Complaints

This profile includes complaints for CorePower Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CorePower Yoga has 159 locations, listed below.

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  CorePower Yoga

  3001 Brighton Blvd Ste 269 Denver, CO 80216-5089

• 

  CorePower Yoga Boulder on the Hill

  1129 13th St Boulder, CO 80302-7063

• 

  CorePower Yoga North Boulder

  3280 28th St Boulder, CO 80301-1701

• 

  CorePower Yoga Broomfield Flatirons

  549 Flatiron Blvd Broomfield, CO 80021-8238

• 

  CorePower Yoga Ken Caryl

  8204 S Kipling Pkwy Unit 150 Denver, CO 80127-6337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a monthly membership in May 2022 for $148.75. I attended the entire month and then froze my account before canceling in July. I contacted via email and phone to my studio manager to cancel. I was then charged $148.75 on July 19 and September 19. I have reached out to their support team with proof of emails and proof that I did not use the membership or attend any classes since May 2022. They refuse to issue a refund and are collecting payment for a service they did not provide and that was not authorized. I canceled my account and they are being deceptive and condescending in emails. Their actions and treatment of customers are unacceptable.

  Business Response

  Date: 12/07/2022

  Hi ****,

  Thank you for reaching out! We see on Dec 4th we have been in contact with you about this request. Please give us a call if you have any other questions.

   

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // 866-441-9642
  ssc ***************************************************************************** 80216

   

   

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in corepower yoga free trial in ************** in November 16th 2021. I just tried once. After that, I came back to ***** in Nov. 28 2021 and did not come back to US until Sep. 18th 2022. I have limited access to emails and my US phones and bank accounts when I was in *****. One day when I was in *****, I noticed that COREPOWER YOGA keep charging me membership fee since November 2021 till April 2022 when I found out this issue. I contacted my credit card company ****************** and they advised me to reach out COREPOWER YOGA myself. So I sent them an email right away and asked them to stop my membership and in the mean while I would like them to refund my 5- month membership fee ($169/month, total 845) at the same time.Sadly, they ignored my request at all. The moment I came back to the US, I called them and tried to ask my money back. But they only agreed to give me store credits instead of money. Since I will have an international travel in late Nov. and plan to stay out of the country for a while and COREPOWER YOGA store credits is useless for me. I am writing to ask BBB to help me get my money back.My account info with CORPOWER YOGA is ***************; ********************

  Business Response

  Date: 11/02/2022

  Hello Min,

   

  Thank you for reaching out and expressing your concern over the matter! According to our system on 10/18/2022 we were in communication about the request and we offered a solution. Please check your email and give us a call when you are ready to use the account credit.

   

  With Gratitude, 
  *******************;
  Senior Customer Experience *******************************************************  
  CorePower Yoga  
  ************
  
  

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18338743
  
  I am rejecting this response because:

  They only give me store credits and with which I can only sign up for classes or buy something from the studios which is totally useless for me since I will go back to China in November and I plan to stay in ***** for quite a while. I don't have a chance to take such classes and I do not need anything from the studios.

  Therefore I ask for my money back instead of store credits. Thanks
  
  Sincerely,
  
  Min ****

  Business Response

  Date: 11/11/2022

  Hi Min,

   

  Thank you for reaching out! On 10/18/2022 you accepted account credit over the phone. Since this was agreed on we cannot revert the decision. Please give us a call if you have any other questions.

   

  With Gratitude, 
  ****** G 
  Senior Customer Experience *******************************************************  
  CorePower Yoga  
  ************
  

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to try core power yoga online in May for a free trial and then cancelled it after determining that online yoga was not for me. I am absolutely sure that I canceled the membership in June and haven't even touched the website since then. I look at my bank statement and see that core power yoga has been charging me since July for online membership. They charged me monthly $20 from July to October. That is about $80 of charging for a membership I know I canceled and never used. Even if you look up my class history the last time I used it was in May. I absolutely did not use the membership after that because I had canceled and did not want to continue because I did not like it. Why am I being charged for a membership I clearly never used? I called the customer service line today again and it's always this same girl who says she's going to respond to me in 24 hours or within a day after escalating the situation to the higher-up team and then I get no response back. I called yesterday regarding this issue with no email or response from anyone and then called again today just to make sure they weren't ignoring me and also because they said the response would come within 24 hours. I would like a refund of the amount that was erroneously charged back to my account.

  Business Response

  Date: 10/26/2022

  Hello ********,
  
  
  Thank you for reaching out to CorePower Yoga. While all services are nonrefundable, as a one time exception we have issued a full refund to your credit card. $79.96 will be returned to your card. Please allow 5-7 business days for this to appear on your end.
  
  
  Moving forward, your account is cancelled.
  
  We hope to see you on your mat soon!

   

  With Gratitude, 
  *******************;
  Senior Customer Experience Specialist 
  *******************************  
  CorePower Yoga  
  ************
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot believe a company a big as CorePower has no phone services. I had covid and felt that it was more safe to not attend class. I tried calling someone to let them know that I would like to freeze my account since it was just charged. No one answered and I was disconnected after 2 rings. I tried 4 other times and still got the same result. I ended up emailing them and it took them days to finally freeze my account but would not refund the 10 days that they had initially charged me. I have not been able to go because I was sick with Covid so are you expecting me to come to your location and infect all of your customers? This is ridiculous

  Business Response

  Date: 11/02/2022

  Hello , thank you for your patience and expressing your concern over the matter!
  

   

  Our phone lines are available to 7 days a week 9am-5pm MT, please give us a call to ************.

   

  Thank you and we look forward helping you over the phone.

   

  With Gratitude, 
  ****** G 
  Senior Customer Experience *******************************************************  
  CorePower Yoga  
  ************
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unlimited yoga with ********** and get charged $159 on the 23rd of every month. On Aug 18th I bought my wife one month of yoga as a birthday gift. I expressed that I did not want to sign her up for monthly membership or auto pay. I wanted to pay cash but was told that only exit or credit cards were accepted. I used the same card that I use for my membership. I paid $89 and she used that month of membership. On September 19th my card was charged $159. On September 23rd my card was charged $159 again. Realizing there was a mistake I contacted **********. I explained the details listed above and stated that my wife's account had erroneously been signed up for monthly membership using my card.I asked to be refunded the $159 charge that was made on Sept 19th. Neither my wife or I have used our membership for September since I have been charged for the month.********, the customer experience specialist I spoke to, told me that my card could not be refunded and that the best they could do was to give me an in store credit. I expressed that the mistake made was not mine and that the only solution I would accept would be a refund of $159 on my card.****** logged into my wife's account and told me he removed my card information so that I wouldn't be charged again, and that he would forward a "refund request for the membership fee to the appropriate department for further consideration". I have now received another email from ****** that states: "we just received an update from our management, at this time, I cannot offer a refund back to your card due to the reasons stated in the previous call..."********** made a mistake. They've used my card info to sign me up to autobill me when I never agreed to this. I believe it is wrong for them to apply my card information in a way that I did not agree to. I believe I should be refunded the $159 that I was charged. It's completely unacceptable that the only solution they have provided is an in store credit.

  Business Response

  Date: 09/26/2022

  Hi ****,
  
  
  Thanks for reaching out to CorePower Yoga. We are confirming your cancellation and I processed the refund for the membership fee back to your Credit Card. It will normally take 5-7 business days for the refund to appear on your account.. We are sad to see you go and hope to welcome you back to our studios again in the future!
  
  
  
  
  ----
  Takuto K
  Customer Experience Specialist
  *********************************************************
  ********************
  ************

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18123917
  
  I am rejecting this response because:

  I will wait to wait until I see the reverse charge appears in my account until I feel that ********** has fully resolved their mistake.

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an annual membership, and decided to cancel the membership in December 2021. The ********** employee that helped me told me that the membership was cancelled and I never returned. Starting in March 2022 for four months I was charged $110 on my credit card. Once this came to my attention I alerted ********** who informed me their employee only froze my account. ********** then told me they would not refund my charges, even though they can clearly see from their software that I had never entered their studios or used their service since December 2021. I believe this is unethical business, I was a long-term paying customer of **********, but have moved out of town, and needed to cancel my membership.

  Business Response

  Date: 09/19/2022

  Hi ****,

  At this time, I cannot offer a refund back to your card due to the reasons I have already stated in previous messages. We have no instudio cancel request in your account. We are more than happy to make an exception to credit the account, as stated in your membership agreement, we need at least 24 hours before the bill date to cancel or freeze your account to avoid being charged. If you do not accept this offer, I will be leaving your account as it currently is and you can use the days you have remaining on your membership. Please reply if you accept, otherwise no further contact is needed.

   

  With Gratitude, 
  ****** G 
  Senior Customer Experience Specialist 
  *******************************  
  CorePower Yoga  
  ************
  

  Customer Answer

  Date: 09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Corepower Yoga for nearly five years. During Covid, I paid for the online teacher training. Since then, I spoke to one of the teachers about completing my studio hours in the studio and she agreed (I have all of this documented via e-mail). I sent all of my hours in and unfortunately was never helped further. After over a year, I asked for my TT portal to be reopened so that I could complete my training since they never executed or assisted me. I am spending over $150 a month and $2000 on the program itself. When I reach out to previous contacts (voicemails, e-mails) I get ZERO response. I call into the customer service (multiple times in the past two weeks) and I continuously get told someone will reach out and nobody does. It is completely unprofessional a poor example of customer service. However, tell them you want to sign up or buy anything and you will get a call immediately. If you request to speak to any type of management, you will be told that is not possible. I am defeated as this company can not reach out to help and at a loss of what to do.

  Business Response

  Date: 09/19/2022

  Hello *****,

   

  Thank you for reaching out. We have forwarded your information to the teacher training program team so they can follow up with you about the matter. Our apologies we are currently experiencing a high volume of e-mails.

   

  With Gratitude, 
  ****** G 
  Senior Customer Experience Specialist 
  *******************************  
  CorePower Yoga  
  ************
  

   

   

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in person to a CorePower studio to cancel my account but was persuaded to freeze it. With no notice, record, or consent, they unfroze my membership and unknowingly charged me for 3 months' worth of unlimited memberships. When I called to express that I never authorized these transactions and would like a refund, their customer services reps quoted different policies that contradicted one another and offered a one-month yoga credit.Now, it is clear to me that CorePower is not a studio that cares about its customers and instead tries to scam them of every ***** they can. I would have returned this winter for hot yoga, but there's no way I would trust this company with my wallet, let alone my body.

  Business Response

  Date: 08/31/2022

  
  Hi *******,
  
  
  Thanks for your response.
  
  
  You have submitted a freeze request via the website. It was for a 3 months freeze that we received and processed from our end. We have sent you a confirmation email advising as to when your membership will unfreeze. Could have been it went to your junk/spam folder.
  
  
  I do apologize at the same time that you have been mistakenly informed at the studio that you will receive a reminder email letting you know for the unfreezing date.
  
  
  With that in mind, we will authorize a full refund to your credit card. $524.06 ( 3 months ) will be returned to your card. Please allow 5-7 business days for this to appear on your end.
  
  
  Moving forward, your membership has been terminated from our end.
  
  
  Thank you and have a great day!
  

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial transaction took place on July 4, 2022. The date I reached out to the company was August 9, 2022 Refund date promised: August 10, 2022 There are two accounts under the name of ******************* and my husband ********************* involved in this complaint against ********** yoga. We paid the business $576.00 for both accounts with a breakdown of 109+109+179+179. In order to receive a refund, the business requested proof of illness and proof of family emergency regarding my father's cancer diagnosis. Assuring us that once we showed proof, we would receive reimbursement, ****** was the first representative who spoke with me over the phone. In a reassuring email, ******, a second representative, mentioned that they would refund the full amount as a one-time exception due to the proof. Then they change their minds. I have a dispute with them because they are extremely unprofessional, and I am seeking a refund of the money that was paid to them since I did not use their service. I have written proof that they are supposed to refund me, but they then reversed their decision. Once there was a resolution of a full refund, another representative jumped in (************) and went back on their word and said that they would provide store credit instead. We do not wish to deal with a shady company like this again and request that you help us receive the full refund that had been promised originally by ******. There are two accounts listed. The first is ************************ ************. Second, ***************** ************. *PLEASE NOTE: The zipped file contains a private medical chart that I was asked to provide insensitively. This file has been included in this dispute; its password is 'corepower' (one word, no caps or quotations). Additionally, I have attached a screenshot that includes both account information.

  Business Response

  Date: 09/06/2022

  Hello ***********************,

  Thank you for reaching out. We are fwd you the email response from one of the leads who approved your refund. Please check your email inbox, but below is what we sent.
  
  
  
  Hi ***********************,
  I hope this email finds you well and you are having a wonderful day so far! My name is **** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you for 2 additional All Access Membership payments of $109.00 since 07/04/2022.
  
  
  
  As a one-time exception, due to the misinformation you were given regarding your refund and the trouble you have had with your situation, I have processed a refund for both payments, for a total of $218.00, back to the card on file. Please allow 7 to 10 business days for this to reflect on your bank statement!
  
  
  
  Moving forward, with this refund, both yours and your husband's All Access Membership is now fully cancelled, and you should not be charged for this again.
  
  
  
  Please let me know if you have any questions or need anything else! Thank you!
  
  
  ----
  Tali V.
  Senior Customer Experience Specialist
  *********************************************************
  ********************
  ************

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in ********** Jamboree location on 3/18 to purchase a couple items using a gift card. After charging me mistakenly twice on my credit card Ave a gift card they were supposed to refund my credit card. I followed up with the manager to let her know and after weeks of no action I went through my credit card company to dispute. Another month later they charged my gift card so it had a $0 balance and after repeatedly attempting to have that reversed I never heard back from the manager. After reaching out now in July to the new manager shes telling me they charged my gift card $36.64 but refunded that amount to my credit card in April which they didnt do. Theres nothing on my card since March of this year. The professionalism and headache has been ridiculous. They never needed to do anything with the balance on my gift card but created this headache. I will never support this greedy unprofessional business.

  Business Response

  Date: 07/26/2022

  Hello ******,

   

  Thank you for reaching out! We have sent you email about experience and solution. We are glad we were able to resolve your request. Please let us know if you have any other questions. 

   

  With Gratitude, 
  ****** G 
  Senior Customer Experience Specialist 
  *******************************  
  CorePower Yoga  
  ************