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Business Profile

Warranty Plans

Product Protection Plus, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Rickay H

    Date: 05/20/2024

    I have called the number multiple times. I only get voicemail, then only get a call back from Brand Source or Appliance Factory, and they just give me the same number to call.Our fridge went out in February, the repairs were done February 22nd, I replaced almost $500 worth of groceries, as my daughter has celiac disease and most of her food has to be in the fridge/freezer to stay fresh....We now have the same issue going on(less than 3 months after repairs), the tech was out on May 15th, and have still not been able to get the parts to do the repairs, so I now have to replace hundreds of dollars worth of food loss again. The warranty covers food loss, but I cannot seem to get a call back.

  • Daniel M

    Date: 12/08/2023

    My wife and I have been trying to resolve an issue with our washer for the past 6 months. If you have to call them the young lady that answers the phone and handles warranty issues on products is very rude, unprofessional, and a terrible attitude . I would not recommend this company!

  • Dawn G

    Date: 11/07/2023

    I reiterate everything everyone has said about this company. Extremely rude. She interrupted several times. I asked if there was someone else that I could talk to and she rudely said "nope". I responded "so you are the only one in the whole company" she rudely responded "yup". No customer service, and still do not have a replaced refrigerator.

  • Lisa W

    Date: 06/05/2023

    ******************* was extremely rude and admitted 2 times that she was snotty she wouldnt listen to my story and said I was wrong and yelled at me. She was adamant that I didnt wait 4 months without a stove. I have proof that I did. She argued with me the entire time and never listened to my part.

Product Protection Plus, Inc is NOT a BBB Accredited Business.

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