Complaints

This profile includes complaints for CorePower Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CorePower Yoga

  3001 Brighton Blvd Ste 269 Denver, CO 80216-5089

• 

  CorePower Yoga Boulder on the Hill

  1129 13th St Boulder, CO 80302-7063

• 

  CorePower Yoga North Boulder

  3280 28th St Boulder, CO 80301-1701

• 

  CorePower Yoga Broomfield Flatirons

  549 Flatiron Blvd Broomfield, CO 80021-8238

• 

  CorePower Yoga Ken Caryl

  8204 S Kipling Pkwy Unit 150 Denver, CO 80127-6337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am another individual convinced to sign up for Teacher Training, with the expectations of auditioning for a role at ********** Yoga. I signed up May 2, 2023, graduated 18 August 2023, 1st audition on 27 August 2023, didn't make it and did not know the extent of my results until after two weeks when I approached ********** to find out what I did incorrectly. After discussing the matter and with emails I found out what I needed to work on, agreed with the evaluator and set a second audition date for 17 September 2023. Prior to this I was employed as a SET, and resigned with an email to the SET Coordinators that I had auditioned for another studio and they offered me a teaching position, this was on 30th of August and on the 31st I received congratulations via email. After being scheduled for a 2nd audition I received an email from the studio manager - *******************, *********, **, that I did not give notice of a resignation and that she has placed my record as "job abandonment". The email goes on to question whether or not I received that offer or if I left due to not taking my feedback of "not now" well, so in lieu of that opinion, which is not accurate, she informed me that she has canceled my upcoming audition and that I am not a good fit for **********, in any position.I paid $1,549,49 for Teacher Training where I was informed after the program, you are allowed 3 auditions. I also paid an additional $112.00 for the month of September and I have not gone back into the studio as now I am uncomfortable.The sales pitch is you pay for teacher training and you get hired as a teacher. I am not the only one who has had this experience with **********. My end result is to be refunded the monies I listed in full since I can no longer seek a position in the studio or any of CorePower's studios which was part of the sales pitch that I paid for.

  Business Response

  Date: 10/03/2023

  
  Hello ******,

  Thank you for reaching out and sharing your experience with us. We are able to ***** you a refund of your SET September membership charge and are escalating this request with our *************** team to investigate your audition and application experience. I have provided that team with your information and they will reach out shortly via email.

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  **********

   

   

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/11/2023

  I have been refunded the September 2023  monthly dues however I have not received any communications in regards to a refund request by me to CorePower for Teacher Training.  As stated in my original complaint I paid $1,549.49 for the course which included the ability to take up to 3 auditions for a teaching position.  I have been denied by the Manager ******************* any opportunity to audition or to be employed by CorePower.

  Please continue to seek resolution to my request.

   

  Sincerely 

  ******************************

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time student at Corepower in Del Mar and ********* studios for over 12 years andI have noticed things happen since the studio open back up after Covid, that I simply cannot ignore any longer. This needs to be escalated to the manager at this studio ASAP:1. CELL PHONES IN CLASS. Every single class I've been in there are at least 3-5 phones. Ladies texting, laying them next to their mat, but ... people having an actual full blown conversations. ANY cell phones in class are unacceptable. This weekend there was a lady texting during hot power fusion.It's become a problem because it's been allowed for the last year in Del Mar. Please have teachers make announcements to STOP cell phones in class.2. PEOPLE LEAVING CLASS EARLY. This is another Del Mar specific problem.B. MANY teachers say at the end of class: "if you need to leave class early, please do before savasana"Why are we inviting people to leave early and making it ok? NO.3. TOWELS. (Of lack thereof should I say). This is mostly an issue with guys, but not exclusively, NO TOWEL IN SIGHT, and people leave a sweat lake around them for us to ****** through, Its SO gross, and so unacceptable. Please make towels mandatory.4. OVERCROWDING CLASSES. Specifically 9am weekend classes. I counted 53 students recently at a 9am saturday class. FIFTY THREE!!! It was so insanely over crowded, people left. Mats were touching. It was uncomfortable. Please ask the teachers to stop allowing more than the alloted amount of students in, its making it miserable for the rest of us and is breaking the fire code.#5. TRASH MUSIC. Teachers are playing ******** "Bitch better have my money" song. followed by many other explicit songs. IN YOGA?! Why?I think if the manager and assistant manager were more involved in attending the classes these things would get noticed quicker.Look forward to hearing back from you on how we can remedy this ASAP.-Thank You-

  Business Response

  Date: 09/27/2023

  Hello *****
  

  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. We thank you for your email and feedback. We want all students and members to have an exceptional experience in our studios, and we're disappointed to hear that wasn't the case for you. Well ensure that this is shared with the appropriate studio leadership teams so we can improve in the future.Please let us know if you have any other questions by reaching out to us at *********************************************

  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20618404
  
  I am rejecting this response because: I would like to know what specific actions are being taken to make sure this has been resolved.  Just saying we will share the feedback is not suitable for a reply.  thank you!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/13/2023

  Hi ********,

  Thank you for your follow up. Our Team has sent you a email to follow up with you regarding your feedback. Please check you inbox and we will also reach out to studio leadership to be in contact after we hear from you, regarding your experience.

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

   

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my bag in a locker and secured it with the lock that the studio provides. When I grabbed my bag from the locker after the workout, I realized my stuff had been rifled through and items were stolen. I took all the necessary precautions to ensure my personal belongings were safe and secure.

  Business Response

  Date: 09/15/2023

  Hi *******,
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to follow up with you regarding your phone call with us on 9/13/23. Thank you so much for reaching out and sharing your experience and feedback with us. We provide free lockers and locks for students at all studio locations, and we highly recommend locking up any valuables while they are left unattended in the studio. While CorePower Yoga is not responsible for lost, damaged, or stolen items, and while we cannot provide any camera footage to students, we do provide any camera footage to police, so I recommend you file a report with the local police department as a next steps. While we do not have any cameras or footage of the locker rooms, we typically have cameras pointed toward the main entrance area.
  
  
  Thank you again for your time and understanding in this matter.

   

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20604636
  
  I am rejecting this response because:
  this does not even begin to address the issue of employee theft of a customer. I would like to clarify that I did use the lock that the studio provides. I am very concerned by this theft because I used one of the studios locks and it was obvious that my bag was rifled through. The items in my bag were in different spots than I had originally placed them and the two skincare items that were taken were things that could go easily unnoticed. For example, I had my ID, credit cards, and cash, which were still in my bag, but the cash was in a different spot from where I had placed it. You are the fourth person to lecture me about the importance of using a lock when that is exactly what I did. If I left my stuff in an unlocked and unsecure place, I would have just taken the loss as my fault and responsibility since I neglected to take the necessary steps. It feels incredibly violating that I could take all the precautions to keep my personal belongings secure and still have my stuff stolen. I do not feel comfortable going into a facility where locked belongings have the possibility of being taken. I think the appropriate response would be to refund the cost of the items that were stolen. I do not think that filing a police report, where there is not even camera access in the locker room, would do anything to resolve the situation. Its the principle of having your things stolen and your personal privacy violated by a staff member. A conversation needs to take place by management to the employees about integrity and not stealing a customers personal belongings. I will never be stepping foot into this studio or another Corepower Yoga studio again. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/28/2023

  This complaint has been resolved. Thank you so much for your assistance. 

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to bring to your attention a recent experience with my CorePower account. After temporarily freezing my account due to an out-of-town engagement, I returned home only to discover that I had been unexpectedly charged $229. This incident has left me bewildered, especially given the prior assurance that my account could be frozen for up to 90 days.I must admit that this experience has been disheartening, particularly considering my previous enthusiasm for and endorsement of your business to numerous acquaintances. Regrettably, the current state of affairs has left me disenchanted with your operational practices.In light of this situation, I kindly request a refund to my account. As someone who was once a staunch supporter and vocal advocate of your services, I sincerely hope that my faith in your business can be restored through a prompt and fair resolution. I have recently lost my job and find myself in a difficult financial situation. As a result, I am struggling to meet my financial obligations, including payment of my bills. I did not initiate the second month to be frozen it was done automatically so I thought that would happen for the 3rd month as well. Considering the gravity of my current situation, I kindly request your understanding and assistance. It would greatly alleviate my economic turmoil if my card could be refunded. I understand that this may not be the ideal solution, but under the circumstances, it would provide much-needed relief. I sincerely hope that you can empathize with my situation and give this matter your utmost consideration. I truly appreciate your understanding and support during these challenging times. I cannot afford this right now.

  Business Response

  Date: 09/15/2023

  Hello *****,

  I hope this email finds you well and you are having a wonderful day so far!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you. We have been in communication with you on 9/7/2023 regarding your ask and communicated why your account membership unfroze and why we cannot honor your refund. Given the challenging times for everyone, we want to be accommodating, but we also need to adhere to our policies as well, and hold all students to the same standards.
  
  Please reply to our communication on 9/7/2023 if have any other questions.
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never dealt with a more difficult and money-hungry yoga studio. Their practices are super shady by sneaking in hidden cancellation policies and fees. I unfortunately signed up for yoga teacher training to find out I was moving and would no longer be able to attend the training (which is weeks away from starting). They still charged me a $150 cancellation fee which of course I was never made aware of during the registration process and the program hasn't even started. Not to mention, they coerced me into signing up for a membership (which again I haven't used) and told me they cannot refund due to their policy. What you are doing to your clients is honestly disgusting. You should make your clients aware of these policies very CLEARLY upon paying for a membership or teacher training because you sneak in these policies and fees just when someone signs up for an account without putting any payment information in. Not to mention, your customer service is incredibly rude. I am moving to a state where there are no CorePower locations and your customer service continued to offer to refund as a credit and that if I didn't want the credit to stop contacting them. I urge BBB to investigate and ensure that CorePower Yoga is held accountable for their unethical practices.

  Business Response

  Date: 09/01/2023

  Hi *****, thank you for reaching out!

  Please know that we have cancelled your Teacher Training enrollment, and we refunded $1,634.15 directly back to the card on file for your Teacher Training payment including the $150.00 cancellation fee because your outreach was on 8/28/2023. Please see your teacher training waiver agreement when you signed up. As a one time exception to our non refundable All access membership we have issued a refund for the unused month and we have cancelled and waived our cancellation policy. Please allow 3-5 days to see the credit post to your account.  Please let us know if you have any questions at ******************************* or need anything else. Thanks again!

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************

   

   

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2023, I experienced an unfortunate accident resulting in a broken elbow, necessitating emergency surgery. Promptly on the same day, I contacted Corepower Yoga to request a temporary account freeze due to my medical condition, rendering me unable to engage in any yoga practice. My correspondence detailed the incident comprehensively, outlining the uncertainty of my return timeline.To my dismay, on August 22, I discovered an unauthorized charge of $179.78, reflecting an additional month of membership. Astonishingly, Corepower Yoga had reactivated my account on August 5 without any prior notification. This lack of communication further exacerbated the issue; even had I been physically able to participate, I would have remained unaware of my active membership status as the company does not issue any reminders prior to charging.This situation is profoundly disconcerting and raises concerns about the ethical treatment of their clientele. Despite multiple attempts to elucidate the circumstances, I was met with the response that this was in accordance with company policy. The question that arises is whether exploiting customers is indeed an inherent part of their policy. Such a notion is beyond reason.Consequently, I assert my rightful request for a reimbursement of the latest charge. It's important to acknowledge that I effectively lost a month and a half of membership usage due to factors beyond my control. It is my hope that Corepower Yoga will recognize the inherent injustice in this situation and take appropriate action to rectify it.

  Business Response

  Date: 08/28/2023

  Hi *********
  
  I hope this email finds you well and you are having a wonderful day so far
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent outreach we received from you, regarding your August account activation. In our 5/5/2023 freeze email request and confirmation we communication and stated " We do not send reminder emails before your freeze is set to lift, so please set a reminder just in case you need to extend, if eligible " for that reason you are being denied a refund from our Customer experience team. 

  As a one-time exception, due to your loyal practice with us, we are happy to waive the 30 day cancellation requirement and cancel your membership. Regarding the August membership charge we are happy to offer a credit to the *** account for future use. Please reply to our email communication to issue the account credit.
  
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I froze my membership for 2 months. Before the freeze ended I attempted to cancel my membership. I was then charged for the upcoming month and informed that 30 days notice is required to cancel the membership. This is shady business practice and no one should be charged for a service they will not be using. I would like a refund of the charge and an immediate cancellation of my membership? Why would I want to keep attending such a shady business?

  Business Response

  Date: 08/15/2023

  Hi ****,

  I hope this email finds you well and you are having a wonderful day so far. My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. We understand your concern and are sad to hear that you are looking to leave CorePower Yoga. While our memberships have no long term contracts, we do ask for a **************************************** our membership policy regardless if your membership is frozen. We are confirming your cancellation, and your last day to practice is 09/06/23. Rest assured, your account is canceled, and moving forward after the prorated bill that occurred on 8/10 you will not be charged for any unwanted memberships. Moreover, your membership is active now until 09/06/23.
  
  We are here to support you if you have any additional questions please reach out to via our previous email communication.
  
  We are sad to see you go and hope to welcome you back to *********** again in the future!
  

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

   

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20452833
  
  I am rejecting this response because: there is no reason for 30 days notice to cancel my membership which has been frozen for 2 months. Regardless of policy, this is unacceptable and a very un-zen, shady business practice. Clearly this business is more concerned with scrounging every last dollar from its customers and does not care about customer satisfaction. Do better. And while youre add at it, if youre so adamant about it being a well advertised policy, remind customers who are pausing their memberships (a clear first step in desire to cancel) about the 30 day notice policy. But of course you care more about the money than the people so why would I expect that. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my membership in February 2023. Apparently, account unfreeze after 3 months. Payments started again May 2023 (135$ a month). I received no warning that payments would resume. I noticed the payments occurring in July 2023 and upon asking for a refund they will only offer me a business credit. This just seems like a ludicrous response considering the fact that I am clearly trying to cancel my membership because I dont want to use it anymore. I would like a full refund of $405

  Business Response

  Date: 07/26/2023

  Hello *****,
  
  
  I hope this email finds you well and you are having a wonderful day so far!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you.
  We require a 30 day notice for cancellations. On 2/6/2023 we have a record of a 3 month freeze request via the dashboard, which caused May billing to occur. At the time of the request you would have been prompted your unfreeze date and agreed to our freeze Terms and Conditions. We want to be accommodating, but we also need to adhere to our policies as well, and hold all students to the same standards. We are happy to make a one time exception and issue a full refund to your credit card. You will see 3 credits of $135 back to your original form of payment within 15 days depending on your bank. Moving forward we have fully cancelled your account and we will not be granting any future exceptions.
  
  
  If you have any further questions, please feel free to respond to this email.
  
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charges clients without their knowledge or consent. Over one year ago, I was sent an email by corepower yoga asking if I wanted to take advantage of their founding fee of $127 applicable for a studio that was said to open during October 2022. The studio never opened, so I CANCELLED with corepower yoga. Now, nearly a year later, I just checked my bank account and **************** has charged for the past 3 months without my consent, now that their studio is opening over EIGHT months later. How can they be charging me when I cancelled over 8 months ago? I never authorized or consented to them charging my card again. I find this to be extremely unethical.

  Business Response

  Date: 08/08/2023

  
  Hello ******,
  
  
  I hope this email finds you well and that you are having a wonderful day. My name is ****** and I am one of the Senior Specialists from the Customer Experience Team here at **********************.
  
  
  First of all, I would like to apologize for the miscommunication. We always do our best to address each concern in a timely manner and we normally resolve them within 24 to 48 hours. We have reviewed your concern and were about to respond to your original ticket when we received this message.
  
  
  Please know that we have refunded the membership charges that you received for the months of May, June and July. You will receive a refund of $381 back to your original form of payment and the amount will reflect on your bank statement in 5 to 7 business days depending on your bank. Also, your membership is now cancelled and you will no longer be charged moving forward.
  
  
  We thank you for your patience and kind understanding.
  
  
  Feel free to reach out if you have any further questions or concerns.
  Kind regards,

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  
  
  

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I froze a membership with CorePower for three months. Just last night (July 17th) I received a charge on my credit card for $170. I never received a reminder or notification of the impending charge, which is a common practice for many companies. When i called to have the membership cancelled and to receive a refund I was told twice that I reviewed the terms and conditions and that they would not be able to refund the charge.This is unacceptable as one, they require 30 days notice from a customer to cancel a membership, and two, it demonstrates an intent to practice business opaquely and trap customers into this non-refundable charge.

  Business Response

  Date: 07/19/2023

  Hi ********,
  
  
  I hope this email finds you well and you are having a wonderful day so far! Thank you for your prompt response. My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. As one time exception to our non refundable membership and 30 day cancellation policy we have issued a full refund of $171.64 back you credit card and have cancelled your account. Because of the cancellation you have lost rate of $164.25+tax. Please allow 5-7 days for processing.
  
  
  A friendly reminder we do not send reminder emails before your freeze is set to lift, so in the future please set a reminder just in case you need to extend the freeze, if eligible.
  
  
  Moving forward we will not be making any exceptions for your account in the future.
  
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ********************************************************