Complaints

This profile includes complaints for Elevate Medical Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elevate Medical Solutions

  10696 Eldridge St Firestone, CO 80504-6422

• 

  Elevate Medical Solutions

  201 Coffman St # 1535 Longmont, CO 80502-7561

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a medical procedure in November 2022, fully paid up front due to it being out-patient. Received a handful of bills in the ensuing months - as unfortunately expected with health care billing. One bill from "**** *****" was paid in full in July 2023 through my health insurance portal. In October 2023 I received a mailed bill indicating the debt still existed. I resolved this at the time with someone via phone. Starting in July 2024, I have received near monthly mailed bills from this business (via Elevate Medical Solutions) . I have made contact with the business showing them receipts for my payment. They are slow to respond and unable to provide solutions. They are sticking me with a bill that I've already paid because they "do not accept credit cards" and can't find the payment that my insurance should've provided them, and for which my accounts were debited. They are also unable to make contact with the company that I paid my bill to. These are not my problems, as I have sufficient evidence to prove I have paid my debt through my insurance provider. Most recent bill received is November 2024.

  Business Response

  Date: 12/16/2024

  Mr. ******,

  As I have stated multiple times, we never received that payment. I said you need to reach out to your insurance or Instamed to have the payment reissued as a paper check. We don't accept credit cards. This is your payment so it is not my responsibility to track it. It is no different than if you sent a check by mail and we didn't receive it. Until we receive the payment, the bill is valid. 

  Thank you!

  ***** *******

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lumpectomy to remove a mass from my right breast in April 2023. This was done by my in-network surgeon at in-network hospitals. In April 2024, I received a bill from ******** Assisting LLC for $300. I reached out to Elevate Medical Solutions in May 2024 to ask why as this was paid and why am I receiving a bill a year later. Elevate has been unresponsive and the ********** ************************** has been very aggressive and rude when I do finally get a response. They state this is an out of network surgeon that assisted in my in network procedure. I stated I don't know anything about this. I also stated my insurance paid the bill in full and was advised of my surprise medical billing under Colorado law rights since this was an in-network procedure. This is when ***** responded that I signed something stating I did and they received no payment even though it's clear they did as I only allegedly owe $300. I requested but she won't send me evidence that I requested with this signoff. The $300 balance they are trying to collect is not valid and I cannot get detail of the bill from them. I am tough so can handle the aggresive tone of ************************* but tired of having to follow up on a surprise bill that was received a year later and do not want this to adversely impact my credit. Thank you for your help.

  Business Response

  Date: 08/04/2024

  *******,

  First, this is a public platform so I recommend not putting specific details regarding your personal healthcare out, but that is up to you. I don't consider myself aggressive, just to the point. I have explained multiple times to you that your insurance DID NOT make a payment. You have provided me no proof they did. I just checked UHC website again and it shows the claim is denied for an assistant surgeon not allowed. The info UHC is giving you is incorrect and I recommend you review your EOB which will indicate as such. You did sign a consent on 3/22/23 and I have already provided this to you. It states you will be billed $150-$200 per hour as we knew this was not covered by insurance. I have attached a copy of the consent here as well. I am not sure what else you want me to do. We are within legal timeframe to bill you. Most of this isn't even against Elevate Medical Solutions as we are the billing agency for ******* Assisting and your statement if from ******* Assisting. There is no balance billing violation as the claim was denied, expected to be denied, and you were notified at least 72 hours in advance and provided an estimate of *************************** cost. I hope this helps to clear up any confusion.

  Thank you,

  *************************, President

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a surgery in July 2022. I received a bill for the surgical assistant from that surgery in April 2024 from a third party billing company, elevate med solutions. Being my surgery was almost two years prior, I emailed ******** who was stated to be the person to reach out to for billing questions. Immediately ******** was rude and unprofessional with me and did not care what my concerns were. She told me I signed an agreement and this balance was my responsibility since the surgical assistant was out of network for my insurance company. I contacted my insurance company and they said they had tried contacting ******** several times to negotiate the balance but ******* declined to speak with them regarding this matter. My insurance company also stated the claim for this doctor was not even submitted to them until 2/16/2023, again my procedure was July 2022. ******** proceeded to disrespect me (all documented in our email correspondence) and said there was no manager for me to speak to nor will anyone else help me with my concerns. ******** has no right to refuse to speak with my insurance company to negotiate a payment so the balance is not all on me for this surgical assistant fee. There are also rules/guidelines set in place for timely billing and it doesnt seem to me that this occurred with her actions on billing my insurance company initially and now almost two years later billing me.

  Business Response

  Date: 06/03/2024

  *******,

  I have read your emails with ******** and I feel she tried to address your concerns, but we have exhausted all options to get your insurance to pay more. ******** also stated she was an owner. That is higher than any "manager". She also sent you a copy of the agreement that you signed prior to surgery. Billing guidelines is 180 days. This claim was billed to your insurance on 09/10/2022, within that time frame. This wasn't an issue of timely filing. Your insurance made a tiny payment and that payment was sent directly to you. We have attempted multiple times to get your insurance to pay this claim fairly. ***** with your insurance company did reach out and several messages were left for her. At no point did they attempt to negotiate. You are able to appeal with your insurance to get them to pay more. That is the only option left at this point. I hope this clears up your concerns. I will not be writing off the balance as it is valid. You were notified prior to surgery, signed the agreement, and are being billed according to that agreement. 

  Thank you!

  *************************, President

  Customer Answer

  Date: 06/03/2024

  I have been in close contact with my insurance company, as recent as two weeks ago, they have confirmed you will not respond to them for further payment of any kind. This needs to be handled through the insurance company at this time as they are trying to resolve this balance. You have their info, please finally respond to ***** from ***** calls or emails.