We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Warranty Plans

Product Protection Plus, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2022 we purchased a washer/dryer combo and purchased the protection plan from Product Protection Plan. We have had issues with the washer since. The most recent was a service call yesterday 3/6/25 where it was determined that the clutch and motor of the washer would need to be replaced. Product Protection Plan employee Variyan Arozanto (misspelled) called me to advise that they determined that they would not be fixing as it would be too expensive to do so. Instead, they would only be giving us the depreciated value of the washer which equates to $227.76. I asked for a manager, she didn't have one, she is the highest in the company. I asked for an employee number, nope, doesn't have one. She did reluctantly provided her last name.Per the contract it does state that it is up to the discretion of the company that a replacement of the item could be done. I have had the washer for 3 yrs and 2 months, and three times, there have been issues. Purchasing a protection plan is supposed to help protect the consumer in cases just as this. This is unacceptable. On top of this, the employee mentioned above, hung up on me as I was trying to get information. Unacceptable. I am seeking immediate resolution.

  • Initial Complaint

    Date:11/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have an extended warranty with this company for a refrigerator. They sent out a technician to repair the refrigerator and it was not fully repaired, leaving areas way too cold, causing foods to freeze. The fridge was ultimately re-fixed and working. I had reached out to the warranty company and asked if there was a claim to be put in and I was advised what was needed, copy of sales receipt, copy of the invoice of the repair and copies of foods that needed to be replaced. I sent them all in then get an email from the warranty company stating that only items that would be covered are as a result of the compressor. I am seeking the amount of damaged food items that needed replacement due to the work not being done the first time and my food freezing in the refrigerator due to their lack of installing the proper installation on the service call.

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a refrigerator from Appliance Factory Outlet in Ft *******, **. We bought an extended warranty through Product Protection Plus (PPP) and Brandsource. Brandsource handles repairs while PPP handles any warranty processes. The ice maker in the refrigrator stopped working and has been repaired 5 times already. We have tried to contact PPP using the number ************** and via email to see about a warranty replacement for a seemingly faulty product, but no one ever answers and no one gets back to us. Product Protection Plus is a total scam, and now we have a refrigerator that doesn't work as it should. Here are more unfavorable reviews citing the same lack of communcation from PPP... ********************************************************************************

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company supports appliance factory with product support and warranty.This company refuses to work on my equipment that I purchased through them.

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On our bosch refrigerator the refrigeration side does not get cold. A technician came out about march 15th and found we needed a part replaced and ordered the part. After about a week and a half of calling for updates I finally received and email stating that the part is on back order with no release date from the manufacturer and they said the unit is still serviceable and won't replace it even though the refrigerator side does not get cold.

  • Initial Complaint

    Date:12/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a washer and dryer from appliance factory in December of 2019. All appliances are still under warranty. My dryer has multiple issues. I had a tech come out and diagnose the machine. Product protection plus denied my claim. I had to call to find out why. When I called the lady that answered the phone already had a bad attitude. I asked why it was denied. She stated because it is normal wear and tear.. Which it is not. Expectably for a 4 year old machine. This dryer has had multiple services with the same complaints since I bought it. So now they are claiming its normal. The lady was very rude. I asked to speak to a supervisor or manager. She told me she was the only person who works for the company. And she own and operates the company for all of ******** and two other states. I asked for an E-mail stating what was wrong and reason for denying the claim. She stated she would not do that. I said so you are refusing to send me an email. She stated no I'm not refusing. I just don't have to. So I am not going to. She argued about everything. I cant imagine this company would be owned and operated by a single person. This was THE WORST CUSTOMER SERVICE I HAVE EVER HAD. I mean this literally!! I would like for brand source and appliance factory to know. Who they are actually doing business with and why people are going to stop buying from them.

    Business Response

    Date: 12/18/2023

    Hi BBB Team,

     

    We appreciate you bringing this complaint to our attention.

    Rest assured that this will be reviewed. 

     

    Thank you.

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 21004348

    I am rejecting this response because: I appreciate this being looked into. But I am still at a current loss. With no way of getting any information or resolve. At this time. 

     

    thank you for looking into this

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within a year of the time that I purchased a ** refrigerator from Appliance factory mattress kingdom on *************** in ******, ********, the refrigerator started leaking and stopped cooling. We had a warranty plus an extended warranty. I called and arranged for them to come out to the house. This was the first week of September 2023. Since then, I have had them come out at least four times and each time they have replaced a major part, it always takes at least two weeks for them to schedule because they always have to order parts, etc. Yesterday, November 30, 2023, was the most recent visit where they replaced yet another major part. 24 hours later, it is still not cooling. I have tried to contact the warranty company, I have left messages and they have not returned my call. *** contacted the presidents hot line at an Appliance factory to speak with somebody of authority and to voice, a complaint, and again they have not returned my phone call. When I called the number that I call when I need to schedule them to come out again because the refrigerator wasnt working, they basically told me they could send a technician out again. When I told them that I was not interested in that anymore, and I needed somebody with more authority to give me a call, they informed me to call the warranty company. I have been without a refrigerator for 1/4 of a year Three months! I have had to cancel Thanksgiving dinner because I didnt have a refrigerator, it is now getting close to Christmas and I dont have a refrigerator. I dont know what to do next. Nobody returns my call and I have a refrigerator that I paid almost $3000 for that does not work. I also paid $249 for the extended warranty. I have also asked the technician for an invoice every time they have come. And what they have told me is that they do not get an invoice and that I need to contact the scheduling department. I did, I requested an invoice, and as of this date have received absolutely nothing.

    Business Response

    Date: 12/08/2023

    Hi BBB Team,

     

    Thank you so much for bringing this to our attention. 

    Rest assured that this complaint will be reviewed.

     

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a warranty on a GE washer , they are not honoring it even though it is still in warranty

    Business Response

    Date: 11/03/2023

    BBB Team, 

     

    Thank you for bringing this to our attention. 

    Rest assured that this will be reviewed. 

    Thank you

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fridge has been out 2 month we have had 3 people come see us. Its still under warranty. The lady on the phone was I promise the worst I mean worst person to talk too. They tried to say we had a power outlet problem. Nope electrician came out its fine, Replaced 2 parts then said we need to go back to Kitchen Aide. They punted I could not talk to this lady my wife could not talk to her. This is a true scam. You all need to close these folks down. 2 Babies and no fridge.

    Business Response

    Date: 10/26/2023

    Hi BBB Team,

     

    Thank you for bringing this to our attention. We will review this complaint and action accordingly. 

     

    Thank you.

    Customer Answer

    Date: 11/02/2023

    The warranty company is a scam. They provided the service provider the wrong email and also wrong phone number.  The company came out and we had to pay for parts and labor. So you know the guy worked on the fridge also said its a scam company. 

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a refrigerator almost for years ago from appliance factory outlet since purchasing at the item has been out of commission and broken more than it has been in use their company that they use is product protection plus the person on the other end of the phone is incredibly rude at this point the company is pretty much done everything to safeguard themselves deny any more repairs to be done even though the warranty plan is valid until March of **** for the last 9 months of fridge has been under constant repair with going without being used for 30 to ************************************************************************************************************************** an entirely new refrigerator worth the price of the item or of my purchase price however denying to do any more repairs safeguards them from having to do so again I have a warranty valid until March of **** and they refusing to do any current repairs on the item that is broken again as it has been3 years ago

Product Protection Plus, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.