Complaints

This profile includes complaints for Radiology Imaging Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Radiology Imaging Associates, P.C. has 2 locations, listed below.

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  Radiology Imaging Associates, P.C.

  10800 E Geddes Ave Ste 300 Englewood, CO 80112-3895

• 

  Radiology Imaging Associates, P.C.

  PO Box 371863 Pittsburgh, PA 15250-7863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th 2022 I had an *** at ************** hospital because ****** Permanente didnt have any openings available soon enough, they authorized the outside facility. I paid the hospital for the *** and for an x-ray of my right eye due to the chance there was metal in it as the result of an accident. In December of 2022 I received a bill from Radiology Imaging Associates for an x-ray of the eye. I called the number on the bill and was told I hadnt paid for this **ray but if I thought I did I could dispute it with the hospital. I called the hospital and they said I did pay for the **ray and when I asked to speak to the doctor they could find no record of him in their system. I called *** back and was eventually able to determine that this charge was for a doctor to read the results and that they were not at the facility who did the imaging. I paid this balance in full on 12/22/22. On January 16th 2023 I received a second bill from *** for a second x-ray, of my left eye, which I had not had x-rayed. When I logged on to see the charges, there was no history of my previous charges or payments. I checked both paper bills and the second one was billed to my complete name with middle name, the first to only my first and last name. I called *** and explained this was in error, I only had one x-ray of my right eye and they explained I would have to dispute this with the hospital. I called the hospital and they said they didnt have a charge for this, they confirmed I only received one x-ray and that it was a mistake. After I verified my billing with the hospital and the imaging results with insurance, I called and told them it was an error. They said I could fax them a copy of my visit summary to dispute it. I dont have access to a fax machine, so I was told the supervisor would look into it and email me if they needed a copy of the summary showing it was only 1 x-ray. I never heard back so I assumed it was taken care of, but now they sent me to collection.

  Business Response

  Date: 05/25/2023

  This patient had an X-ray that included views of both eyes. Our radiologist is required to read results of body parts that show in any radiology study. Also, as both eyes would enter the **** both needed to be scanned for potential metal. Proper radiologist billing means the two X-ray reads have to be billed as separate charges with a modifer indicating the eye that was being interpreted. Not sure who the patient has been talking to at the hospital, but the radiology department would be able to address these issues. The hospital would bill for the use of X-ray machine and *** machine, they do not provide the reading of the study which provides results. This patient's services were billed to his insurance, ******, who processed the claim showing $30.95 due from the patient. I have attached the *** to this reply - $3.07 is pt responsibility for each eye and $24.81 is the patient responsibility for the *** of cervical spine. The patient has not paid any of this amount. The patient also had an *** of the LT upper extremity which was also processed by ****** and applied $22.69 to pt responsibility. I have also attached that *** to this response. Pt did pay this balance on 12/28/22. 

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the height of Covid-19, I was one of the unfortunate to be diagnosed and ended up being hospitalized for 27-days. To this day I still suffer a setback. My complaint pertains to the unethical billing ************** rights per the Fair Credit Reporting Act. This ********************************************* business should be served with a class action lawsuit. I have discovered with internet research that ********************************************* Consultants (RIC) continue poor billing practices & do not follow the law before they turn someone over to a collection agency. I have never received a bill from them for services allegedly provided on 10/26/2021. I filed a complaint with UC ************* stated ***** paid them in full for 10/26/2021 service. The collection agency attached a separate sheet showing: $288 amount owed as of date of service minus $254.22 payments or credits & $33.78 total amount of the debt now. Their exact wording in above sentence. Aetna was my primary ******************** my secondary insurance. *** is aware of both ***************** SO WHY DID THEY TURN ME INTO COLLECTIONS? What is the agreed rate for services they have in place with *****? Why didn't they bill ******** for the measley or allegedly difference amount of $33.78? INSTEAD they illegally turned me over to a collection agency and like I said this is the FIRST time I've received anything in this regards! I'm appalled at how they, RIC, CONTINUE their pathetic, unethical, illegal billing practices. It's apparent with all the other complaints that they have not improved their ****************** and this screams a class action lawsuit against ********************************************* Consultants (RIC).

  Business Response

  Date: 12/13/2022

  Hi - we are not Radiology and Imaging in ****************. This complaint needs to be re-directed to the correct practice.