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Business Profile

Shoes

FREEBIRD Stores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Reviews

This profile includes reviews for FREEBIRD Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

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FREEBIRD Stores has 2 locations, listed below.

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    Customer Review Ratings

    1.95

    Average of 19 Customer Reviews

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    Review Details

    • Carolina B

      Date: 06/11/2025

      ******** customer service. I ordered a pair of shoes that were painful for my feet. I tried to return them, and they said they couldn't help. I even paid for the "stress-free" advertised. They won't honor it. Now, i'm stuck with a pair of shoes I'll never wear!

    • Charles F

      Date: 12/19/2024

      Charles F

      Date: 12/19/2024

      Horrible customer service, I ordered an item and the item never arrived. The customer service associate I spoke with stated that I had gotten my product as it was marked as delivered. However, when I went to go verify that the order stated the item was delivered, it said that it was returned to sender. Have yet to receive a refund for the product I paid for. ******** company would never recommend purchasing anything from them

      FREEBIRD Stores

      Date: 12/20/2024

      Thank you for bringing this to our attention. Were truly sorry to hear about the inconvenience with your package being returned. Wed love to look into this further and make things right for you. Could you please provide your order number so we can assist you as quickly as possible? We appreciate your patience and look forward to resolving this for you!

    • Kelly Y

      Date: 04/26/2024

      Kelly Y

      Date: 04/26/2024

      Just experienced the most appalling customer service at you ******************** location by the manager, ********. I found a pair of boots $325 marked down 60% off. As I was checking out it was $197 so I asked if that was the right price. She said the ticket was incorrect that the boot was marked down to $260 with 30% off. I informed her that wasn't what the ticket on the bottom of the boot stated so she pulled up the website. I said I'm shopping in the store so I wouldn't know what the online price was. She got so loud and nasty I never seen anything like it in my life. She stated how they were short staffed and are currently changing the tickets but haven't gotten to that one yet. Her nasty attitude was wild, it was so bad I just returned the boots and the other worker at the store came over to apologize for the managers behavior.

      FREEBIRD Stores

      Date: 04/26/2024

      To whom it may concern, 

       

      We are so saddened to hear of your recent experience at our *************** location. We would greatly appreciate the opportunity to delve deeper into your visit and discuss it further with you.  It is certainly never our intention to leave you feeling frustrated with this experience. We hope to gain feedback to help us improve and grow. 

       

    • Nicole L

      Date: 02/03/2024

      Nicole L

      Date: 02/03/2024

      Received my first pair of RIP boots after much research and anticipation. Unfortunately, the quality of the soles and dye was poor. They appeared to have been trimmed by hand leaving gouges in the grooves and a scuff on the side of the boot. The dye was unevenly distributed making them look cheap. The upper leather did appear nice but I was so disappointed that I initiated the return immediately. The boots say 'made in ******' which is odd because their website says they're made in ***

      FREEBIRD Stores

      Date: 02/05/2024

      Hello there, 

      I am so sorry to hear about your disappointment with our RIP boot. I am glad to hear that we were able to help set you up with a return for you. 

      Our shoes are handmade in ****** with leather sourced locally. The leather supply chain is quite complex, but we do source from suppliers who obtain and treat their hides in sustainable, ethically sourced ways. Our home office is based out of ******, ********.

       

      All the best,

      The Flock

    • Reginald F

      Date: 01/31/2024

      Reginald F

      Date: 01/31/2024

      These people are scamming people out of their money. They kept sending me replacement razors when I asked them not to every month. I tried to email them no response and I tried calling them but the phone recording says to use the email address. Do not under any circumstances hive them your credit card information. You will be sorry. I had the contact PayPal to get resolution.

      FREEBIRD Stores

      Date: 02/01/2024

      I believe that you may have contacted the incorrect Freebird. We are FREEBIRD Stores a leather boot company. I believe that you are looking for Freebird Grooming, I have gone ahead and placed their contact us page for you. 

      *********************************************************


      If you are ever looking for some handcrafted leather boots please feel free to check us out. 

      Our website is www.Freebirdstores.com


      All the best,
      The Flock

    • Ken J

      Date: 01/28/2024

      I ordered a razor and received it. However I did not create an account (ordered as a guest) nor did I sign up ************ future shipments. In fact, I opted out or unchecked anything that suggested otherwise. I get an order conformation for replacement blades on a Sunday at 2:42AM followed by a charge on my credit card. Interesting that they charge your card in the early mornings on a Sunday when the company isn't even open. Then you have to wait for normal business hours to call and dispute it.

    • Tammie I

      Date: 01/23/2024

      FREEBIRD ARE SCAMMERS I ordered a pair of boots on sale no where when I ordered did it say final sale. Boots did. Not fit correctly they will not do anything to compensate. Its a disgrace to treat hard working people this way their boots are very expensive and I used my Christmas money to treat myself. Now I spent over 100 dollars and have nothing. I am so so upset I have reached out over and over now I am being ignored please if anyone can help. Like I said 120 dollars may not be much to some but to Me its a lot it saddens me to see how little Freebird cares about their customers. In todays times companies should be more helpful and understanding I have not worn them I cant I dont understand if I knew I would be taking a risk I would Of never purchased

    • Julie R

      Date: 01/12/2024

      Omg, I'm so very pleased with my boots!!! They're everything they claimed, beautiful craftsmanship, color, feel, fit, comfortable. Just perfect! **************** was very helpful as well, Even the box, and boot bags are sweet! when I got an email informing me the boots I originally ordered were gonna take longer to get because they had sold out and were in the process of being made. i didn't wanna wait So I found another pair and in days they were at my door. I'll be a repeat customer for sure.

    • Judy F

      Date: 12/30/2023

      Judy F

      Date: 12/30/2023

      I placed multiple orders with exchanges their staff and customer service do not do refund transactions correctly. I have returned all 9 but 2 pairs of boots and so far with emails saying they refunded about two weeks ago still no refunds. Watch out for this company their stuff does not know how to read email or look into your orders nothing. They will rip you off with exchanges they also change order numbers and only give Partial refunds. You better keep track of all your emails. Also want to say for the last two years EVERY order I have to return and or exchange so much do to BAD QUALITY I mean BAD! One shoe is always super big and or does not match the other boot. Buyer beware!

      FREEBIRD Stores

      Date: 01/02/2024

      Hi ******, 

      We sincerely apologize that you have had this experience with us, we have reached out and left you a voicemail regarding your previous orders with us. We would be more than happy to jump on a phone call and break down each refund for you. You can reach us at ************** M-F 9 AM - 5 PM Excluding holidays. 

       

       

    • Velvet K

      Date: 12/28/2023

      I bought my first pair and LOVE THEM! I ordered them on line, they arrived on time and were better than I expected. They are beautiful, very comfy, breaking in was easy & very high quality ************************** Did I say I LOVE THEM?

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