Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously with ******************************* for marketing services. The company was sold to Patient Now. I ended my contract with this company and asked that the control of my ******** page be given back to my company. The company refuseds to ***** me access despite my requests over the last 1-2 yrs. All I want is for them to disconnect their access to the page and restore my access.

  Customer Answer

  Date: 03/20/2024

  Hello,

  Just wanted to let you know that the company finally reached out to me, and on 3/19/2024 we were able to get the issue resolved.  Thank you so much for the added pressure to get them to communicate with me.

  Have a great day!

   

  *****************************

• Initial Complaint

  Date:10/29/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small buissness as a physician and in April 2023, i called patient Now to discuss about to use their software in my office. i was using ****** before that. after multple zoom neetings we reached an agreement to go ahead with patient Now to transfer all the data from ****** to patient Now and we will start using that. we paid them first month dues. They did filled in our basic information in their software and told us that we have to extract all the data from ****** and give it to them and them and then they will import it into patient Now software. we were never made of aware before verbally or it was not mentioned in the contract that we were supposed to extract the data. no one in my office knows how to. even then we tried and reached out to ****** and they said it is not possible to extract BULK files and we can only export one file at a time and it can take months. i even paid private IT specialist to help, but he had the same answer. with in a week signing the contract , i asked Patient Now ,to cancel the contract , and we disputed the charge on credit card. they are still asking that i should pay them for whole year worth of money because i signed the contract, even though i never used their services , even one day. They sent my account to collection Agency , still i want to work with them , and i offered to pay $1000 and they refused and said they will go through Attorney and Court. i dont undsresatnd why i have to pay when i never used their services and they were never told me verbally or in written that i have to extract the data from old software. if i would have known that i i have to extarct the data , i would have never signed the contract

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contract with this company and the *** has not been working as described since day one. They recommended that I use Parallels which is the ONLY way to use Patient Now with a MAC computer. I have had a MAC since the on-boarding process. It continues to not work for hours at a time. I am not able to send patients their information securely and unable to document. I have called and emailed back and forth with the on-boarding rep and other individuals at the corporate office. I have had to implement multiple other platforms in order to document patient information i.e. consent forms, treatment notes, etc. I have now spoken with 5 different people each telling me something different about my contract. Lastly, I was told that I could cancel my contract with them but my *** would be read-only status, which I agreed to $120/month fee until the end of my contract. The last individual I spoke with told me they would implement the 60-day cancellation effective on 11/1. I received an email stating he was wrong about the cancellation date and I would have to pay $416/month until the end of my contract. I am not able to use the *** as they promised. The only thing I am able to use with the *** is scheduling because of their recommended process. I am concerned that the way the *** is laid out that it is not HIPPA compliant, and I am concerned that patient information is not secure, since they require you to use another platform outside of their company in order to use the ***. Even with using this platform I continue to have problems like I mentioned above. This is a direct HIPPA violation on the company's behalf. I have now paid the company over $3000 for a software I cannot use and they intend on my paying another $3000 for a platform I cannot use. The only solution I was given to stop paying my bill so they could report it to a credit agency, directly impacting my credit score leading to filing a dispute which may or may not be accepted.