Complaints

This profile includes complaints for SpareBox Management Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SpareBox Management Company LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SpareBox Management Company LLC

  PO Box 1020 Denver, CO 80201-1020

• 

  SpareBox Management Company LLC

  4045 Pecos St Denver, CO 80211-2555

• 

  SpareBox Storage

  6201 S Western St Amarillo, TX 79110-3615

• 

  SpareBox Storage Amarillo

  6015 Plains Blvd Amarillo, TX 79106

• 

  SpareBox Storage

  3950 Kent Rd Stow, OH 44224-4227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint on 12/21 and sparebox told me to contact them to resolve the issue but when I contacted them I was told that they will not speak to me and hung up. They did this to my wife as well. Being completely rude and unprofessional and going against what they initially said. As a recap I'm a disabled veteran and sparebox knew of that and that I was homeless at the time. I had a non profit org. Help me with my storage due to my homelessness and not having funds for storage. Mrs ******** said she would work with me and everything was great till I called them and asked for the 72hrs to clean out my unit. I paid 250 for sparebox to deny me entry, then no manager was ever on duty to resolve issue, and finally on Nov 16 2022 my life was sold without me knowing a thing. Then I was denied any help by Mrs ******** after I got a little upset due to the fact that she just told me everything I own was auctioned off and I was never contacted or notified not one email sent to me nor any correspondence via mail. So I would like to get my belongings back or receive compensation for what I had in storage.

  Business Response

  Date: 01/06/2023

  Hello ***********, 

   

  Our records show that you made a settlement payment on September 28th, 2022, for your unit **** at SpareBox location 41. Once a tenant makes a settlement payment, they have 72 - hours to completely vacate their unit. There was not communication from you after this settlement, referring to the emergency that was mentioned to be the reason why your unit was not vacated during the 72 - hour timeframe. The corporate office was informed on November 1st, 2022 that your unit had still not been emptied out. Since this was well beyond the 72-hour policy, our Collections Specialist placed a call to you on November 1st, 2022, allowing you an additional 24-Hours to vacate this unit. There was no communication from you, or the alternate contacts on your account, in response to the hone call that was placed. Your unit, **** was then entered in our November 16th auction and was sold. There was a total of 49 days without communication from you or the other alternates on the account for unit ****, which resulted in the unit being placed in our auction on November 16th, 2022.  

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n November 22, 2021, I rented a RV storage unit with 120 volts electrical service at Spare Box **** in ******, **. Right from the start we had issues with the electrical service, it would fail and would drop below below below a 100 volts which is unacceptable. We notified their customer service in *********, **. of the issue. Finally last week an electrical contractor: ICON came out to Spare Box ****. Mr ************************ Field Supervisor with ICON and verified that the electrical service was not acceptable. The next day ******************* showed up with a man lift unit so that he could check the electrical wiring which not correctly installed. This week *************************** LLC has had 4 to 5 employees at Spare Box every day this week trying to correct the problem, installing heavier wires, more conduit, more junction boxes.Since moving into SpareBox **** I have had to go by every day to check on my Motorhome to winterize, start the ******* ****** Generator to charge the Batteries.There is NOT SpareBox manager or any employee on location Spare unit **** or ****. No one to help..The persons at their customer service in ********* have been very little help. They will not give out any phone number, address of management, or email addressees.I am unable to contact SpareBoxs management. I would like the electrical resolved and a refund of some of rent since SpareBox failed to provide a quality storage unit for the past 5 weeks.

  Business Response

  Date: 12/30/2022

  Hello,

   

  Thank you for reaching out, we understand the headache that this has probably caused. The rewiring is still in progress. They had to rerun electrical wiring over 500 feet on both sides. They have to go into every single unit with a scissor lift and run wiring in the overhead. It is time consuming because it's close to 60 units. The electricians have been on site since Tuesday morning as planned. They have been here from **** to 1730.

   

  The electricians are onsite and working this morning. We are actively working on a solution and will have one soon. Thank you again for reaching out.

  -The SpareBox Team

  Customer Answer

  Date: 01/11/2023

  Have not had any written correspondence from Space Box.
  The ICON electrical employee said everything was working & complete.    I opened the unit that I have rented and the lights would not work.  We determined that the breaker had tripped, the breaker are only 20 amp. The breakers are locked up some 200 feet away.  The next day the breaker had tripped again so no electrical service again.  I was told that 4 or 5 RV storage unit share one 20 amp breaker over hundred feet away. 
  I contacted Spare Box customer service and asked to be move to another unit closer to Electrical Panel that contains the the 20 amp breakers that are locked up.  Spent several hours moving.
  Just hope this won't happen again
  

  
  

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 250 to have sparebox allow 72 hours to clear my unit . I was never allowed entrance into my unit in September and I have just found out that my unit was sold in auction in November 16. They knew of my situation and that I'm a homeless disabled veteran and never contacted me to let me know my unit was being sold.

  Business Response

  Date: 12/21/2022

  *****,

   

  Thank you for reaching out. After reviewing your account we see that you have had multiple communications with the corporate office. If you would like to speak with more about the situation, please go ahead and give us a call. We are happy to work on a solution with you.

   

  -The SpareBox Team

  Customer Answer

  Date: 12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2022 I paid rent for my two units (729/743) for November 2022 and December 2022. They are saying I only paid thru November 30th. I called them on November 30th and told them I paid thru the end of the year. The women I spoke to said she would check into it and call me back later that day. She never called back. I called back on December 1st and spoke to a man I believe his name was ***** or something close to that. He asked me to send pictures of my receipts, I did that,. Later they sent a message asking for a picture of my bank transactions. I sent those. On December 3 I received a message saying they are sending it to the accounting department. I have not heard anything since then. After I paid November and December's rent I received a message about two weeks later saying rent was was being increased again.I have received late notices every day since December 2nd. They are threatening to lock my units and charge late fees when my rent was already paid.

  Business Response

  Date: 12/07/2022

  Hello ******,

   

  We sincerely apologize for the stress and the frustration you have to endure during this situation. We are happy to let you know that as of 12/6/2022, both payments of $221.27 were applied to your account and you are now paid through 1/29/2023. 

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,

  
  
  ****** Good

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This unit is used for a non profit youth girls softball league for the City of Stow. We never had an issue until Spare Box took over. I have given ACH payment information several times and keep getting shut out for non payment. There is absolutely no one within ***************** to speak with when explaining this situation. ABSOLUTELY HORRIBLE SERVICE!

  Business Response

  Date: 11/10/2022

  Hello ***,

   

  We sincerely apologize for the frustration this has caused you. We were experiencing technical errors with our property management software, that are being addressed by our I.T. department. Your Information is correct and we were able to manually run your A.C.H. payment yesterday, 11/9/2022. Your account is current and we took care of the late fees as well. Thank you for your patience with us while we work to get this issue resolved. 

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The placement of the front gate was changed without any notice and now one of my units (unit 8) is left unprotected because it is in the first row of units and the gate starts after the first row now.The monthly price for this unit should not remain the same price as I originally signed up for a facility that was secured and that now is not the case.

  Business Response

  Date: 09/23/2022

  Hello,

   

  Thank you for reaching out. We apologize if the recent gate move has caused frustrations, and we understand the dilemma here. SpareBox is more than happy to offer a transfer of your unit at no cost to you, to a unit inside the gate of the facility. Additionally, if a transfer is not acceptable, we will be happy to reduce your rate by 10%. Thank you for reaching out and we look forward to hearing from you! Give us a call at your earliest convivence.

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18059525
  
  I am rejecting this response because: Are you able to apply the discount on your end? If not, what number should I be calling?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/10/2022

  Hello,

   

  We have put a note on your account for the 10% discount. Please give us a call at ************ for the discount to be applied.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in march 2022 i had rain coming in my unit do to a ill designed unit. i called the sparebox people and they were going to take care of it, and i never heard back.in july 2022 another rain event came and a lot of damage from water in my unit.i called sparebox again several times, until finally they set me up with an appointment with the manager. he did not come. i called back and set up another appointment with the manager. this time he was there, and we went true the unit. he told me that from day one it has been a problem with this unit. he said that he told the sparebox people. but despite him knowing and telling about it to storebox, they did nothing to repair the problem i filled out paperwork to the insurance department from sparebox, and they wrote me a email back saying that i was not insured for water damage and mold. well this is not a case of water damage, because they knew about the default and still was cashing in the money for years.i would like to get reimbursed for lost furniture, and repair of damaged stuff.

  Business Response

  Date: 08/29/2022

  Hello *******,

   

  Thank you for reaching out. We understand that this situation is inconvenient for you. For the damages you will need to go through the insurance policy to get a reimbursement, per the lease, Sparebox is not liable for these types of damages, however your insurance will be able to help out with this, as water damage is covered by SBOA. The contact information for SBOA is attached as well as some useful information for this process. Please let us know if you have any questions. Thank you for your patience in this matter.

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17755851
  
  I am rejecting this response because:
  As i already wrote, the have that specific unit ILL designed, and are having this problem from day 1, and they knew it from the manager that works there, and yet they keep on renting it out!!!!!!!!!!!!!

  That is not right!

   

  ******************************

  Business Response

  Date: 09/08/2022

  Hello,

   

  Thank you for reaching out, we understand this is inconvenient. We are happy to get your unit transferred to make a better fit for you, if you would like. As for the damages, the best recourse would be to go through the **** claims. Thank you again.

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Denial of gate access to unit, customer must xall to find out you have to hit star first - not in instructions on unit. Assigned unit once in is padlocked - no access

  Business Response

  Date: 08/23/2022

  Hello ***,

   

  We sincerely apologize for the stress and the frustration you have had to endure. We have signage on our properties with instructions on how to receive your gate code, then how to input your gate code to gain access. Your account is current and your code will not be denied access at our ********************************************************************* location. We are more than happy to credit your account $69.50, which will cover half of your rent charge for the month of September. We have contacted the Property Manager for this location to make sure that the lock is removed from your unit. Please do not hesitate to contact us at ************ if you have any further questions or need any assistance.

   

  Kindly,

   

  *************************************

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022 Per the instructions from SpareBox directly I vacated unit 2015, located at SpareBox (Formerly ************** Self Storage *******************************************************************. Per the instructions the unit was emptied and swept out. On August 19, I called the only number available to get the status of the return of my deposit. I was informed by *****, the customer service rep, that ********************** does not return deposits that were placed on properties that they Acquire.

  Business Response

  Date: 08/22/2022

  ******,

   

  Thank you for reaching out. We are processing the refund and will have it out to you by mid-September. We appreciate your patience while this gets completed. Thank you again.