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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,981 total complaints in the last 3 years.
    • 1,556 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is lying about refund return. They are known for this issue.

      Customer Answer

      Date: 06/05/2025

      Thank you so much Suwai, I have received the refund! Boost Mobile was very helpful after contacting you guys!

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Boost mobile as normal by phone to make my payment I after the automated system asked Did I want to use a.# that I specifically Told,asked them not to save. After I ******* oayment with a difecard# I requested a live agent I got aomeone with a heavy accent named *****, he refused to tell me what state I was speaking to him in and he refused to transeme to a supervisor and then disconnected my call. I did ask him to close my account he refused..mind you I verfired my account in Order to apeak with him. IM. DEMANDING ************ FOR MY INCONVENIENCE. IVE BEEN WITH THEM TOO LONG FOR THIS DISRESPECT.

      Business Response

      Date: 06/05/2025

      June 4, 2025



      Ms. *** ****
      **************************************************************************;

      Re:          BBB Complaint #********
                      ************ - *************

      Dear ************************ 2, 2025, we received your complaint, dated June 1, 2025, filed with the Better Business Bureau.

      You said that you called in to make a payment. You were asked if you wanted to use a specific credit card. You stated that you requested the card used not be saved in the system. You also expressed concern with the customer service you received, specifically that the agent you spoke with refused to transfer you and ended the call. You requested three months of free service for the inconvenience.

      Once a credit/debit card is used to make a payment, it is retained in the system to be used for future payments; however, you can replace it with another card or payment method, should you choose.

      I listened to the June 1, 2025 call and found that you informed the agent you had verified the account through the automated phone system. However, the agent needed to send the text to complete the verification. You did not agree with this process.

      Fraud and identity theft is a paramount issue in the cellular industry and Boost Mobile takes its responsibility to protect our customers information very seriously. This is why we have employed a multi-factor verification process, such as security code texting, which take takes less than two minutes to be completed. We hold all of our customers in high regard and tenure does not guaranty security.

      Your request for a credit is denied.If you still wish to cancel your service, please call customer care to obtain the information necessary to port your phone number to another carrier.

      We strive to provide excellent customer service and we regret that your experience did not meet your expectations.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *******************************************;
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 06/05/2025

       
      Complaint: 23404839

      I am rejecting this response because:

      Sincerely,

      *** ****

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became in contact with Boost Mobile 3 different times today 05/20/2025 during the morning hour. One Representative who assisted me helped me downgrade my plan in an attempt to help me pay $25 to restore my service...she stated to me that the plan will take a few moments to change in the app and then I can pay and continue my downgraded plan for the month. After a few moments the plan did not change in my account to begin my service..instead the old plan from the previous month will still shown and forcing me to pay $70 to reactivate my service....I spoke with a second rep who told me they could not honor the $25 for this recent bill for my new service... I asked to speak to a manager and was ignored/refused ...I disconnected and spoke with a 3rd rep who refused to get me a manager and I explained for the 3rd time why I needed to downgrade my plan for this upcoming month and I needed to restore my service....she went on to state as well they could not do that and also delayed in getting me a manager..I never spoke with a Manager...I needed to downgrade my plan as I did not have $70 to pay for the next month phone bill due to having kids who needed summer clothes...activities needing to be paid at school..prom..etc. I expressed that I needed my service downgraded so I could pay as I have have zoom meetings with my child's iep teachers who can only schedule a zoom for early morning hours before school starts...it is sad that even a prepaid plan though cheaper is unwilling to assist customers with plan changes or issues. I love Boost Mobile Service but I am disappointed in the level of customer service. I also understand that Representatives have to attempt to deescaluate customers issues before getting a manager...but these 2 reps did not attempt to assist in anyway. The first rep tried her best with what she could do and I appreciate that.

      Business Response

      Date: 06/05/2025

      May 28, 2025



      Ms. ****** *******
      ************************************************
      *******************

      Re:          BBB Complaint #********
                      ************** - *************

      Dear Ms. ****************** May 20, 2025, we received your complaint, dated May 20, 2025,filed with the Better Business Bureau.

      You said that you called in to restore your service and you wanted the plan changed. You were told that it was and you would be able to pay the cost for the new plan; however, you are still required to pay for the previous one.

      In order to change your plan, your account needs to be active. I applied a $45.00 credit as a one-time courtesy, so you can activate your account with a $25.00 payment. I sent an email to you detailing this resolution.

      We appreciate that you brought your customer service concerns to our attention for internal review, and we apologize for any inconvenience this issue may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      *************************************************;
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel my service as of May 31 and return the phone I bought from them they won't let me and all I want is my service canceled by May 31

      Business Response

      Date: 06/05/2025

      May 30, 2025



      Ms. ******* ****
      *************************************************************
      *******, ** 61764 

      Re:          BBB Complaint #********
                      ************ - *************

      Dear Ms. *************** May 20, 2025, we received your complaint, dated May 20, 2025, filed with the Better Business Bureau.

      You stated that you wanted to disconnect your service and return your device.

      When we spoke, I informed you that your device is outside of the 30-day return window and the remaining balance of $549.98 will be due upon disconnection. You opted to move forward and disconnect your service on June 1, 2025.

      Sincerely,



      Sienna ******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ******************************************;
                      ******,CO 80210

      ****** ********

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-13-2025 I called Boost Mobile. I was curious about changing my provider from *********. That phone call led to me financing 3 phones. 1 iPhone 16 and two iPhone 15's. I was told that a credit check would be performed and was approved I was instructed to review, and sign the Boost Device Financing Agreement which was sent to my email in order to complete my new phone purchase. That was completed the same day, 5-13-2025. On 5-14-2025 boost sent an email instructing me to download the Boost Mobile app to manage my account. I did. My credit card was charged on 5-13-2025. Completely processed by 05/14/2025. I received another email on 5-14-2025 detailing my order number which was 3187-384994-3098. On 05-17-2025 I was told the phones should arrive by Thursday which was 05/15/2025 by the *** i financed the phones with. Thursday came. No phones. Called Thursday and was told the phones are on the way that *** picked them up. By the midday Friday, I was told that the *** tracking number should be in my inbox. I wasn't. Also checked my spam. Nothing. Called again Friday night and was told the phones were canceled. Now I'm ******.I'm transferred over to to pretty much fraud department and was told the phones have been canceled and wasn't given a reason as to why. Hung up called back was transferred again and told the same thing. This is the worst company ever. I've never left a review on any service or company in my entire life. I sat here and waited for phones that were never going to arrive. $258.10 was taken out of my account, and I never received email or a phone call stating that the phones were canceled with them know i have to sit at home and wait for *** to deliver the phones and sign for them. Boost Mobile took my money and never sent me proof that the phones were coming. If i hadn't called in I would not have known that the phones had been canceled for unknown reasons. 5 days and still waiting for my money back. *************. Disputing with my bank right now.

      Business Response

      Date: 06/05/2025

      May 26, 2025



      Ms. ********* *********
      ***************
      **********************;

      Re:          BBB Complaint #********
                      ************** -2025-05-10293

      Dear Ms. ******************** May 20, 2025, we received your complaint, dated May 20, 2025, filed with the Better Business Bureau.

      You said you ordered devices and a payment was made, but it was canceled without your authorization. You indicated that you are going to dispute the payment with your bank.

      Boost Mobile can deny service on any grounds; for security reasons, this cannot be discussed over the phone.
      Postpaid services also require a credit check (we run a soft credit check, which does not impact your credit score), subject to approval. You will receive a letter within 30 business days with an explanation for the denial.

      A refund of $258.10 was issued to the card ending in 8969. Please allow 3-5 business days for processing.

      We apologize for any inconvenience this may have caused.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6, I signed up for a promotion to purchase 2 phones and get a year of free service. At that time, I was charged $639.88. I then received notice of a monthly bill. I sent a message using the app on January 12 and was told I would not be charged. On January 27, I was charged $54.24. When I called after that, I was told they could not return the money to me, even though it was an incorrect charge but that it would credit to my account for future charges. Each month they continue to try to charge again. I keep calling and I'm being told it is being worked on. I've now had additional charges of $4.24 on February 12 and $8.14 on April 27. Today, I talked to them again because I saw they are continuing to try to charge for my service which would be a charge of $29.07 this month if I didn't call. **** ID H8I told me today that there is no one above her I could speak with, no way to lodge a formal complaint, and no guarantee that I would not have to call again next month due to charges. They are working on it, and they "will try" to refund charges that should not have been made to my card. How can they keep money from overcharges and continue to make me call back each month? How many people are being charged on their cards and not even noticing? If I've been calling for 5 months, I'm sure others aren't as diligent or persistent.

      Business Response

      Date: 06/05/2025

      June 4, 2025



      Ms. ***** *****
      **************
      **************

      Re:          BBB Complaint #********
                      ************** -2025-05-10273

      Dear Ms. **************** May 19, 2025, we received your complaint, dated May 19, 2025, filed with the Better Business Bureau.

      You stated that you signed up for a promotion where you buy a phone and receive free service for a year, but you did not see this reflected in your billing. You requested a refund.

      My attempt to contact you to discuss this matter via phone call and email were unsuccessful.

      Your account was impacted by a systematic error, which has since been corrected. I confirmed that it reflects a zero charge this month and a refund was issued to the Discover card ending in 4221.

      We regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      Sienna ******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *******************************************;
                      ***************

      ****** ********

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2024 I saw a deal on boost Mobile for a iPhone 16, It had a great deal the monthly price for service and the phone was supposed to be around $65 to $70 a month, when I got the phone and then the first email outlining the account information it totaled it up to almost $100 month so I canceled the phone I never activated the account and I returned the phone. The main problem is they activated the account for me without me even activating it in February or March, I had canceled the account and service through the phone which they have me on recorded line and today Monday May 19th I called to figure out why they had been charging me since March for a service that I canceled in December I asked them if they could review the recorded voice line because that's where I canceled with a representative and they said no that they have no access to that so they are unwilling to refund me for the service charges made since March. they are saying that I activated the account which I never did, they are saying that I never canceled the account or the service which I did, it is on a recorded voice line with the representative in December. so they are neglecting to look into their own records and neglecting to listen to their own recordings even though it's for training purposes which I feel this is a great training for their employees experience. I would like to get some help with this complaint and resolution. It is very fraudulent of them to activate an account that I never activated and I actually canceled it with a representative on a recorded phone line and they're refusing to listen to it or refund me or help me whatsoever way, the only thing they were able to do is cancel the service which I had already done in December and canceled the account which I again had done so in December. So need some help getting the monthly funds of $65 a month since March 2025 refunded and additional funds for overdraft fees made to my bank account because of their unexpected charge.

      Business Response

      Date: 06/05/2025

      May 27, 2025



      Mr. **** ****
      **************************
      ****************************

      Re:          BBB Complaint #********
                      ************** - *************

      Dear Mr. *************** May 19, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

      You said you ordered an iPhone 16 and the monthly cost was not what you expected. You canceled and returned the device, but you continued to be charged for service from March through May 2025 and your refund request was refused.

      Our records show the $142.50 payment was refunded on December 12, 2024. Because you disputed the charges totaling $200.52, they were returned to the card used for payment; therefore, a refund is not warranted.

      I confirmed that your account is canceled.

      We apologize for any inconvenience this may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had an account with ********************** for almost ten years. For the past 6 months, I and my son have had issues with dropped calls, calls where the volume cuts in and out and where we can hear the person on the other line but we are not heard. I called Boost last month to get transfer codes to switch our service but was told the phones could not be transferred because they had not been on the network for a year. When l asked for the dates when the phones COULD be transferred, l was told April 28th and May 3rd.I waited until today, May 18th to ASSURE I would have no issues getting the port out pins and l was told that, no, the phones could not be transferred until AUGUST. I feel this company has shady practices because, like l said to the representative today, if l had been told August by the FIRST representative l could have decided whether l wanted to remain with Boost until then or switch my service and buy more phones

      Business Response

      Date: 06/05/2025

      May 28, 2025



      Ms. ******* ******
      8020 Pebble Dr.
      *************** 70128

      Re:          BBB Complaint #********
                      ************ - *************

      Dear Ms. ***************** May 19, 2025, we received your complaint, dated May 18, 2025, filed with the Better Business Bureau.

      You stated that you attempted to unlock your devices, but found they were ineligible until August 8, 2025. You requested your devices be unlocked.

      I attempted to contact you to discuss this matter via phone and email, to no avail.

      The Boost Mobile unlock policy (available on our website) states that your device must be active with Boost Mobile for 12 months before becoming eligible for unlocking. Your phones were purchased and activated in August 2024 and therefore, are not eligible until August 2025, as you were advised.

      As an exception nonetheless, I unlocked your devices.

      We regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      Sienna ******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *************************************************;
                      ******,CO 80210

      ****** ********

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boost Unlock Policy Doesn't Follow ************************ Laws I had been a customer of ******************** for several years from 2017 when I was told in 3/2022 that my phone was eligible for upgrade for which I accepted. I paid a difference and owed no balance on the phone. Moreover the Boost plan I had was a month to month plan ( prepaid $30 monthly) and I owed nothing when I had the phone number ported to T mobile. Fast forward to 5/15/2025, I walked into the Tmobile store, my current carrier to get assistance with a sim card to put in the ******** Pure G from Boost when I was unpleasantly surprised to learn that the phone was still locked by Boost. The following day, I called Boost customer service and spoke with several customer service persons ****** ******** ****, ****) to include a supervisor (******), that referenced Boost's Unlock Policy for requiring customer's to be with them 12 months to have a phone unlocked, yet the initial **** **** told me she was unable to see my history in the system beyond 2023 and transferred my call to ******* that verified my identity. Furthermore, it is my understanding that Boost upgraded their software around 2023 and the system doesn't go back any further than this for older customers. At any rate, I have a receipt for the upgraded phone from 3/2022 that clearly shows the zero balance. I offered to fax or email Boost the receipt as proof but instead, the Supervisor continued to reference the Boost Unlock Policy that doesn't appear to abide by the ************************ Law. I as a consumer can take my business to another carrier without my phone being held hostage. I would like Boost to unlock the ******** Pure G or compensate me in order to purchase an unlocked phone to use with the sim card I have.Sincerely,******** F I will be willing to take the address , email, or fax contact for Boost to send the receipt that I mentioned above.

      Business Response

      Date: 06/05/2025

      May 23, 2025



      Ms. ******** ******
      ************************
      ********, SC 29212 

      Re:          BBB Complaint #********
                      ************ -2025-05-10220

      Dear Ms. ***************** May 19, 2025, we received your complaint, dated May 18, 2025, filed with the Better Business Bureau.

      You expressed frustration with Boost Mobiles unlock policy. You upgraded your device in 2022 and when you attempted to use it with another provider, you found it was locked. You indicated that customer care was unable to unlock the device because the system did not show it had been active for 12 months. You requested for your device to be unlocked.

      Boost Mobile will unlock a device under the following circumstances:

      The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
      The device has been active on the associated account for at least 12 months

      Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on, has the most current update and the Boost Mobile SIM card is inserted, then enter code ******** when prompted to do so.

      Please note unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all
      (e.g., an unlocked device may support voice services but not data services when activated on a different network).

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *******************************************;
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 06/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******
       

    • Initial Complaint

      Date:05/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2025 I paid off my phone from boost mobile and transfered my number to another provider. I did not receive a receipt to show i paid off phone. In the last 10 days o have made several attempts to access my account for the copy of my last paid bill, and the one that will be in 2 days however I can no longer access anything online due to not being a current customer. I keep getting directed to call them. I have spent hours on phone asking for a copy of my bills to be emailed to me as well as a receipt showing my phone was paid off. Multiple **** have said they cannot provide this information. I need copies of my last and upcoming bill with the company. Please help me obtain this. It is a federal law that they provide copies upon customers request. I cannot access anything online. I was never emailed anybills because it's a prepaid account. Attached is screenshot of the message i get when attempting to log in to view billing details.

      Business Response

      Date: 06/05/2025

      May 28, 2025



      Mr.****** *****
      ******************************************************************;

      Re:          BBB Complaint #********
                      ************ - *************

      Dear Mr. **************** May 19, 2025, we received your complaint, dated May 17, 2025, filed with the Better Business Bureau.

      You requested a copy of your bill reflecting the payment made to pay off your device, and a copy of your final bill.

      Enclosed is a copy of your final bill that also reflects the payment made to pay off your device financing agreement. We regret any delay you may have experienced.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      Enclosure

      cc:          ****** / ******* Better Business Bureau
                      *******************************;
                      ******, CO 80210

                      ****** ********

    Boost Mobile is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

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