Reviews

Review Details

• Review fromRobert S

  Date: 07/11/2025

  1 star

  Robert S

  Date: 07/11/2025

  Yeah, here is their scam: they cancel your reservation without notice, issue a travel credit, and when you rebook, they dont use the travel credit. Absolute imbeciles and totally shady. Took two hours on the phone and the guy in customer service (who I barely understand) still is acting like he has no idea what is going on.
  

  Evolve

  Date: 07/12/2025

  Hi ******,
  
  Thank you for reaching out. We're very sorry to hear about this frustrating experience. 
  
  After review of the situation, we'd love to offer you some clarity here to our processes and what occurred with the mentioned future travel credit and cancellation.
  
  We had actually sent you multiple emails regarding a failed final payment for your reservation with us and warned you about the cancellation if this was not reconciled. The first email went out on July 9th, followed by a final warning on July 10th. 
  
  On July 11th your reservation was cancelled due to the mentioned failure of the final payment, another email going out to notify you. Given the cancellation policy, when your final payment failed and the stay was cancelled, you automatically received your initial payment back in the form of a travel credit. 
  
  We reviewed that after you let us know your desire to keep the reservation and charge a different card, we assisted you in this process by allowing an exception and reinstating your stay. This prompted the voiding of the credit since the amount there would be honored as the initial payment you made when you booked now that the stay was reinstated back to pre-trip status. 

  At this time your stay has been reinstated with all relevant amounts captured. The credit's amount has already been factored into the stay as it is your initial payment made. 

  We thank you for your outreach as any feedback is appreciated and taken seriously. If you have any questions or need assistance with anything else, please feel free to reach out.

   

• Review fromBeata G

  Date: 07/09/2025

  1 star

  Beata G

  Date: 07/09/2025

  They are the worst rental company. They are greedy and don't follow the rules. Just because they have a lot of properties they think they are above the law. I hope they go bankrupt in the next few years, they truly deserve it. They abuse their customers and are super unprofessional. I've been traveling my whole life and that's the first time I'm so unhappy with a travel experience. Stay away from them if you can.
  

  Evolve

  Date: 07/10/2025

  Hi Beata,
  
  We are sorry to hear about your experiences with a recent reservation. In reviewing the situation regarding your ****** booking, we understand your concerns were regarding a mandatory resort fee which we were unable to facilitate through the ****** platform. Please note that all information was provided on the listing, so anyone is aware of these fees before they decide to make a reservation. Additional notes are provided in the house manual once you have confirmed a booking. Since these fees are facilitated by the resort directly, we are unable to add these through the ****** platform. We were in touch with ****** as well who confirmed that all notes regarding the fee were appropriately provided on the listing. If you have any questions or need assistance with anything else, please feel free to reach out.

• Review fromShawn m

  Date: 07/09/2025

  1 star

  Shawn m

  Date: 07/09/2025

  I booked with them on ******. When I hit submit it changed the dates automatically and I had to cancel. So they won't refund. **************
  

  Evolve

  Date: 07/10/2025

  Hi *****,
  
  We acknowledge your concern regarding our cancellation policy and would like to take a closer look at what happened to see how we can assist.
  
  If you're open to it, please feel free to give us a call at ************ or send us a message through any of our social media channels.
  

• Review fromStacy L

  Date: 07/09/2025

  1 star

  Stacy L

  Date: 07/09/2025

  Absolutely terrible! First off, if the property is not available for the dates I'm looking for, it shouldn't be listed or on the site. It was available, I paid for it, they took my money, KNOWING that the place wasn't available! Now I'm out of my money for 5-10 days! No trip for me this weekend!! As my money is ALL TIED UP with Evolves mistake! Absolutely. Guess it's no big deal, just my family's birthday! Preciate Evolve for making it possible!! You'd think they'd offer me another spot instead in the same area, but NOOOOOOOO, they took my money, now i gotta be the one to chase it down, and get it back!!! Terrible business and I won't be doing business with them again!! BUYER BEWARE!!!!!!!!! NO NEED TO CONTACT ME, YOU DID NOTHING TO HELP WHEN I CALLED, NO NEED TO TRY NOW!!!!!! ZERO STARS! ONLY PUT ONE ON THERE TO MOVE ON!
  

  Evolve

  Date: 07/10/2025

  Hi *****,
  
  We sincerely apologize for the abrupt cancellation and the inconvenience it caused, especially given the special occasion your trip was meant to celebrate.
  
  Please know your feedback has been documented and shared with the appropriate teams as we continue working to improve the guest experience. While cancellations are rare, owners do reserve the right to cancel under certain circumstances. In this case, we were informed that the property would no longer be available and a full refund was processed immediately upon receiving that update.
  
  That said, we recognize that the support you received afterward fell short and were truly sorry for the added stress this caused. We understand you may not wish to be contacted further but since your reservation was upcoming, wed still be happy to assist you in finding an alternative stay if thats something you're open to. Please dont hesitate to reach out via any of our social media channels or by calling us at ************.

• Review fromKeri L

  Date: 07/08/2025

  1 star

  Keri L

  Date: 07/08/2025

  Evolve ******************* is truly awful!! We have been using them for 10 months and they have screwed up so many things, that reflected our reviews! Now, they forgot to cancel three of our vacationers when we were remodeling and that was a horrible situation. Then, they canceled three people that were not supposed to be canceled and didn't pay us on it. I've been calling for 3 weeks to get paid on three different rentals that come to almost $2,000 and they keep hanging up on me! Do not do not do not do not use them
  

  Evolve

  Date: 07/09/2025

  Hi ****,
  
  Thank you for your honest feedback and we apologize that we've been unable to meet the expectations we strive to provide for our owners. We understand the seriousness of the issues youve raised, especially around the recent cancellations and delays in payout communication.
  
  That said, we'd like to take this opportunity to provide some additional clarification:
  
  - There were three bookings in May and June that had to be canceled after guests arrived and found the home unprepared for check-in. This was reportedly due to ongoing renovations. However, we havent yet found a record of a request from you to block those dates for maintenance. If you recall specific dates when this was communicated, wed appreciate it if you could point us to them so we can investigate further.
  
  - For the booking on 6/16, the guest arrived and found the home not guest-ready. Despite our attempts to reach you at that time, we did not receive a response. Based on that and the documentation provided by the guest, a refund was issued to offset their inconvenience.
  
  - For the booking on 6/20, we saw that the reservation went forward, but the correct payout amount doesnt appear to have been processed. We're currently investigating this discrepancy internally and will follow up as soon as we have an update.
  
  As mentioned, we're actively working to ensure your concerns are resolved in a timely manner and appreciate your continued patience. In the meantime, if there's anything else you'd like help with or any questions as we continue our investigation, please feel free to give us a call back or send a message to any of our social media channels.

• Review fromWilliam E

  Date: 07/08/2025

  1 star

  William E

  Date: 07/08/2025

  I do not recommend this place, it was not a pleasant experience, when we walked in the door the a/c was very loud I called the owner and he said he would send someone to check it out, the first ****** tried to push the sides to see if it would be less noisy and it didn't, my husband was telling him it was the compressor so they sent someone else and he confirmed it was the compressor and the unit was so old that they don't sell that refrigerant any more, and of course there were not any other rooms available, so it was either stay there and listen to the a/c or turn around and go back home, he said he could comp us one night $200.00 and the cleaning service they use was horrible, dust every where, floors were not clean, the coffee table had a white frame and so did the chairs were brown from filth, tried to clean them myself, not the way you want to spend your vacation and if that wasn't enough we started to smell a very unpleasant odor coming from the drains like sewage backing up and apparently it has happened before when so called maintenance came to check it out he came back with can of air freshener and we had to keep the drains closed, there so much more I could say, so we paid $2,408.58 for a nightmare but we did $200.00 of that back
  

  Evolve

  Date: 07/10/2025

  Hi *******,
  
  We appreciate your feedback and sincerely apologize for your experience and any inconvenience you encountered during your stay.
  
  Our team reviewed the details of your reservation and noted that we werent made aware of these issues during or immediately after check-in. When concerns arise, we always encourage guests to reach out right away so we can work with the owner to explore possible solutions. Unfortunately, we didnt get that opportunity in this case.
  
  That said, weve escalated your concerns internally and would appreciate it if you could give us a call at your earliest convenience so we can discuss this further.
  

• Review fromJeremy S

  Date: 07/08/2025

  1 star

  Jeremy S

  Date: 07/08/2025

  This company does not hold their rentals to high standards. They allowed the homeowner to steal money from us for service not provided. We arrived and found the home in unsuitable condition. It smelled of mold. The doors would not stay shut. Stains on sheets that looked like bedbug blood. Floor unstable and felt like it was going to fall through. The home is in a bad neighborhood. We immediately canceled & had to find last minute accommodations elsewhere. Not one night was spent there. The home has no business being listed for rent. We lost over $1700 because of their shady business practices. Do NOT rent anything to do with this company.
  

  Evolve

  Date: 07/09/2025

  Hi ******,
  
  Were sorry to hear your experience didnt meet expectations and we appreciate you taking the time to share your concerns. Upholding a high standard of guest experience is always our goal, and we regret that we fell short.
  
  When a concern is raised, we follow a process that includes a thorough review of all available documentation and communication to help validate the claim and determine next steps. In this instance, we did not receive any supporting evidence and the property was inspected shortly after your departure in which none of the reported issues were observed.
  
  Additionally, we weren't made aware of the issues during your stay, which limited our ability to assist in real time or offer support before you chose to leave.
  
  That said, weve documented your feedback and shared it internally as we continue to evaluate ways to improve the guest experience. If you have any further questions or concerns, we welcome you to reach back out.

• Review frommary l

  Date: 07/07/2025

  1 star

  mary l

  Date: 07/07/2025

  Evolve was not at all accommodating. I made a reservation for an upcoming trip and inadvertently did not cancel within the time frame provided. Shortly before the deadline to cancel the reservation, a dear friend of mine died in a tragic accident and I was left to empty her house as I was the executor. I had 2 other reservations that also needed to be cancelled and those entities worked with me and made an exception and I received 50% of the payment. Evolve would not negotiate with me. I do not recommend Evolve and will never book through it again.
  

  Evolve

  Date: 07/11/2025

  Hi ****,
  
  Were truly sorry to hear about the loss of your friend. Please accept our sincerest condolences and know that our hearts go out to you during this time.
  
  We understand how overwhelming situations like this can be, especially when travel plans are affected. Since this reservation was booked through *******, the cancellation policy in place allows for a full refund if canceled 30 days before check-in. After that window, guests can still change their dates at the same property up to 48 hours before arrival, but any amounts already paid are non-refundable. Unfortunately, as this policy is set by the platform and agreed to at the time of booking, we were unable to override it.
  
  That said, we hear your concerns and have documented your experience with the appropriate teams. Feedback like yours is incredibly important as we continue working to improve how we support guests, especially during difficult or unexpected life events.
  
  If theres anything more we can do to support you moving forward, please dont hesitate to reach back out either through telephone at ************ or a message via any of our social media channels.

• Review fromAllison C

  Date: 07/07/2025

  1 star

  Allison C

  Date: 07/07/2025

  DO NOT rent from this company. They had a strict cancellation policy but fail to honor their own policy. They cancelled our booking 2 weeks before our vacation with no reasoning as to why. They didnt offer any help finding a new place and basically told us that *****. Literally any other place would be better to rent from them. DO NOT RENT FROM THEM UNLESS YOU WANT TO BE CANCELLED ON FOR NO REASON AND LEFT SCRAMBLING TO FIND A NEW PLACE BEFORE YOUR TRIP.
  

  Evolve

  Date: 07/08/2025

  Hi *******,
  
  We understand how upsetting and disruptive a booking cancellation can be, especially when it happens without the support you expected. Please know this is not the experience we aim to deliver and we sincerely apologize for the inconvenience caused.
  
  Cancellations are rare, but owners do reserve the right to cancel under certain circumstances. In this case, we were informed that the property would no longer be available, and we immediately processed a full refund. Although we offered to assist with finding alternative accommodations, we acknowledge that the situation was not handled in a way that reflects our commitment to guest support. As a result, weve documented your feedback to help us improve moving forward.
  
  While we were unable to fulfill your request for compensation, were happy to assist with any other questions or concerns. Please feel free to call us at ************ or send a message through any of our social media channels.

• Review fromalicia G

  Date: 07/04/2025

  1 star
  We recently used Evolve for the first time and had a horrible experience. The house was beyond filthy. It seemed as if it hadn't been cleaned for 6 months and frankly was unhealthy in how dirty it was. We left early due to the issue. When we got back and I left a review, no one at Evolve has reached out. I have tried to access my account and can't log in and there is no way to get someone to respond to me. I would never recommend this company.