from a recent emergency room visit, after using it to unload my rental car, which violated my right to privacy.Management claimed the entry was due to a medical emergency involving the Dexcom device in the package, but a Dexcom is not a treatment tool and does not administer insulin, therefore would be ineffective in an emergency situation. During a phone call, a corporate staff named ****** also stated that the other resident was informed they could pursue legal action against me as I had committed a federal offense by opening the package, but that they had declined.While the lease does not include a 24-hour notice clause, staff acknowledged on a recorded call that this is their policy; however, it does require written consent which I did not receive. Their entry violated my privacy and right to possession under Texas Property Code *******.

  Business Response

  Date: 06/20/2025

  Thank you for your submission. We appreciate the opportunity to respond to your concerns and offer additional context regarding the incidents you’ve described. Please know that we take all resident feedback seriously and are committed to providing a safe and respectful living environment, in accordance with the Texas Apartment Association (TAA) Lease Agreement and applicable state law.
  Regarding Entry into Unit 5202 on June 11, 2025:
  Per Page 4, Section 20 of the TAA Lease Agreement, management may enter a unit without prior notice if an emergency exists or if there is a reasonable belief that a situation may affect the health or safety of any person.
  In this case:
  - A package containing medical supplies was delivered to the property on Friday, June 6. Due to an addressing error, it was routed to a general Amazon locker and incorrectly associated with your unit.
  - On Saturday, June 7, the package was retrieved and remained in your possession. No outreach or return attempt was made to the leasing office during regular office hours (Monday–Friday 9:00 AM–6:00 PM; Saturday–Sunday 12:00 PM–5:00 PM).
  - On Tuesday, June 11, after multiple unsuccessful attempts to contact residents of Unit 5202 and determine the package’s status, our team proceeded with entry under the emergency provisions of the lease. This action was based on the urgent medical need of another resident and the inability to retrieve the package through standard channels.
  - Although the lease permits entry without notice in emergency situations, our standard practice is to provide advance notice whenever possible. We recognize and respect residents' right to privacy and make every effort to minimize disruptions. In this instance, no personal belongings were removed or disturbed beyond retrieval of the mislabeled package, and entry was limited strictly to that purpose.
  
  Regarding Prior Lease Concerns and Guest Policy Violations:
  We understand your concerns related to the extended presence of a guest in your unit earlier in the lease term.  We also discussed possible transfer options for both parties involced to help address your concerns.
  Although unit availability was limited, our team attempted to identify a solution, including offering a transfer with a waived fee. We acknowledge that the timeline to resolve the matter may not have met your expectations and regret the challenges it caused.
  
  Our actions were guided by the terms of the lease and intended to prioritize resident safety and well-being. We recognize that certain situations may have caused frustration, and we remain committed to improving communication wherever possible. We appreciate your time as a resident at URSA Waco and wish you all the best in your future housing experience.
  

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23466528

  Thank you for the opportunity to respond to URSA Waco’s statement regarding my complaint. While I appreciate their attempt to address the situation, I must correct multiple inaccuracies and directly refute several misleading or false claims.
  
  
  URSA Waco cites Page 4, Section 20 of the Texas Apartment Association (TAA) Lease Agreement, which does not state that management may enter a unit without notice “if an emergency exists or if there is a reasonable belief that a situation may affect the health or safety of any person” as claimed in the response. The actual lease language does not mention emergency entry at all, as evidenced by the attached excerpt. Instead, it states that entry may occur at reasonable times for reasonable business purposes, and that written notice must be left immediately after the entry. No such written notice was provided in my case. Their claim that the lease authorized entry without notice under the circumstances described is a misrepresentation of the lease’s actual terms.
  

  Further, management claims that this entry was justified due to the fact that there was an emergent situation necessitating their immediate intervention as per the lease. I respectfully assert that this clause does not apply in this situation, and the business is misusing this language to justify an unauthorized entry. The package in question contained a Dexcom glucose monitor, a non-life-saving device that does not deliver insulin or any other treatment. It is a monitoring tool, not a medication or emergency response device. There is no reasonable basis to claim that the presence of this device in my apartment created an active health or safety emergency. A device of this nature does not meet the standard of “emergency” as defined in common-sense legal terms, nor does it justify entry without written notice. If URSA believed the situation was urgent, they had ample opportunity to formally escalate the issue before entering my apartment, which they neglected to do
  
  
  URSA’s response also contains multiple factual inaccuracies. The package was delivered on June 2, not June 6, as confirmed to me by a URSA corporate team member. I was contacted only once about the package via voicemail, there were not “multiple unsuccessful attempts” as claimed. There was no written notice, no door tag, and no follow-up before the unannounced entry. I work full-time during the leasing office’s business hours and did not open the package until the evening of June 10, at which point I discovered it was not mine. I planned to return it to the leasing office the following day. Despite this, management entered my apartment on June 11 without any further attempt to contact me and without giving me the opportunity to return the package once I was aware of the issue.
  
  
  URSA also claims “no personal belongings were removed or disturbed.” This is false. The box they retrieved contained my personal belongings, including sensitive medical records. Their removal represents a clear disturbance of my property and a violation of my privacy.
  
  
  URSA’s statement that a unit transfer was offered to resolve earlier concerns is also false. At no point did any staff member offer me a unit transfer or mention waiving fees. While I raised serious and ongoing concerns regarding my living situation, no resolution or alternative was ever presented.
  
  
  Finally, the tone of URSA’s response attempts to shift blame onto me for allegedly failing to act quickly enough. This is inappropriate. I did not know the package was misdelivered until I opened it, and I had every intention of returning it once I became aware. I did not ignore contact attempts, as I was only contacted once, and I did not intentionally withhold the package. The entry into my unit occurred less than 24 hours after I opened the package and discovered the issue, which clearly demonstrates that I was not given a fair opportunity to act.
  
  
  URSA Waco’s response misrepresents key facts and offers an inadequate justification for what I maintain was an unauthorized and inappropriate entry into my apartment. Their claim that the situation constituted an emergency under Section 20 of the TAA Lease Agreement is legally and factually unsupported, especially given that the package contained a non-treatment medical monitoring device, not emergency medication. Their actions violated my right to written notice, my right to privacy, and my right to quiet enjoyment of my home under Texas law and management acted in violation of the terms of our lease, a mutually signed contract.
  
  
  I respectfully request that this incident be formally documented as a lease violation and that URSA Waco provide a formal written apology and a commitment to follow proper notice procedures for all future entries.
  
  
  Sincerely,
  
  
  
  Julia Mendes

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was a tenant at **************, managed by Cardinal Group, during the ******** lease term, beginning in August 2024. Beginning in January 2025, experienced significant disruptions due to recurring water leaks in her unit (625N), including one in her private bathroom. Despite reporting the issue and repeated follow-ups, repairs were delayed and incomplete, rendering parts of the unit unusable for extended periods.On March 7, 2025, all residents were forced to vacate the unit due to continued construction. They were split between two temporary units, moving only part of their belongings. On March 27, they were toldon the same dayto move back into the original unit, which conflicted with academic and work schedules. From April through May, multiple attempts were made to contact the on-site manager (******) and corporate leadership, including ******** *******. Responses were delayed or not received, and no further support was offered.The only compensation issued was a $300 credit, which does not reflect nearly two months of relocation, loss of access to living space, and ongoing stress. We are requesting a $1,349 rent credit (equal to one months rent) to fairly resolve this matter. A full written complaint and timeline has been uploaded for review. We have attempted mutiple reach outs for a resolution directly with the company but were unsuccessful.

  Business Response

  Date: 06/25/2025

  To whom it may concern,
  
  We appreciate the opportunity to respond to the inquiry submitted by Ms. Hollier on behalf of her daughter, a resident at ***************
  Our team acknowledges that the situation describedrelating to reported disruptions in Unit 625Nwas understandably frustrating, and we regret any inconvenience the resident experienced during her time with us. We aim to ****** a supportive and responsive living environment for all residents and take all concerns seriously.
  
  When the maintenance issue was identified, we worked promptly to provide accommodations that would minimize disruption. This included offering temporary housing options, coordinating the transfer of resident belongings with the help of movers, and prioritizing repairs, all of course at no cost to any residents. Throughout this process, we communicated with all impacted residents and/or their guarantors to ensure they were informed of their options.
  
  In this particular case, while Savannahs roommates accepted a temporary relocation and subsequently received a standard goodwill rent credit in line with our practice, Savannah elected to remain in the original unit. Based on her request, we expedited repairs in lieu of relocation. For this reason, the rent credit extended to those who vacated the apartment was not applicable to her account. At that time, the decision was made to ensure consistency and fairness among all impacted residents based on the accommodation selected. However, to further try and resolve this matter for Ms. Hollier and her daughter, we elected to keep the previous agreement in place by allowing her to remain in her unit and in addition to that, we applied the same monetary credit to her account that all other residents received as well with similar issues. 
  
  We understand and respect Ms. Holliers concerns, and while we have communicated directly with her on multiple occasions to provide clarification and context around these decisions, we regret that she feels this matter remains unresolved. We stand by the steps taken to address the situation fairly and in line with our policies, and we are confident that the accommodations provided reflect what would be offered in comparable circumstances.
  
  We remain committed to delivering a high standard of resident care and to maintaining our property with that standard in mind. Should Ms. Hollier or her daughter need further support related to their stay moving forward, we'll be more than happy to assist.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23457783
  
  I am rejecting this response.

  
  Thank you for allowing me the opportunity to respond to the managements statement regarding my BBB complaint of Rambler Athens.
  
  Unfortunately, much of what was included in the propertys response is inaccurate, misleading, and omits critical facts.
  
  1. Mischaracterization of the Leak and Repairs:
  The issue was not a minor maintenance concern March and ***** was a significant leak incident that resulted in severe water damage to walls, ceilings in Unit 625N- that required all tenents to move out.  Only ******** was also impacted previously in Jan- Feb in her personal bedroom with more leaks and construction in her bedroom and bathroom.  This repair process took nearly 7 weeks and required multiple emails, calls  and follow-ups to even begin, during which time she lived amid damage and disruption.
  
  2. No Advance Offer of 'Expedited Repairs in Lieu of Relocation':
  At no point was ******** given the option to choose expedited repairs over relocation in exchange for waiving compensation. This justification appears retroactive and was never communicated to her or to me at any point during the incident.
  
  
  3. Inaccurate Claim Regarding Goodwill Credit:
  The statement that a monetary rent credit was offered to her at the time of repairs and she it declined is incorrect. It was only after persistent contact with both local (7 emails completely ignored) and subsequently  had to go to reach out to  multiple corporate representatives, including ***** ******, Portfolio Manager, and ******** *******, President, Property Operations & Experience, at Cardinal Group. It was never automatically or proactively offered, as claimed. The non-agreed-upon and minimal $300 rent credit did not post on residents accounts until June 12, which was 2 months after repairs were completed and after our communications with corporate. 

  4. No Consistent or Timely Communication:
  Despite the claim that we were regularly communicated with, we often received delayed responses, unclear timelines, and no follow-through at the local level. I have shown a consistent history of emails with no/severely delinquent replies from onsite management. Only after we escalated the issue to the corporate level was any substantial action taken.

  We continue to stand by our original complaint and feel that Rambler Athens handling of this matter fell far below acceptable standards of tenant care and transparency. The discrepancies between their response and the actual experiences of the tenants are troubling, and we respectfully request that this complaint remain active until a more fair resolution is fully acknowledged and offered.

   Thank you.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resident Portal has been having issues since last week when I had to go to the front office to notify The Verge Las Cruces of this error. On June 3rd I was notified that my payment has not gone through. I had paid via ****** (from savings which I have always done). ****** ****** of Cardinal Group was notified. She was shown that funds were in my account prior to the rejection. I was also unfairly assessed $20 from The Verge Las Cruces for their system error and my bank assessed me $10 for their error. On my Resident Portal after the notification I tried to make another payment since they claimed the prior never cleared and Resident Portal would not allow me to do any other form of payment but using card. Upon deleting acount and readding it to see if this will fix Cardinal Group/ The Verge Las Cruces mistake it will not allow me to add my bank account again. ****** ****** has been told all of this and is beyond unhelpful in this situation. Please note all screenshots where taken on June 3rd same day as the withdrawal was not done. My payment was for $602.36 and the account had $605.86. Metadata of the photos being uploaded will show time and date of screenshot. Also prior to the mistakes happening in Resident Portal eChecks were not assessed a $1.95 fee until all the errors in app started happening.

  Business Response

  Date: 06/05/2025

  Thank you, Mr. ******** for bringing this matter to our attention. We take all resident concerns seriously and appreciate the opportunity to respond to your complaint regarding the issues experienced with the Resident Portal and the associated charges.
  
  After reviewing your account and correspondence, the following points summarize our understanding and response:
  
  Mr. Salazar attempted to make a payment via eCheck from his savings account. Unfortunately, the transaction was unsuccessful due to an error. While Mr. Salazar states that sufficient funds were available, our system did not receive confirmation of the transfer, and the payment was marked as a returned payment which resulted with an ***. We understand the frustration this has caused and we suggested he reach out to our account specialist ****** for more detail on the payment issue and to his bank directly.
  
  We recently went through a system update for our resident portal due to new ownership however  residents encountered intermittent issues re-adding payment methods. This has been reported and is currently under review with our system IT. In the meantime, residents are encouraged to utilize alternative payment options while we work toward a resolution like paying with money order / checks in the front office.
  
  We regret that Mr. Salazar feels his concerns were not adequately addressed by our team. Please be assured that we are committed to resolving this matter promptly and professionally. Our community team, along with Cardinal Groups support are open to finding the best solution for *********** We have removed the *** of $20.00 on his account and currently have an open ticket regarding his resident portal account on what can be the issue for his desired payment method not being added. 

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ***** ******. i live in the ***** at *********** in apartment 1502. I met with ***** on February 19, to sublet an apartment. Instead she told me that the complex was offering a move in special with 2 months free if I signed a new lease. I signed the lease for March through July with **** and July being my 2 free months and then a new lease starting in July. Now Im being told that this will not be honored because ***** did not include this in the lease documents. I feel that I was taken advantage of and was basically lied to sign the lease under duress. Im filing a complaint because Im young I was told Id get 2 months rent free because of the special you all had going on thats the only reason I signed a new lease.I feel that am being taken advantage of and not being assisted. I would like someone to follow up with me regarding this as soon as possible.

  Business Response

  Date: 06/04/2025

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation must be, and we truly appreciate your patience.
  While we do not have written documentation of the two-month concession you mentioned, the onsite team at the Lofts at *********** is committed to doing the right thing. They have reviewed your concern and are willing to honor the original offer to ensure your experience is a positive one.
  A representative from the onsite team will be reaching out to you directly to finalize the next steps. Thank you.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into what was advertised as a renovated apartment in late July 2024 by taking over another tenants lease early. I was told to wait a week, and the unit would be cleaned and furnished with updated items before my move-in. However, upon arrival, the apartment had not been cleaned, and the furniture did not match what was advertised on the website. I had to deep-clean the unit myself, and despite multiple requests, I never received the upgraded entertainment center, end tables, bar stools, coffee table, nightstand, dresser, or desk included in the listing.Additionally, while my lease states my rent is $1,095/month, I have consistently been charged up to $1,255.64. Management claims this is due to electricity overcharges, but neither my roommate nor I is frequently home, and we make a conscious effort to conserve energy. Paying over $100 each per month for electricity appears highly questionable and unjustified.When I first moved in, they gave me an old parking permit, which led to my car being towed. Initially, they refused to cover towing fees, despite it being their error. Only after an extended dispute did they agree to release my car at no charge.More recently, they sent an email stating they would be entering units beginning May 12, 2025, to replace furniture. They claimed a detailed schedule would be providedthis never occurred. On May 13, staff entered our unit and told us to clear out our desks, nightstands, and dressers, promising to return in an hour. When they came back, they said our unit wasnt scheduled for that day and left. It has now been over two weeks, and no one has returned. Our belongings remain displaced, creating stress and disarray.Also, they instructed us to confine pets in a bathroom from 9 AM to 6 PM, Monday through Friday, without providing a definitive schedule. This is unreasonable and stressful for both pets and owners, especially given the lack of notice and follow-through on scheduled visits.

  Business Response

  Date: 06/04/2025

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation must be, and we truly appreciate your patience.

  After contacting our on-site team about your concerns, we were updated about the latest direct communication between you and the community manager answering your questions, a copy of which is attached. If you have additional questions, please let us know.

  Customer Answer

  Date: 06/04/2025

   
  
  Complaint: 23390401
  
  
  
  I am rejecting this response because:
  

  They have yet to come and replace my furniture, and my belongings are still scattered across my room. I move out in less than a month and I wasn’t even able to live comfortably till I started packing. If they were able to do business correctly, they would’ve replaced all furniture after the move-out period (July 31 to Mid-early August) instead of having their residents move nearly everything and not follow up.  I am still very disappointed with this complex and although they said my apartment was “technically” renovated, I don’t appreciate having to go through this situation on having my “unrenovated” furniture replaced. Their team told me verbatim that our furniture were the ones for the old units, so I frankly do not care about the technicalities of what makes my unit renovated when the furniture was not aligned with what I needed. 

  I understand they responded to me but it has still been over 20 days since they came into “replace” my furniture and I am still living in disarray. I am not the only one going through these issues with them, and I would like the option to terminate my lease early. I can no longer live in a complex like this and I can’t find anyone to sublease since no one wants to live here. 

   

  
  
  Sincerely,
  
  
  
  Sarah Kabouni

  Business Response

  Date: 06/26/2025

  To Sarah and whom it may concern,
  
  We appreciate the continued contact about questions related to furniture and utility payments. We also understand the difficulty the situation may have caused and appreciate your patience.
  
  After communicating with Sarah directly in recent days, our on-site manager confirms Sarah formally terminated her lease with a note on June 19 and turned in her keys. 
  
  Earlier in June, we also understand that the directions and questions surrounding furniture replacement and upgrades (where possible related to inventory) may have caused confusion, which the on-site team attempted to resolve directly in a message on June 4. However, during the process of furniture swaps throughout many units at the community, all furniture guaranteed in the lease terms remained in units. We apologize again for any confusion stemming from the procedure of the community-wide renovations.
  
  Additionally, further review of the resident’s fees shows all balances and charges are accurate and up to date.
  
  If there are any remaining questions, we would be glad to remain in contact. Please continue to communicate with our office at Village on Telluride for any assistance that may be required with potential outstanding lease termination procedures.
  
  Warm regards,
  Village on Telluride and Cardinal Group Management staff

  Customer Answer

  Date: 06/28/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23390401, and find that this resolution is satisfactory to me.
  
  

  I want to clarify that I officially terminated my lease on June 20, 2025, and therefore should not be held responsible for rent for July 2025. I’m willing to take responsibility for any charges resulting from the final inspection and will settle any outstanding balances, provided they are reasonable and accurately reflect the condition of the unit.
  

  
  Sincerely,
  
  
  
  Sarah` Kabouni

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today, I want to file a complaint that this business do not have working phone. Every single option goes straight to voicemail. Its like these people dont f****** work. Which I find immensely, disrespectful and unprofessional, and these people, I hope they business burn to the ground and they go bankrupt. Ive been trying to get in touch with these people all day. I even sent the email. And Im calling because they took over as the management company for apartment complex copper social it used to be called ***************. I left that apartment complex with a five dollar balance and the Property Manager she said dont even worry about it. Youre all good to go and wish me well. That was in 218 2019 now today I have a $206 charge from them on my credit report, no one has reached out to me. No one has said anything me and this is completely inaccurate. I never damaged any property I left without any issues or penalty so this charge is 100% in accurate. Theres no one to speak to about it and its really really frustrating and so unprofessionalfor them to be a business management company to not have working phones or any type of real point of contact to talk to a real human being everything goes to voicemail. Thats what Im really upset about and they should have a point of contact so someone can speak to a actual regardless if you manage multiple companies and maybe for each location or group of locations, you need to have a point of contact for customer service orcomplaint or account payable issues. This company really need to step it up because on every single rating and every single website they have a one start writing, and I believe if it was possible, theyll have a negative I want them to know and to see how many people really hate their business their management how poor they treattheir customers or residence and they need to do something about it and I hope they get sued and go out of business fix my stuff. Someone needs be reaching out ****.

  Business Response

  Date: 05/20/2025

  Thank you for reaching out. Our team at ************* has requested the records from the former managers of ***************. Once we have more information from the estimated time period of 2018 or 2019 that may correspond to your complaint, we will be prepared to provide an informed response to your question. Please feel free to follow up if you have any further details to share about this for now.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property The Yards at ********* in *************, ** unit 157 on ************************* During my lease this year management had allowed for my room to be unlocked left open during regular inspections. This allowed for a random individual to live in my apartment without my knowledge and trashed my room. Police was called and the individual was charged. I tried reaching out to management but **** ******* and **** *******-****** would not meet with me. I explained I was on military orders and could not meet in person. I would email and give 10 business days for a response and would get nothing. I am request termination of my lease and rent damages. Due to gross negligence.

  Business Response

  Date: 05/20/2025

  The on-site community manager reported she already spoke with this resident and the matter was resolved. The community also reported it previously was never informed of any military orders, but the manager spoke with the resident on the phone last week and he was able to share them at that time. His lease had already been terminated, due to his orders. Additionally, the team had attempted to contact him multiple times previously, but his attempts to respond came at times the managers werent available, out of office, or days later. 

  If you have any other questions, please let us know. 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23295232
  
  I am rejecting this response because:
  

   

  the record needs to be set straight. The office did not attempt to reach out at all. As you can see in the email record every attempt to resolve the issue was initiated by me. The office was notified of my leave at time of requesting to speak to the manager who was not available. Regardless of that there should have been no reason for their maintenance crew to have left my apartment room unlocked and open. Weeks would go by with no responses. The issue was resolved with the community manager and lease was terminated. 

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. My name is ****** ******, and I am the parent of a *************** student who resides at *************, a property under Cardinal Group Management. Im reaching out to bring to your attention a frustrating and costly experience we had during move-out on May 12, 2025.Per instructions from the leasing office, we provided ID and obtained a guest parking pass to park on the 5th floor while assisting with move-out. Despite following those directions exactly, our car was booted within minutes by Advanced Booting. When we attempted to clarify, the booting company claimed they were enforcing Westmars rules, while the leasing office distanced themselves, stating no connection with the company. To complicate matters, signage was entirely obstructed by graffiti and stickers, making rules and QR codes unreadable.I respectfully request that Cardinal Group Management consider issuing a refund for the $75 booting fee and revisiting the guest parking process at ************* to ensure clarity and fairness moving forward. As a parent navigating the end-of-year move-out process, this incident added unnecessary stress and expense.Thank you in advance for your time and attention. I would appreciate the opportunity to provide any further details if needed.Warm regards,****** ******

  Business Response

  Date: 05/15/2025

  Representatives at the community shared the following message to the customer who made the inquiry:

   

  Greetings Ms. ************************ you for bringing your concerns regarding the parking and booting incident during your daughter's move-out at ************* to our attention. We understand this experience caused frustration, and for that, we apologize.
  
  
  After reviewing the situation, we must respectfully inform you that a refund for the booting fee cannot be issued at this time, as the vehicle was not parked in accordance with the established guest parking protocols. Furthermore, we wish to clarify that new signage was installed in the garage at 8:00 AM on May 12, 2025, and as we just verified, none of the signs had any visible damage or graffiti as of the time this email is being sent.
  
  
  We would also like to emphasize that our guest parking regulations are prominently displayed throughout the guest parking area and at the guest check-in counter. The booting of the vehicle occurred approximately 30 to 35 minutes prior to your visit to our office, documented by the booting company's system.
  
  
  Thank you again for reaching out and for your understanding of our community's rules and regulations.

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident of ****************, I informed the front office that I will be leaving this year and commit to paying my rent as usual. I was shocked that my electricity prices went up, higher than I ever paid while living in the apartment for the last 3 years. On calling them, all they did was fingerprint at concervice, the utility management, and the utility company pointed the finger back. After a month of a wild goose ***** from management , I am at my wits' end that they could not help me solve the problem.

  Business Response

  Date: 05/08/2025

  Conservice is ****************'s third-party utility management provider and handles all utility billing matters. Their responsibilities include addressing any resident disputes and communication regarding billing and consumption.

  
  We understand Mr. ********* frustration with the recent increase in his electricity bill and sincerely apologize for the inconvenience he has experienced. We will certainly address our concerns with ********** regarding the customer service being provided. We are already in contact with them to investigate the higher charges for the billing period from February 11, 2025, to March 11, 2025, especially as we have noted a general rise in electricity expenses across the property.
  
  Once Conservice completes their review, they will communicate their findings and work to communicate any billing issues, if found.

  It's important to note that our lease agreement specifies that electricity billing is based on direct metering per unit. The electricity provider measures usage in each apartment and directly bills Wildwood Lubbock for these charges. Conservice then sends the bill to the resident, and the electricity charges for each unit are divided equally among the residents of that unit to determine each individual's charge. Utility charges are charged two months in arrears. 
  
  I have attached a copy of ****** ********* utility bill for the service period in question for your reference.