Reviews

This profile includes reviews for Cardinal Group Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardinal Group Management

  4100 E Mississippi Ave Ste 700 Denver, CO 80246-3054

  
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  Cardinal Group Management

  2200 University Suites Dr Greenville, NC 27834-5787

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  Cardinal Group Management

  3535 E 10th St Greenville, NC 27858-0823

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  NXNW

  800 Basin Street Tallahassee, FL 32304

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  Rush Student Living

  9200 University City Blvd Charlotte, NC 28213-3911

Review Details

• Review fromChuck G

  Date: 06/11/2025

  1 star
  We paid our daughters 12 month lease in full, knowing that we would have a small balance at the end for utilities, etc. We were made aware of the outstanding balance on the 4th of June. When attempting to pay that same day, we could not access the payment portal that was provided or log into the student account. We made the office aware (Remi was her name) and also stated we do not accept the late fee as the issues with the site. Once were finally able to access and pay (June 6th) a $50 late fee was charged. I have since tried to contact the office (Remi) with no response. You are fraudulently creating late charges for an inadequate payment portal / website.

• Review fromStephanie S

  Date: 06/06/2025

  1 star
  A complaint was filed with Verve Management regarding a roommates boyfriend effectively living in the apartment, which violated the lease terms and created an uncomfortable and unsafe environment. Verve Management failed to take corrective action. False Allegations and Mishandling of Police Reports:The roommate that my daughter launched a complaint against regarding the boyfriend living in the unit subsequently falsely accused my daughter of poisoning her milk, despite evidence proving the milk was inaccessible at the time of the alleged incident. The milk had been stored in a private, locked refrigerator in my daughters room for nearly a month before the alleged incident due the Roomate stealing my daughters milk where we had to relocate it into a mini fridge. Despite the District Attorneys decision to drop all charges and clear my daughter of wrongdoing, Verve Management relied solely on unverified police reports to issue eviction threats without conducting an independent investigation. Retaliatory Eviction Threats: In January 2025, Verve Management issued an eviction notice based on the roommates false allegations, ignoring evidence that disproved the claims. This action violated Indiana tenant protection laws against retaliatory evictions and denied my daughter due process. Discriminatory and Unequal Treatment:Verve Management took no action to address the roommates ongoing lease violations, including the unauthorized presence of her boyfriend, despite multiple complaints. The roommate was eventually relocated to another unit, but Verve continued to neglect complaints from her new roommate about similar issues. The managing team ignores emails and phone calls so I subsequently contacted ******* ****** of Subtext living (the *** of the building who contracts Cardinal group) in hope to resolve and they assert that the issue is between my daughter and the old roommate and its not their problem.

• Review fromAshton T

  Date: 06/05/2025

  1 star
  Do not rent here. Im saying this twice, YOU CAN FIND BETTER FOR LESS! For one, they charged my roommate and myself over $2500 a month and then Re listed the same run down apartment for $1700. Our lease ended February 28, 2025 and it is June 5th and we still have not received our deposit back. We were never late on rent. We left the apartment is pretty good shape. Photos were taken before and after. I've emailed dozens of times. Ive called and left dozens of voicemails. I have been told I will be called back, absolutely nothing. I have talked to a lawyer and that next step is right around that corner.Aside from this issue, my washing machine, dryer, dishwasher all had to be fixed or replaced multiple times. My sink wouldn't drain, my disposal was broken, my dishwasher was flooding back into the drain, I put in a phone call request and an online ticket and it took them 14 days!! I have photos of everything. They let our bottom neighbors openly burn a fire pit directly under WOOD patios. They left a decaying bird and bird nest in the common walking area in Building B for literally 5 months because "bird nests are protected" - bird was DEAD!Leasing office lady is super rude, unprofessional and unreliable. Parking is horrible, people park like ****, and unregistered cars go days without moving. Yet, I mess up my vin on the online portal (license plate and model were correct) and my car gets towed not even 48 hours after MOVING IN. People do NOT clean up after their dogs AT ALL, and the people with the most aggressive dogs, do not leash them. This place was h*** and for my 18 months here, by far the worst ran complex I have ever dealt with. You can find WAY better for WAY less. This place is a dump.

• Review fromAndre B

  Date: 03/19/2025

  1 star
  This probably sounds like a normal thing but here's to another crummy apartment complex (******************, *****, ID, ****** who's out to take your money. If you end up choosing this place, make sure to ask about all their little charges up front, they like to add them and they stack up. Also check your bill out every month they like to have surprise "oops that was an error on our part" fees. We moved out and they have a standard cleaning fee that is in the lease but the amount is not so they can charge you whatever they want. Asked for an itemized list to show what discrepancies there was and they told us to professionally kick rocks. When we called numerous times to get this figured out, they acted confused and told us that we can talk to the manager but then guess who isn't there, that's right no manager. Stay far away from this place or have a lawyer on retainer for when you need to file against them.

• Review fromGiovanni C

  Date: 11/16/2024

  1 star
  My daughter chose the Cottages as an option for the Fall 2024 lease. She went to visit and she liked it and she asked me to start the application while she was reviewing other apartments and discussing with her potential roommate. Unfortunately I made a mistake. I thought I was signing an application but I went ahead and signed the lease. I immediately called to cancel and I was told that there was nothing to do and that I had to pay ***** USD for the full term or tried a relet. I called twice more and I was given the same answer. There was no email on the website where to write. Only a phone number where a virtual agent would reply. Finally I found an email of the Cardinal Group and I wrote to ask for a cancellation. With my surprise I was finally told that I only had 72 hours to cancel and that I sent the letter after 7 days instead. I complained because I was ill advised by the leasing agents at the Cottages and sent a proof of the phone calls I made the same day. Communicating with people at the ******** is very difficult. I am asking here for someone to help me resolve this. I cant believe that I will be liable for ***** USD of lease just for a mistake.

• Review fromMari M

  Date: 10/30/2024

  1 star
  This management is so terrible, I regret living at ******, it was the worst experience of my life. The management always has an attitude and no manners. They are uneducated and not helpful, they do not care about tenants safety or wellbeing. I have never felt so upset by a company in my life to feel compelled to write a review like this. The potholes in the roads are ridiculous and they do not care to fix, there isnt enough parking, whenever there is renovations they allow for shards, wood planks, trash, etc to sit out for weeks. Maintenance is bad too. This whole management needs to change. I wish I could give 0 stars.

• Review fromMichelle W

  Date: 10/17/2024

  1 star
  When we first went in to rent an apartment it seemed nice and the price was reasonable. We were happy to get our daughter in a safe location. We wanted to secure it right away so we sat in the office to do the application on our phone with their help since there were some glitches on their end with submitting the application. Fast forward to move in day and the apartment we secured was not the one that our daughter checked into. After about a week of continued emails we ended up paying more because the room we originally wanted was no longer avail but she needed a semi private room and wasnt going to stay in the same room with a stranger with all the studying she needed to do.The parking was a terrible situation for a single girl taking night classes. Our daughter had to park and walk from a couple streets away which made it difficult to grocery shop and also unsafe at night due to the homeless in the area.The worst of all was the week she was moving out they shut off the hot water and AC (in July) without warning. The last couple of days they removed the water heater and had workers in hazmat suits telling the roommates they should not be near all the taped up area due to mold problem they were fixing. We did not receive any notification on any of this and no responses whatsoever to any of the roommates trying to reach out to management in this regard. They should have at least gave us back the last week of rent so the roommates could find safer housing a not be breathing mold. My daughter moved out July 31 and we never heard back from management yet even though we have both made multiple attempts. They have the place run by kids at the front desk and management is a ********* forward three months later they still have ignored all communication to resolve the issue with a partial refund for the final week without hot water and cool air, but they responded to a ****** review with no resolution. What a joke.

• Review fromAshley G

  Date: 06/13/2024

  1 star
  Worst apartment I have ever lived in. We had a flooding occur on December 2023 and they didnt get around to fix it until the beginning of January. Me and my roommate were asked to vacate the premises for 3 days as they specified that would be the maximum time. They kept prolonging the fix saying they needed to find the right company or the vendors havent started fixing the issues yet. At one point we had a ***** problem and my other 3 roommates also had to vacate the apartment as well. It took them more than the time they originally told us it would take for pest control to get there. We had to pack up all the clothes we had and clear every single cabinet from the bathrooms and kitchens. To this day they are still packed as we were told there were specific times we could not enter the building while they were working. We didnt bring all of our personal belongings as they never gave us an appropriate time frame for the completion of the apartment. On may 24th, I went to retrieve items from my old apartment and found a notice for pest control. The apartment complex did not alert us that there would be pest control and we were never told that would be happening at the apartment we are paying for. Since January, we have been staying in the model unit which had limited cabinet space as the kitchen cabinets are filled with expired food. Just this past week, they alerted us that our apartment was finally completed and we were able to move back in after six months of construction. We walk into our bedroom and the toilets are incredibly dirty, the bathtub too, and the outlets were unscrewed. This demonstrated that they did not review the quality of work that the vendors provided and expected us to move into a filthy environment. They stated in an email months ago that they would have the apartment thoroughly cleaned before we moved back, which was not completed on their part. My roommate opened the cabinets and found a dead cockroach. They didnt bother to clean at all.

• Review fromJO J

  Date: 04/16/2024

  1 star
  This place manages my appartment complex, **************. They are terrible. They are running this place like a slum. Laundry facility that hasn't been working for 6 months, leaving hit water off for 5 days and no reimbursement for it, charging current residents way more then new, poor property management. The office and ******************************** (RJ) has a horrible attitude towards his residents and to the property and problems associated. They violate leasing agreements.

• Review fromFrank D

  Date: 12/22/2023

  1 star
  I signed my lease to move here in August 2023. Initially, I was placed in an uncleaned room, but the issue was promptly resolved on the same day by switching me and my roommate to another apartment.Both my roommate and I specifically chose NON SMOKING rooms due to our affiliation with the ****************** where testing positive on a drug test carries severe consequences. However, both roommates in our new apartment turned out to be smokers. One smokes cigarettes outside, which is acceptable, but the other smokes weed both in his room frequently and in the living area once. We addressed this concern with him and reported the issue to the apartment management TWICE, seeking a resolution.The provided solution was as follows:"We will also be giving him a call to let him know this behavior must stop, and he needs to clean up the apartment from the pictures you have provided. I am willing to force transfer this roommate out of the apartment for his violation, or you and your roommate are able to transfer as well, but the fee would still be associated."Additionally, if we want to switch rooms based on the multiple mistakes they made, we have to pay the room transfer fee of $300/$350 according to Miss *****. Even though ****** initially expressed willingness to switch our rooms after hearing about this incident, she later had to renege on that offer.As of day 5, the living room still has cigarette butts and rolling paper, and there are possible weed flakes left on the floor.