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Business Profile

Tailor

Tailored In White

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my wedding gown to Tailored in White on 01/31/24 and paid a $615.00 deposit for services. Over the course of my next 3+ appointments, I noticed that my dress was getting dirty due to the state of the floors in the establishment. I voiced these concerns and was told that they spot clean all wedding gowns before the final appointment and not to worry. After a few additional appointments, the bottom of my dress was dingy and had black marks both under and on top of the dress. I have photos of this. I decided that no matter what I would get my dress dry cleaned since they had gotten it so dirty. I voiced this again and was assured that the spot cleaning would do the trick but I could take it to a dry cleaner "if I wanted to" At my final appointment for pickup on 05/30/24 those dirt marks were now wet black smudges all over the bottom of the gown. I was told multiple times that those would disappear once the dress dried and not to worry. I trusted that the professionals that I hired and paid $1,090.00 to handle my gown were being truthful and signed a form to take my dress home. Unfortunately, after inspecting my gown there are 5-6 large stains with water marks. I've had to rush my gown to the dry cleaners and so far pay $295 for these extra services. The company has shown zero empathy or accountability and I would hate for them to continue these business practices. The company has been and will continue to act in a predatory, untruthful, and unaccountable way. *Photos showing ALL of the damage are not attaching due to their size. I would love to email these so the damage is documented.

    Business Response

    Date: 07/18/2024

    Tailored In White communicated and cooperated with all of complainant's requests throughout her alterations process, and complainant's complaint to the BBB is factually incorrect.  Upon receiving notice that complainant's gown had stains, Tailored In White immediately offered to reimburse her for dry cleaning fees incurred to rectify the situation. They continued to follow up with her and ask her if the dress was cleaned so they could reimburse. The complainant was happy with her alterations services at every appointment, but once Tailored In White offered to reimburse her dry cleaning, she then said she is not happy with some of the alterations and filed a dispute for the alterations charges with the credit card company. She proceeding to make defamatory and slanderous accusations about Tailored In White on her social media pages. Tailored In White continued to attempt to work with her and rectify the matter in good faith and even offered to reimburse not only the dry cleaning, but a portion of her alterations solely as an act of good faith so she could focus on her wedding and resolve this dispute.  Complainant's claim that Tailored In White showed "zero empathy" is puzzling as every single email communication between the parties illustrates Tailored In White's efforts to resolve the matter while complainant rejected all efforts.

Tailored In White is NOT a BBB Accredited Business.

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