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Business Profile

Yoga Instructor

CorePower Yoga

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Instructor.

Complaints

This profile includes complaints for CorePower Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see

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CorePower Yoga has 159 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I havent used my CorePower Yoga membership in months since April 25th, 2023.(I also only used the membership 8 times) and I called to get a refund for 1 of the months because I never used it but was continuously charged. CorePower Yoga refused to refund me anything.

      Business Response

      Date: 01/23/2024

      Hi ******,

      We wanted to reach out and follow up about your refund request we had from you for a December membership charge. We can confirm we honored your request on 12/29/2023 and this was refunded as an exception and froze your account. Please dont hesitate to reach out to our team at ******************************* if you have any other questions about your account frozen status.We look forward seeing you in studios soon!

       

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

       

       

       

    • Initial Complaint

      Date:12/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The late cancellation fee of $15.00 for a class is not showing up when a student cancel a class online. It is not showing up on any They claim it is written on their terms and conditions, but I signed for a membership I did not sign their terms and conditions on the screen cause their system when I joined it was broken. I was not aware of these late fee that never shows up online website.

      Business Response

      Date: 01/23/2024

      Hi *********,

      I hope this email finds you well and you are having a wonderful day so far!
      My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. Thank you for your feedback regarding our Late cancel policy. This fee and policy is stated every time you make a reservation or when you cancel a reservation via our app or website by clicking "class reservation and cancellation policy"  We see you agreed to our Terms and conditions as this policy is for all students. We understand emergencies happen that *** prevent you from cancelling the class on time and we encourage you to reach out to our team at ************ or can send us a email at ******************************* for support. Please dont hesitate to reach out to our teams for any future support.

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

      Customer Answer

      Date: 01/23/2024

       
      Complaint: 21063825

      I am rejecting this response because:

      I do not remember signing the terms and conditions of it. The kiosk to sign it was broken and I never actually got to read the agreement.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased some classes with this company, and was not able to get the services and never returned my money, this is absolutely unaccapbale.

      Business Response

      Date: 12/20/2023

      Hi ***, thank you for your outreach and sharing your feedback. Wed like to hear more about this so we can further investigate. Please reach out to us at ************************************************ look forward to hearing from you

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/12/23 I signed up for and attended a free yoga class at CorePower Yoga on *********, ************. After my class it was evident that my f**** pack (holding my automatic car keys, wallet with cards, cash and giftcards, rings and IDs) was stolen, along with 2 other students' belongings. Seeing as this was my first class, I had just put my belongings in the cubby at the main entrance thinking it would be safe there. I was not informed that there was a lockers in the bathroom where I could use the provided locks to secure my items. Placing a sign up saying that CorePower Yoga is not liable for lost or stolen items does not actually mean they are not liable. CorePower Yoga has continued to show negligence on their part, not taking ordinary measures to protect students' goods especially with knowing how severe of an issue this is with the establishment. Similar to the many stories I have seen online- before the class someone signed up for the free class and waited around in the bathroom until the front desk was clear to steal peoples items. This seems to be an ongoing issue for CorePower Yoga studios nationally, so I am wondering why they are not taking more preventative measures to protect customers goods. I am looking for some kind compensation of lost goods seeing as though this incident could have been easily prevented by CorePower Yoga if they appropriately staffed the studio and/or properly informed newcomers of ways THEY can secure their own goods seeing as though they did not care to do it themself.

      Business Response

      Date: 11/29/2023

      Hi ******,

      My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to follow up with you regarding your feedback and outreach. Thank you so much for reaching out and sharing your experience and feedback with us. We provide free lockers and locks for students at all studio locations, and we highly recommend locking up any valuables while they are left unattended in the studio. While CorePower Yoga is not responsible for lost, damaged, or stolen items, and while we cannot provide any camera footage to students, we do provide any camera footage to police, so we recommend you file a report with the local police department as a next step.

      Thank you again for your time and understanding in this matter


      Thank you again,

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

      Customer Answer

      Date: 12/06/2023

      I reject this response because as I stated this was my first time here and I was not informed of the locks that could be used along with where I should lock my goods up. Through my brief browsing of the internet I have found many cases where this incident has occurred under your watch showing that although your company has been made aware of this issue, no changes has been made to your system which proves negligence on your part and is an actionable offense. The lack of security stationed ************ desk combined with the uninformative introduction to the class are the bare minimum preventative measures that could have been taken to ordinarily protect students' goods. A Police report has been filed on my part so there is nothing else more on my end I can do to rectify this situation. Seeing the recent privacy violations Corepower Yoga is being accused of I would hate to add more to the bad PR your company is currently receiving. 

    • Initial Complaint

      Date:11/08/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      oday, I made an attempt to terminate my membership at CorePower Yoga, with the intention of it ending at the conclusion of the current billing period, which happens to be just a few days away. However, I was informed that they have a 30-day cancellation policy, which is a practice I've never encountered before in all my years of attending various studios and gyms. I believe this policy lacks transparency as it's not explicitly disclosed to individuals when they sign up, and it can be easily overlooked within their terms and conditions. I've been informed that I will be charged a prorated amount on November 11, which I'd like to avoid. My primary request is for an immediate cancellation of my membership. In my opinion, this business practice appears questionable, and I would not recommend CorePower Yoga to others. I intend to advise everyone I know to avoid this establishment.

      Business Response

      Date: 11/13/2023

      Hi *****,


      I hope this email finds you well and you are having a wonderful day so far. My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up about your feedback regarding our cancellation policy. After reviewing industry standards, we have updated our cancellation policy to better align with others in our market. Although we dont have long term contracts we do have a 30 day cancellation requirement and the terms of membership were agreed upon signing up.

      To see more on our cancellation policy, you can visit our website here: ****************************************************************************************************************************************************************.

      Please let us know if you have any questions or need any further assistance in the communication we have with you.

      Thank you, and have a wonderful day!

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongfully charged $15 no show fee on Oct 18th. **************** refused to take ownership of their systems issue i think as I did attend the class & did not refund the wrongful charge.Horrible customer service asking names of students who attended as if I have access to their roster.This happened more than once in the past & is a shady practice of not informing on the charge actually occurred (no email).Unless a customer keeps checking his/her account, no way these sneaky charges can be caught.Corepower is a greedy, shady money making machine without ethics built on the sweat of hard working yogis who teach, pretty sure they are underpaid as its private equity capitalizing on any & all means to make as much money.

      Business Response

      Date: 10/25/2023

      Hi ******,

      Thank you for reaching out and sharing your experience. We have sent you email about the matter in the previous communication you had with us. As a one time courtesy we have issued a refund for no show charge.  Please check your email for confirmation. As a friendly reminder, please check in at the front desk upon arrival to ensure you are checked in our system to prevent these charges. Please dont hesitate to reply to our email if you need any additional support.

      Thank you and have a great day. 

       

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

       

       

      Customer Answer

      Date: 10/26/2023

       
      Complaint: 20759023

      I am rejecting this response because:

      1. ****** has got it wrong that I did not check in. Infact, I did show the the teacher checking in my booking confirmation from my cell phone.

      Corepower needs to take responsibility for not training its staff properly, for wrongful material misrepresention of me not attending the class & for sneaky/shady business practices of unilateral  charging without  sending an email on the charges or providing in writing a charge occurred. Its all behind the back. If you don't look at the bank statements, you have no idea a charge occurred. They do not send an email they charged $15 for probably & exactly this reason. 

      Its shady practices because corepower does not explain the charges across hundreds/thousands of classes. I like this to change. Its only fair to expect an email firstly informing you were charged $15, secondly to explain the reason they think (no show, etc), thirdly provide proof of roster, whatever as they clearly got it wrong & I happen to catch it this time.


      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attended this studio loyally for almost 2 years now, but have decided to cancel my membership due to a neck injury and other financial reasons. I was told that I needed to cancel 30 days in advance and was charged $119.20 for this month. I feel that this is totally unfair because it does not say on the cancel membership section of the website that this is their policy- its more hidden. I dont think its fair to pay this amount when I shouldnt even attend due to my neck.

      Business Response

      Date: 10/13/2023

      Hi ****,

      I hope this email finds you well and you are having a wonderful day so far!

      My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. We understand your concern and are sad to hear that you are looking to leave CorePower Yoga. While our memberships have no long term contracts, we do ask for a 30 day notice to cancel. This policy is part of our terms and conditions agreed, we require 30 days notice when canceling the membership with the pro-rated fee. please see ***********************************************************************.

      Please reply to our email communication if you have any other questions.


      Thanks,

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took $114 from my account for June 2023 membership. I was under Doctors orders after surgery. They have refused to refund me. After months and multiple contacts with customer service.

      Business Response

      Date: 10/13/2023

      Hello ****
      I hope this email finds you well and you are having a wonderful day so far!

      My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you. We have been in communication for the reasons why we are unable to issue a refund. Please reply to our 9/20/2023 email communication to further support. 

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      ************

      Customer Answer

      Date: 10/13/2023

       
      Complaint: 20697886

      I am rejecting this response because: this is the same stone wall I have been run into for these past months. They are doing nothing to process my refund. I have submitted all documentation from my bank that they requested and nothing is be done. 

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to cancel my membership with CorePower Yoga today, affective the end of this billing period, which is in a few days. They informed me that there is a 30 day cancellation policy. I have never experienced this in my life of attending many yoga studios. I think this is a very shady practice, and it is not expressly told to anyone who is signing up. It is very easy to miss in their terms and conditions. I have been told that I will be charged a prorated amount on October 7, and I do not want to be charged. That is all I ask for. I want my membership to be canceled effective immediately. This is a very shady business that I would not recommend to anyone, and I will be telling everybody I know to steer clear of them.

      Business Response

      Date: 10/05/2023

      Hi ******,
      I hope this email finds you well and you are having a wonderful day so far. My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent cancellation request we received from you, alongside some feedback regarding our new policy.

      Thank you for your feedback, and please know we value your opinion. After reviewing industry standards, we have updated our cancellation policy to better align with others in our market. We want to create the best experience for you possible and we sent you a email regarding our 30 day cancellation requirement and cancelled your membership before your next billing date.

      Please reply to our team email if you have any questions or need any further assistance. Thank you again for your patience and understanding .

       

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      **********

      Customer Answer

      Date: 10/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It appears that CorePower yoga is making services expire which I believe to be against certain laws (see gift card expiration laws, Audible lawsuit, etc). This pertains to their prepaid class pack changing policy to now expire if not used within a certain time period going into effect 10/3. ********************************************************************************************************************************************************

      Business Response

      Date: 10/05/2023

      Hi Nik,

      I hope this email finds you well and you are having a wonderful day so far. My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out about our new class pack policy. We thank you for sharing your feedback. We updated our class pack terms to better align with others in our market. If any package purchases prior to 10/3 will still never expire, only packages purchased 10/3 and after will have an expiration date. Please reach out to our team at ********************************************* if you have any other questions

      With Gratitude,
      **************
      Senior Customer Experience Specialist
      ********************
      **********

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