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Business Profile

Water Damage Restoration

Forefront Building & Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by the remediation company that repaired the apartment I lived in last, and they apparently billed me. I told them I was never an owner nor did I initiate the contract with them. They also never shared the information I requested. They found asbestos and black mold in the apartment I was renting. They refused to share the details with me, despite me being injured by the mold (nerve damage). I want the test results to share with my doctors, as its never been made available to me. They wouldnt share the info for the same reason I should not have received a bill or invoice at any time they said they wouldnt share the information unless it was with the person that formed the contract with them. I have lifelong nerve damage and not having this information has - and continues to hinder my medical treatment. I received a call this morning threatening that the bill would be sent to collections tomorrow; if it wasnt settled today. I need to make sure they understand I owe them nothing, and also ensure they havent damaged my credit with negligent billing practices.

    Business Response

    Date: 10/01/2023

    Hi ****, 

    This account has been paid in full by the responsible party and is closed. The extraneous complaints in your message were dealt with in your previous complaint through the BBB, and that complaint has been resolved (per BBB). Thank you. 

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get the records of what they found, so that I can get the proper medical care. My doctor says he might be able to find a remedy for my neuropathy, if I can supply him with the type of bacteria that was found. A technician for Team K Services told me that they not only found asbestos, but also black mold. I need that information and team K services says they can only release it to the property management group. They have not been receptive either - and so Im really having a difficult time trying to get a proper diagnoses and treatment. They also made a huge mess in the apartment, brought in a noisy industrial filter that had filthy wheels, and they just pushed it right onto the carpet with no regard for the cleanliness of the place.

    Business Response

    Date: 03/21/2023

    Hello, 

     

    Team K Services was contracted by the property management company that manages **************** unit. He is the tenant. Unfortunately, we are not able to share any documents with him directly without the consent of the management company. We have not received permission at this time. ************ is referring to bacteria, and there is no reference to bacteria in our reports, nor does the testing result exist for that. Asbestos was not friable, therefore exposure is highly unlikely.

    Customer Answer

    Date: 04/03/2023

     
    Complaint: 19624521

    I am rejecting this response because:

     

    I just was able to catch up on this BBB complaint matter. 

    The business is flat incorrect. They told me there was asbestos and black mold to my face when they were in the apartment. They also installed a huge filter during the interim. The issue is and has always been referring to MOLD not bacteria. 

     

    Attached is also a note from a doctor asking about the type of mold I was exposed to- so that he can use it to help determine the better course of treatment. 



    Sincerely,

    *********************

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