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Business Profile

Online Retailer

Yeti Moccs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Yeti Moccs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yeti Moccs, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three cute shoes for my kids in April 2022. I got tracking info which showed they didn't go anywhere. I emailed with no reply and then decided it was my own fault to buy from someone with no refunds or cancelations.
      October 2022 (six MONTHS later) I got a letter in the mail with store credit for the full amount plus a little extra and an apology saying the shoes got lost in shipping. So I bought more and ended up having to pay a bit more and get less cause the prices changed and mh kids were bigger now. November 2022 I placed my order and as I look today Sept 2023 they are "shipped" but not moving anywhere. I'm extra frustrated because I was duped into spending even more money thinking it was an honest mistake, but no.

    • Initial Complaint

      Date:03/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes on Dec. 6th, 2022 for $30.25 - Order#2391. They emailed they received my order and that they had shipped 12/19/2022 and provided this tracking number: ********************************************************************************************** 

      Which only shows it as in pre-shipment. I've emailed multiple times since and they said they ate experiencing delays. That's when I realized it's just a fraud to get my money. The shoes are never coming. I asked for a refund 3 times and they never responded. I want my money refunded to my credit card, plain and simple.

    • Initial Complaint

      Date:03/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 6 pairs of shoes (but 2 get one free) in December 2022. I received tracking info 1/17/23 saying usps received a notification to expect a package. I have not received my items and it’s now 3/11/23. I have reached out 5-6 times via email but only get an automated response.

    • Initial Complaint

      Date:02/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three pairs of baby moccasins for $40 on September 11, 2022 (order #2281). As the business advised the wait time for shipping could be up to several weeks, I did not contact the company about my undelivered purchase until November 9. The tracking number (**** *******************************) provided to me consistently showed that the product had never been delivered to ****.

      I sent four follow-up emails on November 13th, 18th, 24th, and 29th, but never received a response. I then contacted my credit card company to file a claim, but while Yeti Moccs at first refunded my purchase, they then charged it again and issued me a store credit for the amount spent. Additionally, I received an update on January 29th from Pay Pal indicating that my purchase was retroactively marked as shipped.

      As I no longer have confidence in this company to fulfill an order, I do not wish to use this store credit and want my money to be refunded. I also emailed them again today (February 15th) requesting a refund in lieu of store credit.

      Business Response

      Date: 02/27/2023

      This order was was cancelled/refunded in 2022. Customer can refer to order emails to verify.

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order 12/20/22 for 3 pairs of shoes. Item has not been shipped. Sent 4 emails to company with no response. Emailed Shop app. No response either.
      Concerned that I may need a different size now that order has taken so long due to my grandchild that I bought them for is growing.

      Business Response

      Date: 02/27/2023

      This order was delivered on February 21, 2023 with the following **** tracking number as proof: ******************************

    • Initial Complaint

      Date:01/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time I have tried to order these. The first time I received an email that the shipment was lost and I was given a promo code. This was for order #****. The promo code was for $50. I used that promo code and paid an additional $14.25 another order. Which has not shipped again. I want a refund for the full amount of both orders. I have paid a total of $53.46 and not received any items. I can forward my email confirmations and shipment notifications (that show they never shipped). My first order, order was #****, was placed on 1/20/2022. I placed a replacement order, order #****, on 12/6/2022.

      The seller does not respond.

    • Initial Complaint

      Date:12/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes on may 2nd- 2022
      Order # ****
      Never received order.
      My emails were not answered- no follow up from the company.

    • Initial Complaint

      Date:12/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We made two separate orders within a month of each other, one placed October 11, 2022, the other November 11. Neither have shipped 1 and 2 months after placing the orders. The website indicates to expect a wait of 1-3 weeks before items ship. Toddler shoes are outgrown in months, so waiting months for an order cannot work. With both orders, we received emails saying the item had shipped, but the **** site says: "The **** ****** ******* was electronically notified by the shipper on October 27, 2022 to expect your package for mailing. This does not indicate receipt by the **** or the actual mailing date. Delivery status information will be provided if/when available." Customer service has not replied to any emails asking about items. I've now asked for a refund for the first item twice, and had no response. This company seems like it might be a scam.

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/1/22 for $40.00. Order #****. Received **** tracking # ****************************** on 9/7/22. No movement on package since. I emailed company on 9/22/22. No response. I also reached out thru their Instagram account and sent messages inquiring on 9/18/22 & 10/22/22. I have also commented on one of their Instagram posts a week ago with no response either. The items I purchased will no longer fit my son. I would like my money refunded.

    • Initial Complaint

      Date:11/21/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for two pairs of there moccs that were buy 2 get one free on 9/4/2022. Received shipping confirmation 10/26/2022 with tracking number. Tracking never changed only said that usps is awaiting the item in “pre shipment”. After multiple attempts to reach the business no answers or responses were ever given. Order number 2274. No longer able to contact them on their site.

    Yeti Moccs, LLC is NOT a BBB Accredited Business.

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