Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Limmer Standards and upon receiving them immediately knew the way the foot bed was constructed I would never be able to stretch this boot out as the side seam runs directly under a contact point on my foot. I first tried to work with the owner but the situation began to feel contentious. After trying them on several times and not being able to get a timely response from the owner I asked for a refund. I have yet to receive a response from him. It has been 5 weeks since I received the boots here. 6 weeks since I paid for them. I explained that I was willing to pay a restocking fee as I felt bad about the amount of time this has carried on. I do feel that he made an effort to take care of me at the beginning but it deteriorated with time. At this point I no longer want to be affiliated with this, nor it's parent company, for the remainder of my life. My curiosity with boutique boots is satisfied.

  Business Response

  Date: 07/01/2022

  Hi Clay,
  
  Thanks so much for your email. I was bummed that the sizing did not work out for ***ert, but we were happy to send him a return label to send the boots back to us. Upon receipt and inspection, we would then provide a refund. 
  
  As of today, we have not received the boots. We will happily refund ****** or ship him another size when we receive the boots and check them back into inventory. 
  
  Feel free to let us know if you need any additional information related to this order and return that is still in process
  
  Best Regards,

  Customer Answer

  Date: 07/11/2022

  Re: ID # ********- Limmer Boot Company
  
  This has yet to come to an end.  They have received the boots as of 5th of July but I have not received a refund or any financial information.  This is why I did not respond to any previous communications.  I was waiting to see how it turns out.  I think I have little to hope for now...
  
  Looks as though I don't have an advocate in my corner.  Well, it was my first, and last, attempt to avail the services of the BBB.  Perhaps I missed something over the past weeks.  It's been 72 days since I ordered these boots.  Suffice it to say nothing about the last 10 weeks has been pleasant.  
  
  Oh well.  Hope you are well.  ***
  
  ****** *******

  Business Response

  Date: 07/22/2022

  
  Hi Clay,
  
  Thanks for your email. I was in Germany when you and I spoke via telephone on Friday July 1st. We sent Mr. ******** a message on 7/1 immediately after you and I spoke to make sure that he knew we were waiting on his boots to be returned from the shipping label that had been sent to him on 5/20. We resent the shipping label on 7/1 to make sure that he had received, and we received his boots on 7/5. I flew back from Germany on 7/6 and called Mr. ******** a day or two later.
  
   
  
  Mr. ******** called us back on 7/14 and we let him know that we were happy to refund him for his purchase, $505 for the boots and $12 for the shipping, so $517 total. We agreed that the shipping charge of $25 would remain on the balance.
  
   
  
  Mr. ******** and I have spoke on 7/14 and we have resolved the issue on positive terms. He understands that  we were simply waiting on the boots to be returned before issuing the return, and we understand that we should have reached out to him when we did not receive the boots.  
  
   
  
  Happy to discuss any of this over the telephone. We were hoping that our boots would help resolve Mr. Flannery’s foot problems, but he has had several foot surgeries and finding a pair of supportive shoes that fits his uniquely shaped feet is unfortunately not an easy thing to do. We’re however going to special order a pair of boots on an extra wide last for our January production run, send to him to check out (without asking for payment), and if the boots work out, we’ll figure out how to settle, if they do not, we will send him a shipping label to return them.
  
   
  
  We’re a small company, but we’re super committed to making sure we do things the right way. We were both waiting in parallel for the boots, it was a small communication disconnect, but we are happy to report that it has been resolved in a positive way. Below you will see the emails that Mr. ******** and I exchanged on 7/14 after discussing on the phone. He is copied on this email as well to make sure everything looks okay, and to confirm that he has received the $517 refund.
  
   
  
  Thanks for everything and let us know if you need any additional details from us!
  
   
  
  Best Regards,
  
  
  Limmer Boots

  Customer Answer

  Date: 07/22/2022

  This has been resolved to my satisfaction.