Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trial of *********** on 10/17/24. I canceled that free trial the next day, 10/18/24, via their website. I did not receive email proof of the subscription beginning, or of its cancelation, at any time. I noticed on 01/17/25 that I had been charged monthly for the subscription via ******, despite canceling before I should have been charged. I had zero emails from Photobucket over this 3 month period, just monthly charges to ****** for a free trial I had canceled on 10/18.This is a violation of the ***'s One Click to Cancel law; it is illegal to have continued to process a monthly payment despite my cancellation of a free trial. There are a plethora of identical complaints all across BBB. Photobucket's TOS state that refunds must be requested within 48 hours, and so they are unlikely to refund me for these 3 months of payment. However, I'd like to report my problem here, so other consumers are aware of this fraudulent practice, and avoid signing up for any "free" trials through this business. They will not honor the terms of this trial and make it hard to seek refund.

  Business Response

  Date: 01/24/2025

  Hello there,
  
  Thank you for your concern. Our refund policy specifically states that a refund request must be made within 48 hours of the initial request. We did issue a refund for their January payment; however, we will not be issuing any refunds prior to January. We do understand that the customer states they cancelled their trial and if they do find proof of this at any point, please have them contact us. We'd be happy to review that information.
  
  Thank you. 

  Customer Answer

  Date: 01/25/2025

   
  Complaint: 22848629
  
  I am rejecting this response because: the business is requesting proof of cancellation, but they did not at any time send me any proof of my account - either my subscription OR proof of my cancellation. They are well aware there is no proof of cancellation, as they never supplied me with one, or of any record of this subscription I did not keep after its free trial.
  
  Based on the VERY many complaints that are identical to mine, in which others canceled subscriptions were continually charged for months, it is clear Photobucket is engaging in a fraudulent practice in violation of FTC law by making their subscriptions challenging to cancel and not honoring the terms of their free trials. 
  
  As I expected in my initial complaint, this business was unlikely to issue a refund of these charges, as they have failed to do so for myriad customers who filed ******************** complaints.  I am unsurprised that they are failing to remedy these erroneous charges, and I do not accept this response. Photobucket is blatantly a scam operation, and have earned their current F rating with BBB. It is not a company that is trustworthy with credit card information, and I would advise any potential customers to steer clear, as they will not refund you for charges you did not authorize.
  
  Sincerely,
  
  ***** Dupuis 

  Business Response

  Date: 02/10/2025

  Hi there,

  Thanks for your reply. We do understand their concerns; however, without any proof of cancellation prior to the time of the refund we issued in January, we cannot issue any other refunds. We do understand that this isn't the outcome the customer would like and our refund policy is that the request for a refund needs to be made within 48 hours of the initial payment. ****** has sent receipts every time their payment method is charged.
  
  Our customers can change or cancel a subscription on their Settings page. To get to the Settings page, click on the icon in the top right corner --> select Settings, and --> click on the Membership tab. There are three pages to complete the cancellation of a subscription, and we have a message to contact Support if there are any issues with cancelation.
  
  If the customer needs any further assistance, please have them contact our Support team.
  
  Thank you.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22848629
  
  I am rejecting this response because: it does not resolve the issue of fraudulent and repeated charges to my account after cancellation. I will be escalating to the *** as this is a violation of their policy. I advise other customers to avoid sharing payment information with *********** as there is a documented pattern of fraudulence on their part.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many years ago I cancelled my Photobucket account when they refused to 'grandfather' in fully paid accounts. I sent at least 5 emails specifically telling them to cancel. Specifically also to REMOVE any and all of my images from their account. Which they are still holding on to at least 14 years later. Now, they have spammed my email at least 1 time PER WEEK, with ****** letters about 'don't you want to rescue your account'? I attempted to contact them reminding them that back around 2012 I cancelled my account with them and DEMANDED that they remove it. They continued to assert: you have to give them your info to do that. I refuse to resubmit account info that I have removed more than a decade ago to do something that they should have done AT THAT ******* is infuriating to see that suddenly they are desperately trying to scam people after this long. I want them to STOP contacting me, and permanently remove the account that they were told YEARS AGO to remove in the first place.

  Business Response

  Date: 12/31/2024

  Hi there,

  Thanks for your concern. We looked in our ticket system and found one email ticket from them asking to delete their account. Per our policies, we have to verify that the account owner is writing in before we can delete it. They did not verify their information, therefore the account remains deactivated in our system.

  If they don't want to provide that information, then they will need to delete the account themselves.

  Please direct the them to this page:
  *************************************************************************;
  
  From here, they will need to click through all of the confirmation pages to complete the process. They will see a pop-up confirming that the account has been queued for deletion.
  
  If they run into any issues regarding the account deletion flow, please have them contact us.
  
  Thank you.

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22744513
  
  I am rejecting this response because:
  

  Look farther back in the history of the account attached to the emails you keep spamming, and my requests were submitted NUMEROUS TIMES. More than 10 years ago: thus don't expect me to go digging that c*** up. Your company is illegally keeping items visible on your hardware long, long after your 'threats' to remove the accounts. If you're going to tell me to do anything, REMOVE THE ***** you are not supposed to be storing AS REQUESTED a DECADE ago.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  want access to my account so i may get back family phots i had uploaded to keep safe. i shouldn't have to pay for them to retrieve them from their serves

  Business Response

  Date: 01/06/2025

  Hi there,

  Thanks for your concern. We have reached out to the customer and please have them check for ticket number 7303520 so we can assist them with downloading their images.
  
  Thank you.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** has charged me for a subscription renewal today yet I have not been able log into the site for a YEAR. Ive tried to contact them in social media and no response anywhere. ***** just charged me today for a $5.00 renewal . Although its a small amount its still wrong. Please help.

  Business Response

  Date: 12/11/2024

  Hello there,
  
  Thanks for your concern. We have created an email ticket so we can better assist the customer with these issues. Please have them respond to the ticket number 7215861.

  Thank you.

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of two or three months, I received multiple emails from Photobucket indicating that I would need to download and save my photos to my own hard drive if I did not plan on purchasing a subscription to continue using Photobucket's servers online. Each time, I tried to log into my account but was told I could not access my photos without first paying. The emails did not say I had to pay to retrieve my photos, simply that I would have to pay if I wanted to continue using the service. I presumed I'd be able to download my photos at least with a one-time access, but would have to pay to continue to log in multiple times after that. I was never given an opportunity to download my photos. Instead, they seemed to be held hostage and I had to pay before I could even see what photos I still had on their servers, if any. To my knowledge, I was never given an opportunity to download my own files without hitting a paywall. I feel I should have been given at least one opportunity to log in to see and/or download what files I had on their service before being hit with a demand for money. This seems like a hostage situation. I should not have to pay for something that I already own. The files are solely mine.

  Business Response

  Date: 11/27/2024

  Hi there,
  
  Thanks for your concern. We have created an email ticket to assist them with accessing the images on their account. Please have them respond to the ticket number 7166430 so we can better assist them with this.
  
  Thank you.

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of two or three months, I received multiple emails from Photobucket indicating that I would need to download and save my photos to my own hard drive if I did not plan on purchasing a subscription to continue using Photobucket's servers online. Each time, I tried to log into my account but was told I could not access my photos without first paying. The emails did not say I had to pay to retrieve my photos, simply that I would have to pay if I wanted to continue using the service. I presumed I'd be able to download my photos at least with a one-time access, but would have to pay to continue to log in multiple times after that. I was never given an opportunity to download my photos. Instead, they seemed to be held hostage and I had to pay before I could even see what photos I still had on their servers, if any. To my knowledge, I was never given an opportunity to download my own files without hitting a paywall. I feel I should have been given at least one opportunity to log in to see and/or download what files I had on their service before being hit with a demand for money. This seems like a hostage situation. I should not have to pay for something that I already own. The files are solely mine.

  Business Response

  Date: 10/25/2024

  Hi there,
  
  Thanks for your concern. We have contacted the customer via email, and the ticket number for that email is 7055352. Please have the customer contact us through that email so we can assist them with downloading their content and deleting the account.
  
  Thank you.

  Customer Answer

  Date: 10/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the link to download my content on Oct 25, 2024, 10:31?AM.
  
  Sincerely,
  
  ****** S

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an online photo storage service with a free 7 day trial. They required a credit card. I canceled within 3 days of signing up and they charged my back and refuse to return my money.

  Business Response

  Date: 10/04/2024

  Hi there,
  
  Thanks for your concern. We do offer a free trial; however, the customer purchased a subscription rather than starting the trial.
  
  We understand that they would like a refund but the refund request wasn't made within 48 hours of the initial payment, which is our refund policy. Due to this policy, we cannot issue a refund.
  
  We can confirm that the user did cancel their subscription and it's set to expire on September 29, 2025.
  
  If they have any further questions or concerns, please have them contact us.
  
  Thank you.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22377802
  
  I am rejecting this response because I signed up through this ad on ******** that clearly states federal. This is misleading because it says free trial and then you will be charged if you keep the service. They are using shady tactics to trick people into subscribing. Also it must be buried somewhere in the fine print about the 48 hour policy. There are similar complaints against the company posted all over social. 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from *********** stating that they had locked my account and that I had to pay to access it and save any of my photos / videos. I wanted to download any photos that might be on the account, so I paid for a month's subscription to do so. However, once I paid my money and logged on I found there was not a single photo or video on the account. I find the email deceptive to the least sophisticated consumer because it insinuated I had photos that would be lost. I feel like accounts without a single photo or video should be excluded from this mass mailing. It was only $5 for me personally but I wonder how many other consumers they've duped into paying. Very shady business practice.

  Business Response

  Date: 09/18/2024

  Hi there,

  Thanks for getting in touch with us. We have created an email ticket for this customer and addressed their concerns with their account and the refund request. Please have them review the ticket number 6929099 if they have any further concerns with their account.
  
  Thank you.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for photo bucket years ago, it was free. Now, to access my photos genre requiring me to pay them or theyre going to delete my photos. Isnt that extortion?

  Business Response

  Date: 08/28/2024

  Hi there,

  Thanks for your concern.

  We've generated an email for each Bucket on file for the customer's account, to be sent to the account email address. They will receive a download link for each Bucket containing images and a notification regarding any empty Buckets on file. The download links will be valid for 7 days after theyre generated, so they have plenty of time to download all of their images.
  
  After they download their images, please have them sign in to their account at **********************, then copy the following link into their signed-in browser tab URL bar to begin the deletion process:
  *************************************************************************;
  
  If there are any other concerns or questions, please have them contact us.
  
  Thank you.

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I do feel as though they should reimburse anyone who paid out of fear of losing their pictures. Im glad I went to try BBB as some of the pictures were of my children when they were newborns and their grandmother who has since passed away 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 08, 2024 at 9:56 PM I had requested on the *********** website that my ********************** be cancelled. I never received a confirmation number on their website after the cancellation had been completed nor did I receive any emailed account cancellation confirmation from them like most companies send you upon doing a cancellation. I took screenshots of the Photobucket cancellation confirmation messages on their webpage as proof in case there were any issues in the future. The included photos show the messages that popped up on the computer screen after the cancellation had been done on their website along with a screenshot of their Photobucket support website page that states that when you cancel your account with them they will discontinue the recurring payments. The screenshots of the cancellation messages have the *********** of when they were taken in the photo details. They not only billed me $5.99 for June 2024, but also $5.99 for July 2024 when my account was supposed to have been cancelled as of May 08 2024 at 9:56 PM. I took screenshots of my cancellation messages from Photobucket the night that I made the cancellation because I had a feeling they were going to continue trying to charge me even after I had cancelled my account with them. This is fraudulent activity and scheming/scamming that they have going on, to keep charging people for their services even though the customer cancelled their Photobucket account months previously. This isn't an isolated incident as there are plenty of complaints online from other customers having the same issue of being charged after their account should have been cancelled. I see similar complaints your website as well. I've tried to resolve this directly with Photobucket, but they refuse to refund me for services that I shouldn't have been charged for in the first place because my account was Cancelled. I'd like a refund for both months of service that I did not use & had previously cancelled. Thank you.

  Business Response

  Date: 08/28/2024

  Hi there,
  
  Thanks for your concern.
  
  We have reviewed the information provided to the customer and we were unable to find an email from ****** stating that this subscription was cancelled until July 31, 2024. The customer was issued a refund for their payment in June; however, since it's past 48 hours of the initial payment, we will not issue a refund for the payment in July.
  
  We can only issue refunds if the request was made within 48 hours of the initial payment.
  
  If the customer has any other questions or concerns, please have them contact us.
  
  Thank you.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22189501
  
  I am rejecting this response because:

  Their date of cancellation is not accurate. My subscription cancellation was first done on May 8th, 2024 at 9:56 PM directly on the Photobucket.com website as per their directions state to do on their support.photobucket.com link that I took a screenshot and circled in red. It states per their support.photobucket.com page in their exact words "To cancel your subscription, simply login to your account and head to your account settings page. KEEP IN MIND THAT BY CANCELING, YOUR RECURRING PAYMENTS WILL BE TURNED OFF." My recurring payments were not turned off as they state on their website that they would do. I still continued to get billed. I didn't realize I was still getting billed until I went into my ****** account to check for a different purchase that I made and saw that I was still getting billed by *********** even though I had already cancelled my services with them back on May 9th, 2024. I then cancelled my recurring payments directly with ******, which finally stopped me from getting billed any longer from Photobucket. They did provide a refund for June, but not for July. I should not have been billed for either of those months. I would like refund for July. *********** is the only company I know that DOES NOT provide the customer with a subscription cancellation email confirmation when you cancel services with them directly online on their website. It seems like a perfect tactic from them to be able to scam customers out of money by continuing to bill them even after customer cancelled services with them directly through their site. They seem to do this in hopes that the customer doesn't notice that they are still getting billed by them and then by the time that the customer does notice they use the line" oh we can't reimburse because it has been more than 48 hours" generic statement that they given to others to get themselves off the hook. And of course since they don't provide the customer with any type of email confirmation cancellation when the customer cancels directly on their website, the customer then would have no proof which I am sure that *********** does on purpose to be able to get of having to reimburse funds for a cancellation of service that was already done. I have had this happen with companies in the past, that is why I took screenshots that have the date and time information attached to the photos as proof of when the cancellation was done just in case. As stated before, this is not an isolated incident. Others have complained also about continuing to get billed after they cancelled their services directly on their website and not receiving a cancellation confirmation email either. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/06/2024

  Hi there,

  Thank you for your reply.
  
  After reviewing the new information, the screenshots are for a different account that the customer has with us. The request for the refund is still after our 48 hour refund policy and we cannot issue a refund for the July payment. If there are any other questions or concerns, please have the customer contact us.
  
  Thank you.
  

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22189501
  
  I am rejecting this response because:

  The statement that Photobucket is making about me having two separate accounts and that the screenshots are from a different Photobucket account is ABSOLUTELY FALSE. I have only ever had 1 photobucket account in all the years that I have had a Photobucket account. I have had photos on the account for over 16 years. When *********** first started; it use to be free to keep photos on your Photobucket account. But then they sent an email stating that they were going to begin charging for their services of storing photos and if you didn't do that that you would lose your stored photos through them. So I paid to reopen my Photobucket account & get my photos off my account and then cancelled my account after I had saved all my photos onto a separate harddrive. I never used their services in June or July. I have found emails sent directly from Photobucket in June 2024 and July 2024 showing that my account had been deactivated due to inactivity which proves that I got charged for services from *********** that I did not use in June of 2024 or July 2024. I have attached screenshots of the emails sent to me from Photobucket stating that my Photobicket account with my only email address associated with an account was deactivated. As stated previously, my account had been cancelled on May 8th 2024 which was way before the June or July time frame. This was ample time to cancel my account and not charge me for the following months. Photobucket didn't cancel the recurring payments like they were suppose to as per their website states that do once your account has been cancelled and that is why I had to go through ****** to finally put a stop to Photobucket charging me for an account that should have been cancelled months previously. And it states directly on their website in the directions that once you cancel you account on their website that they will discontinue recurring payments which they DID NOT do. As I said before what they are doing is FRAUD. They don't send a cancellation verification by email nor do they give a confirmation number of the account cancellation when you do it. This is the perfect tactic to be able to scheme customers out of money by charging customers for services that were suppose to have been cancelled because the customer has no "proof" of cancellation. They should be investigated for fraudulently charging customers for services that had already been cancelled by customers. This is not an isolated incident. Look up *********** reviews and complaints. Look at how many people have been scammed the same way bu them. I am sure that they gained thousands of dollars by scamming customers this way. They are now resorting to lying and stating that the screenshots I sent of the cancellation were from a different account (which is not true) just as another excuse to not give me my refund. They are a **************** 

  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/17/2024

  Hello there,

  Thank you for your reply.

  Upon further review, the customer provided information for two different accounts.
  
  For example, the screenshot titled "Screenshot_20240508-215624_Samsung Internet.jpg," the email address is ************************* The account that had the subscription active on it was associated with ********************** These are two different accounts.
  
  We are firm in not refunding the payments as the customer didn't contacted us within 48 hours of the initial payment.
  
  If the customer has any further concerns, please have them contact us.
  
  Thank you.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22189501
  
  I am rejecting this response because:

  Again; Photo****et which a scammer company, is trying to pass off the **** and not provide a refund for charges that were not suppose to have been made in the first place. They are relying on customers just accepting the fraudulent charges from their company (Photo****et in this case) and not fighting the charges or doing anything about it so that they as a company can pocket the money and keep lining their pockets. I have done a lot of business with companies and have never dealt with one that was such an excuse maker and so adamant about not doing the right thing and providing the customer with a refund for services that the customer didn't use. For anyone reading this claim stay away from this company and don't provide them with any payment info as they will continue to charge you and then use the same excuse of the refund having to have been done in 2 days which is a scam and fraud. Save yourself the trouble.The reviews and complaints online about Photo****et speak for themselves. I paid for my Photo****et account with my ****** instead of a bank card because I don't like companies to have my actual bank card info for this very reason. The reason of possible continuous charges from company even after account closure of account with company and with in this case it was ***********. At least with ****** payments you have a better chance of funds protection. Your account that you made payments with has nothing to do with email address associated with the account and the one that should have been closed out and no longer charged any payments for. Either way that account should have been closed and no more payments should have been collected for it. But that is not what they did. They continued to charge me. This is not an ethical business and they should be investigated.

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/20/2024

  Hi there,

  Thanks for your concern. We do understand that the customer is frustrated by this situation; however, these are our Terms of Use and Policies. We looked at their accounts and can confirm that both no longer have active subscriptions, so moving forward they won't be charged.

  If there are any other concerns, please have the customer contact us.

  Thank you.