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Business Profile

Roofing Contractors

Premier Roofing Company

Headquarters

Reviews

This profile includes reviews for Premier Roofing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Roofing Company has 14 locations, listed below.

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    Customer Review Ratings

    2.84/5 stars

    Average of 45 Customer Reviews

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    Review Details

    • Review fromNadine M.

      Date: 08/03/2023

      1 star

      Nadine M.

      Date: 08/03/2023

      Premier Roofing, roofed my house and installed new gutters in 2020 and it cost over $12,000. Well my problem is my gutters are not level on the front of the house. The water collects and then over pours on heavy rainy days. My front lawn floods and Im afraid it will drop my foundation. I have paid for my gutters to be cleaned out and they said the gutters were clear and clean. After a recent hail storm, a Premier employee texted me that a storm may have caused damage and they would come and check the roof. Premier employee came and inspected my roof. I told him my dilemma with the gutters they installed in 2020 and he walked to front of my house. He groaned and said your gutters are severely slanted. That is why water over pours and floods your front lawn. He said he would contact his supervisor and that it was a simple repair. He called me after speaking with the supervisor and he said they wouldnt repair the gutter even though he knows they were not installed correctly. He wouldnt give me the name of the company that installed them nor would he disclose if Premier installed them. Installation was over $2,500 with my ********************* and cleaning over $200 and now I will have to pay to have the gutters leveled. Very disappointed with the company. I was informed my house is in area that is aHail Zone and this was the 6th roof I have replaced since ****. I have used local roofers - no problems. This was the first time, I hired a roofing company from out of the Pueblo area and had problems. I will never use Premier Roofing again nor will I give a good referral. I will only hire local roofing companies in Pueblo.

      Premier Roofing Company

      Date: 08/09/2023

      Hello ******, thank you for your feedback. We train our sales contractors on providing complimentary roof inspections to identify storm damage and providing transparency while working with our customers. We appreciate you sharing the miscommunication with us, and will follow up with our team. Please reach out to your local branch for further assistance.
    • Review fromJake G

      Date: 07/21/2023

      1 star

      Jake G

      Date: 07/21/2023

      The company was nice initially until you tell them no. I told them no and they came to my house four more times even after I had the roof replaced. My wife answered the door once and they were asking for "that guy who lives here" instead of asking my wife questions. Once she told them we had the roof installed by someone else, they stormed off rolling their eyes in a ****. Their tactics are predatory and they show up only when disaster hits to make money off of the insurance companies and hard-working people.

      Premier Roofing Company

      Date: 07/27/2023

      We are sorry that our representatives were ****** persistent in following up with you about your roof. We will make sure our team understands to speak with the person who opens the door regardless of gender. As to your last point about only showing up when disaster hits...that is actually not the case. We have permanent branch offices in the communities we serve with teammates who live and work in the community year round. 
    • Review fromCharles H

      Date: 07/19/2023

      1 star

      Charles H

      Date: 07/19/2023

      Thank you for having **** come to my house and throw his business card and your k*** flyer on the floor. Video available upon request

      Premier Roofing Company

      Date: 07/27/2023

      Thank you for letting us know about this unacceptable behavior. We would love to see the video so we can reach out to the supervisor of the rep. ****** email it to ******************************************************.
    • Review fromCa B

      Date: 07/10/2023

      1 star

      Ca B

      Date: 07/10/2023

      The initial smiles and good salesmanship were nice. The professionalism extended until the roof was on. This was our first roof to be replaced, so we had a lot of questions, and maybe it took too much of our rep's **** to communicate with us. But we had the roof installed in December 2022, and we were still figuring things out with him to get the rest of the materials off our driveway months after. As far as the most recent stuff, I tried to pay by credit card, being told by the rep that we could show up to the office and they would waive the fee from online. They could not accept credit cards there. It was a 20 minute drive each way.I'm still trying to pay the last bit, having paid 18k already by check. I've communicated with him about a solution over a week ago. I tried to sign in to just pay the amount this morning minus $75, as those fees wouldn't be on there if things had gone as he'd promised ($50 processing fee online and $25 interest that would not have happened if we'd taken care of it on ****).Now I'm worried that it was sent to collections, even though I have documentation that all this communication has been happening and nothing is actually being done to resolve this last part. I'm going to be extremely angry if we were sent to collections over this. The bill showed zero this morning when I logged on to try to pay. The lady I spoke to at the ******* office said she has documentation going back to *March* that this should have been taken care of much, much sooner, She admitted I've been trying to pay but have just had the above hiccups in the process. They have 90% of the money, and I've been trying to get them the rest of it!

      Premier Roofing Company

      Date: 08/09/2023

      Hello *****, thank you for your feedback. We strive to do our very best for every customer and we are sorry you were disappointed. Please continue to work with your local branch to resolve the issue. 
    • Review fromDennis C

      Date: 07/03/2023

      5 stars

      Dennis C

      Date: 07/03/2023

      Premier just recently replaced our entire roof. ***************************** was the Field Supervisor we worked with. It was a real pleasure working with him. He did all the interfacing with our insurance except for the signing of the paperwork and was always available to answer my questions. They were ready to start the job about a week after approval. We were amazed. The workers worked hard and stayed late to get almost everything done in one day. They finished in about 2 hours the next day. When they left you couldnt tell anyone had been there except for the new roof. I recommend Premier Roofing and would use them if I had to do it again.

      Premier Roofing Company

      Date: 07/05/2023

      Thank you so much for your positive feedback on your recent job with Premier! Thanks for working with us, and enjoy the new roof!
    • Review fromRebecca G

      Date: 05/10/2023

      5 stars

      Rebecca G

      Date: 05/10/2023

      I had a great experience with **** and Premier Roofing. They replaced our roof last fall (September 2022). **** was super helpful and walked us through every step of the process. He answered all of my questions and made the process of getting a new roof as stress-free as possible. I trust Premier Roofing because of this experience and would recommend them to anyone needing a new roof.

      Premier Roofing Company

      Date: 05/23/2023

      We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you enjoy your new roof!
    • Review fromJonathan J

      Date: 05/09/2023

      5 stars

      Jonathan J

      Date: 05/09/2023

      Premier did my roof last year and they did an awesome job. I had a 20-year-old roof that was falling apart and they helped me get my insurance company to pay for a new roof, gutters, and even some windows. They handled the entire claim process and their project manager was a total pro. I would definitely recommend them to anyone needing a shingle roof replacement.

      Premier Roofing Company

      Date: 05/23/2023

      We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you enjoy your new roof!
    • Review fromBill F

      Date: 05/08/2023

      5 stars

      Bill F

      Date: 05/08/2023

      **** and the entire Premier Roofing team were great to work with . Our project (*******) was completed in a time manner and without any quality issues whatsoever. They worked with our insurance company to answer all questions on what was covered work and met standards and really went very well . Would not hesitate to work with them again. As a career project manager , **** was super communicative and kept us in the loop through everything.

      Premier Roofing Company

      Date: 05/23/2023

      We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you enjoy your new roof!
    • Review fromChris E

      Date: 04/13/2023

      5 stars

      Chris E

      Date: 04/13/2023

      Premier roofing just completed my roof. It was a process we started back in the summer of 2022. I asked that work not start until spring of 2023. **** with Premier was very knowledgeable and understanding and saw the whole process through to completion on my timeline. He managed the whole process from end to end.

      Premier Roofing Company

      Date: 05/23/2023

      We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you enjoy your new roof!
    • Review fromSharon A

      Date: 04/13/2023

      5 stars

      Sharon A

      Date: 04/13/2023

      Premier Roofing in Des Moines did a wonderful job! My roof looks great, and they helped me through the entire insurance process.

      Premier Roofing Company

      Date: 07/06/2023

      Hi there, we are pleased to hear that you had a positive experience with our team. Thank you for taking the time to provide us with your feedback. Enjoy your new roof!

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