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Business Profile

Web Hosting

NameBright

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a domain name AboveFlorida.com and set up an account with NameBright to be the registrar per the Sellers instructions. They show me on their website as owner, BUT on ICANN, it shows *************, so they never actually put it in my name. They stole over $3000 from me. I am trying to get the domain moved to Network Solutions and they are not responding.

    Business Response

    Date: 08/31/2022

    We have been trying to work with the customer to correct the problems with his domain, however we were unaware he wished to transfer his domain.  We have sent him instructions on how to unlock the domain and continue with his transfer and will continue to work with him until the transfer is complete. 

    Customer Answer

    Date: 08/31/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a domain that it was for our business that we postponed because of Covid-19. The domain is 40ne.com which is been bought by this company NameBright and it's been used to host pornographic material. I tried to contact them but they never responded on my calls.

    Business Response

    Date: 08/16/2022

    Unfortunately,we are a registrar and not the registrant (owner) of the domain. We cannot assist you in this matter as we do not have ownership in this domain. Further NameBright.com does not offer any hosting services and we are not the hosting provider for this domain. You need to conduct a Whois search and contact the registrant directly or search the ** address and contact the hosting provider. 

    Here is the whois information:

    https://www.namebright.com/Whois/40ne.com

    We understand this customer may have privacy protection and their information is not available.  In that case you may want to contact an Intellectual Property attorney in this matter to discuss your options and the proper venues to handle this matter as well. Despite having privacy protection, you may contact the registrant at the email address in the public whois records and it will be delivered to the registrant.

    Registrant Email: ******************************************


    Thank you,


    NameBright Customer Support

NameBright is NOT a BBB Accredited Business.

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