Complaints

This profile includes complaints for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

• 

  CenturyLink

  500 Winderley Pl Ste 300 Maitland, FL 32751

• 

  CenturyLink

  P O Box 52187 Phoenix, AZ 85072

• 

  Lumen Technologies

  1314 Douglas St Omaha, NE 68102-1939

• 

  CenturyLink

  400 Tijeras Ave NW Ste 510 Albuquerque, NM 87102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned *************'s equipment with their sticker information to *** store in *************, ******* on February 9, 2025. On March 28, 2025 I received an email showing that Quantum Fiber took $478.29 from my account stating that I did not return their equipment. I spoke with a representative who put me on hold numerous times stating that they did not have the equipment, secondly that I did not return it in a timely manner and thirdly, that it was a clitch in the system and apologized. He gave me a case number (********) and stated I would receive an email and that it would be INVESTIGATED. I have not received an email, or any other contact from Quantum Fiber. There are no physical business offices to address this matter face-to-face. I want Quantum Fiber to return my money.

  Business Response

  Date: 05/05/2025

  
  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ********* *****.
   
  Upon review,
  
  This issue has already been escalated to the *** and has already received a response for all concerns through the escalation  process.
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  Torren P
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item does not work, have tried multiple times and emailed multiple times. Was not made aware that item couldn't be return if package was opened.

  Business Response

  Date: 05/05/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ****** *****. 
  
  At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. 
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.  Customer can go to the following link to return equipment. ******************************************************************************************************************
   
  Sincerely,
  
  Torren P
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owner of ***************************************, Central Link cable installed cable box in front edge to sidewalk area of my lawn, it is against normal installation location which is couple feet to edge of sidewalk area in the middle grass area, it is a huge safety and security issue that is blocking driver back view of car drive in and out, and it looks so badly also in front view of the house and community street view, and it is security issue also to sidewalk kids or people or pets that is easily hit and getting injured. I need this this box move inside to at least similar to neighbor house or in the middle of house to sidewalk area not affecting any traffic, people walking or car driving viewing.

  Business Response

  Date: 05/05/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ** ***. 
  
  At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. 
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.  We oft will need access to get to pedestals, cabling and other above and below ground equipment. While this can be annoying, it is necessary. Locations vary but installations are done within easement right away and in accordance with local city, state easements granted to CenturyLink and other utilities such as power, cable companies, etc. 
   
   
  Sincerely,
  
  Torren P
  Customer Advocacy 
  **********************

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23168935
  
  I am rejecting this response because:
  
  Sincerely,
  
  ** ***

  Customer Answer

  Date: 05/07/2025

  Hi:

   

  Please help to get this resolved asap.

   

  There is no any houses that this kind of high cable box location in edge of front of the house, easement area is big, there is NO any technical reason for this house that it has to be located in the spot,  it is a bad planning and Bad installation job.

   

   

  Are they happy if it is installed to their house like that? They do understand it is inconvenience to customer as safety reason, also so bad front house view why not fixing, so why not help fixing to solve this inconvenience for customer?

   

  ******* ***

  **********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  ************

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing cycle for internet from 3/18 to 4/17 bill had went up $7.50 (was $35/month, increased to $42.50). I called 3/28 asking why. Was told I have a monthly discount of $15.00 that expires on 4/2 so they had prorated discount down to $7.50 removing 15 days of discount. Asked them to reinstate the whole $15.00 discount. Was told they couldn't reinstate whole discount "today" but could on 4/2. I called back on 4/2. Was told to call back the next day as "system" wouldn't allow the discount to be renewed until 4/3. I called back on 4/3 and was told the system wouldn't let them renew the discount until 4/4. I called back on 4/4 and was told they couldn't renew the discount at all. I then told him to cancel the account immediately. Upon hearing my cancellation he mysteriously offered to reinstate the full $15 per month discount. However that discount wouldn't be effective until the new billing cycle (beginning 4/18/2025). Hence stealing $7.50. I cancelled service regardless then I was told they could not cancel the service to be effective until 4/17!!! I was told to call back 3 times (I spent 2+ hours on the phone) to get the discount reinstated. Upon my 4th call I was denied the discount reinstatement. I then cancelled my service. Upon my cancellation they finally offered to reduce my monthly bill back down to $35/month but not until the next billing ******** is clear Centurylink is engaging in significant deceptive business practices, has stolen from me, has intentionally caused significant inconvenience and significant gaslighting. I am a senior citizen and to consistently gaslight and confuse someone my age and steal from seniors is deplorable.Also, I qualify for Lifeline but they have refused to provide me the $9.35 monthly credit for several months stealing over an additional $100. They admit they will proratedly remove discounts to increase charges but they WILL NOT proratedly add discounts or cancel service to reduce charges.Sincerely **** ******

  Business Response

  Date: 05/01/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by **** ******.
   
  Upon review,
  
  This issue has already been escalated to the *** and has already received a response for all concerns through the reviewprocess.
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  Torren P
  Customer Advocacy Group
  **********************

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23167828
  
  I am rejecting this response because:

  Centurylink has not responded to all concerns of this complaint.  They have not responded to the fraudulent billing practices, the fraudulent consistent communications regarding their ability to apply a discount, their fraudulent billing practices whereby they cannot apply a discount proratedly or cancel the service proratedly but can REMOVE a discount proratedly.  They have not responded to the elder abuse by telling me to call back several times claiming they would reinstate a discount and then refusing to after 4 calls

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay 75 dollars a month for Fibre optic cable internet. Since February of this year, my internet cuts out and turns off then turns back on minutes later multiple times a day. I've contacted tech support and they just keep telling me there's outages in my area and they're working on it. It's been 3 months of this claim and no one will fix the issue. It's not acceptable to have my power company charge me full price but not provide consistent power for the time I've paid for. They won't lower my bill for the outages and I need the internet to be consistently on all day for work. I've tried multiple times to contact tech support and it's nearly impossible to get a human being on the phone. I don't know what else to do, I'm being charged full price for a service that is not operating as promised in the contract I agreed to with this business. I need help and for this to be resolved.

  Business Response

  Date: 05/02/2025

  
  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ***** *******. 
  
  At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. 
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.  **************** is being affected by a congestion issue on the network equipment serving there location. Current etr is 5/5/25 and we have issued a two month out-of-service refund to the customers card on file. 
  
   
  Sincerely,
  
  Torren P
  Customer Advocacy 
  **********************

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday 3/25/25 When I noticed two electrical cables had fallen into my backyard from a utility pole, I called my local utility and 311 line. They determined the wires belonged to CenturyLink. CL promised a repair crew Wed 3/26 between 8-5; I stayed in all day, but no one showed up. Since then I have spent hours on the phone with CL every day; first they obfuscate, then they write a new ticket, and promise to escalate the case and to send a tech. No one shows, and then its another hour on the phone with CL, trying not to be mean to the innocent phone agent. On Fri. 3/28, a Manager named ***, sounding serious and concerned, gave me his direct line in ******. But he never returned either of my two calls, days later, when his promise of an escalated ticket never materialized. Finally a Lumen employee (****) showed up unannounced the following week, checked the wires, and said he needed a clip but didnt have it with him; hed return tomorrow. I expressed concern re: not being home part of the day, but he assured me it was no problem because hed made notes, and indoor access was not needed. (No matter; he ghosted anyway.) Wed. 4/2 I got texts from CL asking to confirm a Thursday tech appt. Theyd made it several tickets earlier; I objected because of prior commitments; but with no choice, I confirmed, reassured by both **** and another phone agent that my absence was not an issue. I left my security gate unlocked. But when I got home, I saw a text that they could not fix it because they didnt have indoor access. Meanwhile, eleven days later I still have wires in my yard, and CL shows no interest in fixing them, nor concern for my safety or the time Ive wasted listening to their scripted replies, conflicting and erroneous information, and empty promises. I have also filed a complaint with the *************************.

  Customer Answer

  Date: 04/15/2025

  Hello, 

   

  This morning, a technician from Lumen/CenturyLink arrived and repaired the problem. This is the remedy I had requested, and theyve completed it. I consider the matter of my complaint resolved and closed. 

   

  If there is something more I need to dofill out a form?please let me know.

   

  Thank you for your lightning response to me, and getting this taken care of so fast! 

   

  ***** *****

  **********************

  ***********, ** 87110

  *************

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet service is spotty at best. Most times I connect with "No internet". They have auto pay set and get paid on time every month, yet my service is below par. They are rolling out a fiber speed service, which I think they are manipulating the bandwith to make people switch to a higher premium service.I exchange my liquidity for spotty internet that has a problem with just browsing the internet. Not streaming anything. No warning, no compensation, no discount. Just keep taking your money abd not providing a service. That is FRAUD.i am filing this on my mobile data provided by my mobile carrier. That is how TERRIBLE Lumen/CenturyLink is.

  Business Response

  Date: 05/19/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ******** ******. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review, I created a repair dispatch and scheduled it for May 7 due to service issues. The customer canceled the dispatch. If the customer is still having issues, please allow a technician to dispatch and isolate the issue.
  
  CenturyLink understands the customers' concerns and apologizes for any problems or inconvenience they may have encountered.
  
  Sincerely,
  
  ***** *.
  Executive Office Case Manager
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 100MB internet plan from Century Link in Nov of 2018. In May of 2024 Century link rebranded to Quantum Fiber and no longer offered Copper internet or satellite services. After giving official notification to its customer of this change, ********************** continued to charge me for the original value of the 100MB of internet services even though I was receiving less than 25MB per month. A technician from Century Link confirmed the discontinue service to my internet at the visit on June 25th 2024. I immediately called Century Link to attempt to get fiber services. My landlord later denied the installation for *************** I called Century Link again to attempt to get internet services through their sister company provider (*********). It was later discovered that ********* only offered satellite services in remote areas only. At this time I called and cancelled services. Myself and ***resentative spoke about the prior balances for services that I did not receive. The *** assured me that she would process a request to get that amount prorated to the amount of services received (which was less 25MB of service) and that I should here from someone soon. Lastly, In the final additional call of cancellation, they assured me again that my bill will be prorated. That never happened and instead that balance minus my last payment was sent to a collection agency (***********************) . This derogatory remark has caused a ********************* my credit profile and eventually damages my livelihood.

  Business Response

  Date: 04/24/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ***** *****. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review, the balance due of ****** is valid and credit is not warranted. A repair ticket was entered on 03/06/2024 and the service was repaired within 24 hours. A second repair ticket was entered on 06/24/2024 but was cancelled on the same day by the customer without a field technician dispatch. Also, the reviewed calls and account notes do not indicate that credit was ever discussed or promised. Several emails were sent concerning the unpaid balance prior to referring the account to a collection agency for the unpaid debt. Ms. ***** has carried a balance since the 03/07/2024 bill.
  
  CenturyLink understands the customers' concerns and apologizes for any problems or inconvenience they may have encountered.
  
  Sincerely,
  
  ***** *.
  Executive Office Case Manager
  Customer Advocacy Group
  ********************** 
  
  

  Customer Answer

  Date: 04/28/2025

  Dear ***********,
  
  The response that the company provided is false.  
  
  Both times each technician came out and said I was not getting the 100 mb of service that was promised in my package. In March of 2024 the technician ***laced my modem with a courtesy modem (which the initial cost for a new modem is between $70 - 100) saying that he hoped that would boast service and solve the issue and after his visit I was still having issues that warranted a second call for a technician to come out just 3 short months later.  From March to June of 2024 I routinely had to restart said modem 2 to 3 times a day, either manually or via the mobile app/website to get a full day of service.  This can be verified by school and employers who witnessed the frequent buffering and forced shut downs.  In the second visit for the exact same issue the technician showed up on 6/24/2024 and cancelled the appointment as he quoted I have copper wire internet service and my speed was reading below 25mg. He said it was nothing further he can do and I would have to get the new fiber set up as Century Link no longer offered copper services. My son can verify this as he witnessed this.  The technician that came out in June of 2024 was an African American middle aged man. 
  
  Additionally, I never received any other calls than robotic calls from the company.  And when pressing the appropriate prompt to speak to said ***resentatives, the call would disconnect.  I never spoke to a live ***resentative about a past due balance until I cancelled service as this is common practice with Century link.   The only time I was ever able to speak to a ***resentative is with tech services and a customer service *** following the visit. Both in which I requested credit on the account for lack of service.  
  
  Lastly, I never had issues paying for service prior to lack of service.  Century link had been my internet provider since 2018.  My family and I are a 100% WFH  and school from home family! I paid through Covid and unemployment.  Why would I mysteriously stop paying after all that time if I had been satisfied with service.   And why didnt Century link disconnect service if that were the issue.  I physically cancelled my service! At no time was my service shut off.  Please request the physical records and data that shows how many times I reset my modem during that time frame and before for that time frame.  
  
  If you have any further questing, feel free to reach out! 
  
  Thank you 
  ***** *****
  ************

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a complaint about my local Centurylink tech or business, but about Centurylink (Lumen) in general. They have DAILY outages since March 1, 2025. They have had issues since last November (2024), But there has been only 1 usable day of internet without an outage in March. As of April 2, 2025, the daily outages continue. I have to beg the so-called "customer service" that is located in another country to try to get them to adjust the bill for the outages. I work from home and I have lost wages due to the outages. My job is in jeopardy. Who ill pay for may lost wages? I just want the outages to stop! Note: I do not know the address of the main headquarters to complain about. I just selected the nearest one listed.

  Business Response

  Date: 05/01/2025

  To whom it may concern:

  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by Ms. ********************* review,

  This issue has already been escalated to the *** and has already received a response to all the issues or concerns in this complaint through the *** complaint resolution process.

  Additnally, Ms. ******** is also awaiting a response for this complaint submitted to the ********************************

  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. 

  Sincerely,

  *****. S
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called centurylink 1 800 201 4099 ****** 4:40pm spoke to ****. told him need to cancel internet and report phone unusable due to load static. told me internet would be cancel same day and then would work on phone. conf #**********. recvd order confirmation in mail.102224 auto pmt $153.22 taken for internet and phone for oct.112524 auto pmt $157.88 taken for internet and phone for nov.121224 called and spoke to ****** 4:15pm internet cancel order still pending, she didn't know why. she will be expediting and will be cancelling ******. asked about phone line, cant do anything till internet shut off. will be crediting account for 2 months conf# ******************** ****** called and spoke to asma 3:59pm. had to place another order to cancel internet. still cant fix phone till internet stopped. asked to be transferred to supervisor. spoke to sadique 4:20pm. couldn't explain why internet hadnt been cancelled. he cant stop billing for it. cant do anything about phone. internet will be cancelled ******. conf# **********. **** is now $157.88 for dec. received order confirmation in mail. ****** received bill for $279.03, called 3:40pm spoke to ****. internet still not disconnected. will reverse late fee. still cant do anything about phone. told me will take about 30days for internet to be cancelled. centurylink had a glitch and happened to other customers. when internet cancelled and phone fix will credit me back to ******. conf# **********.021225 received bill for $468.08. called 3:05pm spoke to *****. internet still hadnt been cancelled. will be on ******. then phone will be addressed. ****** called 2:44pm spoke to ***** - internet cancelled! will dispatch tech to house ******. when fixed will credit back everything to ****** conf#*******. phone repaired ******. after additional calls and chats *************************** still have bill of $393.94 with no service from ******-****** and told cant do anything about bill.

  Business Response

  Date: 05/01/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ***** ******
  . 
  At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. 
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. We have applied the necessary billing credits to the account to covere the duration between  10/17/25-2/27/25.
   
  Sincerely,
  
  Torren P
  Customer Advocacy Group
  **********************

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23153006
  
  I am rejecting this response because: I have just recvd my may statement. I see all kinds of credits but don't know what they are for. Here is a summary. Oct 2024 *** s/b for 16 day $81.53. Auto pmt taken for $157.88. Nov ************* *** s/b $0. Auto pmt taken 112524 $157.88. Feb 2025 *** s/b for 1 day $3.60. March 2025 *** s/b $100.74. April *** s/b $100.74. 041635 $140.17 pmt made to stop phone from being disconnected. When you add what I should of been billed 10/24 -043025 $286.61 ($81.53, $3.60, $100.74, $100.74). I paid $455.93 ($157.88, $157.88, $140.17). I should of had a credit of $169.32 before my may 2025 bill. After this credit and my may *** of $100.74 I should still have a credit of $68.58. I would appreciate the additional credit of $169.32 to be applied

  Sincerely,
  
  ***** ******

   

  Business Response

  Date: 05/28/2025

  To whom it may concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the rebuttal that has been submitted by ***** ******
  . 
  At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. 
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. We have verified the necessary out-of-service credits have been applied. No further credits are due at this time.
   
  Sincerely,
  
  Torren P
  Customer Advocacy Group
  **********************

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23153006
  
  I am rejecting this response because: I have still not received all of my credits on this account. I sent a breakdown on last rejection of what I am owed. I have not received anything explaining why this isn't correct. Your bills are so confusing, you issue lines and lines of credits with no explanation what dates they are for so impossible to see where your error is. I have spent so many hours with your customer service many times being transfer to nothing, or wrong departments, Disconnected or just flat out told "can't do that" I am sure this is a tactic centurylink uses to get you to give up. I am very unhappy with the customer service you provide. 

  
  
  Sincerely,
  
  ***** ******