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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 263 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 868 Customer Reviews

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    Review Details

    • Sherri L

      Date: 06/13/2025

      We had a stolen phone, since they can't send you a text to stolen phone, they have to verify you, they send you through a lengthy verification process, and if you mess up ONE answer, it throws you out of the system, and they tell you to call back in 72 hours, I have gone through this with them FOR DAYS on end, JUST TO CANCEL SERVICE, They do everything within their power to try to not let you just do a simple cancellation, now I will have to go find a Boost Mobile Store and show ID to get it done, They are the worst, I will never go through them again!

    • Darius G

      Date: 06/11/2025

      I've been with Boost Mobile for 10 years. I recently purchased a new phone (iPhone16e). Paid for the phone in full because of the incentive of getting a year worth of service for free. Come to find out that the deal is false advertisement and they refuse to honor the promotion. In the process to contact my lawyer to sue for false advertisement. I would not recommend Boost Mobile as a mobile provider because they are deceptive and rude.

    • Susan R

      Date: 06/01/2025

      Boost customer service is useless. Prepared never received service. Will not give my phone number back

    • Tony S

      Date: 05/28/2025

      Horrible experience all around! 1. Paid double for a $150 dollar phone whole reason I switched to boost for the Razor.2. I signed up for the $80/month for two lines no insurance, for the first three months I was charged $100+ because they were secretly adding insurance on my Razor that I never wanted and I called customer support everytime it happened, they lied straight to my face never took it off tell I demanded to talk to a manager, never got my money back or any store credit.3. My Razors screen just breaks and went black I called to see what they can do, they said it was still under warranty so send the phone in and they can see what they can do, I sent the phone in they told me a week max, the end of the week they call me saying they can't do anything due to a chip in the camera warranty doesn't cover that, okay whatever I tell them just send the phone back because I'm not paying $400+ to fix it like the phone isn't even worth that much I could just buy the new Razor for that price, it's been a month now and I'm just getting more runaround than ever, customer support has no idea what their doing neither does the warranty people, all they do is transfer me back and forth than hang up on you after a hour on hold, I have all the phone calls recorded definitely leaving complaints everywhere and talking to a lawyer if there's anything else I can do! DEFINITELY DONT RECOMMEND BOOST UNDER ANY CIRCUMSTANCES STAY AWAY LIKE THEIR NAMES DIDDY!

    • Roger R

      Date: 05/27/2025

      I did an online application in November 2024 and was coated a monthly charge of $149.00 for payment of 2 Iphones. From the initial setup I have been been face with issues from the agents trying to port my number it actually took 3 weeks for my number to be posted, adding other numbers on my account that I did not authorize and keep charging me higher payment every month sometimes they can credit the charge sometimes they can not, every agent I spoke to say they can fix the issues but its never fix this is the most deplorable customer care service I have came across my entire life they advertise one thing and then when you get the service they want to add on other ********** colleague wanted to to get service from this company but I will be advising them that their money will be better spent at a different company because I dont see where they have the customer interest at heart. I will be going to social media next if my issue is not resolved in a timely manner.

    • Michael G.

      Date: 05/24/2025

      Hi I was going in today to see what boost mobile has to offer for plans and as soon as I walk into the door the lady said I wasnt allowed in the store with a very well mark with a red vest and Id tags ect services dog she said now fogs I told her I was going to complain about me not allowed in .. then she change her attitude and said come in well at that point it was to late she had already discriminated me and my 70k ADA * months of professional training service dog .. I will be talking to an attorney on Tuesday about this matter I will not let this go totally unacceptable she need to be educated and accountable for this action

    • Andrea A

      Date: 05/23/2025

      I would leave zero if I could my son's phone previously broke and I was trying to get the number switched to another phone. When I tried to log in the app it wouldn't let me because I no longer had access to his phone. I tried to chat online and told me to put in the password on the website, which only offered to send verification to his phone that I no longer had access to because it was broke. I ended up calling customer service gave them my name and social which obviously wasn't enough!! For verification they asked me a series of questions that either were from 2004 or things I had no idea what they were talking about. Just not understanding if I have the card number you've been taking auto pay out with my social security number and name what the heck does did I own a 2004 car matter. The whole time after the verification process she was trying to get off the phone asked to speak to the supervisor waited about 10 minutes for that on top of the like 40 minutes I wasted to get told they can't verify me. Completely unhappy with them definitely switching to another phone company.

    • Jeffrey B

      Date: 05/21/2025

      Their service is fully unreliable and not worth 1$ to start and to top it off this bs company sent me an email upon cancelation stating that I can review my billing info at any time. I requested them to send me my last bill and they couldn't. They **** and don't deserve anyone's support.

    • Daniel M

      Date: 05/19/2025

      Transfer PIN denial device-only access is illegal if your phone dies then you are SOL. they wont take your state issued ID nor the **** from the dead phone. there is enhanced verification (where you will always fail). if they ask you questions that you don't know, then you have to wait a day till they ask you different questions (that you will fail). complain to the *** and the local AG. write to some journalists that cover consumer rights. post here. post on the Trustpilot. if you can afford it, get legal counsel.

    • Ellie S

      Date: 05/18/2025

      Unfair customer service. I threw out sim card during trial period because service didnt work. I couldnt get into my account to cancel service due to throwing out the sim card. When I contacted customer service they were unable to process a refund, even one day after I was charged.

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