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Business Profile

Tour Operators

Globus Family of Brands
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a tour that had been rescheduled by Globus to **** in April of 2022 via ***************************** who work with Globus. My reference number is ******* and claim number is 22GFB02985. Unfortunately due to an injury, I had to cancel the trip (which I did on June 1st). I began the process of filing paperwork through my travel agent at *******. We provided a doctor's note to the company on June 6th. My agent was then asked to provide additional documentation though my doctor's ******* which was sent on June 29th. On July 19th, my agent informed me that the doctor's ****** should have received another form from the company, however it was never received. The agent contacted the company again to resend it on July 21st. The information has not been received by the doctor's ****** as of August 1st. Today my travel agent informed me that the form can be sent directly to me via email, but could take up to 10 business days!? At this point, both my agent and I have filled out numerous forms and provided more than enough documentation. I expect to receive my full cash refund.

    Customer Answer

    Date: 08/02/2022

    Hello, 

    I filed a complaint yesterday (ID ********* and was just informed by my travel agent today that Globus has issued a partial refund for our trip (66% of the full amount paid). She also has stated that AON should be sending the additional amount of the refund. We would prefer to keep the complaint active until we have actually received both refunds. 

    -*************************

    Customer Answer

    Date: 08/26/2022

    I received one refund from Globus as stated in an email at the beginning of August. I have not received a second refund, so am waiting to be refunded the full amount. Please DO NOT close this complaint.

    Business Response

    Date: 09/21/2022

    Please find our response attached, 

    Thank you very much 

     

    *********************

    Guest Resolutions 

    Customer Answer

    Date: 09/28/2022

     
    Complaint: 17654393

    I am rejecting this response because: While we are satisfied with the response of Globus, we have not yet received our full refund amount from AON. We will continue to wait for the refund we are owed from AON. 

    Sincerely,

    *******************************

Globus Family of Brands is BBB Accredited.

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