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Business Profile

Transportation

Intelliride by Transdev

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Reviews

Customer Review Ratings

1.06

Average of 16 Customer Reviews

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Review Details

  • CH C

    Date: 03/20/2023

    Intelliride is the WORST and HAZARDOUS TO YOUR HEALTH Mom complained so MANY times about their services she lost count. They did NOTHING!They were ALWAYS late or never showed up. She'd have to reschedule many of her appointments. As if that's not stressful.The last time she rode with them she was stuffed in the back seat with her rollator ****** and someone elses rollator ******. The other passenger they picked up, after they picked up mom, refused to move her seat forward so mom's knees weren't up in her face, literally. Then when she was dropped off the driver refused to help her out, so mom had to open the car door, fall out onto the ground to get out. The drive wouldn't even help her up off the ground.****** Intelliride Complaints and you'll find all sorts of complaints against them.****** Intelliride ******** News and you'll find headlines like 1. State auditor finds numerous issues in state oversight of ******** transport program 2. ******** fails to provide reliable non-emergency medical transportation, state report finds Audit: 32 acts of potential mistreatment of at-risk ******** adults were never reported 3. ******* man says he's lucky to be alive after being stood up by medical transport He's telling his story to Contact7 to warn others 4. BBB Reviews - rated as an "F"Go to ****** and look up my Intelliride review. It has pics

  • JOHN M

    Date: 03/07/2023

    ON PHONE SINCE 8:05 AM WAIT TIME 5 MINUTES STILL DID NOT ANSWER FOR 25 MINUTES AGAIN DATE3-72-2023 VERY DISAPPOINTED THE USUAL WAIT TIMES IS 1HOUR +EITHER THEY NEED TO TRAIN NEW PEOPLE THIS IS UNEXPECTEDLY LONG LONGER THEN COMPANY THAT RAN SERVICE EE ALL NEED TO CALL MEDICADE TO COMPLAIN WE WAITED 10 MIN OLD COMPANY NO COVID COME ON THANK YOU

  • Cynthia S

    Date: 12/08/2022

    Cynthia S

    Date: 12/08/2022

    It would be zero stars if I could have that option. The reservation agent was rude and condescending and hung up on me without even saying goodbye. She was also extremely intrusive about what my appointment was for and wouldnt stop asking why I needed to go to this medical appointment. The driver didnt say one word to me for the entire trip. The only thing he asked was where he could pick me up. The van was dirty and my wheelchair barely fit inside it. He kept slamming the ramp into back of my very expensive wheelchair, trying to get it to fit in the van. No one should have to be treated like that. I would highly recommend just going with ************* (and thats saying something).

    Intelliride by Transdev

    Date: 12/09/2022

    Hello,I am both sorry, and seriously concerned about your experience with us. I would like to help, so that this never happens again. I'd like to know the driver, who took the call, everything. the good news is I have access to all of that information, if you don't mind sharing with me some of yours.If you could shoot me an email to ************************************* with your name, when you called, and the number you called from... I can take everything from there. I agree with your assessment, too. If that was your experience with us, it was zero stars!thank you,*****

  • Puakea

    Date: 11/16/2022

    Puakea

    Date: 11/16/2022

    This company is all that the others are complaining about..a pure s*** show! I cannot believe that they are still in existence and still able to provide such s***** services to those in need here in ******. Someone needs to pay attention, perhaps going to the news channels might create awareness of this company and hold them accountable for the many many complaints and reimbursements that I am reading about. It sounds like a repetitive broken record of same stories from different people. Talking to supervisors to get answers and then calling back for reps to say that someone will get back to you is nonexistent. I dont know how much times I called to follow up on my reimbursement to have no one call back.

    Intelliride by Transdev

    Date: 11/17/2022

    ******, I am sorry for your bad experience. I would like to help. I'll reach out to your directly via the email you provided above.thank you,*******************

  • Mary D

    Date: 06/28/2022

    Mary D

    Date: 06/28/2022

    There should be a category for NO STAR! 1. It is ridiculous to not have a dialysis recipient on the list for drop off and pick up because their schedule remains the same week after week. Instead of rotating companies, each dialysis recipient should be placed on a perpetual list of one specific company with death being the only reason they are removed. To protect Intelliride from unnecessary payments, no shows are already being recorded by the drivers and cancellations are noted by Intelliride. Having such a system will cut down on the thousands of phone calls being made each day when a ride did not show up.I have lost count of how many times my husband has been told he was not on the list for pick up after pre-checking with intelliride to make sure he was scheduled. 2. It is VERY annoying having to listen to that **** techno song over and over for twenty minutes when Intelliride is not answering the call. Have some compassion and find something more pleasant to listen to. Yes you cannot please everyone 100% of the time but there have been studies on the subject-DO SOME RESEARCH and change that **** "on hold" non-music!

    Intelliride by Transdev

    Date: 06/29/2022

    ***********,I am sorry, and I would like to help. We do offer regular subscription based pick *** for cases such as dialysis. You can also set up your account with a preferred provider. You can email me directly and I will help with all of this;

  • Ma S

    Date: 06/21/2022

    Ma S

    Date: 06/21/2022

    Still waiting on reimbursement from last August thru December. The one payment they sent for this year was wrong and only given half. No one answers emails or calls. This place should not have a contract with ********* Fraudulent company taking advantage of those in need. Deserves 0 stars

    Intelliride by Transdev

    Date: 06/23/2022

    Ms **** am sorry about this, and I would like to help. please email the details to ************************************** and also please copy ********************************************************

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