Complaints

This profile includes complaints for Colorado Motorcars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Colorado Motorcars

  1690 W Hamilton Pl Englewood, CO 80110-2015

• 

  Colorado Motorcars

  1725 W. Mississippi Ave Denver, CO 80223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to buy a car from them they told me I was approved through a bank took my downpayment had me get full coverage insurance and then went back on the deal kept my money and now will not provide me with proof for the insurance Co can give me a refund for the days that I didn't have the car.

  Customer Answer

  Date: 05/19/2025

  See attached

  Customer Answer

  Date: 05/30/2025

  Even though they completely screwed me over AFTER I paid the downpayment. The only thing I really asked them for was the proof with the date on it of when I brought the mi I coop back. So that I could give it to the insurance company. And not have to **** up that charge too..  they didn't even want to do that's basically said "f" me asked me for a cosigner multiple times I got one with super high credit score they still said yes at first has us sign all the paperwork then said no..and the fine print states they can keep my money which is ridiculous.

  The main thing I want is the proof of date when I brought the car back to them they won't give it to me..because they shouldn't be in business the way they treat people. I am a single parent and do not have thousands of dollars to give away

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, March 20, I purchased a used 2017 **** Escape (VIN: *****************) from Colorado Motorcars. I paid a $4,000 deposit with $1,000 being due three weeks later. The check engine light came on while driving the vehicle home on the day of purchase, March 20, .I called them and was reassured everything was fine. On Monday, March 24, the vehicle failed an emissions test at Colorado Air. This, coupled with the numerous other defects and safety hazards, made the vehicle unsafe to drive and noncompliant with Colorado Statute. That same day, I receive an email from Colorado Motorcars asking me to sign a new contract with different terms. Informed them of the failed emissions and other safety defects and told them I would not be signing new contracts.I spoke with both *********** **** and ***** *******. Specifically, I communicated with ***** about the dealership taking possession of the vehicle which they agreed to do. I, on numerous occasions asked about the return of the deposit and was reassured it would be handled. On April 4 Colorado motorcars took possession of the vehicle and quit responding to texts emails and phone calls. On March 30, 2025 I sent a formal "Notice of Defective Vehicle; Demand for Rescission of Sale and Full Refund of Down Payment" to Colorado Motorcars. On April 9, ***** I sent a final Demand to Colorado motorcars emphasizing that the vehicle had been returned to and accepted by the dealership, establishing my legal entitlement to an immediate refund. I have not received the return of my deposit and Colorado Motorcars refuses to respond to any form of communication sent. Colorado Motorcars was fully aware of my safety concerns for a vehicle due to the fact that I have small children. Colorado Motorcars knew I relied on my vehicle for work. Now I have no vehicle and no money for the downpayment to get a vehicle because they refuse to return it despite the fact that they have had the vehicle well over a month now

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are backing out the deal because I dont have diver a license but that was the first thing I told them when I walked into they office and they reassured me that that would be no problem and now when I try to do my monthly payments its being denied and I try to talking to the dealer and they want the car and and want to keep my driver license when they are the one backing outing the deal not me .

  Business Response

  Date: 02/28/2025

  We have reached out to Mr. ****** on several occasions to rectify this matter. Mr. ****** has refused to cooperate and has stolen this car. We have options, however, options cannot be considered if we cannot communicate.

  *****

  ************

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used *** (a 2015 GL450) from Colorado Motorcars (CMC). It had a sensor that was causing the engine light to stay on, but *** said that the part was on order and that they will replace it once it came in and I submitted the failed vehicle inspection. The *** also had a cracked windshield that *** said would be replaced. However, it has been weeks on both issues and neither the sensor, nor the windshield has been repaired. The temporary registration expires soon, and the vehicle still has not passed emissions/inspection. I have uploaded the email communication with the owner of CMC (***), the text message chain with the salesperson (******), as well as the Colorado failed inspection report.I have also uncovered an issue in which the rear tailgate door retains a lot of water and is likely to short out the wiring and electrical components within the tailgate, and this issue was not disclosed at the point of sale.I need a resolution from CMC, but they have not been forthcoming in the repairs, despite my continued attempts to communicate with them. I need help from the BBB to resolve this.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I bought a car at a local dealership In ****** back in early May and that same day it got the engine light and I tried to do the emissions it didn't even pass it. I couldn't even register the vehicle. I tried to return it so they could fix it but they wouldn't even look at it. Even the 2 times I went to their location. No one was there to help me take in the car. Later in May about the 3rd week it pretty much dies heading back home. They didn't want to help at all. It took over a month for them to look at it. I had to use my own money to get the car from ******* to ****** in the end of june. They still have it for over a month even now and they still blame me for the situation. They don't want to fix it until they get the money to start. I can't had another $3500 to the bill after losing a job over this. They have had the car longer then I have had it. I really don't know what to do. I'm not the only one with this situation from this dealership. I have read previous reviews about the dealership. I just wanted to highlight dealership that just want to sell you a car no matter if it doesn't run. I'm in the worst situation because of purchasing this car and I really don't know what to do.

  Business Response

  Date: 09/17/2024

  To Whom It May Concern,

  The customer is correct about the fact that if failed emissions.  We set many appointments with Mr ***** to have it ready to pass emissions.  He lives about an hour away and refused to bring it in because he wanted us to pick it up.  We were obligated to make it emissions ready but the customer is also required to get it to us in a timely manner.  He missed several appointments we had set for him.  He never came to our dealership and was refused service.  We wanted him to bring it in!!  After several missed appointments by Mr ****** he had an incident unrelated to emissions whereas the vehicle overheated.  Mr ****** by his own admission drove the vehicle for at least 20 minutes after the vehicle overheated causing damage estimated around $3000.  We then offered to cover $1500 of the repair at our shop.  We are still committed to that but he has refused to cover the other $1500.  He has yet to even try to work out a solution for his share of the bill.  We even contacted his lender for him to see if they would help.  ************* pays his part, we will gladly finish the work.

   

  *** ****, GM, Colorado Motorcars

   

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22192265
  
  I am rejecting this response because: I went to the store twice and no one want to help until the car was broken. I tried to contact and only get one response every month. They sold me lemon. They barely responded until I contacted the financial company.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the ****** location of Colorado Motorcars, specifically a 2004 Chrysler sebring limited, on July 1, 2023. They completely took advantage of me and my grandmother. I bought the car and then not even a week later it was smoking constantly and had a terrible leak. I took it to a mechanic and got two different opinions on what was going on. I was quoted AT LEAST $2,000 to only just start to fix all the problems this c*** car needed. Since then, I have replaced the starter, map sensor, maf sensor, spark plugs, spark plug wires, upper radiator hose, and have been told there's issues with the engine mount, a small oil leak somewhere. Which is so strange, because on the car fax that the dealership gave me, not even 2 years before they offered to sell the vehicle (listed for sale on feb 2, 2023) the motor mount, the spark plugs, and more, were all replaced. I was not told that the vehicle needed a lot in repairs, i was told it was just an old car, but not so old to the point of spending thousnads more to make it so it can just drive. I have tried and tried to get this car to work, it doesn't even move at this point.

  Business Response

  Date: 05/16/2024

  *************************** purchased a 2004 Sebring for 3100 almost a year ago. The vehicle was sold as is. In addition to the vehicle the customer did purchase and extended service contract. There is a possibility that some of the repairs, not maintenance, would be covered by the *** She would need to make an appointment with the shop that we use.

  ************. As for ***** or ******** to schedule and appointment.

   

  *****

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date of the vehicle, September 07, 2023 Amount of Money that was financed $13,167.84.The business committed to making sure the car passed the emissions test. There are many faults and issues that havent been taken care of and are causing the car not to pass emissions. The nature of the dispute active, we need the car to be fixed so we can pass emissions, and I can get my Colorado plates. ************************* is the Manager in charge of fixing the car issues but has been unresponsive. Weve taken the car twice to their mechanic and they cant fix the issue. They say the issue is fixed and when taken to emissions the issue persists. The car fails emissions. This has already happened twice. My Customer Number is *********** issue does not involve advertising.

  Business Response

  Date: 01/12/2024

  *********************** purchased a vehicle on September 7th 2023. At this time he was given an emissions coupon to obtain an emissions certificate. The coupon and law puts the responsibility of a passed emissions certificate on the selling dealer for 5 business days. The vehicle was taken for a test on September 27th 2023. At no point has this vehicle been brought into our shop for an emissions related issue. ****************** financed *******. This has no relevance, however he stated an incorrect amount in his complaint. 

  We would be more than happy to assist ****************** in getting a current emissions certificate. 

  In addition, ******** Colorado inspected his vehicle with a test that is not normally used for a 2010 vehicle, but a 2013 and newer vehicle.

  ****************** can contact me at ************ to discuss

   

  *****

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2023, I received money from my late fathers life insurance policy. I was in dire need of a couple of new (to us) cars. We ended up spending money on an Uber to take us to Colorado Motorcars looking for a Highlander that we had seen online. Once at the first location, they told us the one we were looking for was at their other location and it was in the shop. We took another Uber to their second location and was told the car had been in the shop, but the car was buried several lines of cars deep. I asked the salesman, ***** what it had been in the shop for and he replied that he wasnt sure, but he knew that whatever it was had been fixed. We decided to test drive two Highlanders. The first started up wonderfully and seemed to be without issue. The second started with a strange sound and didnt feel right. When I refused the test drive and asked ***** what the issue was, he assured me it was just a cold start and it needed fuel. He drove the car and there appeared to be no issues. As we had been needing a car for a while, and we were spending money on Uber for everything, we decided to purchase the two vehicles. The day after we took the second Highlander home, it was still sounding funny and making me nervous. I took it to a mechanic who said I should not be driving it as the flywheel was bad and the bushings were all rotted out. I started to make the first of many calls to the company, hoping to find some help or compassion. I was given the run-around for weeks. They also told me that we had overpaid for the vehicles and they were refunding us $1200 and the check would come out with the titles. As of today, I have received one title and a check for $287. I just wanted them to make things right and fix the cars we had purchased, but they refused to even discuss things. We ended up driving back to the business to speak face to face. We were told by ***** that he would see what his boss would be willing to do. Its now December and we have zero cars that run.

  Business Response

  Date: 04/15/2024

  ****** purchased 2 ****** Highlanders on September 26th 2023.

  2005 with ****** miles and a 2007 ****** miles.

  At the time of purchase there were no major mechanical issues. 

  ****** purchase both vehicles as-is with no warranty expressed or implied.

  Extended service contracts for both vehicles were available and offered. Declined for both vehicles.

  ****** came in and talked with our sales manager ***** near the end of October. She was offered to have our shop look at the vehicle and any service work done at discounted/internal rates. 

  She declined

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 20987938
  
  I am rejecting this response because:

  I have recently taken my car back in to a shop. It has sat since I purchased it in September. Since we have taken it back in, it was determined the starter and flywheel were bad and causing it to have issues starting. The bushings are still bad as well. Now that the mechanic has done some more in-depth work on the car to find that the flywheel was indeed causing the problems along with the starter, the newest cost to fix the car is over $5000. With the bushings needing replaced also, we are looking at repairs that are more than what we paid for the car. Also, my daughters car, the 05, also needs extensive work done to be road worthy according to the mechanics. We have spent over $2000 and still have another $4000 to fix the shocks and bushings on this car too. We are looking at having to spend around $13,000 to fix 2 cars that we spent approx $12,000 on. We still are trying to find a way to get these cars fixed as we dont have a lot of money and havent been able to get to work. 
  I believe that there were major issues with both of the cars when we purchased them. We were just too inexperienced with buying vehicles and desperate because we were using an Uber to get to car lots and we needed cars to get us back to work after my fathers death/funeral. I did explain to ***** and ***** that we had spent all we had to buy the two cars and neither of them seemed to care and also told us that there was nothing wrong with the cars. I took my 07 straight to the mechanics the day after bringing it home. When I explained to ***** that I just wanted to car fixed and driveable, he did offer to have the shop work on it at my expense. Even at a discounted rate, I felt like my trust with this company was shot and I did not feel like paying this company to fix my car. We also did not have any more funds, were waiting on the $1200 that ***** had told me we were being refunded only to find that when they sent the titles, the sent 2 checks. One was for around $300 and the other check was for around the same. Definitely not the $1200 we were told would be refunded. I did offer to let them keep the $1200 to do the repairs even though I didnt feel comfortable with the lying and manipulating that occurred when we purchased the cars. I understand that I was probably naive and I let them talk me into buying the two cars with the promise that there was nothing wrong with them. Its definitely been a ****** learnt, but it has also made life very difficult for us, as well as depleting all of the money my late father left us. 
  This company is a fraudulent company, selling vehicles to people who need them with promises of running and giving us the chance to get back to work for all of us. This company has been nothing but liars and cheats and Id love nothing more than to see these people put out of work. If you go to ******** and search this company, we are not the first people to be scammed by them. I wish there were laws out there to protect people looking to make larger purchases and dont have a lot of money to begin with. This whole predicament has left us all traumatized and struggling to make ends meet. If nothing else, Id just really love to see people like me, single moms and such be treated fairly and not taken advantage of. People should treat each other better and not scam people that are just looking for an honest car dealer. If that is the way these people run their business, they should very ashamed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:11/11/23and final payment received 11/15/23 Things promise by dealership:check engine would be fixed/2days later after driving only a total of 60 miles check engine light on and vehicle shuts off while driving My response: I contacted the dealership and explained:the vehicles check engine light illuminated and vehicle shut off while on my way to work . Added I jus purchased the vehicle only 30 hours prior Saturday morning:contacted the dealership no response 5 documented times These are the main things not to mention the list of things that dt work and the safety things to boot Such as: notice after I drove off the windshield was cracked Touch screen: doesn't work like it did when test drove Instrument panel: not work eg:can't use cruise control "I simply jus didn't think to test to see if it works during test drive" who does guess me Interior lighting:so I test drove the vehicle at let's see abt 2pm 3pm maybe so only way to know that this feature is not working is to turn on the headlights ,in which on this vehicle has day-time auto head lamps no way for me to know this didn't work. All in all I jus want the vehicle fixed to be drivable I gave thus dealership 17k and I can't even use this vehicle I mean dang I jus need some help because I feel as if I'm being beat out of my money n can't do anything abt it so if there is anything anyone can do to help me with these problems please the name of the dealership is colorado motorcar ****** ** ***** there ph: ********** the guy who sold me the vehicles name is **** please n thank ** have a blessed day

  Business Response

  Date: 04/20/2024

  ****** purchase a 2012 ************* with ****** miles. 

  We repaired the issue with the check engine light that was promised at the time of sale. At no point were we notified that the vehicle was not drivable.  ****** test drove the vehicle prior to purchase.

   

   

   

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car off the dealership .dealership said if anything happens bring it back and we will take care of it . 60 miles later 5 days of having the vehicle the engine blew out . So they towed the vehicle back to dealership saying they were going to take care of it . They gave me false information saying they checked out the car and it was good

  Business Response

  Date: 04/20/2024

  ********************* purchased a used 2013 Audi with ****** miles on October 20th 2023. The vehicle was purchased "as is with all faults" with no warranty expressed or implied including any implied warranties of merchant ability or fitness for a particular purpose. She was offered and declined to purchase an extended service contract. 

  ***** has the vehicle and filed disputes with her credit card company to get money back

  At no point have we every told a customer if anything happens to it bring it back and we will take care if it.

  When ***** purchased the vehicle it was in good working condition

  Customer Answer

  Date: 04/20/2024

  I have a document that I received from the business stating , if anything happened to the vehicle with the rack pinion to bring back . They suggested to take the vehicle and if any problems to take  back in that same week . I informed them about the vehicle braking down that same week . They towed the vehicle and took like two weeks to inspect it and finally they mentioned the motor have went out . They gave me false information about the vehicle . Till this day they never fix the problem like they promise . I have documents from the business 

  Business Response

  Date: 05/21/2024

  Yes, ***** was given a we owe that stated we would inspect the rack and pinion on the car. 

  There is no agreement that stated we would fix anything that happens to the car. In fact, on multiple contract documents, ***** acknowledged that she was buying the car as is. 

  ***** also declined to purchase an extended service contract, which may have help her with repairs.

  When she brought the car into the shop we said w would help get the repairs done at a discounted rate. She also declined to do that. 

  The engine damage that occurred with this vehicle, 19 out of 20 times is due to abuse. Not 100% of the time, but close.