Complaints

This profile includes complaints for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

• 

  CenturyLink

  P O Box 52187 Phoenix, AZ 85072

• 

  CenturyLink

  3030 E. Semoran Blvd. Apopka, FL 32776

• 

  CenturyLink

  P O Box 153000 Altamonte Springs, FL 32715-3000

• 

  CenturyLink

  890 S 2nd St Lebanon, OR 97355

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #N: ********** on 5/20/22 for internet services up to 30 Mbps and residential phone service in order to work from home. I advised tech I needed at least 15 Mbps for work. Paid $308.06 for tech to run wire to home. Tech called from CenturyLink office and advised I could only get 3Mbps. I told him this was unsatisfactory. I also leased CenturyLink modem with Secure ****** ******* never worked - even at 3 Mbps. Called CustomerLink customer service June *********************************************************** with the service I had contracted and paid for (30 Mbps) - they would send a tech to give me new wire (wiring had been put in new one month before), they would lower my **** to $85/month for both **************** services and throw in a $100 **** card. This indicated to me they either had the capability all along to provide the 30Mbps speed they advertised - or they were trying to scam me by once again promising something they could not deliver. I declined the offer and canceled their service.I was told they would send an email to me (I confirmed my email address with the agent on the phone) which would include a *** label for me to return the modem to CenturyLink. I have still not received the email, and reaching the company by phone is nearly impossible.CenturyLink will charge me $200 if I do not return the modem. I asked the agent if I could return the modem in person - he told me no and insisted I await the email containing the return label.This is clearly another attempt by CenturyLink to obtain funds without providing service. I was already ripped off for $308.06 (which I did pay) plus the monthly **** of $114.70 (which I have not paid) and they will not email a shipping label to me - which will result in another $200 charge.CenturyLink is the only broadband internet service available in my community with a hardwire hookup. They are an expert ripoff for rural dwellers.

  Business Response

  Date: 08/16/2022

  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ********************. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review,
  
  Our records indicate the customers service location only qualified for 3Mbs. The customer disconnected service 24 days after the installation due to the slow internet speed offering.
  The customer mentioned in the complaint the internet speeds should have been 30Mbs as promised pre installation.
  
  
  I was unable to reach the customer at the provided phone number. I applied a onetime credit to the customers account to cover the unpaid balance as well to offset the customers initial payment. The customers account is satisfied and the refund for the initial payment will be processed in the next ***** days.
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced. 
  
  Sincerely,
  
  *********************
  Executive Office Case *********************************** **********************
  
  

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ******************** have been out for 10 days. Multiple calls made to century link and told repair person would be out 7/13/22. No one showed. Again, told 7/15/22 someone would be out and no one showed. We missed 2 days of work. Gave them service ticket ************** said they have no record. Was told someone would call us today & they havent.

  Business Response

  Date: 08/12/2022

  CenturyLink appreciates Mr. ***** giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.
  
  Upon review,
  
  
  This issue has already been escalated to Federal Communications Commission. Mr. ***** has already received a response for all concerns through the *** process.
  
  JJ
  CenturyLink ***********************

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to call this business to find out why my residential line is $60 per month. When I call, they can never find my account. They tell me I'm not who I am, my address isn't my address, my account number which I read right off of my **** isn't real, that my social security number is wrong. I try to log into my account, but they claim my email address doesn't exist, although I've logged in previously. I am currently trying to "chat" with them on their website, have been put in the waiting que for the last 28 minutes, and am still only number 83. I was number 99 when I first started "holding". I tried to make a new online account, with my account number, but they say one already exists. I have NO way to talk to anyone in this company, although they continue to take money from me.

  Business Response

  Date: 08/12/2022

  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ******************. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review,
  
  Our records indicate the customer reviewed the monthly billing concerns with CenturyLink on August 04,2022. At that time, the customer updated the service subscription.
  I verified the customers concerns have already been addressed. I was unable to reach the customer and leave a voice message due to voicemailbox is not setup.

  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced. 
  
  Sincerely,
  
  *********************
  Executive Office Case *********************************** **********************

  
  

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insulting customer service. Lost repair tickets. Hung up on. Chats ended prematurely. Cant believe this company is still in business. Five weeks no service. Appointments promised a service tech will arrive. No one showed up. Prior to that they threaten to charge $99 if youre not there. Blew a whole weekend on these losers! Waiting on them and nobody showed up!!! I should be able to charge them $99 now! I certainly want a credit for how long my internet service has been out! Just communicate and tell the truth!

  Business Response

  Date: 08/12/2022

  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by **************. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review,
  
  Our records indicate the customers internet connection is stable with no further trouble reported. The customer *** incur slow internet speeds due to a high WIFI bandwidth utilization.
  High bandwidth usage can be resolved by reducing the devices connected to the local WIFI network at onetime.

  
  I verified the customer was given a full months credit inconsideration to the ongoing service issues.

  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced. 
  
  Sincerely,
  
  *********************
  Executive Office Case *********************************** **********************

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new Centurylink customer. On 7/16/22, my internet service stopped working. I called in for support on one of Centurylink's publicly available numbers and was greeted with an incomprehensible automated system and then a 45 minute hold time. While on hold, I did some research and found a direct number for their customer support office. It had no automated system and no hold time. They don't publish that number, but it can be found with minimal effort. The existence of this direct number makes it clear that the terrible customer service that starts with bad phone systems and long hold times is intentional. The people at this number were helpful, however, as usually happens with ISP customer service, they failed to follow through. I had to call again on 7/17/22 and their phone support offices were closed. The only option was chat. Chat support could find no indications of the actions taken and tried to start the troubleshooting process over. At the end of the chat, the chat agent misrepresented the way a Centurylink web tool is meant to be used and abruptly ended the chat without ensuring the issue was resolved. I also have to wait almost a week for them to do what should have been done from the beginning and send a technician to evaluate the hardware inside and outside of the home. Centurylink systematically lies to its customers through its representatives and purposefully makes it difficult to receive support when there are problems in order to maximize the amount of time for which they collect revenue for services they don't provide. This complaint will also be filed with the ******** AG's office.

  Business Response

  Date: 07/25/2022

  To whom it *** concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by **************.
  
  At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review:
  
  Statistics on the line show that the repair that was performed at the request of the customer resulted in the service working at or above the provisioned/purchased rate of speed. The issues were the result of the need to re-wire a connection on the CenturyLink network. The customer had service-related issues resulting in the inability to use the service for approximately 6.5 days. It is CenturyLink policy to only adjust for charges billed or paid for service time that was not rendered. This would normally come to $17.25. The customer, prior to this reply was given an adjustment for $27.50 which exceeds the amount of compensation normally provided. As for the customers claim regarding the CenturyLink support policy, CenturyLink respectfully disagrees with the customers assertion(s).
  
  CenturyLink technical support and the ability to submit repair claims is available 24/7,365 days a year. The customer *** want to keep the following numbers should the need to call for assistance present itself in the future.
  
  Repair: ************, Technical Support: ************.
   There are also additional numbers to contact located on the ****. Centurylink provides a multitude of support options such as chat or online and multiple support numbers across all company platforms for international, regional and localized support where applicable. Since I have checked the customers service and found the issues with the service have been resolved and an adjustment for the service outage already provided, CenturyLink considers the matter resolved.
  
  CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.
  
  Sincerely,
  
  ***************************
  Executive Office Case Manager
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CENTURYLINK AND DIRECTV HAVE BEEN BILLING TOGETHER FOR YEARS. I HAVE BEEN PAYING ONE **** FOR AT LEAST A DECADE TO CENTURYLINK....CENTURYLINK DECIDED TO SPLIT WITH DIRECTV AND DO SEPARATE BILLING.THE LAST **** I GOT FROM CENTURYLINK/DIRECTV WAS FOR $220.60 AND I PAID IT ON JULY 12, 2022. CENTURYLINK HAS NOT PAID DIRECTV THE AMOUNT ON THIS LAST **** THAT IS SUPPOSED TO BE CREDITED TO MY DIRECTV ****!CENTURYLINK ONLY CREDITED THE AMOUNT FROM THE "CENTURYLINK BILLING ON 06/08" OF $125.90.CENTURYLINK IS FRAUDULENTLY HOLDING DIRECTV'S MONEY OF $125.90 THAT I PAID ON JULY 12, 2022.

  Business Response

  Date: 07/25/2022

  To whom it *** concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by Ms. ****************** CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review:
  
  CenturyLink does not owe the customer any refund. All third-party charges (Such as DirecTV,Dish ***************** or any other third-party services) that are combined and billed for by CenturyLink are paid to that third party in advance of the **** submitted for payment to the customer. The payment in question here would have already been paid to DirecTV prior to the **** being invoiced to the customer.This is done to avoid the third-party providers services from being interrupted due the timing of a payment. The customer should review the **** copy which list the charges and the service dates that charges apply to. If there is a discrepancy,they will have to confirm this with DirecTV as CenturyLink is only a third-party ****** and is not responsible and cannot adjust incorrect programming charges or incorrectly invoiced service dates should that be the issue.
  
  CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.
  
  Sincerely,
  
  ***************************
  Executive Office Case Manager
  Customer Advocacy Group
  **********************

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** tried to cancel this complaint last week after I had a very productive conversation with **** at Lumen. He helped me understand the entire billing system and now that Centurylink and Directv are separated, it will be easier to understand.
  
  *************************************************
  

   

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I manage a mobile home park in ******, ** and in the last couple months, we have come across century link lines above ground stretching across several yards and not buried as they are supposed to be. I have made several calls to numbers for CenturyLink which is EXTREMELY challenging because there are no options to speak with anyone without having an account unless I state I am looking to add services. I have made 2 calls to random local centurylink numbers and after many attempts, managed to reach someone to put in requests to have technicians come to bury these lines. I was told work orders were created but as of today, no crews have been out. Today, I attempted to call 4 different numbers found on ****** for my area, however they all had the same automated message and again, unable to speak to someone. I finally was able to reach someone at the #*** number by selecting an option to add services. Admittedly I was frustrated and angry after 45 minutes of trying to reach someone that by the time the rep answered I was somewhat short. I did immediately begin by saying I was not interested in service and that I wanted to speak with someone in management regarding an issue. The rep - ID#**** - did cut me off to tell me he was sales and that any member of his supervisor or managers would be unable to help me because they are also in sales. I then asked him to repeat his name and ID at which time he said he would try to help me find someone local to help with my issue. I was then put on hold and within a few minutes, the line disconnected. I once again am unable to resolve the issue I am having. We currently have residents refusing to mow their lawns due to fear of tampering or damaging these lines. This is not the mention the considerable safety issue of having above ground lines running across the yards of 8 homes. EIGHT!!! We would really appreciate these lines being buried and want to ensure future work done here is done properly!

  Business Response

  Date: 08/13/2022

  To whom it *** concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by **************.

  
  
  At CenturyLink we strive to provide outstanding service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review:
  
  Upon receiving this complaint, the buried service wire escalations group was notified of the issue. This has been escalated to that group to address the concerns noted in this complaint.
  
  CenturyLink acknowledges the complainants concerns, apologizes for any issues, inconvenience or poor assistance that *** have been experienced.
  
  Sincerely,
  
  ***************************
  Executive Office Case Manager
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refusal of customer service and repair.Prior ******************** technician damaged public network box at end of driveway and on house, claimed they would come back and repair, never returned, problem significantly worsened since. All we want is a field technician sent out to at the very least actually least look at it and quickly discuss problem/solution since there is no legitimate way to contact any of them.they have no support email, their online chat or phone bots claim they fixed the physical fault within seconds despite being hundreds of miles away and hang up, Outright refusal to attempt help by claiming an "unknown fault" was found in our account, can barely speak English or will just speak to us in Hindi and wait for us to end call.

  Business Response

  Date: 08/13/2022

  To whom it *** concern:
  
  CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ***************************.
  
  At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.
  
  Upon review:
  
  When this complaint was received, the issue was escalated to the repair group. A dispatch was scheduled for the 2nd of August which got canceled. The dispatch was re-scheduled for August 3rd. This repair was completed on that date.
  
  CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.
  
  Sincerely,
  
  ***************************
  Executive Office Case Manager
  Customer Advocacy Group
  **********************

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to reach a representative for the past several weeks regarding my parents' home phone service for ************. I've been on hold for over 2 hours waiting to speak to a representative, I've been told my wait time was ***** minutes, I've left my phone # for a call back, and I've tried chatting with them online but can never speak to a representative. My parents are elderly, and their home phone is their only way to call for help in case of an emergency. Their home phone has been out of service numerous days within the past 2 months. Not to mention every time it rains their service goes out for days. I'm reaching out to you in hopes that you can help us get in touch with them so that we can resolve this matter. You're help would be greatly appreciated. Thank you,

  Business Response

  Date: 08/14/2022

  CenturyLink has completed a review of the complaint filed by ***************************** on behalf of her parent's CenturyLink account  (***********************).
  
  Per the complaint received: I've been trying to reach a representative for the past several weeks regarding my parents' home phone service for ************. I've been on hold for over 2 hours waiting to speak to a representative, I've been told my wait time was ***** minutes, I've left my phone # for a callback, and I've tried chatting with them online but can never speak to a representative. My parents are elderly, and their home phone is their only way to call for help in case of an emergency. Their home phone has been out of service for numerous days within the past 2 months. Not to mention every time it rains their service goes out for days. I'm reaching out to you in hopes that you can help us get in touch with them so that we can resolve this matter. Your help would be greatly appreciated. Thank you,
  
  Upon receiving the complaint, the CenturyLink repair escalation team was engaged to investigate and provide assistance. Per repair, the customer area had outages reporting dates of 6/27/2022-6/28/2022, and 7/14/2022-7/18/2022, which could have impacted the customer's service. The customer was able to open a repair ticket on 6/28/2022 but was closed as a common outage on 07/04/2022. The customer also called on 7/13/2022 and from long hold times, the customer was able to request a callback. However, when a call back was made from our representative they only received the customer's voice mailbox. At this time the representative should have left a voice mail and a follow-up request to make a second attempt to reach back out to the customer. Feedback has been submitted on the representative's behalf for not following the proper process. Repair has stated that they called the customer after checking to make sure there were no active outages or trouble in the area. When talking to the customer they indicated that the line has been up for a few days without trouble. At this time there is no trouble and no active ticket open for the customer.
  
  ********************* is advised to report any future issues with his service to CenturyLinks help desk ***************) as soon as the issue is noticed for proper troubleshooting measures and assistance.
  
  Regarding being unable to reach a CenturyLink agent to address the customer concerns, we have been experiencing higher than normal call volumes which have resulted in longer than normal hold times. We apologize and are working diligently to address all of our customer's concerns in a timely manner. 
  
  At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. 
  
  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced.  
  
  Sincerely,
  
  ***************************
  Executive Office Case *********************************** **********************
  
  

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, I called CenturyLink to get internet service. I was told that because this was a new service (new construction), they would not be out until July 13, 2022 to install it. I received a phone call around June 28th indicating the line was ready and I could call back to move up the installation date. I was in no hurry, so I just waited for the 13th. On the 13th, I waited all day and no one showed up. I contacted CenturyLink via chat (I was #** in the queue). After waiting for over an hour someone finally responded indicating that the service had been rescheduled for the following day. When I asked what time, she indicated that it would be by 11:00 AM. I then called the customer service phone number and was told that my installation was rescheduled for August 12th. When I indicated to the supervisor that I was told July 14th, he corrected himself and said that was correct. At 11:00 on July 14th I called customer service because no one showed up again. This time I was told that a technician would be out by 5:00 PM that evening. At 5:00 PM, when no one had showed up, I called again and was told he would be here by 7:00 PM. I asked what I should do if they don't show up and was told that I should call back. When no one showed up, I called the number given and was told that customer service was closed and to call back tomorrow. It is now July 15th and I still have no idea when/if my service will ever be installed. I have no alternative to CenturyLink, unfortunately, because I live in a remote area and no other cable companies provide the service. I am always told by other companies that "CenturyLink owns the lines." When I opened the chat this morning to find out when someone would be here, I was #**+ in the queue. I have reached out to the customer advocacy department at ********************** and they have been of no help. They just keep telling me that the installation is scheduled. When I let them know no one showed up I get no response.

  Business Response

  Date: 08/13/2022

  CenturyLink has completed a review of the complaint filed by *****************************.
  
  CenturyLink previously received and investigated this dispute in response to a complaint filed with the ** *********************** (** AGO).
  
  Please see the attached email sent to the ** AGO on 7/28/22.
  
  

   

  CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced. 
  
  Sincerely,
  
  *********************
  Executive Office Case *********************************** **********************