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Business Profile

Vitamins and Supplements

Keto Blast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day. I purchased a package on March 25, 2025 around 8 pm that was listed as 39.99. When I checked my account I was charged 239.99. I sent 2 emails as well called their customer service line. I was promised half of my money back but I want the order completely cancel and my entire 239.99 returned. I no longer wish to do business because they charged me totally different to what I agreed. I had trouble finding the business and they refused to give me an exact address

  • Initial Complaint

    Date:08/28/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Keto gummy bears for weight loss. They were supposed to be $79. They have charged me $199 a month.
    I can’t get ahold of them to cancel due to fraudulent payment amount.
    I have cancelled the debit card to my account twice because somehow they got my new card number and charged me for 2 months at $199 each.
    I just got done closing the prepaid debit card that my Social Security payment went to every month.
    I transferred it to a regular bank.
    Hopefully the scammers can’t get my new bank account.

  • Initial Complaint

    Date:08/17/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying by all means available to me to cancel a keto blast subscription. They are now billing under suprslm Ssndusky, OH
    I am cancelling the card they were using but I am afraid they will keep on sending them snd maybe try to collect.
    I am at a loss ; I sent emails, called, even payed for a service that will cancel for you with no success.

  • Initial Complaint

    Date:07/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-1-2023 took money from my card, didn't order no product, needs to stop this is the second time.

  • Initial Complaint

    Date:06/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was buying 1 bottle of keto gummies. They sent me 5 bottles and charged me ******. I can not find a way to contact this Company. This was in April. Another shippmebt was sent to me in May. Another 200. I did not want 5 bottles but 1 now they are sendingvthese 5 bottlea monthly and I do not want these. I don't know how to contact them to stop this. I have also had to pay bank fees because I was not aware 200 cones out of my account at random dates. I just want contact info for them.

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/10/2022 i purchased product from biolyfe. their offer was ***** a bottle plus 2 free bottles and free shipping. i was charged ******. when i reached out to the company through email they said i misunderstood the offer. if you look at the ad there is no misunderstanding they took money out of my account that was not authorized by me. they offered me a discount of ***** (which is the amount they stole out of my account). then in oct they charged my account again for ****** for product i did not order. when i called the company they said i signed a contract and they would not refund my money but would cancel the order. so i would be paying whether or not i got this product that i did not order. what kind of sense does this make. they said i could receive the ad says 100% money back satisfaction. there is nothing on the ad that says recurring charges or contracts and the amount you agree to is not the amount they steal from you. the money back guarentee is a farce they offer nothing.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told one price, and charger another. And sent stuff didn't even order. then sent everything back. They did told me they did not receive it. I went to post office where they gave me proof of delivery, called them back and they said ok told me they where refunding money.never received it. Called my credit card company nothing was ever refund. I have been dealing with this since Aug. I just want my money back. By the way they wont refund my whole amount because of restocking fees on product i returned and didnt even order!! This company is biggest SCAM ever!!!!!!

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought total of 5 bottles of keto blast products was charged for 7 ,price ****** on August 8,2022.Recieved products found 1 bottle opened ,called company dissattified would be returning products ,Was told 2 to 3 weeks after they recieve them would get refund.That was 8/18/22 . This October 13 called to find out why money hadn't been returned.***** stated extra charges of restocking fees;nowhere was that ever mentioned and what they are going to put not just 1 bottle but 2 back on their shelves to sell to some other person.She asked if the ****** was exceptable return told her no that was only a partial payment of damaged goods .Only 1 bottle was opened when it went to post office.I called their practice of business thievery and in my eyes it raises severe Health concerns to the public's...Want the other $70.00 dollars returned.There ******************************************************************************* opened products..Beware..Scary.

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from Keto Blast telling me that my order had been shipped. I had never heard of this company before, and I do not use dietary products. I had never even been on their website. I looked through my credit card charges and found one that I did not authorize for $198.78. I called the customer service number provided on the email and spoke to "*****". I told her that I had not authorized this transaction and had no idea how they had received my credit card and personal information and that I wanted a refund. She told me that she was willing to give me a partial refund and that I could keep the product when it arrived. When I told her no, that I wanted a full refund, she gave me a second offer of a larger partial refund. Again, I said no - that I had not placed this order and that they were being shady and charging people for things they did not order. She informed me that they have no way to know my information and that I had to have placed the order - even inadvertently. I believe they are doing some sort of scam and ID theft. After reading the reviews online and here on this website, I see that many people had the same conversation with Keto Blast. She ended the call by telling me that I was no longer enrolled in their automatic shipment (which again, I never signed up for), and that I could request a refund after I ship back their product (at my own cost) and after I contact them for return information. I have contacted my credit card company and let them know what this shady business is doing as well.

  • Initial Complaint

    Date:09/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad that popped up on Instagram. It said that the product was the only one ever on Shark Tank where all of the investors wanted to invest...lie. Unfortunately, I ordered Keto Blast and did not realize I ordered the cleanse. There was also no way to see what my total was once I ordered it. Once I realized what I did, I saw all of the misrepresentation online. I called and the only thing they would do is cut the order cost in half. I did not want it at all. I asked why I could not cancel as I just ordered it within two hours. Most companies do this, why not this one? I demand that I get my $ back because of misrepresentation. I also sent them an email, but no response. When the product comes, I am not accepting it. Why has this business not been shut down?The next step is small claims court.

Keto Blast is NOT a BBB Accredited Business.

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