Complaints

This profile includes complaints for Simpson Property Group, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simpson Property Group, LP

  7601 E Technology Way Suite 600 Denver, CO 80237

• 

  Simpson Property Group, LP

  2749 Walnut St Denver, CO 80205-2915

• 

  Simpson Property Group, LP

  2120 Blake St Denver, CO 80205-2038

• 

  Ridgeview Apartments

  12800 Harrisglenn Drive Austin, TX 78753

• 

  Puckett Place Apartments

  3447 Amherst Dr. Amarillo, TX 79109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in a Simpson Property about a year ago. Recently while checking my credit report I saw that there was a collection account from an agency related in regards Simpson. When I inquired, I was told that I owed money related to some wall damage. I was never notified of this charge by Simpson Property or the collections agency. I asked the property why I never received any communication: a phone call or an email. If I owed Simpson money I would assume that they would take every effort to collect. When I spoke to the complex (the employees were very kind and helpful as much as they could) they informed me that the communications were sent only via mail and confirmed with me that they had the correct address on file. I never received any letter from Simpson or the collections agency they work with. I asked if they could confirm with me and send me a postal receipt or contact information to Simpson's procurement department to confirm these were actually mailed and to possibly take the next steps with the post office. I was told that they have no such thing and that they simply put the envelope in the mail. I am currently attempting to apply for graduate student loans and this issue could impact my ability to get an education. I received no communication regarding outstanding debts and cannot get any receipt that these letters were indeed mailed to me. Again I would like to reiterate that the employees I spoke with at the property were very kind and as helpful as they could be. Simpson, please reach out to me so I can go to school and get this issue resolved. It is unimaginable why Simpson would not have made contact with me if I truly did owe them money.

  Business Response

  Date: 05/31/2023

  Thank you for taking the time to reach out to us through the BBB, ********. It is never our intention to provide confusing information that leads to a misunderstanding. After confirming your forwarding address, our assistant community manager mailed your move-out statement to the forwarding address that you provided. This statement was not sent back to ** as undeliverable via ***** Additionally, we provided you with the letter history from our collection agency with the dates and type of communication sent. Weve included this information again with this response. Please let ** know what clarification we can provide and what additional questions you have. You can reach us at ************ or *************************************************

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20090492
  
  I am rejecting this response because:
  

  Simpson Property Team, I appreciate your prompt response. Unfortunately I never received these communications that were outlined in the attachment. This attachment does not serve as proof of delivery, or evidence of mailing, of my move out statement or any communication. According to section **** of my Lease agreement (attached), I was to receive this within 30 days of moving out. 

  I received dozens of communications via text, email, and phone regarding other items while living at Skyhouse and was a great resident who always paid on time. It would be extremely out of character for me to miss something like this. Also curious to know why I was the only one hit with such circumstances as my previous roommate was on the lease as well. 

  Even if I paid this debt that I allegedly owe to the collections agency, they do not remove these notices from my credit report (if I request) and I will still unfairly be impacted while applying for student loans to go back to school. I am more than willing to work something out with ******** as my credit score is my main concern. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 06/09/2023

  Hi ********************* your lease, final move-out statements are not required to be sent via certified mail and since we did not receive your statement back via ***** we were unaware that you did not receive it, therefore we did not reach out to you about your balance. Our collections agency, ***************************** attempted to collect the balance from you prior to it reflecting on your credit. We apologize that it has gotten to this point, but unfortunately this could have all been avoided if you had responded to Hunter ********* request for money or reached out to our team after receiving notification from *****************************. If youd like to continue this conversation, please contact us at 214-446-3881or *************************************************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase in March. The item was said to be received on March 23rd. I picked the items up on March 25th (I received several other packages and one of the packages said to see mgt). I went the following day, one of the office workers went to the locker and checked my unit and said that it did not show my unit having any packages. I was told to speak to the mgr. who had access to the lockers and could open the lockers and check it. I went in the following day and spoke with her. She told me that looking through the locker would take her all day and that it was more than likely not sent because during ************** was claiming to have shipped pacakges that were not. I mentioned that it was not Christmas and I would like her to open the lockers so I can get my package. She said she didn't want to do that because that would cause issues with other residents who would wonder why mgt was going through the lockers. I suggested that she write an email asking residents to pick up their packages within the next x days because she needed to go through the lockers to check for a package. She did not like this suggestion. I followed up via email explaining that my package is important to me and while it is an inconvenience, this is within her purview to fix. It is just infuriating that people are in the office supposedly to help and go out of their way not to.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a "luxury" Simpson Housing apartment (Flux Apartments in ***********, **) in August of 2022 and have since experienced countless maintenance issues. Starred items have been unresolved since move-in. These include, but are not limited to:-Low water pressure at kitchen faucet, bathtub, shower head, and my washing machine and dishwasher are all running water at low pressure -Excretion of mineral deposit buildup at above water sources -Leaky faucets with little temperature control*-Odorous, leaky garbage disposal (not functional, rendering the kitchen sink and dishwasher not functional, despite numerous maintenance requests)-Dryer "check vent" light on, and dryer does not adequately dry linens, sometimes turning off mid-cycle*-Wobbly bedroom fan with no light bulb cover*-No screen on my balcony door*-Caulked-over mold growth*-Dirty carpets*-Disintegrating, flakey plastic cover on bathroom vanity lights*All of these issues have been communicated to management at least three times each over the past two months at minimum. Maintenance staff often enters the unit, dismisses the problem, and leaves the unit without doing any work. Staff also says that certain things cannot be fixed which I do not accept. On more than one occasion maintenance staff has admitted a lack of expertise and an inability to solve these problems. Maintenance staff has also remarked that I received the apartment in poor condition or that other units, including their own, also have these issues. The property manager has stated he wants to move out.Management does not respond in a timely manner to phone calls or emails, including on urgent matters such as power outages or water main breaks. Emergency maintenance is unresponsive and I have reached out to the corporate office. I am tired of spending over $1700 a month on a one-bedroom apartment in a modern, luxury 11-year-old building with these issues, and I expect for these issues to be remedied.

  Business Response

  Date: 02/24/2023

  Hi *****. Your feedback is greatly appreciated, and we sincerely apologize for the condition that your apartment home was in when you moved in. Your move-in took place during a management change and since then, we have a caring and customer-focused team in place to help us improve as a business so that you do not continue to have these problems. We know you have spoken with ******* and she informed you that our team will be walking your apartment next week at a pre-scheduled time that is convenient to you, to ensure all of your maintenance concerns are taken care of. We value your feedback and want to ensure our residents feel taken care of here at Flux Apartments. Please contact our office at **************************************  or **************, or kindly stop by during our business hours so that we can address any further concerns with you directly.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into the Mira ***** Apartments in September and since the beginning, we have had issues with the community management. When having our month of October rent ********** of the managers, made a comment referencing that our ***s in our apartment were aggressive. Never once have they shown even the slightest amount of aggression. This followed when I told him I was not going to just allow his maintenance into my home when I wasn't home as we have two dogs in the house and as an extra safety measure for everyone I wasn't comfortable with doing so. When turning in our filled-out *** paperwork for the second time he made a handful of comments about how everyone has an *** and how apartment complexes are losing tons of money for the lack of pet deposits and pet rent each month. From a household that relies on their ***, this is completely inappropriate and unprofessional. Starting in the month of October through January now, the complex claims to have not received a portion of our rent even with our bank statement reflecting otherwise. We are still being charged pet rent even after sending our *** paperwork to the office multiple times. The way the whole leasing team speaks on the matter is highly unprofessional when they act as if they don't know what I'm talking about when I have to bring everything to their attention multiple times before they start to take any type of action.,

  Business Response

  Date: 01/26/2023

  Hi *******, thank you for reaching out to us through the BBB. We value your feedback and want to ensure our residents feel taken care of here at **********. In reviewing your account with you, your rent payments are being deposited to ************* Services); we do not show any current or expired Recurring Payment Setup and we understand you are working with your bank to investigate. Regarding your pet charges, since you and your roommate did not bring the necessary *** paperwork for your animals at move in, you were charged a pet deposit and pet rent until this paperwork was received. Please contact our office at ******************************************* or **************, or kindly stop by during our business hours so that we can address these concerns with you directly.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* apartment property should provide a safe and peaceful living space, they have not. People have been smoking since 10/18/2021 and I have been emailing the manager and the assistant manager and all the staff knows, and this issue has not been dealt with to stop it. The manager recommended that I should get evidence of people smoking, I find that ridiculous because first of all its illegal for me to take pictures or videos of other residents in their apartment. The manager has told me that I can move out but why would I?, I am the one being affected I shouldnt be moving, they need to find the responsible people and move them out. The manager said she knows who was responsible and she would file for eviction at the end she did not go through with the eviction because her lawyers told her she cant do that. Which I also think its ridiculous. On of the last emails the manager basically told me theres nothing she can do. And my apartment now has a horrible stench of smoke that does not go away and that has been affecting my health, and according to the Fair Housing Act I am not being provided with a peaceful or safe place that I am paying for.

  Business Response

  Date: 01/04/2023

  Thank you for reaching out to us through the BBB and we appreciate you providing your feedback, Rubisel. We are sad to hear of your dissatisfaction with your experience while at our community. While we do have a no smoking policy, paragraph 11 of your lease agreement which Ive attached indicates that There Is No Warranty of a Smoke Free Environment. As you indicated, you are able to move out if you remain unsatisfied with your apartment home. We strive to ensure everyone in our community has a place they love to call home and we have done everything within our legal rights to assist with resolving this issue. Please reach out to our office directly at ************ if youd like to continue this conversation.

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint for ************** who are trying to charge me for drywall repair stating that it was bathroom cleaning. The invoice they sent me for $75 says "minor drywall repair through-out as needed" (attached). When I said I hung nothing on the walls and would not pay for regular wear and tear of > 2 years, they stated via e-mail: "I reached out to vendor, and they stated Drywall on their invoice, but it was actually the bathroom wall. They don't have a specific line-item description for bathtub cleaning and repairs, so it was for that." I don't buy this. Before moving out, I asked them about 1BR apt cleaning fee and was told if I didn't leave any trash, it was $150. I was charged $150 for it and paid it. Now they say $150 was for the kitchen only and this "drywall fee" is the bathroom cleaning. All correspondence on emails. I asked for a corrected invoice, but they were unable to provide it. Again, I am not paying $75 for drywall repairs unless I am provided with a correct invoice. It is a very small amount, but I will fight this as I am tired of their dishonesty.Their professionalism and honesty have been in question since they told every tenant they were the only ones having mice issues when in fact many apartments were swarming with mice. Since they hid my neighbor was carjacked at gunpoint in their gated garage. Since people's cars were getting broken into (mine 3 times) because they were too cheap to install a single camera in any level of the 5 level "gated" garage in the "luxury" apartment complex. Moreover, they are opportunistic people who charge %10 of rent for 1 day late rent just a minute before sending an email saying my autopay somehow got dropped. See ****** reviews. There is a lot to say, but I'll cut it here. I want the $75 "minor drywall repair" removed from my bill or a proper invoice sent to me. Since when drywall companies clean bathrooms? What company is this so I can ask for a proper invoice since the office cannot provide it.

  Business Response

  Date: 11/28/2022

  Hi Isik. Thank you for taking the time to submit your feedback through the BBB. We are sorry to hear of your frustrations and apologize for any confusion around your move out.As you were not ready to vacate your apartment at the end of your lease, we extended an extra courtesy day at no charge for you to finish moving. As documented by the attached photos, your apartment was not clean and as a result, our maintenance team was required to clean the apartment which led to the $150 cleaning fee. In addition to our cleaning fee,our vendor charged us an additional $75 for an extra clean and drywall fix on your apartment. As a result of you not vacating the home on the promised date and the apartment condition, were unable to remove the additional charges. If you would like to reach out to us via email to discuss this further, please do so at **************************************************,or give us a call at **************. 

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18460472
  
  I am rejecting this response because: I am not paying for drywall fix which your invoice clearly states. The pictures you attached does not mean anything, it shows cleaning is needed. No-one denied it. You told me without trash left behind cleaning was $150 dollars and I have not left trash behind and have gladly paid the cleaning fee. 

  This invoice is stated "drywall fix through-out". There is nothing on it that says cleaning. Sorry, I am not paying for your regular wear and tear unless you give me an invoice for cleaning from the vendor. The vendor clearly states it is drywall fix.

  Moreover, I did not leave the apartment a day late (I have proof of text exchanges with your staff) and that is the reason I could not clean the fridge and oven and I paid for those. As you well know I wanted to leave a day late and clean it, you said "no there were vendors coming the next day and they could clean it for $150". Therefore, I left as is and already paid your $150. 

  There is no reason for me to believe that $75 charged for drywall repairs as it states on the invoice is actually for cleaning. Prove that, give me an invoice that states that and I will gladly pay it. WITHOUT A PROPER INVOICE, I refuse to pay.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/08/2022

  We are sorry there continues to be confusion around your move-out charges, ****. As weve explained to you, our vendor sends a bulk invoice for their charges and we had to do a significant amount of cleaning to get your apartment ready for the next resident. Please contact our office directly at ************************************************** or ************ if youd like to discuss having the fee waived.

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18460472
  
  I am rejecting this response because: Not sure what confusion you are referring to. Facts are facts. And, there is no confusion. If I were you, I would stop lying as it makes you look disgraceful.

  Let me remind somehing for the umpteenth time. You tried to get me pay your vendor's charges for dry wall repair, right? And, then lied that it was for cleaning, right? How else would I get a hold of the drywall invoice you sent which I had attached to the initial complaint.

  Next time you want to lie, You should cover your bases better. You tell me I vacated the apartment late and then send me a drywall repair invoice for 10/4/22. Guess what? That happens to be day after my lease ended. You are so shameless and not worth my time. Best I can do for your potential tenants is to write reviews about your unprofessionalism and disgrace so others do not suffer.

  
  
  
  *************************

  Business Response

  Date: 01/03/2023

  Happy New Year! Our records show that you have paid the remaining balance on your account, so we are considering this matter closed and we wish you the best in 2023. Please contact our office directly at ************************************************** or ************ if youd like to discuss your account further.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18460472
  
  I am rejecting this response because: Your are not worth my time. You are a disgrace. I will continue to review your business across the web and tell everyone how deceitful your business is. I hope you get what you deserve this year aka get car jacked and live with mice and deal with a landlord who conveniently ignores. Moreover, I hope you stop lying and deceiving people into paying your regular wear and tear with made up invoices. Shame on you. I am not closing this matter. This for that person named S* next time before you lie about someone leaving late make sure you check the date on the invoice you sent does not prove you are lying. 
  
  
  Sincerely,

  *********************

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance issues reported 1) The garage door did not close. I reported the issue to the management staff and issue was ignored. Had to make the repairs myself.2) Toilet would not flush, clogged constantly, toilet seat does not fit the toilet, flushing did not clean the bowl, and had to hold the handle down for 5 seconds for it try and remove waste. Reported the problem multiply times to the management and was ignored. Discovered the property had a "maintenance" portal and reported the issue there multiply times. Was contacted the first time and told I could buy a new toilet myself. After being repeatedly insulted I repaired the toilet flushing issue myself as I discovered the toilet was not installed correctly.3) Overhead light in the kitchen does not work and hasn't for over a week. Reported the issue to maintenance and management multiply times and to date have been completely ignored. 4) The contractual trash service is not honored by ALL my neighbors. My entry way for days is commonly filled with my neighbors trash bags and boxes. The trash service commonly does not always pickup per the schedule defined or remove the trash left for them. Again leaving bags of stinky trash everywhere for days. The cheap trash cans we are forced to use are gross and belong in the PJs. Tenants are forced into being garbage men/women to make the property owners happy, and nobody wants the job!5) The property enforced a $17 month package delivery fee which nobody used.There are even more issues......

  Business Response

  Date: 11/02/2022

  Hi ******* thank you for taking the time to leave your feedback. We are sorry to hear of your frustrations and apologize for any confusion around your maintenance requests. In order for our maintenance team to make the necessary repairs, we need access to your apartment which you have refused. Our team is unable to do virtual maintenance repairs. Our trash vendor, Valet Living, has been short-staffed and we acknowledge that this has presented some issues for our residents. Weve been communicating via email how to handle your trash in the meantime. Please let us know if you have not been receiving these emails. As of November 1st, the ********************* has been cancelled and residents are no longer being charged for this service. We want our residents to feel supported and taken care of at our community, so please get in contact with our leasing office at ************ so that we can answer any questions.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18341728
  
  I am rejecting this response because:

  It is clear to me tenants having to poo, see in the dark and having to depose of trash is an inconvenience to your property.  Communications with other tenants tell me my issues are not isolated to just me.   If tenants are treated this horrible I am sure this property owners treat its employees even worse.   It is clear nobody likes working at this property and doing as little as possible is the norm.   After being insulted so many times do not ever expect me to phone your office.  Was even caught in the middle of your office staff getting into a conflict with another tenant, where the other tenant stormed off extremely angry.

  1) This is the first correspondence you have made to me about the kitchen light as you have ignored all 4-5 earlier requests to date that all included my phone number.  I originally noted in writing you can have someone repair the fixture if they wear protection from giving me the virus, ******* people a day are still dying.   So I am calling BS on your response.  To me you obviously do not care about anyone's health, well being or quality of life so cut out the generic excuses as they are not accepted.   Common customer service parroted talking points:  "We are sorry you feel that way" and "We are sorry for the convenience" 
  

  2) I want to be compensated a standard plumber and garage door service fee of $600 for having to fix the garage door and correctly install the toilet myself after being told if I don't like how the toilet worked I could buy my own.  Just like the light fixture the first few repair messages sent to your office were ignored.   ARE YOU GOING TO BLAME ME FOR THAT TOO!

  3) You make excuses rather than pick up the trash your royal yourself.   You are in violation of contract with regards to the trash service.   I sent you images of piles of trash left out yesterday and again today trash and cans are left outside which I have photos of.  I literally live in a garbage dump.  You cannot hire anyone to pickup the trash and you can not get tenants to honor the terms of their lease.  Nobody wants to be your be garbage collector service, including the tenants.   I do not blame my neighbors as the trash service is horrible because the property does not want tenants to have trash like normal human beings.    *** services *****, because nobody want to have smelly trash inside their apartments for days and none of my neighbor want the cheap tiny plastic trash cans in their apartments which you can see are always littered at the entrance way.   Stop being greedy, get dumpsters and plan on your customers to throw large items away and not have them break down every box into 6" squares.   Stop wasting our time, stop treating tenants like we work for you and having us live in a garbage dump.   I will check the lease to see it included a $25 monthly trash fee.

  4) I see your delivery service as a scam and a class action suit should be filed.

   

  *** owners of this apartment complex made 10s of millions the last couple years by their property values sky rocketing.  Yet the owners are still not happy with their profits and would prefer to treat everyone like c*** so to line their pockets even further.   I called your corporate office and as expected they did not answer the phone or return my call.
  

   

  In your BBB response you blame me or someone else for all your failures. *** sucking never stops!
  

  
  

  Not accepting excuses,
  

  
  *******  

  Customer Answer

  Date: 11/07/2022

  Would like my response to include the request that the apartment complex schedule a time to complete the repairs of the overhead kitchen light and insure me the repair person wears a mask via the BBB.  Speaking directly to the office is the problem, not how anything is going to get resolved, I have seen and experience first hand how rude the people that work here can be.   Filing a BBB complaint was the only way they even acknowledged my need.

   

  I would also request that the following two issues be recorded in the public domain of my complaint.

   

  1) At move in I was asked how much do I drink.  I would guess is only asked to men.

   

  2) At move I was pressured to sign a blank apartment inspection form.

   

  I believe these practices are illegal and have to stop.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are three issues that deserve resolution. 1) The new parking management system. 2) The garbage disposal practices at Gramercy in Buckhead. 3) The elevator inspections 1) The apartment complex has recently introduced a system that limits free guest parking to 48 hours per week per unit. The implementation of this system was horribly communicated. The front office claimed that an email had been sent out, but the email sent out contained no information regarding the guest parking rules. The website to register for parking also had a blank rules section. Finally, the front office claims it left paper fliers to communicate the change on people's door, but I have talked to multiple residence that also claim we didn't receive the fliers. So, residents are being held liable for a system that was not communicated. Every single visitor parked in visitor spots has received a boot in the past 2 days because of this system. The front office has provided no solutions and has communicated we are at fault for their actions.2) The sanitation practices at ***************** are lacking. Every week the garbage trash chute rooms fill up to the point where garbage bags are spilling out of the room. These bags are causing the complex to smell horrible. It is also causing flies to gather around the bags which is unsanitary. 3) Every elevator in the complex is beyond it's inspection expiration date. The parking deck elevator has no inspection sticker at all. I have filed maintenance orders to have them inspected, but no action has been taken or communicated. This is dangerous for the community and demonstrates negligence or at least lack of care by the property group managing the apartments.

  Business Response

  Date: 11/03/2022

  Hi **** we appreciate you letting us know about your experience at our community. Your feedback will help us to improve as a business. We spoke with you recently about the guest parking system. Regarding the trash situation, this is a work in progress. Unfortunately, we have a golf cart that is out of order, which we are working on repairing to make the trash easier to collect. We contacted our inspector and they indicated that our inspection is not due until December 2022. The elevator permits are on file with ****** County, if youd like to look into this further. If you would like to discuss your concerns further, please dont hesitate to reach out to us at ************** or *****************************************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** and myself, ***********, moved into Unit **** on the date of Saturday, October 8th, 2022. We noticed there were a few dead bugs and bugs that were still alive on the floor as we were moving our stuff into the unit. After moving all of our stuff we noticed more dead bugs and more alive bugs back in the unit (after we cleaned off the previous bugs the previous day). This started to raise our suspicion, as we noticed bugs across the entire apartment unit, e.g. living room, bedroom, bathroom, kitchen, etc. We noticed new bugs kept coming out of the little crevices every 30 minutes, so we started to get real worried. We ended up sleeping there that night, as we had work to attend to the next day (Monday). After sleeping that night, the next morning, we noticed more and more bugs were still coming out of the crevices, and that is when we knew we had major issues at this unit. That is when I sent out an email to ******* and ***** and asked immediately for a new apartment, as this was unacceptable, and breaches the terms of the contract we signed, as this was not a livable unit. Overall throughout the first night we stayed there until the next day, we saw about ***** cockroaches in the units over the entire unit.During the course of this event, we have encountered an extreme unpleasant experience and a numerous time-consuming works we had to take care. Mental traumatic experience to see countless roaches.Therefore, we are requesting not just re-imbursement for the moving helpers who helped us move into our new unit on Saturday, 10/15/2022, but we also are requesting 3 months of rent credit to our new unit **** as well, for reimbursement based off the mental trauma, stress, time, and energy. Links to photos and video: https://www.dropbox.com/s/py7zf87 https://www.dropbox.com/s/5d3ffx3cmaoc9sd/IMG_1854.MOV?dl=0

  Business Response

  Date: 10/21/2022

  Thank you for reaching out to us through the BBB, Suju. We sincerely apologize for the issues that you had at your move-in are sad to hear of your dissatisfaction with our community. We strive to ensure everyone in our community has a place they love to call home, and as such, we believe we have fairly compensated you for this situation by promptly transferring you to a new apartment, offering reimbursement for your moving expenses and hotel stay.Please get in touch with us at ************************************************ or ************** if youd like to continue this conversation.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after moving in, someone jumped off the 17th floor & committed suicide. No one from mgmt informed us. All they said was there had been an accident & we couldnt leave the building. There was a shooting outside the Property & one of the bullets hit skyhouse, no one informed us. There was a shooting INSIDE the building on the 5th floor by a RESIDENT. After this incident I had enough & feared for my safety. People have been robbed in the garage, cars have been broken into, & car parts stolen. It got so bad that they emailed residents telling us to avoid walking alone? garage gate didnt work for the longest time & the security was useless. The hallways constantly smelled of weed, my neighbor was selling drugs & had people coming out of his apt at all hours. Theres tons of drug dealers living there. Mgmt acted like they didnt know but that was false. Even after I complained they did nothing about it. I had originally resigned my lease reluctantly due to personal reasons & not being able to move but after the shooting inside the building I felt extremely unsafe & uncomfortable living there. Also, someone accessed my apt without asking me or letting me know. I found out when items in my apartment had been Rummaged through & items misplaced. When I went to mgmt they had no idea what happened, later they tried saying it was ******************* was a leak which was a lie. When I decided to terminate my lease due to the last shooting ******* was rude & not willing to work with me. He would only let me out of my lease for a fee of $2600. Even after They leased out my apt BEFORE I even signed my termination documents. I should not have to pay any termination fee when someone died on the ****************************** were multiple shootings endangering their tenants. It is not a safe place to live. They also replied to my yelp review & in their response they included where I currently live. That is unacceptable & personal info they should not publicly share

  Business Response

  Date: 10/07/2022

  Thank you for taking the time to provide your feedback, *****. We are disappointed to hear your negative feedback.  As indicated in your lease agreement, Section 19, We do not warrant security of any kind.  We were more than agreeable to allow you to break your lease agreement in accordance with the terms of the contract which you chose to do.  We wish you the best at your new home.  If you have any further questions, please reach out to us at ****************************************************

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18179816
  
  I am rejecting this response because: Paragraph 7.3 special termination rights of the *** lease states death of a sole resident based on that single issue I have a right to terminate without paying a termination fee. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2022

  In response to Ms. ******* non-acceptance, we do not agree with her interpretation of the lease provision,Section 7.3.  This paragraph states in full Special Termination Rights.  You may have the right under ***** law to terminate the Lease early in certain situations involving military deployment or transfer, family violence, certain sexual offenses, stalking or death of a sole resident. It is clear that death of a sole resident means when there is one leaseholder on an apartment lease and that person passes then the lease may terminate early because there would be no one else living in that apartment unit.  This lease provision does not include when anyone at the property passes away. Again, **************** chose to move to a neighboring property before her lease term ended and therefore is responsible under the lease agreement to pay any early lease termination fees.  Our position remains the same in that the amounts are still due and owing.