Complaints

This profile includes complaints for CorePower Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CorePower Yoga

  3001 Brighton Blvd Ste 269 Denver, CO 80216-5089

• 

  CorePower Yoga Boulder on the Hill

  1129 13th St Boulder, CO 80302-7063

• 

  CorePower Yoga North Boulder

  3280 28th St Boulder, CO 80301-1701

• 

  CorePower Yoga Broomfield Flatirons

  549 Flatiron Blvd Broomfield, CO 80021-8238

• 

  CorePower Yoga Ken Caryl

  8204 S Kipling Pkwy Unit 150 Denver, CO 80127-6337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my membership with CorePower Yoga in November, 2022. They do not provide an option to cancel from their website, only to freeze the membership. I called their customer service, got the message 'we are too busy, you can request a callback'. I requested it, and meanwhile I frozen the account. Apparently, nobody got back to me. I forgot about it and didn't call again, just thinking that this was taken care of.Today (03/16/2023) they've charged me again for $209.00.I called them, their customer service representative advised that I never canceled my account. I explained the situation, said that there isn't an option to self-cancel the account, and nobody called me back when I requested to cancel it via the phone. The rep became rude to me, said that there is a way to cancel (there is not - attaching screenshots from my account), and that they won't refund the membership fee. They can give me store credit (which I don't need because I don't even live in the area where there is CorePower Yoga).After this call with their rep today, they've send me an email saying that I can pause or cancel my membership online (which is not true!) I called them back again to actually cancel my membership, as the previous rep didn't do it (again!) - and now they are not answering.I've tried both mobile app and desktop - same thing, it offers to call them if I want to cancel.I will dispute it with my bank. This it not fair, they should provide a self-cancel option, otherwise it's on them. $209 is not a small amount, this is a scam.

  Business Response

  Date: 05/08/2023

  Hi *****,
  
  Thank you for reaching out. On 3/17/2023 we received a call from you and spoke to **** and she confirmed the refund request. The email confirmed that your membership is cancelled effective 03/16/2023 and we have processed a refund amounting to $209 back to your card ***** It may take 5-7 business days to reflect on your account depending on your bank.

  Please let ** know if you have any other questions.
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30th 2022 I signed up for my first month at CorePower ($60 deal for the first month). I loved my membership but I live over an hour away from the closest location so it really is not worth it for me. On January 31st 2023 I went into CorePower to cancel my membership, along with three of my friends who had signed up the same time as me. We thought that the membership will restart on the last of the month since that is what we payed for (the month of January). However, once we got there we figured out we had already been charged ($197.50). The lady at the desk's name was ******, and we told her we need to cancel, we explained why and the confusion, and she told each of us that she can do that and that we will get a FULL refund. we stood at the desk for about 5 minutes as she canceled each of our memberships. So we left and we thought we were good. It is now March 1st 2023, and none of us have received a refund. Today, I logged back into my CorePower account to see if I had credit from the month I had not been refunded for. I clicked on the first class I saw to see if it would let me book it, and it did. I immediately canceled it (it was in an hour and 50 minutes). I was confused that it allowed me to book since I was charged for February and it is now March. Well, I check my bank account and find I got charged for MARCH. $197.50 charged AGAIN to mine and my three friend's cards. PLUS $15 charged for me "canceling" the class when I pushed "book class" and then canceled immediately after when I was trying to see if my account had credit earlier today. I do not have this money. I am a full time university student and I work part time, as much as possible. My bank account is now almost empty because of the mistakes of CorePower. I love CorePower and was planning on getting an all-access membership for literally the rest of my life after I graduate and move closer to a studio. However, I'm not sure I want to support them anymore after they robbed me blind.

  Business Response

  Date: 03/07/2023

  Hi ****,

  Thank you so much for reaching out and for your feedback review. We see we have been in contact with you on 3/1/2023 and we granted a refund for the charges mentioned below. Please let us know if you have any other questions by replying to the email communication.

  Thank you.

   

  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // ************
  ssc **** Brighton Boulevard / ************************************
  

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CorePower has some extremely shady practices with their freeze membership. When I froze my membership, I called into their customer service and someone there told me that I can freeze my membership indefinitely and then come back to it when I wanted to. Unbeknownst to me, they charged me for two months. I was looking through my bank statements and saw a charge and thought it was weird. I called in and they were not helpful. They basically told me I lied and that the freeze only lasted a certain amount of time (when an employee literally told me I could come back to it whenever I wanted). I am making this complaint because they charged me without my knowledge or consent and didnt even help me fix it. When I called in, they only offered me a credit. I refused and wanted a refund to my card. They refused me again. Now I am out over $200 for a yoga membership that I never used!! DO NOT BRING YOUR BUSINESS TO THEM. HORRIBLE CUSTOMER SERVICE AND THEYLL CHEAT YOU OUT OF YOUR MONEY!

  Business Response

  Date: 02/24/2023

  Hello **** , thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team.I wanted to reach out and follow up with a recent refund request we received from you.
  
  I apologize that this news is upsetting, and I thank you for your feedback. We do hear your concerns and we are taking it into consideration. According to your freeze request via our website on 10/4/2022 05:42 PM there was a request for a 3 month freeze and we dont offer the option of indefinite freeze. That is the reason your card was billed for *** and Feb, because the activation was set for 1/4/2023 and this was prompted on the screen after the request was made. Since this was done via our website, you would have been prompted to agree to our Terms and Conditions,your next billing date and cost of future payments. For that reason, I cannot honor a refund back to your credit card.

  
  We are still more than happy to offer a credit to the *** account for future use. If you would like to use the credit on a future month, please reply to the email communication you have with us.

   

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // ************
  ssc **** Brighton Boulevard / ************************************

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19433548
  
  I am rejecting this response because: While I understand what they are saying about their terms of service, when I spoke to a representative at CorePower in a phone call, she told me the complete opposite. I feel like I was misled by the customer service rep and made to believe that I wouldnt be charged unless I can back and have my permission to be charged. This is extremely unfair since someone from CorePower told me something completely different. That is my complaint for the situation. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is such a rip off! They constantly randomly change their prices, I initially signed up for a 1st month trial however that expired this week. I went in for a drop in today instead of $38 they charged me $70! What the actual f*** how do you charge me almost double than what's listed on your site? I can't afford to pay $70 per one drop in ***, I work for a living and I am not a billionaire. This is ridiculous and I am never going back to this place ever again!

  Business Response

  Date: 02/24/2023

  Hi ******,

  Thank you for reaching out about the matter. We apologize about your experience in studio. According to your account tt looks like you have been in contact with us. There was an error in the invoice which caused the overcharge. As ******* mentioned, we added the $21 back to your account credit and I also credited you a drop in to your account, also friendly reminder drops in *** are $38, if for any reason you get quoted anything else, please dont hesitate to reach out.

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // ************
  ssc **** Brighton Boulevard / ************************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out core power and loved my first free week. So much so that when I went to visit my sister in ********** I bought a month membership and brought her with me to *********** I made it clear to the worker that this was not my home location and that there would be no price difference. She told me I would have the first month discounted and then all locations were the same except ********. I made sure that the home location was Old Town ******* and woukd be charged accordingly. This morning when I checked my bank account I was charged over $200. I knew this seemed off so I asked my roommate what she is charged. She is only charged about $130 and we go to the exact same location and have the exact same membership! The location in ********** is almost A HUNDRED DOLLAS MORE than the ******* location. Figures as their cost of liuving is much higher. I dont get paid enough for that standard of living and will not be paying those prices as I am an ******* resident (and only attend classes here) I included my class history as proof. The customer service rep on the phone had the audacity to ask if I wanted to keep the ********** location and pay $100 extra every month. ********** really tried to pull a fast one on me and scam me. The most she would do was escalate to a manager but there is no guarantee. I was taken advantage of which is a shame considering I really love core power and have my friends join me. If this issue is not resolved Goodbye corepower. I do not believe in unethical businesses. All I ask is they reflect the price to the location I actually attend and refund the difference.

  Business Response

  Date: 01/27/2023

  Hello ******, thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent request we received from you via the Better Business Bureau.
  
  
  We have issued a full refund to your credit card $209 will be returned to your card. Please allow 5-7 business days for this to appear on your end.
  
  
  Moving forward, your account in ********** is cancelled. When you visit a ******* studio next please have them activate you with an ******* membership.
  
  
  Please let ** know if you have any other questions.
  
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // ************
  ssc **** Brighton Boulevard / ************************************

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CorePower Yoga uses illegal subscription billing practices. If you freeze your account, the account is restarted automatically after 3 months with no notification. The 5th Circuit Court ruled that a membership signup process is not deceptive if it possesses two elements: (1) Prominent and Conspicuous Notice Clear, Easily Understandable Terms (2) You must also get express affirmative consent from your customers.Neither of these actions were taken by the ********** location, and they did not offer a refund when contacted.This location also is negligent in that they allow access to communal lockers. The pathways are congested and in response to complaint management says "take it up with corporate.Customer service is simply awful. Requesting full refund for my payment.

  Business Response

  Date: 01/25/2023

  Hello **** thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you.
  
  I apologize that this news is upsetting, and I thank you for your feedback.,
  
  The reason of our outreach is because we have located multiple accounts for your information. We see you activated Free Week promotion that can only be redeemed by students who are new to CorePower Yoga, and you are no longer eligible for this promotion as you also took two free weeks with another account as well as another intro month.We have merged your account with the most recent information we have from you with email ********************  and phone number **************. The other accounts with email ***************** and **************** have been merged with Hotmail account. Please know that creating multiple accounts and taking advantage of this one time promotion more than once violates our terms and conditions.Future instances may cause removal from CorePowerYoga. At this time, I cannot offer a refund back for your second intro month to you for the reasons of we did not hear from your prior to your billing date and promotion abuse.
  
   Please let us know if you have any other questions by giving us a call.
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  e **********************************************************
  o ************ // ************
  ssc **** Brighton Boulevard / ************************************

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I genuinely think CorePower makes a huge profit over intentionally scamming customers that sign up for the affordable monthly trial, then trap you by charging your credit card without your permission for the full membership price. That's my complaint, as well as every other person on here. I went into my account and selected "cancel membership" before the trial was over. Imagine my surprise that I was charged 3 months after the fact, totaling over $500 for the all-access membership. They acknowledged that I canceled my membership and even sent a confirmation email. However when I reached back out they said "yes, you cancelled your trial membership but your all-access membership began the next day." So if I had done nothing, the trial would have ended and the all-access membership started anyway. So obviously, me going into my account and canceling my membership was so that I no longer was a member, in any sense, at corepower. I even cited "change in financial situation" as a reason for canceling my membership, so any logical human would have seen that and interpreted that as I cannot pay almost $200 a month for a yoga membership. This seems purposefully deceitful and this is obviously an error of the business if SO MANY people have the same complaint. To top things off, it is impossible for you to manually remove your credit card from your profile... they know this is a scam and they will get you. I've been offered store credit which won't help pay my rent that now cannot make on time.

  Business Response

  Date: 01/24/2023

  Hi *********, thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you.
  
  I apologize that this news is upsetting, and I thank you for your feedback. We do hear your concerns and we are taking it into consideration
  
  At this time, I cannot offer a refund back to your card due to the reasons of we did not hear from your prior to your billing date.
  
  We require at least a 24 hour notice prior to your billing date to process the cancellation or freeze, as stated in the agreement you sign upon signing up for a membership. Given the challenging times for everyone, we want to be accommodating, but we also need to adhere to our policies as well, and hold all students to the same standards.
  
  I am still more than happy to offer a credit to the *** account for future use such as Feb and March billing. If you would like to use the credit on a future month, please let me know so I may set this up for you, or I can just put the credit on a gift card for you to use on in studio Class Packs, retail, and drops ins.
  
  
  Please let me know how you would like to proceed in the email we sent you.
  
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // ************
  ssc ********************************************************************* 80216

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 4, 2022 at 12pm I purchased a one month intro membership to core power yoga for 59 dollars. On Jan. 4, 2023 at 8am I went into my account to cancel my membership so it would not charge me for the next month, only to discover I was prematurely charged for the next month for a total of 175 at 1am on Jan. 4. I did it approve this transaction and have been in contact with the company via email and multiple phone calls to dispute this charge. The company is only offering me a store credit for this large amount of money that I desperately need for tuition and rent. I do not have the luxury of being able to spend 175$ a month on yoga or yoga clothes which is why I cancelled the membership one month from the date of purchases. This is unacceptable and I need a full refund to my debit card. I can not afford you to be robbed of 175 to core power yoga store credit. I did not attend any classes or use the new membership on January 4 so refunding should be quite simple if the company believes in simple costumer service.

  Business Response

  Date: 01/06/2023

  Hi ******,
  
  
  My name is ******* and I am our Customer Experience Manager here at ********************. As noted in our terms and conditions, membership payments are nonrefundable, and you must reach out to cancel the Intro Month prior to its renewal. Since you did not reach out prior to your renewal date to cancel your Intro Month, we cannot honor a refund back to your credit card. I understand your frustrations and concerns, and we are happy to make a one-time exception to refund the payment back to your CorePower Yoga account as a credit, which would never expire and can be used on anything in-studios. This way, you can still take advantage of these funds in the future on membership, classes, or in-studio retail merchandise.
  
  
  Please reply to our email communication if you have any other questions.
  
  
  Thank you,
  
  
  ----
  ****************
  Customer Experience Manager
  *********************************************************
  ********************
  ************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** Yoga uses illegal subscription billing practices. If you freeze your account, the account is restarted automatically after 3 months with no notification. The 5th Circuit Court ruled that a membership signup process is not deceptive if it possesses two elements:Prominent and Conspicuous Notice Clear, Easily Understandable Terms You must also get express affirmative consent from your customers.Neither of these actions were taken by ********** Yoga, and they did not offer a refund when contacted.

  Business Response

  Date: 01/05/2023

  Hi ****,
  Thank you for reaching out about the matter. We sent you a email about your request and granted your request. You will see $159 back to your original form of payment within 5-7 business days depending on your bank. If you have any further questions, please feel free to respond to this email.
  
  
  Many thanks,

   

  With Gratitude,
  ****** G
  Senior Customer Experience Specialist
  o ************ // ************
  ssc **** Brighton Boulevard / ************************************
  
  

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the membership that was $60 last month since it was a good deal and I wanted to try it out. I wasnt aware it was a reoccurring charge and I checked my account today and it charged me a whole $185. I wasnt even a day late, they charged me an hour before I called them. I understand if its a normal gym membership and theyre not able to track how often you use it, but with corepower you have to sign up for classes. So you can clearly see that Ive only gone a total of twice the past month and not at all this new month. They say they understand but Im a student and this is $185, and its horrible they dont care that I cant afford this. All I need is a refund and they will only offer me store credit. I am just not in the place at all to be able to lose $185 dollars like this and it really upset me that their customer service has no sympathy as I was very kind to them on the phone. I just want a refund thats it.

  Business Response

  Date: 11/29/2022

  
  Hello ******,
  
  
  I hope this finds you well.
  
  
  I regret to inform you that your refund request has been denied due to reasons I already stated during your call with us. As a one time exception and courtesy, I would like to once again offer the payment back to your CorePower Yoga account as credit instead. This credit will never expire. You can use it on a future month of yoga, class packs, drop ins, or even retail in studio. Please let me know if you agree so I can proceed in applying the credit to your CorePower Yoga account.
  
  
  We appreciate your understanding regarding this matter.

   

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  o ************ // 866-441-9642
  ssc ********************************************************************* 80216