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Business Profile

Tailor

Tailored In White

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Chelsea W.

    Date: 11/19/2022

    The seamstresses here are either incredibly new at their careers, or very unskilled, or both. I had the absolute worst time seeing this company torture my best friend, the bride, over 8+ fittings and 3 failed pickup dates that turned into a never ending nightmare of ripping out seams and boning and frantically trying to fix their mistakes over and over and over again. With each attempt to do what they claimed they could do from the beginning, her dress became more and more butchered and honestly was unsalvageable in my opinion. She accepted defeat two days before her wedding and left with an absolutely UNACCEPTABLY "tailored" dress. Here options are either find a last minute dress online or hope that the photographer can photoshop her awful tailoring after the fact. Did I mention TIW charged her over $1000 at the beginning for what seemed to be simple changes (ones that they either couldn't do, or did so poorly there is bunching and puckering all around the parts they touched), added an extra $300 upcharge mid-way through without the bride's permission. On top of that, instead of agreeing with the issues that we pointed out in the process, the seamstress and manager just constantly BLAMED the dress and fabric for their clear mistakes throughout. It was infuriating.I brought up several red flags to the manager, ***** and the seamstress during her 3rd to last fitting. We were fed some insane word salad that "they strive for perfection and are just as committed to it as we are!" and "no worries at all, we will get it done no problem." It wasn't until her 2nd pickup day that ***** changed her tune, became incredibly apologetic and very nice (which we greatly appreciated because I think all of us were almost in tears), opened her eyes to the problem and brought in the owner and expert seamstresses via FaceTime from other branches to DESPERATELY figure out a solution to salvage the dress.

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