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Business Profile

Vitamins and Supplements

Keto Blast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is using false advertising and deceitful billing practices. They claim "Try if for Free" but when you go to the site you have to spend $69.94 to get a free bottle (buy 1 get 1). That is not free. Then try to sell additional products (i.e. Keto Cleanse) which I declined. However when my order arrived I had two bottles of Keto-Cleanse included. I immediately emailed saying I wanted to return the unopened package and confirm I wasn't billed for them. Six days later I was told in email "The decline button is right under the place my order button. Your order has shipped and we are unable to remove the CLEANSE." They offered a "one time courtesy refund of $20. I called their Customer Support (which was an obvious call center) who stated I was charged $179.48 - all from a Try It For FREE add! I was offered the $20. I complained so they increased it to $40. I said this was fraudulent billing - they increased the credit to $50. I said I had screenshots of my order - they increased the discount to $89.74 - still more than the $69. 94. I wanted a full refund but they said this was the best they could do and I could keep the product (which so far has had no effect). I felt I had to accept this to get some money back. This is false advertising and deceitful billing. Something needs to be done so others don't fall into this scam. And I feel a full refund is required.

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email on 8/20/22 that I had ordered a shipment of Keto blast. I had never heard of keto blast before nor had I ever visited their website. I called the customer service number on the email and was told that my wife had ordered $198 of this product, she states that just like me she had never heard of this product before. I informed them we did not make any such order and they proceeded to tell me that I had signed up for a subscription to receive this product monthly. I asked them to cancel the order and the subscription and they responded by offering me a heavy discount which I declined. They stated the order had already shipped and I would have to wait for it to arrive and then return it for a refund. Order #*******. There are many similar complaints on the BBB website of orders being made without a persons knowledge. I asked what company the order was from and they stated they could not say as they were a 3rd party, I then asked what was the name of the 3rd party company and they stated they could not say. I'd like the order cancelled and my money back as I nor my wife ever made any order. Thanks

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one bottle of Keto Blast gummies on Face Book for $30. I received 2 bottles and was charged $143.39. I complained and was told cost was $71.69 a bottle and I got one for free. As courtesy they would refund $40. I want $100. refund. Misrepresentation of cost.

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/22 They charged my **** 258.77.They gave me 7 bottles of keto blast products.There website I ordered one bottle of there product for$ 39 dollars.They sent me 7.The website did not give me a summary of what I ordered,just charged me $258.77 .After Immediately checking my Bank Account I called and ,text and emailed to cancel the order.They refused to give me all my money back.Even though I told them I will send there product back Unopened.Not to my satisfaction they only wanted to give me as small amount of my money back even though I never opened there product .Order#****** tracking#**** **** **** **** **** 60 ************************************ I'm ******************************* *************************************************************** ************************** ************ I would appreciate your help.

  • Initial Complaint

    Date:08/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product called keto blast from a ******** ad endorsed by ******************************* the superstar. The ad has now disappeared I received the product which was completely different than what I ordered and the 20 pills were completely gloved together melted in all three bottles. The company has no contact information and they are scam. I read dozens of other complaints and scam reports on the product. ******************************* is claiming to endorse the product in order to sell the products

Keto Blast is NOT a BBB Accredited Business.

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