Complaints

This profile includes complaints for Simpson Property Group, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simpson Property Group, LP

  7601 E Technology Way Suite 600 Denver, CO 80237

• 

  Simpson Property Group, LP

  1909 S Quebec Way Denver, CO 80231-3349

• 

  Simpson Property Group, LP

  3351 E 120th Ave Thornton, CO 80233-2357

• 

  Simpson Property Group, LP

  2555 17th St Denver, CO 80211-6455

• 

  Simpson Property Group, LP

  150 W 9th Ave Denver, CO 80204-4032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water was shut off due to water heater damage that was damaging my downstairs neighbors unit. We were told we would be without water for only 3 days and there would be updates. They gave me access to an empty unit for water access thats a 5-7 min walk. It has been ***************************************************************** information at all. I got a notification that my water issue was resolved and water was restored. I came home to absolutely no water and absolutely no work being done. The emergency maintenance person had to call several people to even find out what was going on and he said no work was done and he was told they were waiting on parts. Several members of the household are disabled, one with limited mobility, and 2 with bladder and bowel control issues. We still have no idea whats going on, when it will be fixed, or can even speak to anyone. Also, they blatantly falsified the work order document saying it was fixed and lied directly to us via text. We have had a huge financial, physical, and emotional impact. My job is now being affected. I would have rather not escalated to BBB but I literally cannot get a hold of them for 12 days now.

  Business Response

  Date: 07/08/2025

  Ms. ********
  
  Thank you for reaching out to The Madison via the BBB. We apologize for the inconvenience and frustration that this experience has caused for you and your household.
  
  Due to the extent of the water damage and the unusually high humidity this time of year, the area required more time than expected to fully dry before repair work could begin. The repair work was completed on Monday, 7/7 and a new water heater was installed on 7/8.
  
  Our Community Manager, ********, has also reached out to discuss your concerns in more detail. We encourage you to continue working with her directly to ensure all your questions are addressed.
  
  Thank you again for your patience, and were committed to improving your experience moving forward.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23567663
  
  I am rejecting this response because:
  It is correct the manager did reach out to me and another person who has signed the lease and it is correct she has been in communication and working worth us to compensate and resolve this issue. However, I am rejecting this response because a new water heater was not installed on 7/8/25 and I expect this documentation to be correct. From our understanding, a new part for the water heater is arriving today on 7/9/25 and efforts will be made today to install the water heater. As of 06:43 am on 7/9/25, we have no installed water heater and no water in our unit. I understand and appreciate the efforts being made to resolve this issue later today.
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 07/10/2025

  
  
  I was unable to attach photos.
  They are attached in this email.
  Thank you
  ********* ********
  

  
  

  Customer Answer

  Date: 07/10/2025

  Our water has been restored and the new water heater was installed in the afternoon on 7/9/25. We are currently in communication with the manager who has made herself available and understanding with working with us on this issue. I appreciate the response and resolution. Thank you.

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint:I am a tenant at ************* and Apartments, managed by Simpson Housing. I am currently six months pregnant and have been experiencing financial hardship due to job loss. In good faith, I attempted to work with the property management to address my past-due rent from March 2025.Despite informing the assistant property manager on April 1 of my situation and my intent to pay March rent by April 5, I received no response. I attempted to pay online, but the payment portal was locked, forcing me to obtain a money order. On April 11, when I was finally able to pay, the property manager, **** *****, refused the payment and stated the matter would need to be resolved in court.I later had an in-person conversation with Ms. ***** around April 15, during which she acknowledged the existence of rental relief programs and said she would send me a list. I never received it.Following a court date on May 16, the landlords attorney asked Ms. ***** in court whether I could have more time or use rental assistance. She agreed in court that if I could obtain assistance, they would drop the eviction. I was then referred to a program and approved.Since that date, my case manager and I have made multiple attempts to coordinate payment with the property. Despite repeated outreach, the management has refused to respond in writing, and eventually refused to accept the program funds on the basis that the payments would be made in installments instead of a lump sum. This was never disclosed in writing. They have ignored my Motion to Stay and the fact that I have filed a federal housing discrimination complaint with ***, citing refusal to accept rental assistance and potentially discriminatory behavior due to my pregnancy.

  Business Response

  Date: 05/28/2025

  Ms. ******* thank you for sharing your concerns. I want to first acknowledge the challenges youve described; we understand that this has been a stressful and difficult time for you. We appreciate your efforts to communicate with our team and to seek rental assistance.
  
  I understand you were able to connect with a program that may offer help for up to three months of rent. Unfortunately, as of June, your account is four months past due, and our company policy does not allow us to accept partial payments.
  
  While weve remained open to working toward a resolution,including discussing rental assistance options and participating in the court process, the available assistance doesnt fully cover the amount owed. For that reason, were unable to move forward with accepting the current offer from the program. We are still open to resolving this matter if full payment can be arranged through assistance or other means. 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Simpson Property Group Location: ************************************** Website: ******************************************************************** Complaint Type: Misrepresentation / Failure to Honor Lease Terms Before signing a lease at Security Building Lofts (managed by Simpson Property Group), I asked about noise levels, as my work requires a quiet environment to record professional audio. I was verbally assured that noise would not be a concern. Based on that, I signed the lease. Since moving in, there's 24/7 constant external noise. Every person talking outside, every car and bus, every siren, it's not just loud, my work has been able to hear every noise even while I'm on the 4th floor of a building. I have to take WORK calls at a coffee shop and I can't do my acting auditions at home either, I have to pay a studio $50 almost every day. My apartment is unusable for its intended purpose. This has significantly disrupted my ability to do both occupations. I contacted the management team multiple times, requesting a resolution. The only unit offered to me was $700 more per month. Theyve since offered to notify me if a similar unit becomes available without any timeline or actionable solution. Ironically in the last 2 weeks they've had an open house for over 10 different people, which also seems extremely misleading if there was apparently only 1 room available. I was misled during the leasing process and am now locked into a unit that does not meet my work requirements. In addition, a $1,500 rent concession that was clearly promised in the lease was not applied until after several complaints.

  Business Response

  Date: 05/05/2025

  Hi *****
  
  Thank you for reaching out to The Lofts at the ***************** through the BBB. Were sorry to hear that your experience in our community has not met your expectations, and we appreciate the opportunity to respond to your concerns.
  
  Our team has been in active communication with you and has made a sincere effort to address your feedback and work toward a resolution. We want to acknowledge your frustration and reiterate that your concerns are being taken seriously.
  
  To clarify, no member of our team would ever state or suggest that living downtown comes without some level of city noise, nor do we guarantee complete quiet within any apartment home. As is typical in vibrant urban neighborhoods, ambient sounds such as sirens or street activity can be expected across all units. While we regret that this has impacted your work-from-home experience, we do not believe any misrepresentation occurred regarding the location or environment of the community. We have also offered solutions such as working from some of our quieter amenity spaces, which other residents have found success with.
  
  As previously discussed, weve offered to add you to our internal transfer waitlist for an interior or alternate unit that may better suit your needs. However, with current occupancy exceeding 96% and resident turnover being unpredictable, we are unable to provide a guaranteed timeline.We will, of course, notify you immediately should a suitable unit become available.
  
  We respect your right to share your concerns and remain open to continuing this conversation professionally and constructively. Our team is committed to doing what we can within reasonable and fair expectations.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23285720
  
  I am rejecting this response because:

  Thank you for your reply. I appreciate the professional tone, but I must respectfully disagree with several points.
  1. Misrepresentation Did Occur
  Before signing my lease, I explicitly told the leasing agent that I needed a quiet space for recording due to my work and asked if that would be an issue. I was told not to worry, that the unit would be fine for my needs. That verbal assurance directly influenced my decision to sign the lease. Had I been told the truth about the noise level, I would not have signed. You're taking your lies to the grave, which is shameful.
  This isnt a general complaint about "city noise." This is about the failure to disclose an important, material condition of the unit when asked directly, which constitutes verbal misrepresentation.
  2. Offered Solutions Are Not Practical
  The offer to use amenity spaces is not a real solution for someone who needs to record regularly and privately.
  The waitlist transfer solution offers no timeline, and the only alternative ever shown was $700/month more, which is not reasonable.
  This continues to leave me in a unit that is unsuitable for the purpose I disclosed in good faith. You're at 96%, yet I've seen ***** give 5+ tours in the past two weeks alone.

  3. I Am Requesting A transfer to an interior-facing unit at my current rent
  
  Ive been patient, responsive, and professional throughout this process for SEVEN weeks. But the responses continue to sidestep the specific nature of my complaint: I was misled, and the current living situation materially impacts my ability to live and work as intended. This is unacceptable and degrading, I will no longer tolerate waiting. Im asking for a real resolution, not a PR response.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company is a scam! The regional manager **** is negligent and a gaslighter. Their whole business model is to recruit delinquents and drug dealers under the false assumption of "no discrimination" but they have drug dealers selling drugs outside the building making it unsafe for any families or civilians! Having a newborn child management refuses to evict the drug dealer who has harassed us multiple times and smoking and blowing weed in our unit.

  Business Response

  Date: 03/10/2025

  **** thank you for reaching out to LaVida Apartments via the BBB. We strive to ensure everyone in our community has a place they love to call home and are disappointed to hear of your dissatisfaction with your experience while at ******. To recap the conversations you had with our community team and leadership, it is extremely difficult to prove in court that someone is smoking in their home and even if we were able to do so, the eviction process is lengthy and extremely complicated, so this would not be an immediate solution for you. As such, **** offered alternative solutions for you, including allowing you to break your lease and move out, which you have communicated you will be taking advantage of. Once again, we are sincerely sorry for the inconvenience this has caused you. If youd like to discuss this situation further, feel free to continue the conversation with our community team.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business collected my move out payment (1 month after I vacated) then proceeded to send it to collections and refuses to take accountability for the error, no have they confirmed with the companies the payment has been paid.

  Business Response

  Date: 12/04/2024

  Thank you for reaching out to **************************** the BBB. We are sorry to hear of your frustrations and apologize for any confusion around your move-out payment. After your call last week about this issue, we reached out to our collection agency to update your account and the status has changed to Account Paid in Full. If you have any additional questions about this situation, please dont hesitate to reach out to us at ************. Once again, we apologize for the inconvenience that this has caused.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22589473
  
  I am rejecting this response because: it took constant visits to the property and me filing a formal complaint to have this rectified. The gentleman who assisted were kind however ******* is terrible.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment at ********* at ******************** in September 2024. There have been nonstop maintenance issues ever since. I went weeks without a washer due to rust, weeks without a sanitary dishwasher (due to mold/black sludge), and weeks with a leaking hot water heater. These specific issues were finally addressed after persistent complaints, but there are other ongoing issues that are being ignored. My sliding glass door lock hasnt worked since I moved in. The platform my water heater sits on is moldy/rotted and extensive water damage. My dryer vent is clogged and my clothes take an excessively long time to dry (160 minutes for a few towels, for example). I have contacted my community manager several times to address these issues, but I am being completely ignored. The community manager told me on October 18th during an in-person meeting that my sliding glass door lock and water heater platform would be fixed/replaced, but they never were. I have asked for money off rent repeatedly for the ongoing appliance issues, but I never get a response. I pay my rent ($2000/month) in full on time every month. I dont know what else to do besides get a third party involved.

  Business Response

  Date: 11/26/2024

  Thank you for contacting us through the BBB. We are sorry to hear that your concerns have not been addressed yet. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. Wed like to ensure you that we are taking your concerns seriously. We have our team scheduled to inspect and clean your dryer vents tomorrow, 11/26. Additionally, our team will set up time to inspect the platform your water heater is on as well as paint it. If you have any other issues, dont hesitate to reach out to our team directly by calling ************ as wed like to ensure these issues are resolved.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22579423
  
  I am rejecting this response because:

  The water heater platform needs to be replaced, not painted. It is rotting and moldy. It is a health hazard. It was already inspected on October 18th. I was told by the community manager in person that the platform would be replaced along with the water heater. This never happenedits still the same platform. The lock on my sliding glass also needs to be fixed, which was also inspected on October 18th. It hasnt worked since I moved in. Maintenance already attempted to fix it once when I moved in, but it still doesnt lock. This is an obvious safety issue. I already spent time with the team at ********* while they inspected these issues at my apartment. I just need these issues fixed, not inspected over and over again. Ive spent more than enough time on this. I feel like we are going in circles. 

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 12/10/2024

  ****, we apologize for the delay in making these repairs. We will be replacing your water heater platform, as requested.Additionally, our team will be coming by today, 12/10, to inspect your sliding door and determine what needs to be done to fix it. Please continue working with *******, our community manager, who will keep you up to date on these repairs.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No abatement or remediation or plan to do either has been done/accomplished. There is an ongoing Lead Contamination issue. If you lived in the building from *********. This may affect you. This affects the health and safety of tenants, especially babies and children.

  Business Response

  Date: 10/28/2024

  We are in receipt of the complaint by ************************* has been claiming contamination in her apartment unit for the last three years.  In 2021, an outside painting project did result in some dust particles entering Ms. ****** unit through the window; however, it was subsequently cleaned and cleared by professionals.  Through two separate and distinct lawsuits, it has been our position that nothing further needs to be completed and at this time, both lawsuits have been resolved.  ******** has not agreed with the courts and continues to file complaints with several agencies.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out of Meadows of Meridian Apartments under Simpson Housing. I provided them with a new address, which they claimed they did not have even though it was provided at least a month ahead of time. ****** from the office called and stated they owed us a refund on our deposit and she needed our new address to provide the refund. Now suddenly the paperwork that was sent shows they are charging $650 for new carpet when we lived there for only one year. We paid a $650 pet fee to move in with two small dogs one year ago and the carpet did not appear to be new then. I shampooed the carpet and we have professional cleaners come in prior to the move out, I do not believe the carpet needed to be replaced. We only had one small dog (our second dog passed away). Our dogs didn't even have access to portions of carpeted space. I want proof the carpet was new when we moved in and proof it was beyond normal use and had to be replaced, including a receipt showing it was replaced. They even had the ******** to send a threat to send us to collections with the first request for payment, again - after they told us we were owed a refund.

  Business Response

  Date: 09/06/2024

  Ms. ******** thank you for reaching out to us via the BBB. We apologize for the misunderstanding surrounding your forwarding address. We understand that you have been in contact with our community manager, ****** to discuss your concerns regarding your move-out charges, specifically the carpet. We recognize that you cleaned the carpets, however, due to the degree of the pet urine on the carpet, it did need to be replaced to be in an appropriate condition for new residents. Ive attached the invoice for the carpet replacement. We did pro-rate the charge to $650 for one year. Thank you for providing your credit card information to settle your move-out balance. If you have any additional questions, please continue to communicate with ******, our community manager. We wish you all the best with your move.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22237496
  
  I am rejecting this response because:  I paid $650 to bring two dogs into the apartment one year ago and now you are charging me with an additional $650 one year later.  I was forced to make a payment to avoid being sent to collections.  The picture sent by the property claiming to be my carpet was clearly not taken in my apartment.  I absolutely do not agree with the move out fees.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/17/2024

  While Ms. ******* may disagree with the move-out charges,The Meadows at Meridian stands behind the charges as the carpet needed to be replaced due to pet stains and odor, to prepare the apartment home for its next residents. The cost of the carpet replacement was pro-rated to one year, as Ms. ******* was only a resident for one year. ********** has paid her move-out charges in full and from the perspective of The Meadows at Meridian, this matter has been resolved. Ms. ******* can reach out directly to the property manager, should she wish to continue the conversation.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Assistance with Emotional Support Animal Issue To Whom It May Concern",I hope this message finds you well. I am reaching out regarding an issue I am experiencing in ******, ********, with my emotional support animals (***s), Rainbow and Twilight. I have had both dogs for approximately ten years, and they provide me with essential support for my mental health.Recently, my new landlord, *************************, at The Sanctuary at Tallyns Reach, requested that I provide an *** form. I promptly had my licensed psychiatrist complete the form, which was created by the legal team at The Sanctuary. However, the landlord is now refusing to accept this form and has insisted that I provide a detailed letter from my psychiatrist describing the specific ways each dog assists me with my disability. This request appears to be based on the guidance of the apartment's legal team and HUD guidelines.It is important to note that I have previously rented apartments in **** and *******, where my therapist's signature on the *** documentation sufficed without any issues. This sudden change in requirements after receiving a welcome letter from the landlord is both confusing and distressing.I kindly ask for your assistance in investigating this matter, as I believe my rights under the Fair Housing Act and the Americans with Disabilities Act may be at risk. I would appreciate your prompt attention to this issue, and I can be reached at ************** or via email at ************************************* you for your time and support.Sincerely,*****************************

  Business Response

  Date: 09/05/2024

  ******************** has sought a reasonable accommodation under Fair Housing by requesting two emotional support animals be allowed to live with her in her apartment unit.  As part of a reasonable accommodation request, we review the request to determine if there is a disability related need for the animal(s).  Typically, individuals only request one emotional support animal but in some cases more than one is requested.  HUD has suggested that more than one animal can be approved under Fair Housing;however, there needs to be a separate and distinct need for each animal. In Ms. ********* case, the documentation is not clear as to the separate and distinct need for each animal.  Her letter indicates that each gives support for specific issues but it is not clear what those issues are and how they relate.  We have denied Ms. ********* request for a reasonable accommodation, but we indicated that we would be happy to reconsider with further documentation specifying the separate and distinct need for each. We follow HUD guidelines in our review, approval or denial or our reasonable accommodation requests.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's in question owns the the apartment complex I live in *********************** in ******, **. We've been without power for more than 24 hours due to negligence and improper electrical maintenence. Rental law in this state says any building without water or power for more than 24 hours is unfit for people to live in. They expect us to go through our insurance when it's their legal liability to compensate rent or give us alternate temporary accommodation (ie a hotel room) until the problem is resolved. We'd like our rent adjusted accordingly as it's our legal right and this problem resolved quickly instead of the finger pointing we've been seeing in emails directed at the power company and the lack of any responsability being taken by this company.

  Business Response

  Date: 08/14/2024

  ********************, thank you for reaching out to *********************** through the BBB. We apologize for the inconvenience that the recent power outage caused you. During this time, our team did the best we could to keep you informed of the situation while also troubleshooting the issue, sending seven resident emails over 48 hours. During the power outage, your apartment did have half power, which still allowed for habitable conditions. We also had warm showers available at the cabana, as residents have access to those bathrooms 24/7.
  
  After some back and forth, it was ultimately determined that the power outage was caused by PSE, the power company. We worked diligently with PSE, our electrician, our maintenance team and Potelco to assist PSE in identifying the issue, so they could make the repairs to reinstate power.
  
  Once again, we apologize for the inconvenience that this caused you over the weekend. If you have any other questions or would like to further discuss this situation, please reach out to our office directly at ************.