Reviews
This profile includes reviews for Premier Roofing Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDANIEL R
Date: 04/12/2023
5 starsDANIEL R
Date: 04/12/2023
Premier Roofing just did a fantastic job installing my new Solar roof on my home. Despite being a very complex roofing project with brand new nailable solar shingles they were able to complete it in only 2.5 days. They had great attention to detail with all of the flashings and even neatly stacked the leftover material in my garage. Great people and great workmanship!
Premier Roofing Company
Date: 05/08/2023
Thank you for taking the time to write us a review. We are pleased to hear that our team made your experience pleasant. Enjoy your new roof!Review fromDebbie L B
Date: 02/07/2023
2 starsDebbie L B
Date: 02/07/2023
I'm not very happy with Premier Roofing out of *************** ,Co.They came to the door and we talked about the having the roof fixed So they came up with a quote , But didn't give me the paper, then they said that they couldn't fix the roof until Oct.2022. So they came out and did the roof but the people they had could not speak English , Then they they left but no one told me that they haven't to finish the garage , So now.They didn't finish getting ************ gutter until Jan 16th. So the project manager pick up the checks ,and i ask him if i could pay the quote and he told me next week . Well no call back so i get a bill for over the quote and they want more money than what we decuiss, so i 've call the project manager and let a message ,have not call me back about the ***** *** the other person, still no call back. *** they are saying they got paid from insurance *** 12/19/22 . *** that is not true ,because the project manager didn't pick-up the checks until Jan 16th 2023.So now they want a Finance late charge in the papers, so i don't know what to do. because i don't want bad credit. Need help so that they won't make me pay the rest of the bill.Premier Roofing Company
Date: 06/21/2023
Thank you for reaching out and we apologize for any problems surrounding your project. Please reach out to your local branch, they can help resolve these issues or check the *** page on our website.Review fromDarin S
Date: 11/04/2022
5 starsDarin S
Date: 11/04/2022
**** was great to work with; responsive, helpful and knowledgeable. Highly recommend working with ****!Premier Roofing Company
Date: 05/23/2023
We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you enjoy your new roof!Review fromLoren M
Date: 08/16/2022
1 starLoren M
Date: 08/16/2022
Had roof installed by this company about 8 years ago. Promised professional installation, with workmanship guarantee, and professional clean up. Will credit if roofing team leaves a mess. Well, right after install which appeared to go well, found around 50 nails laying in my yard. Call ***** who came out and received all the nails I found, and asked what credit I get for such a poor job cleaning up, 50 nails is a lot of nails to miss. Was told oh I will ding their pay, well how does that compensate the home owner? Sounds like the owner ***** finds great pay savings and pockets the mess up. Kind of poor clean up guarantee when only person it benefits is the business owner and the homeowner has to suffer the risk of a unfounded nail in the foot if not found. Never received a apology. But I just moved on. Well then found 7 full unused pack of shingles I was charged for, was advised he was keeping them, I agreed on the price which included them, so he wasn't crediting me and was taking them.Fine I guess he is correct, I agreed to the price and he is well within his right to not offer a partial refund on bought and unused material.Well had lighting strike my house, had to have shingles replaced @$500. Well wasn't going to get a second bid since he is warranting this roof and feeling if someone else worked on it, he might void his roof warranty. So I ate it.Well come to today where my roof is leaking. Had ***** and his employee ***** come out to look at figuring they could find leak and area possibly workmanship in the install, warranty should cover such things.Well comes out tells me it's a flashing issue. I ask well isn't that a installation issue and therefor covered under your workmanship warranty? Nope, not our problem, we didn't replace the flashing when we did your roof. I advised them they had to have messed with the flashing since they replaced the plywood on the original install in the same spot. Was again advised not their fault I will have to pay for it.Premier Roofing Company
Date: 06/21/2023
Hey *****. Thank you for your feedback! On average, ****** nails are removed when replacing a roof and though we do our best to pick up as many as possible, there is always the possibility that a small percentage are left behind which is covered in your "Prepare for your new roof" documents and signed off on by the homeowner before install. We are sorry for any inconvenience caused and suggest you reach out to your local branch for assistance or check the *** page on our website. Thank you!Review fromPat M.
Date: 07/28/2022
5 starsPat M.
Date: 07/28/2022
Very pleased with their service and all the work they did for us **** followed through with the issue we had and was resolved in an hour??.Premier Roofing Company
Date: 05/23/2023
We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you enjoy your new roof!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.