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Business Profile

Real Estate Investing

HomeVestors - Corporate Properties, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to comply with request to delete address and name information from mailing lists

    Business Response

    Date: 06/17/2024

    Thanks so much for reaching out.  We're one of several HomeVestors franchises in the ************ area (and one of the only that are BBB accredited).  I don't show that we've spoken before, so perhaps you had spoken with a different franchise.  That being said, we only want to advertise to those potential clients where they're interested in selling, so we appreciate the opportunity to update our mailing lists and focus our time and efforts where they will be better received.  I have personally removed you from our office's lists, based off the ** Box information you've given.  We do advertise at a high volume, so you may seeing residual mailers hit your mailbox before the update takes effect, as these mail pieces have already been initiated.  If these mailers are coming from us, you should see them stop soon.  Thanks again for bringing this to our attention.  Please let me know if there's anything else we can do to assist.

  • Initial Complaint

    Date:09/08/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep mailing unsolicited cards wanting to purchase my residence.I have asked them 4or 5 times to remove me from their mailing list and stop sending me their solicitations. They keep mailing these annoying cards.

    Business Response

    Date: 09/12/2022

    Thanks so much for reaching out.  All of our offices are independently owned and operated.  I searched both the phone number and address from this correspondence, and I'm not showing that we interacted at all.  I have a feeling that it was another ****** area franchise that you'd been speaking with, and since not all franchises are BBB rated, this complaint accidentally got associated with our offices instead.  I went ahead and submitted the request for removal on your behalf though on a corporate level, as well as sending out the info to all ****** area franchises.  Hopefully that will stop advertising mailers from being sent to you.  We certainly don't target any particular homeowner and don't want to waste marketing money and efforts with owners that have no interest in working with us, so we appreciate you letting us know.

    Customer Answer

    Date: 09/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove our address from your mailing system. The ********* no longer live ********* plan to be in this house a very long time & have just purchased & have no desire to sell.

    Business Response

    Date: 08/29/2022

    Im happy to remove you from our mailing list.  Please know that we mail to areas that we like to buy in and dont target any specific person.  All of our mailing pieces come with a website you can go to to automatically remove you from our lists, but I did receive your message through the BBB instead and will submit that request on your behalf right now.  It may take a couple cycles for the request to catch, as we submit our marketing orders months in advance, but hopefully that will stop soon for you as we want to direct our efforts towards homeowners that we actually have the possibility of working with in the future.  Thanks for your time, and I hope you have a great day!

HomeVestors - Corporate Properties, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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