Business Profile

Cell Phone Equipment

Otter Products

Headquarters

Complaints

This profile includes complaints for Otter Products's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

153 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a case for my brand new Iwatch they sent the wrong one I called them again they sent me the wrong one so I called them again and again they sent the wrong one 3-6 weeks shipping time each time
My new watch has been unprotected for months In believe they are incapable of making this right
Business Response
Date: 12/01/2022
Hello,
We have received your request for a refund. However, our records indicate that we have attempted to send both the 40MM watch size and the 44MM watch size that we currently offer. Both are shown to be delivered according to the United States Postal Service. Due to this, we cannot provide a refund at this time. We have attempted multiple reships on the same order with both of our case sizes for the ***** Watch and thus we cannot fulfil the request to refund your order.
- OtterBox
Customer Answer
Date: 12/01/2022
***** ***** ***** *** ******* ********** ************************
********* **** **** **********************
*** ****** ******** ****** ************************
***** *** ** ***** ***** **
******** *** *** **** * *** ******* **** *** ********* ********* ********
Yes they sent product I acknowledge that in the email they did not send what I ordered and certainly not what I need I ordered it Iwatch case they keep sending an edge just the outside not a top sides and bottom with straps
I can not use what they sent three times they have sent the wrong product I don’t think they are capable of getting it right
Business Response
Date: 12/02/2022
Hello,
We have received your request for a refund. However, our records indicate that we have attempted to send both the 40MM watch size and the 44MM watch size that we currently offer. Both are shown to be delivered according to the United States Postal Service. Due to this, we cannot provide a refund at this time. If you need further assistance please contact our Customer service line with your model number available for our customer service agent Monday - Friday 8AM-5PM MST 1-855-********.
-OtterBox
Customer Answer
Date: 12/05/2022
Complaint: ********

I am rejecting this response because:they keep saying the same thing I acknowledged they sent product in the complaint they sent me the wrong thing three times I ordered a Iwatch case they sent an edge I ordered a case front sides back and strap I call the and waste many hours of my time I even tried to a supervisor still they sent me the wrong product not what I ordered nor what is shown in the email not what is shown online my valuable watch has gone unprotected for far to lose I has ordered what I need from a different company I don’t believe they can get it right I want a refund
** **** ****
Business Response
Date: 12/06/2022
Hello,
After searching by your provided name, email, phone number, and address, we are unable to locate any order that you have placed within the last calendar year. In order to further assist you, you do need to call us as previously requested. Failure to contact us will lead to no resolution. Because you are unable to provide us with proper information, we are unable to investigate this issue and reach a resolution.
-Otterbox
Customer Answer
Date: 12/07/2022
***** ***** ***** *** ******* ********** ************************
********* **** **** **********************
*** **********************
***** *** ** ***** **** **
******** ***
I acknowledged outerbox sent product three times they sent me the wrong thing twice I talked to a supervisor they still sent me the wrong product
I ordered a Iwatch case front sides back and strap just like the one I am warning they sent an edge no front no back no strap
Three to six weeks delivery time each time
That ain’t right
My valuable Iwatch has gone unprotected for far too long
I have ordered what I need from another company
I want a refund
A big company like that can give an old combat veteran his 20$ back

Business Response
Date: 12/08/2022
Hello,
According to your original purchase ********** ordered on October 1st 2022, you ordered SKU 77-63620. This SKU does not include the wrist strap accessory as those are sold separately. We have attempted to reship your order on two separate instances on October 18th 2022 and November 2nd 2022. You did not originally order the product you claim is missing in the order. You can place an order on our website for the wrist strap accessory. However, due to the multiple reships on your original order, we are no longer able to offer a refund nor a return on your items. Our second attempted reship came beyond our 30 day return policy. Therefore we are no longer able to process a refund due to the order being well beyond our return window.

- OtterBox
Customer Answer
Date: 12/08/2022
Complaint: ********

I am rejecting this response because:

Regards,what do I know about squs I looked at the picture and then there I no excuse for customer service when I explained exactly what I wanted not once but twice with a supervisor please just give me back my money you are a multi national corporation and I am an old man on SSI

**** ****
I thought you could find me lol no wonder you don’t get anything right lol
Initial Complaint
Date:11/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asking y did us block me from being able to call us and I did u us keep sending the wrong otterbox defender case when it was an otterbox XT case for *Phone ** in black and u send me a blue and yellow ish brown one and is all way treat me like crap and ur blocked my wife from calling us and her numbers ********** and she never did nothing to us sip the biggest problem I have with us that I want take care of is the fact u blocked from being able to call u and blocked my wife witch is number us ********** and she calls us or anything like that so make this rite or ***
Business Response
Date: 11/23/2022
Hello,
We have reviewed your call history and have determined we can no longer assist you via phone. We do not tolerate abusive language nor harassment on any level and reserve the right to refuse service. We have determined you were abusive and harassing both our agents and our managers and have decided to block your phone number and your wife's phone number as you have contacted us from both numbers. Our records also indicate that you have sent in your products for warranty review. As we have the products, we determined you had the Defender Series case, not the Defender XT case.

-OtterBox
Customer Answer
Date: 11/23/2022
Complaint: ********

I am rejecting this response because:

Regards,

****** ****** how can I get unblocked and start over with us Jw and thank u
Business Response
Date: 12/01/2022
Hello,
Once we have deemed you abusive to our employees, there is no way for your number to be unblocked. We reserve the right to refuse service and going forward you may only contact us via email through our website.
- OtterBox
Customer Answer
Date: 12/01/2022
Complaint: ********

I am rejecting this response because:

Regards,

****** ****** that messed up u blocked my wife and she did nothing thank u unblock her
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two months ago I sent them the information they needed to fulfill a warrantee claim including a requested photo of the damaged item under warranty. they agreed to send me a replacement. Somehow they finally agreed to send it to me free postage when I made it clear that I’d have to buy a new one on ******.com if they didn’t. The defender series case never arrived. two weeks ago I followed up with an email and they said they were working on my case. No word no replacement. Called back. Now they want a new picture of a damaged item that for all intensive purposes has been lost while waiting for supposed replacement. They seem to expect me to take a picture of something i no longer have because i thought a replacement was being sent. they’re threatening to close my case if i dont take a picture. Phone rep says my account was selected for audit and they have to do what this other department says. There seems to be a chronic problem with businesses these days, not just OtterBox, businesses in general have long ceased to care about their customers or that ticking them off might lose their customers. I would like to talk to someone in the Better Business Bureau about their situation even if OtterBoxDoesn’t respond to this complaint.
Business Response
Date: 11/08/2022
Hello,
A part of our warranty process can include requesting additional photos or sending in your product(s) to proceed with your claim. As stated in our warranty policy, "We may ask you to send us a photograph of your Product to validate the claim and, in some cases, we may ask that you return the product to Otter for inspection." If you have disposed of your product, the warranty is voided as you no longer possess the product to warranty.

-OtterBox
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased an iPhone 14 pro max screen protector and it had been labeled as such, and it has a notch cut out for a 13 pro.
Business Response
Date: 10/24/2022
Hello,

In order to better assist you, we do ask you to contact our customer service department so we can investigate further. Please contact us at 1-855********* Monday thru Friday 8 AM - 5 PM (Mountain Standard Time) to best serve you for a solution.

-Otterbox
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Defender XT Pro case from Otterbox. When I arrived it had fingerprints smudge ****s and crumbs jingling around in the case. So I called Otterbox and asked for a replacement case. I had the send back the dirty case and buy a new one from Otterbox. I was told I would get expedited shipping since I paid for it on the original order. The replacement case arrived over a week later. And the replacement case was the wrong case. No I have to send back another case and buy another case. I guess u til Otterbox can figure out how to send me what I ordered. The original case I ordered was 62 dollars and some change. When I had to rebuy the same case for the third I was charged 74 dollars and some change. Otterbox charged me more money for the same case. Whatever I paid originally for the same case is what I should have to pay for the replacement case. Why should I have to pay more because Otterbox can’t fill orders properly. This is not how you build customer loyalty. By sending them dirty used and the wrong products then charge them more money. Otterbox should eat the cost of their case for all they put me throw. And at least refund me the difference from what they have overcharged me for the same case. I had to rebuy from them three times!
Business Response
Date: 10/24/2022
Hello,
We have looked into your account information and have found all your recent returns and orders. Our policy is that we can match website promotions from Customer Service. However, we do not accept "rain checks" if the promotion has ended. As your original order on October 2nd 2022 had a website promotion of bundling a case and an accessory to save 20%. Customer Service reserves the right to offer any discounts on new purchases. As you have already spoke to a representative, you agreed to the price of the case on October 17th, 2022, during which time, we had no website promotion of a discount on your product. As such we will not be able to fulfil your request for a partial refund on your order **********.

-OtterBox
Customer Answer
Date: 10/25/2022
Complaint: ********

I am rejecting this response because:it is Otterbox’s fault. They sent me a used dirty case with fingerprints on it. If I received new case from the start I wouldn’t be sending the case back and reordering it so I could get the case as fast as possible. Seeing this is a brand new iPhone which I had no case to protect it. Then when I received the replacement case it was the wrong model case from what I ordered to start. And at no time did your customer service advise me that I would lose my discount price from the original order. At that point I would say cancel the whole thing and I want to return everything. As the company selling your products you should advise your customer of their options and rights. After receiving the wrong case the second time I returned it and the Figaru case because I felt if Otterbox can’t get my order right why should they get anymore of my money. And when I told them I was returning the Figaru case I was told they were going to wave the restocking fee. Waive a fee for the problem Otterbox crated. You could waive that. So I reject your offer. Because it isn’t a offer at all. It’s a oh well blame the customer for your customer service issue. And if that is your finally resolution I will take to twitter and explain to others how Otterbox treated me and why I will never buy another one of their cases again. Otterbox may not want to treat me as a valued customer. But I can help others from making the same mistake I made by choosing Otterbox. Also, when I first reached out to Otterbox to have the Defender XTPro replaced I ordered that Figaru orange case. Because I felt Otterbox was going to correct my issue let me spend some more money with Otterbox. But after how I was treated is why I returned the Figaru case. If you treat me as a consumer like this I’ll take my business elsewhere. And as a former manager at a ********** dept store and a employee of ***** I know customer service.

Regards,

**** ******
Business Response
Date: 10/31/2022
Hello,
We as a company do not sell used and/or refurbished products. As stated in our previous response we are not able to provide a partial refund. We had a website promotion as of the date of original purchase that we followed. When you placed the next purchase, we did not have the same website promotion. We do not accept "rain checks" as per company policy. Our representatives reserve the right to offer discounts. Since you placed the order with a customer service representative, you agreed verbally to the price of the new order. As such we are unable to fulfill your request.

-Otterbox
Customer Answer
Date: 10/31/2022
Complaint: ********

I am rejecting this response because:first of all the case had loose particles shaking around inside it when I took it from the shipping box. Then you could see grease smudges from fingerprints. I would have no reason to send a case back just to ask for another one. And if I agreed to pay more why am I complaining now? Because I had no idea I was being charged more money. If that was the case I’d just return the case and be done with Otterbox. I will just take to twitter and explain how awful your company is and how your customer service stinks. And I’ll never buy another Otterbox product.

Regards,

**** ******
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Lifeproof FRE case for my *phone ** *** *** which is supposed to protect the phone from both water & fall damage. This case has been replaced several times for faulty construction. They just sent me a new case after my phone got water inside it due to the case coming apart where the case meets the screen protector. Now about 2 months later the same glued section failed and after a small fall caused the glass on the phone to crack. I called and they are sending me a different case but I cant use it as the glass is now cracked due to their faulty materials. I would like them to stand up to their claims that they're cases are "the best" and fix my phone.
Business Response
Date: 10/04/2022
Hello,
We cannot fulfil your request to cover the damage on your device. As clearly stated in our warranty legal statement, "the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase."

-OtterBox
Customer Answer
Date: 10/04/2022
Complaint: ********

I am rejecting this response because: the damage to my device occurred due to faulty design and manufacturing. This company is marketing this product claiming it will prevent this damage which it didn't. They need to be held responsible for the issues which arise from faulty manufacturing. They are performing false advertising in a scheme to lure customers and steal their money. I will not accept anything else than a repair to my phone.

Regards,

********* ****
Business Response
Date: 10/06/2022
Hello,
As stated in our warranty policy, "IN NO EVENT, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, WILL OTTER, ITS DISTRIBUTORS, OR SUPPLIERS BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF THE USE OF OR INABILITY TO USE ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF OTTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, CUSTOMER UNDERSTANDS AND AGREES THAT OTTER HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CUSTOMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED INSIDE OR OUTSIDE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, SMARTPHONES, CELLULAR PHONES, OR OTHER HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE)," Otter is not responsible for any damages you incur on your personal device.

-OtterBox
Customer Answer
Date: 10/06/2022
Complaint: ********

I am rejecting this response because: as stated in my previous response, I will not accept anything other than repair to my device. You are false advertising your products and hiding behind some legal disclaimer that I did not agree too.
Regards,
********* ****
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just bought a Defender Series Pro XT Case for *Phone ** -
Dark Mineral in August of this year for $80 and the case is already falling apart and breaking I’m very upset about the quality of yawlls product I would like replacement case sent to me at no charge to me
Business Response
Date: 10/04/2022
Hello,
In order to place a warranty claim, you must contact customer service. You can contact our Customer Service department Monday thru Friday 8AM - 5PM Mountain Standard Time at 1 (855) ********. Alternatively, you can request support at Otterbox.com under the support tab at your convenience.
-Otterbox

Customer Answer
Date: 10/04/2022
Complaint: ********

I am rejecting this response because: I Refuse to pay for the replacement or shipping and handling when it was not my fault that it broke

Regards,

**** *****
Business Response
Date: 10/06/2022
Hello,
As stated in our warranty policy, "Otter reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim." You will need to contact customer service to proceed with any warranty claim.

-OtterBox
Initial Complaint
Date:09/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Otterbox Order Number: ******** I placed an order for a OB usb car charger online on 8/08 in the amount of $35.87, which I received on 8/13. A day or two later I tried it in my car but it did not charge my phone, so I went on their website and followed the instructions to request a return label. Since then I keep receiving emails stating that they are working on it. I called 2 weeks ago after numerous attempts (because i was left on HOLD forever) and they said they fixed the issue and I should receive the label in a day or two. To date I have still not received this label and and unable to return the item!! This is unacceptable behavior as I followed the instructions of their return policy. they are not fulfilling my request and therefore not issuing me a refund which is unacceptable! I would like a refund for this order immediately please!
Business Response
Date: 09/13/2022

Hello,

In order to fulfil a return request you must get in contact with with our customer service department. We are open Monday thru Friday 8 AM - 5 PM MST and have a self service option at ************. Please note, to return your product(s) we may ask for a non refundable return fee that will be deducted from your refund.
-OtterBox
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I ordered the first case and the phone shattered in the first month, I considered it a fluke. When it shattered for the second time in less than 6 months and a 12in drop, obviously the product is faulty. There is no way to reach otterbox after hours for a resolution, and the first issue was never addressed or taken care of.
Business Response
Date: 09/02/2022
Hello,
Otter is not liable for any device damage as stated in our warranty. "CUSTOMER UNDERSTANDS AND AGREES THAT OTTER HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CUSTOMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED INSIDE OR OUTSIDE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, SMARTPHONES, CELLULAR PHONES, OR OTHER HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES." Our warranty covers Otter Products.

-OtterBox
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 100.00 for a LifeProof FRE case for iPhone 12 pro max. I have purchased the same iphone case for 5S and 6S iPhone and had no problems in the past.

The case for this model and colour keeps breaking where the charging port is and this item was replaced in April 2022. I do not have 20.00 Canadian to replace this phone cover repeatedly.

Simple wear and tear--INO--I have been advised that the charging port cover will break within 4 months of purchasing. I spent $100 on the Cadillac of iPhone cases and keeps breaking in the same spot… But I've had the same Cadillac iPhone case for different iPhone models with no problems.

they do not expect the cases to break... it's normal wear and tear... yet I am only using the charging port that keeps breaking again.

It is happening in the same area... it's a defective colour or device model.

I do not want and I can not afford to spend 20.00 Canadian on shipping.

I can pick up a new case somewhere in Toronto if Otterbox can facilitate this.

Please provide me with a full refund or a new case without shipping charges.

It is unreasonable to expect customers to fork out $20 for shipping for the most expensive iPhone case on the market costing over $100 Canadian. I am not in a position to sell my phone and I expect my phone cover to last as long as my iPhone plan.

This is a racket and I think life proof knows they're selling junk and that you're making money on delivery charges.

I asked to speak with Management and I'm getting someone at the call centre with no authority.
Business Response
Date: 08/29/2022
Hello,

We have looked into your complaint and have found the last warranty order placed on 2/17/2022. As stated in our Warranty Policy, "Otter reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim."

-OtterBox
Customer Answer
Date: 08/31/2022
***** * * ****************************
*** ****** ******** ****** ************************
***** *** *** ***** **** **
******** *** *** **** * *** ******* **** *** ********* ********* *********
I don’t want Another lifeproof FRE case because it’s only going to break again and I spent $99 plus GST…plus GST and I’m done. I would like a refund and I will not deal with this organization again. I have evidence that several phone cases… The same brand the same model keep breaking in the same spot and I am not doing anything I shouldn’t be doing.
I’m conscientious and I take care of my belongings.

******** *****
***** * * ****************************
*** ****** ******** ****** ************************
***** *** *** ***** **** **
******** *** *** **** * *** ******* **** *** ********* ********* *********
No.

This case has broken three times at the same place… The plastic piece covering The charging port.

I would like a full refund and I will not deal with lifeproof again.

I have pictures of previous phones that I’ve had only for a few months and I would like a full refund and I’ll buy another product elsewhere.

This is a warranty on a warranty on a warranty on a warranty. No thank you

Business Response
Date: 09/02/2022
Hello,
Due to the period of time you have had the case, we cannot fulfil your request as it has been beyond the 30 day return policy.
-OtterBox
Customer Answer
Date: 09/06/2022
***** * * ****************************
*** ****** ******** ****** *************************
******** ***** ****************************
***** *** ** ***** **** **
******** *** *** **** * *** ******* **** *** ********* ********* *********

Good morning,

No I do not accept their response.

This case has been replaced four times for the same broken part. No I do not except their response in fact I would like a refund because they’re not giving me another one and they’re making me pay $20 for an replacement.

This is a defective product and it has broken in the same spot multiple times and I think life proof and utter are aware that this is a defective product yet they’re not recalling it.

Thank you very much

******** *****

************
This product is only going to break again in the same spot. Thank you

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Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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